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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19516 Topics

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Stevelandmc01Contributor I
asked in Portable speakers

sonos roam bluetooth

I’m on vacation and can’t put my roam into Bluetooth mode. It won’t connect to the hotels WiFi. It’s driving me nuts!

8
Schlumpf
3 months ago
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diegobmContributor I
asked in Speakers

emparejar dos sonos one y un Era300

Hola,Tengo dos altavoces One en par estéreo y he comprado un Era 300.¿es posible emparejarlos los tres? o en su defecto ¿que en los tres se escuche la misma música en el momento de la reproducción?Gracias Diego 

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D
11 months ago
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ekwan24Contributor I
asked in Speakers

Era 300 No Sound Playback Using Bluetooth From LG Projector

Hi,I’m currently having this issue in which my lg hu70lab projector can no longer play sound to the era 300 using bluetooth even when connected, which has worked before. Both devices are able to connect and play sound to other devices such as my phone, earbuds, and other speakers. I’ve also factory reset both the projector and era 300 with no fix. From the little I’ve gathered from other forums; the only reason left can be the new 15.10 sonos system update messing with some bluetooth connections. Any help would be appreciated. Thanks! 

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G
5 months ago
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GibboPau1975Contributor I
asked in Home theater

surround sound

Not able to get 5.1 only stereo pcm. Sonos beam and one sl’s connected. I have a Sony tv that supports hdmi arc. Have used hdmi and optical line to connect sound. just no 5.1 any help much appreciated - very frustrating  cheers Paul

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G
3 months ago
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micklordContributor III
asked in Controllers and Music services

Stingray music not playing on Sonos

When I click on the Stingray Music service, nowadays it just shows some text about Stingray but there's no music, no channels, nothing. Is it just my system? Do I need to reinstall the service?

2
106rallye
11 days ago
marcander76
marcander76Contributor I
asked in Components and Architectural

Distortion Sonos Amp, Technics SL1200M7L, Ortofon Concorde MKII cartridge, Pro-JECT Phono Box. Dali Oberon 3 Bookshelf

not sure what I am doing wrong herethis is my setupTechnics SL120M7L turntable with Ortofon Concorde MKII cartridgeconnected to a Project Phono Box (grounded)then connected to the Sonos AMPDali Oberon 3 Bookshelf are connected to the ampgood news is when I steam Spotify to the amp the sound is incredible from the speakersWhen I do line in for the turntable its low volume and distorted if I turn it up high its awful, there is an issue with the input from the SL1200 to the AMP but I cannot work out what it is…any ideas or advise would be extremely appreciated I “think” its the phono box but not sure does any have SL1200 setup and working with an AMP if so what are you using ?

11
buzz
9 months ago
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Mikey67Contributor I
posted in Home theater

Beam to older aquos sharp 70” arc TV.

My tv is older but has hdmi1 arc connection.  I’m only getting stereo pcm from any source I watch. Hulu firetv apple.  Just tried optical hdmi connector.  Still same.  I was sure it was a tv setting issue but idk.  Help!!

23
controlav
21 days ago
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Dav3dukAvid Contributor I
asked in Components and Architectural

Wireless line in/ HDMI for Sonos Amp

Hi there, I have a Sonos Amp and Outdoor speaker setup. The Amp is in a lift space, and not that accessible. Everything works great through the Sonos app.I would like the option to play music through line in, without hardwiring to the Amp. I've seen a wireless transmitter (the type used for Subs/ surrounds) and wondered whether this would work?One receiver plugged into the Amp and the transmitter plugged into an iPad, for example?Any support or other ideas would be appreciated.The real desire is to play videos from YouTube through the Sonos speakers with no lag.Thanks,David.

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D
10 months ago
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ATLStjohnContributor I
asked in Speakers

Network Signal Strength Not Available in app

All of the info online indicates I should be able to see network signal strength (and other details) from the Sonos app. It’s not available in the latest version though. Am I losing my mind?Trying to troubleshoot dropouts and connectivity issues (even with Boost) and not having much luck.Thanks!

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A
1 year ago
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Rich21044Contributor I
asked in Home theater

Beam 2, TV sound resets in app

Sonos Beam Gen 2 (+Sub Mini + 2x Play 3 satellites)  + Samsung The Frame (2019)Occasionally (once a month / 6weeks or so) the Beam drops the TV signal coming via HDMI and it will not reconnect. The main manifestation is that in the Sonos App (Android), I can select TV as the input source, the app shows "TV", it connects and I can hear audio, then a couple of seconds later, with no input from me, the app shows "no audio source" and I no audio is heard from the TV. I can hit TV as many times as you like and the same behaviour is observed. I have tried rebooting the entire system (the sockets are in the wall and not reachable without removing the TV so rebooting requires killing the power to the entire room from the main fuse board). There are no firmware updates for the TV, Audio output is set to PCM.The Beam shows a solid white light but it flashes amber if I press the play/pause button.Please help sort this one out...it's incredibly frustrating as I can't even revert to TV speakers as

4
R
4 months ago
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SchristopherContributor I
asked in Home theater

When will sonos allow 4 surrounds without having to create "stereo only" devices

I have a ARC, Sub, two One SL, and just picked up 2 Era 100s. I didn't realize that you can't add more than 2 surrounds when I purchased the Era 100s. The idea was the create 7.1 surround here which I guess is only truly achievable buy purchasing the Era 300s. But the price tag on those is insane for two of them. As a work around I have the SL ones now configured as stereo only and the Era 100s are now my surrounds. I can get the stereo only pair to play along with the setup but it's super annoying to have to use this work around. When will we get an update to enable 4 surround speakers without having to do this work around? If I had known about this earlier I wouldn't have purchased the additional units. They also can't be controlled with the same remote unless you purchase a third party remote to control them at the same time or manage the sound directly through the app. So everything I turn the TV on I have to manually group the additional stereo only speakers to the rest of the sys

2
Stanley_4
8 months ago
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stevemgAvid Contributor I
posted in Home theater

arc reset

My arc  isn’t. Detected by app how do I just do a reset on arc try again

3
T
11 months ago
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littledudeContributor I
posted in Home theater

Information about sonos arc, amp sub and surround speakers

I am thinking of getting myself a Sonos Arc along with Sub G3 and an Amp. For surround sound, I already have speaker cables running in my wall and I am thinking of getting a pair of Dali Oberon on wall speakers (passive). I have the following questions:Would it be possible for me to connect these speakers to the Amp? The specs for the speakers mention that they have a 6 Ohms impedance and recommended amplifier power is 25-100 Watts. Considering that the Amp outputs 125 Watts per channel at 8 Ohms, would it be ok to connect the speakers to the Amp? Given that the passive speakers can be connected to the Amp (or in case they cannot another pair of passive speakers can do the job), I want to have the following scenarios for listening: When watching TV, or streaming music from network or other app, I want to have a 7.1.4 system, i.e. the Arc, Sub and the two passive speakers as surrounds. When connecting my record player to the line-in of the Amp I want to have only the two passive speake

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jgatie
4 months ago
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fatmcgavContributor II
asked in Components and Architectural

Audio skipping and stopping from multiple sources.

Hi there, I'm a long time Sonos user, however recently we've been expericing serious issues with audio skipping and stopping. There's no obvious correlation on source or media type, as it skips whether playing from Sonos app, YouTube music, Alexa and Google Home. Some times music will play completely fine, and other times it will skip after like 15-20 seconds.From a setup pov, I've got a mix of Sonos Play:3 and Symfonisk bookshelf speakers, all connected via WiFi. Home WiFi is a Ubiquiti Unifi network, with 2 AP's and a USG Pro gateway. Internet is an 80/20mbps FTTC service, which isn't heavily loaded. I've just generate a support diagnostics, reference is 1595664835I've checked for firmware updates etc, but all showing as upto date.Any suggestions? Thanks in advance. Gavin 

3
Simon B
3 years ago
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BrendianerTrending Lyricist I
posted in Components and Architectural

Feature Request - urgent

Dear allI ask you to urgently REPAIR the SONOS app to the following topic:I move daily between three places. Everywhere SONOS is in place.The sites are connected with VPN.The SONOS app is always showing the last connected system.So I have three times a day “Ignore actual system”, closing the app and connecting to existing system.Very annoying.I had the same installation before when using the old app (S1). And it worked.Why not showing the system in the actual network instead of one far away?Please!

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Corry P
2 years ago
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Sailor0Contributor I
posted in Components and Architectural

Error 107

I got error 107 when iu  tried add music form my NAS to SONOS listHow to fix it?

4
S
3 years ago
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MNF59Contributor I
asked in Controllers and Music services

unable to use NAS music library

Hi all, strange situation  i’ve always used my Sonos system with a library from my Synology NAS, no problem at all.Yesterday tried to use Sonos for some relax but no way to queue files from NAS,  dropped and added again but no luck, the only change in the past was an update on synology from DSM 6.x to the new one 7.0-41890, smb1 was always enabled, i’ve setted SMB minimum to SMB1 and maximum to SMB3.So what i’ve missed ?ThanksDario  

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M
2 years ago
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RossihContributor I
asked in Home theater

Updating sonos beam

We cannot get our new beam Sonos speaker to work and cannot work out why. We have tried all the things listed in your support pages and get the error 30 message every time. I have tried on a number of devices, reconnected the internet, phone, speaker etc. Still no luck and 4 others have tried with their devices and they cannot get it going either. we would really appreciate some support with this ASAP. Thanks    

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Airgetlam
3 years ago
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Biscia15Contributor I
asked in Speakers

Sonos play 5 doesn't work

my sonos, after a problem with the electrical network, does not turn on anymore, I need to contact the assistance in Italy, but it is closed and I cannot find an official repair center. can someone help me?

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Mark P
3 years ago
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Sseefeld7Contributor I
asked in Components and Architectural

why does sonos support suck

I called 2x today to support because my 27 Sonos speakers have somehow all disconnected from my UniFi network.  Both times level 2 support was involved / basically telling me to contact UniFi .  The problem has nothing to do with UniFi - only Sonos among 450 devices on my four Wi-Fi networks has a problem.   Thanks for nothing Sonos / I failed to even get an email response after they promised to provide one.  

1
Corry P
2 years ago
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desaidhawalContributor I
asked in Components and Architectural

SONOS Play 5 Wireless issue

I have SONOS play 5 and all of a sudden it  stopped working when i try connecting it through SONOS app.I tried following:restarted  SONOS Restarted Mobile Restarted router Tried different mobile phone Reset the SONOS play 5 and tried reconfiguring it on 2 different routerFinally i connected the SONOS through ethernet cable to my router and i could configure it, but the moment i unplug the ethernet cable it stops working.This seems to be issue with its wireless card where it unable to connect with wifi router.What is the solution for this problem now? Please help.

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Xander P
2 years ago
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Henry DContributor I
asked in Components and Architectural

Repeated sound on BBC Radio

Every now and then the SONOS 1 repeats a sentence or two that was broadcast a few moments before ie, part of the narrative is repeated.  This usually happens on BBC Radio 4 or so it seems.  Has anyone had this experience and if so, what do I do about it?

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Simon B
3 years ago
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jeromepTrending Lyricist I
asked in Controllers and Music services

SiriusXM not accessible tonight

I’m getting Sirius XM errors tonight trying to access it with S2 on an iPad Air.  I do not have any issues accessing Sirius through web player or the Sirius app.  The status page at Sonos say that Sirius is up, but I find that had to believe.  I’ve reset the controller software and reconnected it to the system with no change in Sirius accessibility. other services play, like Spotify.  The above image shows screen behavior when trying to access Sirius on the app. Diagnostic. 1109363835

3
Airgetlam
3 years ago
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Rob155MContributor I
asked in Components and Architectural

New Sonos AMP sound not working

I recently deployed an AMP to drive ceiling speakers in my kitchen (it is one of 4 AMP units amongst other Sonos gear I have). When originally deployed it all worked just fine and has been used several times.I tried to play the kitchen today and whilst I can see the Kitchen AMP in the AP (S2) and the app says it is playing, I can stop/start the tracks, change the music, change the volume (on the app at least if not in reality) but there is no sound at all coming from the speakers. I have rebooted the unit (and waited 60 seconds before powering back up) but still no joy. The speaker cables are still connected as originally set……..I am at a loss. Thoughts appreciated……..

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Rowena B.
3 years ago
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jfranzetContributor I
asked in Home theater

Sub & Surrounds showing ? on my system after working fine for years (Nest Wifi)

I have ten Sonos products in my house and have never had any issues with my setup until this week and I’m about to lose it.My Master Bedroom has a Sonos Beam with two Sonos Ones set up as Surround speakers.My Family Room has a Sonos Arc with a connected Sub.Both have worked flawlessly for YEARS in this setup on my Nest Wifi mesh, never a problem -- until this week. I noticed for both of those two setups, my surround and sub on both rooms are showing up as ? on my system in the S2 App and are not playing music. Here’s how it looks:Family Room  TV (+?)ArcMaster Bedroom (+?+?)BeamTwo days ago I went through a few hours of self troubleshooting based on some posts. Factory resetting my speakers and trying to set them back up was giving me errors -- the speakers would connect individually but when I tried to add them as surrounds it would fail and give me an error message. I was finally successful by factory resetting my surrounds and sub, rebooting my main router and google wifi router/end

4
Corry P
2 years ago
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