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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19809 Topics

A
Anonymous
asked in Controllers and Music services

Sharing Application

How to put a second family person on the Sonos application. Thank you

3
A
9 months ago
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AlethiaLContributor I
asked in Controllers and Music services

connection to SiriusXM was lost

I just re-subscribed to Sirius XM and now  keep getting the error that the connection has been lost. It will play all our other channels and music subscriptions, like Pandora and YouTube Music just fine, but it won’t stay connected to the SiriusXM, despite uninstalling and reinstalling the Sonos SiriusXM app. What else can we do to fix it?Thank you!

3
Airgetlam
9 months ago
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CapeCodGregHContributor I
asked in Controllers and Music services

Can't get Sonos Controller S1 running on MacBook Air/Ventura/M2

Hi.  I just got a new MacBook Air with Ventura OS and M2 chip.  I migrated all apps including the S1 controller from my old MacBook.  The app started but I could not access my music library and it told me I needed to update.  Update attempts failed so I uninstalled the app, and now I cannot find an installation file to install S1 on Ventura.  Where can I find that file, and should I be able to get a “latest version” running on Ventura so I can use my Music Library again? Thanks,Greg

3
Airgetlam
9 months ago
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gcwebbyukContributor I
asked in Home theater

Sonos Arc mic not sensitive enough

We have had a Sonos Move in our living room for a few years, and find it responds pretty well to the Alexa wake word - sometimes we have to mute the TV or speak up a little, but it’s rare.We have recently bought an Arc, and inherited a couple of Ones to use as rear surrounds.The Arc is the same distance away from the sofa as the Move (4-5 metres), yet it really struggles to pick up the Alexa wake word.  We are having to shout to get it to wait, and then usually having to repeat what we want as it doesn’t hear us.  The Ones are about 1.5-2 metres away from the sofa, and we thought maybe we could use them for voice controls.  However, it seems as soon as they are added as surrounds, they have their mics disabled (making them pretty much One SLs).Short of buying an Echo Flex to purely use for voice control (and somehow getting it to use the Sonos for all output), is there anything I can do to make the system hear us?Shouting at the TV is not ideal really...

3
Ken_Griffiths
9 months ago
J
JoinerContributor I
posted in Speakers

Using Sonos One SL in corporate setting

Good morning,As part of our new office building, our retail team are wanting to setup 4 Sonos One SL speakers in the cafe and retail area on the ground floor.We checked with our AV partner who are installing our Teams meeting rooms to check that they wouldn't interfere and they are happy that they wouldnt, however they did raise concerns as they advised Sonos are designed for domestic use and in a commercial bulding they would cause a “big issue” as they sit on 2.4 GHz (congested wi fi channels) and may cause interference.  They advised that the person installing them will need to understand what access points are going in on what channels and then, ensure that the Sonos are separated. Is this correct?  I can see from the specs that the Sonos One SL work on 2.4 or 5 GHz bands and that Sonos are starting to move into the commercial market, so I am slightly sceptical of the advice we have been given.  We are installing Meraki MR36 wifi 6 access points so I think this should help as they

3
Airgetlam
9 months ago
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MinijulContributor I
asked in Advanced setups

Sonos sub Gen?

I've bought a gen on EBay (selled as gen 3) but I'm not sure about the gen.Could you tell me the gen with the serial number please?Thanks in advance  Moderator edit: removed pictures with serial numbers (but recorded them).

3
M
9 months ago
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whyulittleContributor I
asked in Speakers

Chromecast - casting audio to Sonos One SL

I have a Dell monitor for my home office, with no in-built speakers, for which I recently added a Chromecast 4k with Google TV. Is it possible to cast the audio generated by Google TV, or apps such as You Tube or Netflix, to my Sonos One SL’s? Is there any other means of achieving this audio connectivity via Google Home or Google Assistant on my Android phone?

3
Airgetlam
4 months ago
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MARIO DANIEL CARRILLO GARCIAContributor I
asked in Speakers

Connection problems with my Sonos speakers

I have several sonos speakers already connected. Due to problems of lack of light, everything got out of control. Now in the Sonos application I get the speakers with a key and do not happen. What should I do?

3
Airgetlam
9 months ago
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Handers101Contributor I
posted in Controllers and Music services

sonos connect remote control

Hello I have a Sonos connect that is in another room, cabled into an amp powering multiple ceiling speakers.  can anyone suggest a remote control I could use for the connect to simply adjust the volume. I can use my phone, but was after a way to have a remote to adjust the volume that can be picked up by anyone.  thanks. 

3
H
9 months ago
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Jham111Contributor I
asked in Advanced setups

Why doesn't selecting the Alarms ‘include grouped rooms’ work

I found a post on this topic from 2 years ago, but it didn’t answer the question.I have been setting my alarm to Grouped Rooms for years and now suddenly it won’t work. I have done a bunch of troubleshooting, including unplugging all my speakers, resetting the controller, reinstalling the app, and removing and replacing the Alarm several times. None of these have worked.Has Sonos made another change which causes the grouped rooms option for the Alarms to not work. It’s bad enough when an update has been made and the Chime goes off instead of Music, but now the Grouped Rooms option seems to have new challenges.I appreciate your comments and maybe this can get resolved.

3
R
7 months ago
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NikkibarContributor I
asked in Speakers

voice activation

if I have 5 play 1’s no voice activation can i purchase 1 voice activated Play 1 to control the 5?

3
melvimbe
10 months ago
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TpauContributor II
posted in Controllers and Music services

Drop Outs

Persistent drop outs when playing Amazon Music via Sonos. Usually happens at the start of a song for about ten seconds and then reverts to normal via set up of playbar, rears and subwoofer. Sometimes songs stop mid way through for a few seconds ( no sound) and then resume or will not play at all. Virgin Media router hub 4 has been replaced with new hub 4 but it has made no difference. Sonos on Channel 11. Router is in a cupboard but the issue has not occurred until the last few months. Any thoughts on how to address the issue would be welcome. 

3
Ken_Griffiths
10 months ago
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RupjinContributor I
posted in Speakers

Using Sonos products in a second place

Hi allSo I have a children’s party on the weekend, in a nearby hall.  I’ve got a Sonos Roam and several Sonos Ones at home.Last year when I attempted to use one of the Sonos Ones in a similar situation it didn’t work, and had to resort to the Sonos Roam, which is probably big enough for the space.i am looking for some advice on what to do, I think the cheapest thing would be to take one of the Sonos One speakers to the hall and use that.  However I’m not sure if there is wifi.I assume if there was no wifi this would be not usable? If there was Wifi could I use one of the Sonos One’s?I am extremely tempted to use this opportunity to buy another speaker.  If I were to get and Era 100, set it up at home, could I then use it as a Bluetooth speaker at this other location? Is the main benefit of a Move the battery?thanks!

3
G
10 months ago
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RDDonohue02Contributor I
asked in Components and Architectural

Volume issue between turntable, port and five

Hello,I have my Pro-Ject T1 Phono SB turntable (purchased through SONOS) connected to my Port.  I am trying to listen remotely through my Five in an adjacent part of the room.  The volume is really low even when turned up all the way on my Five and the sound quality is poor as far as dynamic range.  I thought the Port would act as an amplifier.  Was I incorrect?  Any suggestions?  Thank you!

3
R
10 months ago
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LarsUSDContributor I
asked in Home theater

HDMI ARC / Samsung Set-up - Unable to select Dolby Digital

EDIT: I was able to select Dolby Digital after restarting my AppleTV. But I am not able to select Dolby Digital+. Anything I can do to get that option? I recently set-up an Arc Soundbar, Sub (Gen 3) and 2 Era 100 speakers for surround sound. I noticed while watching TV Samsung QN82Q70RAFXZA) that there was no sound from the Era speakers so I checked the TV Sound Settings and for some reason I cannot select Dolby. The only option is PCM. I swear prior to installing the Era speakers that I had it set to Dolby. I double checked the HDMI and it is plugged into the ARC port on the back of my Samsung TV and plugged into the Arc Soundbar. Not sure why I am unable to select Dolby from the TV Sound Settings.Additionally, I checked my AppleTV settings as well since that is primarily what we watch TV and Movies with. What am I missing or doing wrong?Red HDMI plugged into Arc Soundbar.Samsung TV Sound Setting won't let me change to Dolby Digital even though I am plugged into the ARC HDMI port.Sams

3
G
10 months ago
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Wbrunson42Contributor I
asked in Advanced setups

Sonos Port Set up Fail

Waiting on a response from Level II support. I am trying to setup my Sonos Port, and it fails when asking to press the pairing button. I have tried:Wi-Fi and Ethernet.Multiple Setup devices.Disabling 5ghzEnabling DHCP snoopingEnabling IGMP snoopingEnabling MulticastEnabling STPSetting DNS server to defaultWPS2 and WPS2/3 I can see the device is connected with a valid IP and access the web portal. What am I missing?

3
G
10 months ago
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bigbdunkContributor I
posted in Speakers

AVOID SONOS

I have just received my new Sonos ERA 300 speaker and have had nothing but trouble in getting it to work.  It does not play Apple Music streaming and can only play music that is actually recorded and stored on your computer   I had a second speaker ordered but am cancelling it NOW!  Avoid this company! 

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buzz
10 months ago
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Need AdviceContributor I
asked in Home theater

Compability Questions

Purchased Playbar, Sub, 2 X Play 1’s and a Play 5.Playbar fails to power up. Am told it is not reparable.Wish to replace it with Beam Gen 2.Questions:Is the Beam GEN 2 compatible with the original Sub and Play 1’s for Surround?Can I (or must I) use Sonos Version 2 App for all ORCan I only use Sonos Version 2 App?

3
buzz
10 months ago
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Rockym19Trending Lyricist I
posted in Home theater

PlayStation 5 + Sonos Beam gen 2

good day everyone.I bought a PlayStation 5 a while ago and I was shocked that the sound is only coming from my LG OLED55C9PLA TV and not from the sonos Beam gen 2 soundbar.I tried setting the sound output to eARC but that didn't help at all.do you have any tips or advice on how to get the sound from my PlayStation 5 through Sonos?Thank You.

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R
10 months ago
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Cudjoe823Contributor I
posted in Speakers

ARC Sound Problem

My ARC stopped playing music and is making a constant noise that I can’t turn off

3
AjTrek1
10 months ago
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SimonDMContributor I
asked in Speakers

Era 100 speakers keep disappearing from app - help

My Era 100 speakers keep disappearing from the app and I can’t play them. I am using BT smart hub 2 with Linksys velop for WiFi. I keep having to reboot the speakers and router to get the speakers back. After a while they disappear again. I have tried changing the WiFi channel on the BT smart hub and have disabled the smart WiFi channel connection on the hub, but it makes no difference. I have play 1 and one speakers on SonosNet using a boost and they work fine. 

3
Corry P
9 months ago
G
GiffoContributor I
asked in Controllers and Music services

Spotify playlist won't play on sonos (but some will!)

Some of my Spotify playlists have stopped playing on Sonos.  They play on Sonos if you airplay from Spotify, but if you try and use the Sonos app to control them or if you launch from Sonos app they don’t work.  But not all of them...it's inconsistent.  The longest one is 2000 songs, but even some of the under 20 songs ones don't work.  It started happening 2 weeks ago and I can’t fix it, despite reinstalling the app, checking everything is updated, switching off at the mains, rebooting the wifi router etc.  The main playlist I’m trying to play is a copy of my liked songs so it would be quite nice to be able to …. like I always did.  Any help much appreciated, sorry if this has been posted elsewhere… couldn't spot it.

3
controlav
10 months ago
E
eloibltContributor I
asked in Portable speakers

Sonos Roam random hiccups on Bluetooth

Hi,I bought the Sonos Roam SL recently, and use it with bluetooth. But every 2/3 songs, like 6/7 minutes, the music suddenly stop playing for like a second, then restarts. And it repeats every time, it’s not a random non reproductible issue.I’ve already resetted it, my app and my software is up to date.Can you help me ? Thanks a lot

3
K
9 months ago
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ShaunKeenContributor I
posted in Portable speakers

Roam Won't Connect to new WiFi

Moved to a new WiFi Router, and my Sonos Roam won’t play nice with it. I’ve tried to set it up about four times, each time cycling through the setup/troubleshooting options (Make sure the network matches my device, check the password, reboot the Roam, reboot the router, etc.), and occasionally rebooting my device (iPhone), and it’s still not working. The Wifi comes with 2.4Ghz and 5Ghzs options - The Roam only sees the latter, and even when my device’s WiFi settings are is switched to that one, it’s still not having it. I’m very tired - Any help is appreciated!!

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Ken_Griffiths
9 months ago
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Thewizard2000Chromatic Producer I
asked in Controllers and Music services

Sonos radio station always disable

Maybe because i do not have enough chances but every single time i found a good sonos radio station (after multiple hours of listening content) then couple months later the radio sudently come offline or disable. I do not know if eighter sonos or "tune in" streamer that do not want to pay to renew their liscence anymore. Or maybe the radio itself who do not want to stream anymore. God know why but it pretty anoying because i spend many hours to finally found something that i like for nothing. Is it a common issue?

3
T
9 months ago
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