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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18933 Topics

S
Steve on the CapeContributor I
posted in Home theater

here’s why I think i need a remote for my beam 2

For late night listening, or for improved hearing needs, I have wireless headphones which connect to the TV via optical, and an optical out (converted to hdmi) to the beam. Since there is no hdmi to the beam via the hdmi/arc port, I can’t program my remote to work. So, I’ve ordered a simple remote to control the volume on the beam. Yes, perhaps I can control the volume via the sonos app, but that requires even visitors to have access to my phone - here or asleep or not. 

3
106rallye
7 months ago
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BJ PaynterContributor I
posted in Speakers

S1 & Play 5

My Play 5 keeps cutting out and it is the closest speaker to the router, there are no problems with the other two speakers I have further away.I went to update to S2 as the app said I need to update. I did this and it tells me my Play 5 is not compatible with S2 and when I try to add it back on to the old S1 system it forces me to update to S2 which is not compatible.I am completely stuck, anyone have any insight?

3
Stanley_4
7 months ago
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higerbolerContributor I
posted in Speakers

Who to use Sonos Ray Indicator lights?

Why This light indicates that the speaker is powered on and functioning properly. How listen the music on speakers properly. Today indicates lights also represent Solid White Light.

3
H
7 months ago
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BranstetContributor I
asked in Speakers

All Speakers cut out but only when playing simultaneously with sub and beam

All speakers cut out after about 1-5 minutes if playing simultaneously with sub and beam. I have three Sonos ones, a beam, a sub and one of the ikea speakers. I can play them all with no issues in any combination. However, if played with the beam and sub, the music cuts out. Ive tried every combo and it only happens with the beam and sub (and anything playing the same music at the same time). The beam and sub are typically connected to the TV but this issue only occurs while streaming music. The sub has an ethernet connection and the beam an HDMI. Everything else is wifi.  When the speakers cut out, first the sub and the beam stop first after about 1-5 minutes, then any other speakers that are also playing with usually cut out with a 30 sec to minute delay.  Any help would be most appreciated because the system sounds so much better with the sub (but it always cuts out)!

3
Airgetlam
7 months ago
2
22.davidContributor I
asked in Portable speakers

sonos move completely unresponsive

Hello my Sonos Move (1st gen.) stopped showing up on in my Airplay menu on my apple decices.The Sonos app is also no longer able to connect to it.All of the buttons are unresponsive as well…I tried switching it in to bluethoot but it doesn’t react when I press the button.I tried powering it down but this also doesn’t work even if I hold the power button for a long time.It seems to be turned on becaus it is on the charger and the light indicators are on.

3
C
7 months ago
A
Andrew 222019Contributor I
asked in Home theater

audio syncing

Hi, I've a modern Samsung frame TV and currently the audio goes through two Sonos era 100s. Occasionally there is a lip sync delay. Can this be rectified? Would a wired connection rather than a Bluetooth connection solve the problem?

3
buzz
7 months ago
1
12promisesContributor I
posted in Speakers

Era300 balance

Anyone else think the balance option is needed for there .

3
Ken_Griffiths
7 months ago
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Papa DContributor I
asked in Components and Architectural

Impedance Load for Sonos Amp

I want to connect two pair of Definitive Technologies AW6500 speakers to a Sonos Amp. According to the speaker installation instructions, each speaker presents a nominal impedance of 4-8 ohms. The Sonos Amp states it provides 125Watt continuous power sine wave, into an 8-ohm load, both channels driven. It further states that the Sonos Amp can power two pairs of 8-ohm nominal passive speakers wired in parallel. My question is can I safely wire each pair of the AW6500 speakers in parallel to the left and right channel of a Sonos Amp? If the speaker instructions indicated 8 ohms, I would have no question. However, stating 4-8 ohms has me questioning if this is safe. Any feedback will be appreciated.

3
P
7 months ago
AjTrek1
AjTrek1
posted in Portable speakers

Sonos Move 2: Unboxing and 1st Impressions

HelloReceived my two Move 2’s today...really excited to finally have them. I sold my two previous Moves but didn’t realize how much I’d miss them until they were gone. I used the Moves in my office to listen to music or when I wanted to listen without disturbing the wife. Here are my impressions thus far…UnboxingThe experience was on par with unboxing an Apple product. Clean and Simple. One pull tab and you’re in. Very eco-friendly. I’m really digging the Olive color as it really looks cool. A nice change from my original black Moves (and/or the white). Both Move 2’s arrived with 31% battery charge.SetupPlug in the Charging Ring Set the Move 2 on the charging ring Open the Sonos app Follow the animations The entire process took approximately 7-10 minutes from start to finish including acquiring my network, update and enabling Alexa.SoundOne Move 2 is definitely an improved sound over the original Move. The two outward angled tweeters present a much wider sound stage vs the downward fac

3
buzz
7 months ago
C
cinek2Avid Contributor I
asked in Home theater

sonos play 1 5.1 dropping out

after the latest update to 15.8 my rear play 1s seem to be dropping out and it changes the whole sound profile. The sound gets super flat and its very noticable when they come back. It happens fairly often. I had issues upating them to 15.8 while everything else updated fine. The sonos app would error a few times but eventually showed no updates available. Any ideas how I can fix his?setup: sonos playbase, sub, play1s connected to wifi

3
Airgetlam
7 months ago
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christopher.murgatroydAvid Contributor I
posted in Home theater

Home cinema set up advice

Any advice or help gratefully received! TIA!I’ve had a Playbar and 2 Play1 speakers for about 10 years which have served me well. However, space wise I need to move the Playbar out to create more room. The question is, should I get the Ray (much smaller for a compact room) with 2 Era 100 speakers, just the Era speakers and connect them via Bluetooth from my smart TV (Samsung) or just the Ray and use it with the 2 Play 1 speakers? Thank you!

3
Airgetlam
7 months ago
J
JasdeepContributor I
posted in Speakers

One SL vibrates when the stand is on the floor

Hello - I’m facing a very odd issue. I have 2 One SLs on the Sanus stand connected to beam and sub mini. One of the SL speaker is vibrating on specific high bass sounds. The thing is that the vibration is coming when the stand is on the floor. If I hold the stand in the air, the vibration doesn’t come on the same bass sound. Any help to resolve this would be appreciated. 

3
buzz
7 months ago
D
DevonianContributor I
asked in Home theater

Sonos Beam repeating every action of the remote control.

I pared my Samsung TV remote to my Sonos Beam, following the Sonos instructions exactly.  Ever since every time I use the remote to control the tv the actions are announced.  How do I stop this?  It is very annoying.

3
Airgetlam
6 months ago
C
charliekatherineContributor I
asked in Speakers

How can I troubleshoot audio latency issues when using Sonos speakers with my gaming PC?

Hey everyone,I hope you're all having a great day. I'm reaching out to the community because I've been facing some frustrating audio latency issues when using my Sonos speakers with my gaming PC, and I could really use some guidance to resolve this problem.Here's a bit of background: I recently decided to upgrade my gaming setup with some Sonos speakers to enjoy a more immersive audio experience while gaming. However, I've noticed that there's a noticeable delay between the audio coming from my PC and the sound coming from the Sonos speakers. This latency issue is making it difficult to fully immerse myself in the gaming experience, especially in fast-paced games.I've tried a few things to troubleshoot the issue, such as: Checking Audio Drivers: I made sure that all my audio drivers on my PC are up to date, including the drivers for the Sonos speakers themselves. Changing Audio Settings: I've experimented with different audio settings in both Windows and my games, but the delay persi

3
Stanley_4
7 months ago
R
Richie0477Contributor I
asked in Controllers and Music services

song selection

I am the main account holder, when on the sono app, when I search for a specific song, it doesn't play it, it selects artist of similar kind or same atlrtiwt but didn't song. This feature I expect if it was someone in my household sharing my account as a 2nd person but not the main account holder. Being the bill payer I expect to be able to play what I want. Any help appreciated 

3
Corry P
6 months ago
I
IfnotnowthenwhenContributor I
asked in Controllers and Music services

Pandora

So I've been an avid Pandora user for decades. Now that I've gone 100% Sonos I'm having an issue.I can't use the Pandora app and cast to my system. I've tried uninstalling Pandora. It's on the same network as Sonos. I DON'T like using Pandora through Sonos because there's not as much functionality. For example can't see song lyrics or history of what's played in the current session. I'm using all the latest Sonos products and the S2 app. Please help🤔  

3
Corry P
6 months ago
S
siwaldronContributor II
posted in Home theater

Updating my projector and Sonos system with Apple tv

Hi, I’m a film maker in south east london who has been a starved of home cinema for too long and desperately needs your help! I wonder if you can help answer my questions or point me to the right threads. For a long time I had the original apple tv with optical audio out going through a little powered connecting box before going into the original (now defunct) Sonos white and grey Amp. There was always intermittent issues that we overcame much to the frustration of my wife! However I’ve just purchased a new Apple TV box which doesn’t have an optical out and feels like i need to get a new Amp to replace the old one which doesn’t work on the new Sonos app. Could you recommend in baby language what system components you think i need to get to play movies from a projector. I have pair of sonos speakers and the Sub. Do i just have to rely on hdmi for sound now? is that a major downgrade? do I need an amp? Thankyou in advance! 

3
Corry P
7 months ago
C
ColHContributor I
asked in Home theater

surround sound

I am planning to set up a 5.1 surround system for my TV. I have a Beam 2nd Gen a Play 3, a Play 5 2nd Gen and Connect Amp. For the rear speakers should I use my Connect Amp and a couple of speakers or buy a second hand Play 3  and have 2 Play 3s as my rear speakers ?

3
C
7 months ago
J
JBSDContributor II
asked in Controllers and Music services

iOS 16 / iOS 17 - iPhone 14 can't find system, PC app works fine

Mesh network with three nodes, I can control my system from the PC app but in the last week my phone app has quit finding my speakers.Reset routers, forgot the network in the Sonos app and rejoined it, worked for a day or so then after leaving the house wifi and returning it’s lost again.

3
J
7 months ago
T
tlk0129Contributor I
asked in Controllers and Music services

Cannot Setup with PIXEL 6A due to PIXEL only allowing 5G

Hello, I have a new Phone and New router, with Sonos Play 1 speakers. The router is 2.4G and 5G. I renamed the 5G so I can set up Sonos using the 2.4G connection. I connected my computer using the 2.4G, and tried to set up Sonos from the computer, but the PC controller told me I MUST set up with my phone. But….the Pixel will only allow a 5G connection which I cannot override to use the 2.4G connection. This means I cannot set up my sonos speakers. Any help would be appreciated.

3
S
4 months ago
W
windragoContributor I
posted in Controllers and Music services

Can't see speakers on some floors of the house

I have the sonos distributed between two floors of the same house.The phone only sees the devices on the floor where I open the app.The desktop sonos app only sees the devices of that floor.I have been using Sonos for years and never seen this. How do I fix this tragedy?! technical:macOS, iPhone latest apps across any device same account on any device only one system All connected to the same network. The desktop is connected to wired and wireless same network. I don’t have any uncommon network setup 

3
N
7 months ago
A
ameliaannContributor I
asked in Speakers

LAN connection - Undetected speakers

I have 5x Sonos Generation 1 (Play 5 & Play 3) and 2 Generation 2 play 5’s. That makes 7 - out of the 7 speakers, 5 are directly connected by LAN cables - the two that are wifi connected are the generation 2 play5’s - in the last week, my entire system is not detected, and I had rebooted my router, reinstalled the sonos app, and reset all 7 speakers one by one. a week later ( yesterday) my entire system has disappeared again. My question is - why is this happening - and why is buying and still using the 1st generation so difficult - it is an investment, each speaker - and when a new version comes up, the app does not support the old. How can a LAN connected speaker not be detected? This is very very frustrating and it says to me, that I cannot depend on Sonos to take care of me when I have been a loyal customer. Who can I turn to for troubleshooting?

3
J
7 months ago
F
FrankNh Dm14Contributor I
posted in Speakers

semi-open plan set-up

Hi Sonos community! In the middle of my renovation project it is now time for the wiring, thus making it neccesary to finish my plan for the Sonos audio set-up. Mainly because I prefer to use wall mounts.My living room and kitchen/dining are semi-open connected. It is divided with sliding (ensuite) doors which are open for about 99% op the time but are flanked with big cabinets.  For the living room I am quite sure I will be going for an Arc (blue), Sub gen3 (red) and twe Era 300's (green). The sub will probably be placed in an open cabinet because this cabinet will be a part of still to be designed cinematic wall. I love watching movies and listen to music all the time. Especially while cooking I really would like to have decent sound including the lower frequencies.The missing puzzle is regarding the kitchen and dining room as to what is the best extention of the living room. Standing behind the cooking island, will I still have a good bass coming from the Sub while playing multi-roo

3
buzz
6 months ago
G
gabzdoContributor I
posted in Controllers and Music services

why spotify?

It seems very limiting to me and I would of prefer if Sonos let you know in advance that your primary music source comes from Spotify and not from whatever you like to play from your phone.Spotify to me is very limited and hard to search for songs, always throw more modern versions of the songs not the original and if a musician is not on Spotify you won't find the song you are looking for.Youtube video is much preferred for me as I can find any songs that comes to my mind, plus the autoplay is way better than Spotify and remembers your preferred style of songs, Spotify autoplay is not smart this way and it just keeps throwing horrible songs.So now I have to play music from my computer not from my phone.

3
Ken_Griffiths
7 months ago
H
HanKGContributor I
asked in Components and Architectural

Play:1 and Connect Gen 1 or 2?!

Hi!I have a Play:1 speaker that was connected to my record player a Connect Gen 2 which has stopped working. I’m on a budget and want to replace it, does it need to be a Gen 2 Connect or would a Gen 1 work? Thanks so much!  

3
Stanley_4
7 months ago
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