purple light, bluetooth problem, i cant connect to phone or pc, please help

Forum|Forum|1 year ago
November 29, 2024
5 replies
810 views

hello, i bought a sonos ace, and when i went back to my country i inbox it and see that bluetooth not working, it keep showing me purple light, when i restart the blue light flash for two sc and go back purple, i tried to reboot by plugning usb, by keep pressing power 3 7 1000 seconde nothning work, contact me please, am not happy at all

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Best answer by UKMedia

I suggest that you call Sonos technical support to address your issue.

UKMedia

There shouldn’t be a purple status light, are you sure that it isn’t a blue light:

https://support.sonos.com/en-gb/article/sonos-led-lights

What music source are you trying to play as the behaviour that you describe appears to showing the the Ace are correctly pairing with your device.

Remember: Sometimes Red Wine helps :)

K

kaderunfoAuthor

Contributor I

NO its purple or mix of yellow and blue

UKMediaAnswer

I suggest that you call Sonos technical support to address your issue.

Remember: Sometimes Red Wine helps :)

Mypondgirl

Contributor I

So the only time a purple light is ever on any of the equipment is if the equipment was removed from a store where it was a display and was stolen it is a security protocol to keep any equipment that managed to get out of a store not to be used still so nice try buddy

L

Littlejim

Lyricist I

So the only time a purple light is ever on any of the equipment is if the equipment was removed from a store where it was a display and was stolen it is a security protocol to keep any equipment that managed to get out of a store not to be used still so nice try buddy

Hi wandering if you can help me I have the same problem but I bought my headphones on Facebook marketplace and once I had got home I tried to set them up and pair them but they flesh blue and then a purple light comes on if you are correct in what you are saying can they or is there a way that this can be reversed so it can be used like normal headphones or have I lost my money I paid for them.?

Thank you.

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