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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19552 Topics

Y
ybabb001Contributor I
posted in Components and Architectural

Streaming bluetooth CD changer

I want to begin using my Compact discs again and need to buy a Compact disc changer.  If I bought a bluetooth compact disc player, can that be streamed to my sonos speakers? 

4
Stanley_4
8 months ago
S
StreetTuffContributor I
asked in Home theater

turntable with home theater set up.

I just got the arc, 2 era 300s and 2 subs.  Can I add a turntable with a line in to one of the eras? Anyone pulled this off?  

7
buzz
5 months ago
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User641173Contributor I
posted in Components and Architectural

How do I maintain ceiling membrane integrity when fitting ceiling Sonos Speakers ina Passive House

I have just build a passive house and it is a sealed home with an air handling unit. Each room is sealed with a membrane. How do I fit a ceiling mount Sonos speaker without compromising the sealed ceiling. This is going to be an ongoing issue (certainly in Europe with passive houses) Note: self sealing ceiling downlight housing are already available. Any thoughts as my home is all flush speakers.

10
Stanley_4
8 months ago
J
Jamie JContributor I
asked in Home theater

Alarms sometimes do nothing

My alarms periodically just don't go off (not even the chime backup). I have two alarms in two different rooms set one minute apart. When this problem happens, BOTH alarms fail to go off. It's happened three or four times over the past few years. I used to be on the s1 controller and thought that may be the problem, but recently moved to s2 a few days ago, and it just happened again. Here is my diagnosis number: 1260039986

6
Airgetlam
5 months ago
K
kmiporterContributor I
posted in Speakers

Speaker Groups

Hi,  I am looking to purchase 2 in-ceiling mounted speakers and amp + Sonos Beam + Era100.Can I set up a Group that includes the ceiling speakers and Era 100 and another group that may include the Sonos Beam and In-Celing Speakers  

5
buzz
6 months ago
V
vincent80surfTrending Lyricist I
asked in Speakers

why is "home screen volume control" disabled?

why is "home screen volume control" disabled?Can't there be a hint shown why the control is disabled instead of having the user browse in forums for the reason?

11
V
1 month ago
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paulfieldingContributor II
posted in Speakers

Sonos App super slow - Because I have all old devices, or is it likely Network?

Over time the Sonos App on my devices has gotten slower, and slower.  Response time is horrendous.  I figure it’s gotta be from one of two things:All my devices are OLD Play: 1s and a SoundBar.  Perhaps they’re just getting too old for the current capabilities? I have found several threads discussing app performance and Network issues.  I’ve done a bit of superficial digging and I don’t **think** I have any network issues going on.  I’ve got a pretty solid and stable network. Several of my devices are wired rather than using wirelss, I’m using SonosNet still on the rest.   I COULD switch them to using regular wifi, though I’m a bit hesitant because I’ve been using SonosNet successfully since before Wifi was an option.Thoughts on where I should focus my energies?

7
C
10 days ago
R
Room settings iPhone misingContributor I
asked in Ask a question

NAS or library removed from the new app???

It seems that the ability to play from a local library or a NAS server has been removed in the new app.This has major consequences for us who play music in an Odd Fellow lodge that we ourselves have recorded and own.This means that sonos is now completely useless to us.It is a significant deterioration and means that we can no longer can use sonos at all, and must find a new alternative.

10
G
6 hours ago
D
DrNaugContributor I
posted in Controllers and Music services

my streaming services no longer work on any of my products why?

Any idea why all my streaming services stopped working on all my Sonos products? I’ve deleted them, re-added them, re-authorized them… nothing…. I can’t play any music on my system and it’s been 3 weeks now

3
Airgetlam
10 months ago
C
Catherine1977Contributor I
posted in Components and Architectural

Pro-ject turntable compatible with current system

Hello! My current set up: Our house has built in speakers throughout. We have a tech closet where all of our components are housed- and our Sonos system is the Sonos connect. We also have play 1 speakers through the house in rooms where we have no built in speakers. We listen to music through the app and it plays to which ever rooms or the overall speaker system.we are interested in getting a pro-Ject turntable and keep it in our living room. Is it possible for this to connect via Bluetooth or wireless? Since we have a tech closet, I would not be able to plug the turntable into anything ( just an outlet for power)  is this possible? Also do I need to upgrade to the new port instead of using my connect?   

9
C
4 months ago
B
BenPContributor I
asked in Advanced setups

How do you delete imported playlists from Sonos S2 system?

Sonos Community,I have a Sonos Whole House Music system with Port, Playbar, and (4) One SL’s. The system is configured into 3 rooms, and my main music source is my music library on an Apple MacBook Pro running MacOS Sonoma 14.3, The system is working fine. I added a playlist to Apple Music of songs in my music library, but this new playlist does not show up in my Sonos Library Imported Playlists, and other playlists I don’t use I want to delete, I can’t delete old playlists, or add the new playlist to Sonos with S2 version 15.11. Any ideas? Thanks.

2
B
3 months ago
F
FHE2019Contributor I
asked in Controllers and Music services

Sources disappear from Sonos app after playing a record on the Victrola Carbon Stream turntable

After playing a record on the turntable I tried to switch to the radio, but on the Sonos app the only sources showing were the old TuneIn and Music Library. New TuneIn, Apple Music, and Sonos Radio had disappeared. When I tired to select my local NPR station from the old TuneIn I get the message “Unable to Play the Radio station.” I get the same error message when I try to select another radio station,I have had the turntable for a little more than a week. Otherwise it works well.

4
H
3 days ago
M
Mark2959Trending Lyricist I
asked in Home theater

arc surround system

Arc is playing but subwoofer and rear speakers are not. How to fix?

12
M
3 months ago
J
jojomomoContributor I
asked in Speakers

Switching b/t home theater and stereo (turntable) setup

We’ve got a Beam gen 1 and two Era 100s set up in surround right now. We’ve also got an Audio Technica turntable that could connect to one of the Eras through bluetooth or the line-in, but they are disabled in surround sound mode. The only option seems to be setting up the Eras as a stereo pair *every time* we want to play the turntable and then grouping them back with the beam *every time* we want to watch the TV. It’s such a lot of bother to do this every time, and if we want Trueplay calibration we have to set it up like new *every time*. It’s this or buy a massively expensive Port unit.Is this really the reality? Am I missing something? Can Sonos not streamline the switch to some degree? At least remember the Trueplay calibrations for each setting? 

4
ratty
6 months ago
E
ewandennisonContributor I
asked in Speakers

Era 300 Line in to Mac Dolby Atmos

Hello, I am looking in to purchase an Era 300 for my office and using it for music as well as a computer speaker for my desk (M2 MacBook Pro). My question is, will I be able to receive Dolby Atmos sound via the 3.5mm headphone jack on the era 300 (with the adapter) or is it limited to streaming and surround pairs thanks!

1
G
4 months ago
E
EpicnonjaContributor I
asked in Home theater

Your wireless network will not support the use of a Sub or surrounds with your Sonos Arc

Getting this error in the sonos android app version 16.1 Have a sonos arc, a 'sub', and 2 play 1s. All connected through a 2.4ghz network on an Archer A10 router. With an RE650 wifi extender in the same room as the system. All of the pieces are connected to the same 2.4ghz network and all have IP addresses. The surround and sub work for a bit if I factory reset the extender and they all connect to it but then stop working after a seemingly random amount of time.  It's getting tedious having to reset my entire network every few days when I want to watch a movie. Has anyone had this issue and found a resolution?

7
C
1 month ago
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JKR97128Contributor I
asked in Controllers and Music services

macOS Sonos controller insists on updates, always fails.

Whenever Sonos has a system update, they require that the Controller on macOS be updated. They provide the apparent means (click on Update) but always fail to complete the update. There is no error code, it just fails to complete. Always. The app will not proceed to play music - it insists on the update.The way I have found to deal with this is to get Sonos tech support to send me a link to the updated .dmg (installation image). I suggest that Sonos make this readily available so I don’t have to reach out to tech support.If you follow Support-Update Issues, it recommends to uninstall and reinstall. But, it doesn’t provide a link for reinstalling.If you follow Support-S2, it tells you how to upgrade an S1 system to S2. That process starts with “Open the Sonos S1 Controller” for iOS or Android. 1) that reflects Sonos’ reliance on mobile apps (and negligence of desktop apps),  2) it is directions to update any devices you may still have on S1, 3) it does nothing for the desktop controller

5
Airgetlam
16 days ago
R
Roger PollockContributor I
asked in Components and Architectural

Sound dropping over network.

I have 10 Sonos speakers in my home.  2 x Play 3, 6 x Play 1 (1st gen) and 2 x Play 1 (2nd gen).They constantly drop out using music streaming services...particularly Spotify and Apple Music and less so with Pandora.  I have excellent internet connection, boosts etc etc and have spent hours on the phone with Sonos Tech but am still none the wiser as to why the problem is happening.So..does anyone know someone in the Los Angeles area who is an expert in Sonos and other smart speaker systems cause this has been going on for ages and is driving me nuts!! Thx Sonos Community. 

5
Simon B
3 years ago
P
PiertonContributor I
posted in Controllers and Music services

Deezer

Why pieces don’t play more than 30 second on Playlist?

5
P
3 years ago
A
acepmemoriContributor I
posted in Speakers

My Sonos Play:1 Can't Boot

Please help me. My sonos play 1 cant work right now. I have tried to reset it, but it cant. The white light is blur. I tried to unplug for a minutes then plug again, the white light is blur and there is no flash.

3
Paul A
3 years ago
A
Anders LangfeldtContributor I
posted in Controllers and Music services

Problemer med Spotify Connect og Sonos-appen

Problemer med Spotify Connect og Sonos-appen. Sonos mister kontakten med Sonos.

1
C
3 years ago
C
ccubedContributor I
asked in Controllers and Music services

Sonos restart skips songs on hibernated NAS

I have my Sonos connected to a media library on my Synology NAS.  If I pause my playlist, when I restart it, if my Synology has gone into hibernation (which by default it does after 20 minutes) then the Sonos will try to restart where it left off only to not be able to connect (I assume because the NAS is in hibernation and is waking up).So while the NAS comes back to life, Sonos moves merrily along trying each song and returning the ‘can’t connect’ error.  The result is that Sonos skips sometimes hundreds of songs before the NAS is out of hibernation.I know I can turn off hibernation on the NAS as an option.Question:  Is there a way to set Sonos to query the NAS and if it isn’t able to connect immediately that it will wait 10 seconds and then try again before moving onto the next song, especially on restart?  Failing that, does anyone have an easy way to ‘wake the NAS’ before restarting playback to avoid this?Thank you. 

4
Stanley_4
3 years ago
J
JohnecContributor I
asked in Home theater

SONOS One SL surrounds not playing after joining new network

When I moved my SONOS Arc and Sub Gen 3 to a new router and connected them using Ethernet the two One SLs I had set up as surrounds over WiFi are found by my system in the set up but no sound comes from the speakers. I rebooted the One SLs and they reappear in the system but still no sound comes from the speakers. If I try using the Trueplay Tuning function it tells me I am missing speakers. If I change both the ARC and Sub to WiFi connectivity the system works as expected and I can tune the system using the Trueplay tuning feature. 

2
J
3 years ago
daMamboKing
daMamboKingContributor I
asked in Home theater

How do I register my new Playbar?

I just purchased a playbar from Costco. I went online to Sonos and set up my account. Under system it says nothing registered. Where do I go to register my playbar?? Any help will be greatly appreciated. Thank You.

1
melvimbe
3 years ago
T
Toby80Contributor I
asked in Components and Architectural

Will Sonos find a userfriendly way to fix the connection problems?

The app keeps loosing connection with the Sonos speakers. The problem seems well known but the solutions to fix it is not very user friendly and it’s time consuming. Are Sonos planning on fixing this? At the moment I can’t recommend anyone getting any Sonos products anymore, as most people don’t want to waste time on diagnostics, when so many products are better: just plug in and figure out the problem on the phone.  When a router works for smart Tv, fridge, watches etc etc, without any problem, it’s the Sonos software that’s the problem, not the router or the user.  

1
ratty
3 years ago
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