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Biscia15
Contributor I
October 15, 2020
Question

Sonos play 5 doesn't work

my sonos, after a problem with the electrical network, does not turn on anymore, I need to contact the assistance in Italy, but it is closed and I cannot find an official repair center. can someone help me?
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3 replies

Mark P
Mark P
Retired Sonos Staff
October 15, 2020

Hi @Biscia15.

Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from.

I guess you already tried a different power outlet if you have a different power outlet you can try that.

If you need help with any other information, please be sure to let us know.

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Biscia15Author
Contributor I
October 15, 2020

yes, I tried different power outlet and a new cable, buyed from sonos shop, but nothing change and my sonos still doesn’t turn on. I think that is a problem of fuses or power supply board.

Mark P
Mark P
Retired Sonos Staff
October 16, 2020

Hi @Biscia15.

Welcome, thank you for reaching back to Sonos Community and trying other things to fix the issue.

By the looks of it your right it might be a hardware issue, and you need to contact our phone support to get further assistance.

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question
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