Question

Sonos play 5 doesn't work

  • 15 October 2020
  • 3 replies
  • 114 views

my sonos, after a problem with the electrical network, does not turn on anymore, I need to contact the assistance in Italy, but it is closed and I cannot find an official repair center. can someone help me?

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3 replies

Userlevel 5
Badge +14

Hi @Biscia15.

Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from.

I guess you already tried a different power outlet if you have a different power outlet you can try that.

If you need help with any other information, please be sure to let us know.

yes, I tried different power outlet and a new cable, buyed from sonos shop, but nothing change and my sonos still doesn’t turn on. I think that is a problem of fuses or power supply board.

Userlevel 5
Badge +14

Hi @Biscia15.

Welcome, thank you for reaching back to Sonos Community and trying other things to fix the issue.

By the looks of it your right it might be a hardware issue, and you need to contact our phone support to get further assistance.

If you need help with any other information, please be sure to let us know.