• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19518 Topics

H
HelpingIsKindContributor I
posted in Controllers and Music services

SYMFONISK Not Connecting to Router

My IKEA SYMFONISK Bookshelf can find my router, but it cannot connect to the music files inside. I updated to the latest version of Sonos S2 Desktop App (v15.5) and is using a Mac. I’ve tried to connect to three different routers and it just doesn’t connect about every week or so. Is there anyone else who is experiencing this or is this just me?

3
Airgetlam
9 months ago
P
philippe vsContributor I
posted in Controllers and Music services

What happened to Sonos ?

I have been a happy customer for ages but what has happened to Sonos functioning in general ?  Why have things become so unstable, especially using the S2 app ?  Sonos not found ..  components dropping out, when trying to use spotify: “Your previous requests are still pending. Please resubmit this request later. If this message reappears, please contact Sonos Customer Service.”I hear the same thing from friends (who I recommended to buy Sonos in the past) … being unable to set up their Sonos device, unstable functioning …   Is it just me or are there other people having the same impression ?  

3
C
10 months ago
D
DiscosupaflyContributor I
asked in Home theater

i bought the Sonos Ultimate, should i buy 2 more era 100’s or 300’s for full surround?

Title. Just wondering if adding two more 100’s or 300’s would make any difference or just a waste of money. And before anyone asks I do plan on adding a 2nd sub to complete my movie theatre 

3
D
10 months ago
S
SoloGuyContributor I
asked in Home theater

Sonos Bar Gen 2 - Audio Issues

Hello!  So I'm having issues with sound lately. Seems like anytime I'm watching a movie the sound is not balanced. When I play YouTube/Spotify sound seems to work fine, but movie apps Netflix/Prime/Vudu/HBO Max require me to blast the volume up and the speech is so damn quiet.   Currently watching Indiana Jones on VUDU and the talking is incredibly quiet while the action/music is insanely loud.  Sony Bravia 65"  TV Sound settings have been disabled and routed to just sound bar settings.  In the Sonos app I have applied the speech enhancement and night time modes on/off and tried changing treble/bass to adjust and I can't get anything to balance out. Also lately I have to turn my TV volume up to 70/80 before I can hear clearly and before it was around 15-20 and we could hear perfectly.  Running on HDMI eARC into television.  Feels like I have to just reset everything, but haven't found a clear guide or suggestion that.  Thank you for your assistance! 

3
G
10 months ago
S
Saqlain burkiAvid Contributor I
posted in Home theater

7.1.4 placement.

Wanting to get best sound by placing 7.1.4 at ideal position. Ceiling height 11feet. CURRENT SONOS PLACEMENT 

3
Corry P
10 months ago
T
tjwilliam07Contributor II
posted in Home theater

dual subs and trueplay

So I recently completed my sonos surround.  I have the Arc, era 300's in rear and dual subs.   I was only using one sub but bought the second one to "finish" the system.  I haven't noticed anything great with the second sub? I tuned the system with trueplay but the bass sounds ehhhh.  On the app I have to turn the sub limit to plus 8 to get anything out of it.  Is this normal?  I see all the great reviews with dual subs, but I'm either missing something or have a settings issue.  Any help would be greatly appreciated.

3
AjTrek1
10 months ago
K
KwowContributor I
asked in Controllers and Music services

playlist

After touching the title of a song I see the option to add to playlist.  When I touch this selection, nothing happens.  I don't get an error, nothing happens.

3
jgatie
10 months ago
T
TomBenContributor I
asked in Portable speakers

Roam

After loading my Roam for more than 24 jours i no longer can start it. It seems completely dead nomatter how i push the start button. what to do?  is there some hidden feature that can ”restart” it?

3
T
10 months ago
C
Ckc82084Contributor I
asked in Speakers

play1 constantly dropping off system

Hello. One of my Sonos play1 speakers is constantly dropping off. The other speakers continue playing but the play1 will drop out then come back for 10 seconds 30 seconds it’s always different and then drop off again. I had this issue a few times over the years and I’ve been able to fix it by resetting the system or just waiting and eventually it would work itself out. Does anyone know any other ways to quickly fix this issue? Wi-Fi router internet provider are all the same. Nothing changed on my end that I know of to cause this problem. Thank you! diagnostic number 1691235126

3
AjTrek1
10 months ago
R
RPR 323Contributor I
posted in Components and Architectural

amp no sound

I can find my AMP in the Sonos app and is does not give any errors. However, I have no sound…it works sometime and sometimes it does not. I believe it has to do to with a netwerk issues but not sure. Any suggestions?

3
F
4 months ago
A
airedale10Contributor I
asked in Home theater

Items greyed out in wifi listing.

I am based in the UK and have just had FTTP installed. Part of setting up the Erro router, supplied by my ISP, was to reconnect my Sonos equipment. The Play 5, Play 3, Roam and Arc soundbar  are all connected, over wifi and are working. I have a Sonos sub and 2 Play 1’s that according to then Sonos app are connected over wifi, and in fact are working, as they produce sound.However in the networking listings from the Erro it shows that the Play 5, Play 3, Roam and Arc soundbar have a full wifi signal, (excellent). However the listing for the Sonos sub and Play 1’s are “greyed out”. I am correct in thinking that as the Arc has a full wifi connection and it is “bonded” to the sub and Play 1’s, it causes this issue? Not a major issue for me, just trying to understand the logic behind it all. The sound for the Lounge surround sound system is awesome.        

3
A
10 months ago
B
Brianpaul5150Contributor II
asked in Speakers

sound out of one speaker

Hello, Sometimes when I listen to my stereo pair through connect and two ones, sound only plays through one speaker. When i switch to spotify music comes through both speakers!Example - just had a record on, first side of record was fine, flipped it over and sound only played through one side. Switched to spotify and music was in both speakers.

3
B
10 months ago
C
cmdifioreTrending Lyricist I
asked in Speakers

Sonos Audio Dropouts When Grouping

I’m experiencing audio dropouts, only when grouping rooms together. My setup consists of 8 different “rooms” - most of which are standalone Play Ones, then a room with Playbar, Sub, and two rear Play Ones.  Then another room with Beam Gen 2, Sub, and two rear Play Ones. All of these are connected to SonosNet via Boost. I also have a Sonos Move speaker that is connected via Wi-Fi (since that one won’t connect to SonosNet).   The dropouts started after I introduced two new Play Ones. All speakers work fine individually, but only have dropouts once I start grouping. I had this issue last year, but it stopped once I introduced the Boost to get all speakers on SonosNet (versus being connected to my Eero mesh network directly).  I tried changing the SonosNet channel, but still having dropouts. There is no rhyme or reason to which speakers the dropouts occur. It has been happening on any of them once they are grouped.  I submitted a diagnostic. Can anybody from Sonos review and help me resolv

3
Airgetlam
10 months ago
P
PG80Producer I
posted in Speakers

Mains conditioners with Sonos

Would a mains conditioner with surge protection help the performance of the Sonos Arc? And would it provide additional protection? I have a Tacima CS947 that I’m considering using with my system but I want to know if there’s any advice from Sonos for something like this. Is it preferable plugging straight to the power socket on the wall or is a mains conditioner better?

3
buzz
10 months ago
P
PiepsiContributor I
asked in Home theater

older TV connect to Beam2

Have an old Philips tv without optical or ARC port is there a way to connect to Beam 2?

3
Airgetlam
10 months ago
W
WsintimContributor I
asked in Components and Architectural

My Sonos Amp light comes on briefly and then goes off.

When I connect the power to my Sonos Amp, the white light comes on for a split second and then goes off and will not come back on. I have tried to carry out a reset but it does not respond. Can anyone help?

3
Airgetlam
10 months ago
I
ianmcphersonContributor I
asked in Controllers and Music services

S2 on XP

Hi All -Unlikely I know but can one get the S2 app to run on a WindowsXP machine?  If so, how?Thanks,Ian.

3
controlav
10 months ago
Y
yzerman001Contributor I
asked in Home theater

Beam 2 often fails to connect to Phillips TB

I have a strange issue. My Beam very often fails to connect to Philips TV (65Pus 7601). From configuration point of view everything is correctly connected (HDMI ARC etc). This issues appears occasionally and is quite annoying. When I had previous sounded (Denon) it never happened. What I need to do is to disconnect Beam 2 from Power and connect again. Then after 15-20 seconds sound is on. Did anyone of you experienced similar problem? As I wrote this problem appears occassionally. Like every 3rd time. 

3
G
10 months ago
D
DrNaugContributor I
posted in Controllers and Music services

my streaming services no longer work on any of my products why?

Any idea why all my streaming services stopped working on all my Sonos products? I’ve deleted them, re-added them, re-authorized them… nothing…. I can’t play any music on my system and it’s been 3 weeks now

3
Airgetlam
10 months ago
B
Bruna RettContributor I
asked in Speakers

Is Sonos hacking my Spotify?

I have no idea what Sonos is. But for the last year or so, I’ve been dealing with someone somehow having access to my Spotify through an app called Sonos. I have never sign up my Spotify on any of it. Im the only person who has access to my Spotify account.  When I speak to costumer service for Spotify, they were never able to solve my issue. I have changed passwords and logged out of all devices multiple times. Still, someone is able to invade my Spotify through the Sonos app and create a device named “Family Room”. None of my neighbors have families around me. I have never given my wifi password to strangers, only 3 people know it and none of them know what Sonos is. Regardless, I still changed my wifi passwords as well.  It got to a point that whenever I saw someone listening my Spotify through Sonos, I’d just take over the speaker and play Metallica, heavy metal and weird noises as loud as possible. Still, at least once a week for the past 18 months I play this game of logging myse

3
B
10 months ago
V
VedoContributor I
asked in Home theater

voice volume

When watching movies the voice level is really low in comparison to the music. Can this be adjusted?

3
SarahN
10 months ago
C
Caesar68Contributor I
asked in Speakers

Era100 cannot update, producing error 30

Hi All, Tried to update the Era100 that i recently purchased.I get an Error 30 just seconds before finishing upI also tried to reset the speaker, but again, i get the same error during the setup processThe update was attempted from an iphone 14 and from a laptop as well My Sonos setup includes1 playbar,1 arc,2 sonos 11 play 31 play 51 sonos 51 roam1 ray My network setup is a Ubiquiti setup with UDM pro SE,3 access points all previous setups/updates with the rest of the equipment were successful so far Any ideas on how to update it successfully?

3
Jamie A
10 months ago
F
FreakinhoboContributor I
asked in Speakers

7.2.4 Atmos Speaker Layout

I just bought the Sonos ARC and am super impressed at how easy it was to setup and the sound quality I get from just the bar.  In the past I’ve bought AV receivers and speakers and always struggled with setting them up properly and optimizing sound.  I have to say I don’t think I will ever go back to the traditional setup after purchasing the ARC.With that being said, I would like to start planning a 7.2.4 setup.  What speakers do I need for a great 7.2.4 setup and how should they be placed?  Do I use all ERA 300s?  Or do you mix other speakers as well?

3
jgatie
10 months ago
L
lordwanswellContributor II
asked in Speakers

Powerline network?

Sonos support have just advised me that I need a Sonos Boost, because my two Sonos 1s (stero pair) only work on Spotify if one of them is wired into the router.Is a powerline network an alternative, so I can wire one of the speakers into the network in the room where I want them?Lordwanswell

3
L
10 months ago
H
HoochNZContributor I
asked in Speakers

Add extra One SL to existing Arc and Surrounds room

I have an existing Arc and 2 x OneSL as Surrounds as one room and 2 x OneSL as another room. How do I add the extra 2 x One SL to the Arc to give me 4 One SL as surround sound? 

3
H
10 months ago
Terms & ConditionsCookie settings