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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19563 Topics

R
RyceyContributor I
asked in Speakers

Sonos One volume issue - automatically changes to low

Looking for some help please. I have two One speakers in my restaurant as stereo. They work via my iPad on AirPlay. What’s happened for a few days now is that the volume on all apps (Apple Music app, Spotify and sonos) is automatically adjusting itself back to about 10% on the volume bar. Regardless of where you put the volume it snaps back to about 10%. It’s infuriating and despite being around 10% you can’t hear anything. I’ve seen some articles about overheating but they’re not hot. I’ve also seen articles about software updates but the speakers seem up to date (the Sonos app doesn’t offer updates) and my iOS is up to date. I will also mention volume settings such as ones that won’t let it go above a certain level are turned off. if anybody has a remedy for this I would be thrilled. Thanks  Moderator edit: changed “Bluetooth” to “AirPlay” for clarity

9
Mr. T
2 months ago
N
Nemo9Contributor I
asked in Speakers

era 100 Sonos wall mount

I just ordered a set of era 100’s and I’m wondering if you are able to turn the speaker on Sonos mount to accommodate the angle needed for rear speaker setup, is the speaker round or oblong? The 17 degree swivel isn’t enough as they will be directly behind the sofa that backs up against the wall.  Hope that’s more clear than mud :)

1
Stanley_4
4 months ago
S
SMurphy257Contributor I
asked in Controllers and Music services

Sonos app freezing on alarm settings

In the last two weeks, my app freezes whenever I try to adjust any alarm.I can toggle an alarm off or on, but cannot adjust the alarm, delete and alarm or create a new alarm.Would prefer not to “reboot devices” as we have many installed in hard to reach locations.Happens on multiple iOS devices, so it’s not a phone storage issue.

2
controlav
7 months ago
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PotomacGpaTrending Lyricist I
posted in Controllers and Music services

Music Library Out of Sync

I have ripped a number of CDs onto my computer’s hard drive and then organized them by Artist/Title. I then updated my Music Library. What I’m seeing in the Sonos app is that some albums appear fine, but there’s a significant number of albums with title “Unknown Album.” Some of the unknown albums are duplicates of correctly labeled albums. I thought syncing my hard drive with Sonos would be simple and straightforward, but I’m now looking at two different representations of my music, some unknown, some duplicates without names. BTW, I Removed and Added my Music Library to Sonos, but that did not correct anything.Can someone offer suggestions as to why the disconnect between my Music Library and Sonos’ misrepresentation? Thanks in advance.

19
Stanley_4
1 month ago
M
Moogwai1975Contributor I
asked in Controllers and Music services

new app, can i play music off my phone

Hey guys, as I said in the description.....will this new app enable me to play music off my phone again? Like it used to.  Cheers 

7
Bumper
2 days ago
F
FirstpickrickContributor I
asked in Controllers and Music services

Removing products from app

Hello, I’m attempting to remove Era 100 from my sonos account, however, there doens’t seem to be an option to remove the item(s).  I’ve attempted to “clear” my account but that hasn’t helped either.  Anyone have a solution? 

1
Ken_Griffiths
5 months ago
L
LjPharmContributor I
posted in Home theater

Direct sunlight on Sonos subwoofer

Hi, I am thinking about purchasing a SONOS sub adding to my only Arc, but it needs to be next to a window which exposes it to direct sunlight some times. Will this be an issue for it to function properly in the long-run? Or what can I do about it? Thanks. 

5
K
6 months ago
L
LonglandContributor I
asked in Controllers and Music services

“extensive” App Upgrade

How complicated can you make an App. 🤔Don’t know about anyone else but I can’t modify or add a new alarm. I can get to alarms but unable to edit - does anyone test these before releasing? 😡Previous alarms are still there but cannot change anything. Am I just being daft or is anyone else finding the same? Can anyone help?Thanks

9
W
1 day ago
P
ProfBPRContributor I
asked in Controllers and Music services

Sonos Move appears on one device but not another

Move randomly disappears from app on my iPhone, but is still there on partner’s phone, and sometimes vice versa.  It is not connectivity to the network, but a bug in the app no? No amount of resetting, rebooting, reinstalling has worked so far.  It is getting somewhat frustrating! Any suggestions out there?

5
controlav
3 months ago
E
EllerkmannContributor I
asked in Controllers and Music services

Radiosender DLF Nova als Wecker

Hallo allerseits,ich versuche DLF Nova als Weckermusik einzustellen und finde es sehr unpraktisch, wie man bei Sonos Radio nach den Sendern suchen soll. Es gibt dort scheinbar keine Suchfunktion, sondern man muss sich durch endlose Listen durchquälen (auf denen ich dann am Ende DLF Nova nicht finde….)?Auch über TuneIn habe ich keine Suchfunktion entdeckt, sondern wieder nur endlose Listen. Gibt es da einen Trick? Besten Dank!  Moderator edit:Google Translate-Hello everybody,I'm trying to set DLF Nova as my alarm clock music and find it very inconvenient to know how to search for the stations on Sonos Radio. There doesn't seem to be a search function there, but you have to wade through endless lists (in which I can't find DLF Nova in the end...)?I didn't find a search function on TuneIn either, just endless lists. Is there a trick? Thank you very much!

9
E
26 days ago
T
Trazan_pwContributor I
posted in Speakers

Problem connecting to wifi

Hi got some older play 3, play 5, playbar and sub. They just stopped working and most Times The app wont find system so i reset The app and speakers. Now when i try to connect them again they all say that my wifi password is wrong. Im sure password is right. Sometimes i get one working with cable but then when cable is out again The app says it dont find The system. And if one starts working it looses connection after a few minutes and says wifi password is wrong. Any help will be very appriciated. 

2
T
3 years ago
D
djskyContributor II
posted in Advanced setups

Sonos advanced information

Where can I learn about how Sonos operates?I mean, in a more technical situation…I have carried out a few installations in different commercial environments, but each one seems to present issues, especially on corporate networks.I’m after more information on when Sonos uses its own “Sonos-net” and when it uses the building WiFi. Let’s say I have a wireless Sonos unit, but a cabled Sonos unit that is a long way away, but on the same network…. will it still work? Will it work if it connects wirelessly to the network - via a cabled access point?These are things that I can’t seem to find answers to, so wish to spend some time reading up on more technical details rather than the very basic instruction manuals that are online.

7
ratty
3 years ago
J
jdbryan1Contributor II
asked in Components and Architectural

S2 app stopped working

Out of the blue, the S2 app stopped working on my iPhone. When I access it, their is a beige screen the says “Sonos” for about 10-15 seconds and then it closes. I can’t access any other info or play music. Thanks

1
Ken_Griffiths
2 years ago
M
Mark SampsonContributor I
asked in Advanced setups

Set up of Pro-Ject deck on Sonos

Hi All , I got a project sb deck for Xmas , I want to set it up in the living room. In the room I have a Sonos bar , a sub and two Sonos ones.  I do have the new generation  Sonos 5 in the kitchen but was really hoping to leave it in there. Is it possible to set up the deck in the living room without bringing the 5 in ?? mad you can imagine  I really don’t want to have the deck in the kitchen   

5
AjTrek1
3 years ago
TnL
TnLTrending Lyricist I
asked in Components and Architectural

S1 Controller "Existing system not found" Feb 28,2021 Fails on all platforms: Win 10, Android, IOS

Just now, 4:30PM eastern, 2021-02-28 all of my S1 controllers fail to find my Sonos systems.All a re at S1.  No S2.  I have Connect devices that must stay at S1, so my entire system is at S1.I have tried resetting individual systems - to no effect.Less than a week ago, I was given the option of “staying with” the S1 system.  Up until then, I got regular nag notices that I needed to upgrade to S2.  I do not want to do that.  I’m not sure if this is related, but it is a change within the last week.I have tried the S1 controller on Windows 10, iOS, and Android systems - all fail with the same message “Existing system not found.” Anyone else?Any ideas? 

5
Magpie in Yorkshire
3 years ago
T
Tattooed n proudContributor I
asked in Advanced setups

Can i run a legacy Play 5 from a 2nd gen ZP on S2?

I have a 1st gen play 5 and a spare 2nd gen play 5, my question is, is there a way to connect the first gen play 5 through the zone player and connect it to S2? Like a powered monitor?

3
Smilja
3 years ago
M
MichaelCibula
asked in Components and Architectural

Audio dropouts with all Gen 2/3 vs mix including Gen 1.

I’ve often had issues with audio dropouts where some speakers keep playing and others go silent for awhile. I know there are a lot of possible solves, but one question I’ve been wondering is if my older Play 1s might be the issue. I have a mix of speakers including Play 1, One, Arc, Move, Sub (Gen 2), and a Boost. I’ve wondered if upgrading the Play 1s to either a One (or SL) might improve reliability. Curious if others have noticed any material differences. Thx!8.5.1

3
Simon B
3 years ago
W
WouterFContributor I
posted in Controllers and Music services

Sonos Radio can't play Radio station

Once again this morning, Sonos Radio can’t play any radio station in my favourites.My app is up to date. I already unplugged my Sonos devices and plugged them back in, but none of that works.Interestingly, the very same radio station does work on TuneIn, so it’s clearly a Sonos Radio problem.This happens regularly in the past few weeks, and the problem disappears after a few hours mysteriously… But then the next morning it’s back again.Why can’t this service “just work”??

3
W
3 years ago
K
KoningYvesContributor I
asked in Home theater

eARC interrupts every couple of seconds

Hi,We’ve setup a Samsung Frame 2020 TV and connected eARC with the Sonos ARC. Worked fine till the latest Sonos Update. When starting up TV, the ARC outputs sound, then 2 seconds nothing, then 1 sec sound, then nothing ,… etc. This is quite annoying for a 3K setup… it has nothing to do with cables, only solution which works so far is turning off electricity for 10 seconds… i can still return the ARC to the store but rather have a solution or fix instead.

2
K
3 years ago
B
bonedaddy821Contributor II
asked in Home theater

Beam powers off completely with TV

Of course I’ve had multiple issues after updating my speakers. Typical but after finally getting everything setup again. Now my beam and sub are undiscoverable and completely power off once I turn on my TV. Pretty annoying having to keep my TV on to listen to music. I also have One SL setup as a stereo pairing but they are on a separate power source. My TVSony Beam and Sub are all on the same power strip. Any advice my one SLs are setup as a separate room. After newest update I had to re add everything and hard reset all speakers but the beam!

7
Rowena B.
3 years ago
B
budgie 1964Contributor III
posted in Components and Architectural

Sonos connect not working with eARC

Hello I am still looking for the best way to get the sound from my television, Sky dvd player to come through my  Cambridge audio CXA81 amplifier which is in a different room I have  a Sonos connect amp which I used with my previous tv it was plugged  in via red/white connectors and accessed  through the line in function in Sonos although there was a slight delay this was easy to do & worked well.I now have a Sony Tv model KD-48A9 With hdmi E-arc I was advised  to connect  the Sonos  to this through a Tenkak HD10  switch also through its arc setting  but it does not work and just a humming noise comes out, can somebody clarify if this is the best way to acheive this and  how it would all need to be connected as  I am  not certain, the tv and amp both also supports chrome cast which I understand may also work   Any help would be greatly appreciated   Barry

3
buzz
2 years ago
J
Janty72Contributor I
posted in Home theater

Sonos Arc doesnt ahow in App

I set up my nee Arc and had it up and running including setting up Spotify with it. Now when I open the IOS App it keeps asking me to set up your product again. My speaker is working with my TV but not showing in the IOS App. My iPhone is running IOS 14.4Ive a Linksys Velop system in my house connected through a Virgin routerPlease help!

2
J
3 years ago
S
Shuttleman58Contributor I
posted in Components and Architectural

Missing playlists after move to S2

I recently moved from S1 to S2. None of my playlists from S1 appear in S2. Is there anyway to get them back?Thanks for any help.-Rob 

3
controlav
3 years ago
B
BhavikContributor I
asked in Home theater

Sonos Beam crackle.

I’m getting random cracklings noises from my sonos beam it’s connected to the tv via hdmi arc and I’ve submitted the diagnostics (935533658) does anyone know how I can fix this?when I pause my sky for a few seconds and press play again it seems to sort itself out

1
Simon B
3 years ago
P
PhillyAlContributor I
asked in Home theater

New Sonos Beam & (2) Ones customer

I ordered a Beam and 2 Ones for a home theater setup mainly for music streaming, along with watching some movies in surround.  The Beam got lost in the mail so I received the 2 One’s first.  Easy to setup.  I set them up as stereo speakers and they sounded great.  Finally, a few days later, my Beam arrived.  I found to add the speaker, I had to break the stereo setup (in Sonos app) and then I could add them to the Beam as surround speakers.Here’s the issue.  I don’t think it sounds as good.  With just the two One’s the sound seemed to be coming from everywhere and was crystal clear.  Now they are configured as rears, seems that most of the sound comes from the Beam and the One’s are really low.  The sound seems to mainly be coming from the Beam and not traveling the room anymore.  Am I doing something wrong?  Do the One’s just have better fidelity?  Thanks for your help.

2
P
3 years ago
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