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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20819 Topics

P
PhiledneyContributor I
posted in Speakers

group audio

What group audio setting is best

1
N
4 months ago
S
Smckeown1Contributor I
asked in Controllers and Music services

sonos app connects to wrong browser

Hi, the app is asking me to reauthorise my BBC sounds account. But it is auto selecting a random app to try to open what I presume is meant to be BBC sounds, and so it doesn't work. It doesn't allow me to select any other app e.g. chrome. Does anyone know how to override this auto selection?Thanks!

1
AjTrek1
6 months ago
A
a.doyle82Contributor I
asked in Components and Architectural

Sonos Port on Emotiva RMC-1 - Does line level passthrough work?

Hi, I have an Emotiva RMC-1 Processor. I am wondering if the line level passthrough on the Sonos Port works with the RMC-1 processor?

1
ratty
5 months ago
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grcu47Contributor I
asked in Speakers

Sound system starts back up every morning at 0800

Hello! Our apartment complex has a sound system that we want to turn off completely. We keep setting the volume to zero or setting the music to off in the app but every morning at 0800 the system turns itself back on. Is there a way to turn it off completely?I’m not sure about the model aside from there’s two little Sonos boxes in a service rack with an app we control it with.

1
jgatie
8 months ago
E
egiustiContributor I
asked in Home theater

Sonos ARC - OKYO TX-NR6100 Receiver

Hello,How i do connect SONOS ARC900 to ONKYO receiver TX-NR6100?

1
106rallye
4 months ago
T
Terrilmt
asked in Home theater

Must it Mute cycle twice before Ray mutes TV

Toshiba TV has ½ and Mute cycle. When I hit ½ mute it works, then hit it again and the TV shows Mute 0, but the volume goes back to normal. But I do this cycle for the second time it works as it should and the TV is muted. I have a Ray and Sub.

2
T
6 months ago
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GreenbeerContributor I
asked in Speakers

Inline Era 100s with a passive subwoofer

I am a complete Sonos novice, so I don’t even know if this question makes sense.  My current old school setup is a Yamaha stereo receiver connected to a Bose accoustimas subwoofer, with two Bose 301 connected to the subwoofer.  The 301s need to be retired.  Can I connect 100s to my receiver using the inline adaptor connected to the cd out on my Yamaha receiver, but still keep the Bose subwoofer connected to the receiver to get more bass or would the 100s and the Bose subwoofer be out of synch? Just trying to avoid getting the Sonos mini subwoofer right away.  My primary use will be to listen to vinyl through my Fluance turntable that is connected to my Yamaha receiver.  I’ll grow my Sonos system over time.

1
G
3 months ago
E
EradicuaContributor I
posted in Controllers and Music services

Managing Services Library - Spotify/Deezer functional; Amazon no longer works; Apple never worked

Hopefully I’ve given all the details in the subject title, but just to expand/reiterate:I can add Tracks, Artists, Albums to Library of an individual music service via the Sonos app. Full functionality such as ‘Thumbs Up’ or ‘Dislike/Dont Recommend”. It’s not *perfect* either, as there will usually be an ‘Add to Favorite Tracks’ and ‘Remove from Favorite Tracks’ on the same track, but that’s more than acceptable, just thought I’d mention it in case it suggests wider problems (or not). I can directly add the track into a Deezer/Spotify playlist OR a Sonos playlist/Sonos library.With Amazon Music, the functionality used to be so much better  when I was first experimenting with it, in terms of being able to thumb up / thumb down a recommended track whilst it was playing - wish I had a screenshot to indicate this feature, but alas, I don’t - however I got fed up of the total restriction on searches (I just had to start a random shuffle and even skipping tracks was rate limited) so even tho

1
ratty
7 months ago
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TxGenContributor I
posted in Speakers

Malfunction

I have a complete Sonos system  throughout the whole house. Recently some speakers are no longer having music output just makes a tiny screeching type noise when its on and I have to switch off the Amplifier to make the noise go away.Is there a technician or shop that can troubleshoot and fix as necessary?

1
buzz
8 months ago
H
Handel12Contributor I
posted in Home theater

Audio dropout on Sonos ceiling speakers when playing Dolby Atmos from a Samsung TV

I have a Sonos Beam Gen 2, Sonos Sub Gen 3 and 2 Sonos ceiling speakers connected to a Sonos Amp. When I play Dolby Atmos audio sourced from any app on a Samsung TV., I get constant audio dropouts on ceiling speakers. It’s so annoying that I typically end up disconnecting ceiling speakers and everything else is fine. Also whole system works perfectly when I play Atmos music directly from the Sonos app. Anyone got any thoughts on what issue might be and how to resolve. 

2
Schlumpf
3 months ago
D
DJM2Contributor I
posted in Portable speakers

portable speakers

Can I use two Roams from my phone for a stereo experience?

3
Airgetlam
11 months ago
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Barry LeightonContributor I
posted in Home theater

Firestick 4k no dolby plus: beam gen 1 and Symfonisk lamp surrounds.

I’ve a Panasonic tv - using the TVs native apps I ca get 5.1 with my setup. However when using the diagnostics on the firestick I can’t seem to get 5.1. Any ideas how to resolve this?

1
Stanley_4
4 months ago
K
khabibnamonaiContributor I
posted in Speakers

Sonos Speakers

I'm considering expanding my Sonos system with additional speakers. Can anyone share their experiences and recommendations for creating a multi-room audio setup with Sonos? What are some tips for optimizing audio quality and synchronizing playback across different rooms?

2
K
5 months ago
D
DangerousContributor I
asked in Speakers

Sonos One SL speaker going berzerk

my Sonos speaker is raising the volume to the max on its own without me, prompting it. It starts making this……Dot, dot,dot etc sound and then the volume goes to the top!! Very annoying. Anyone know what’s going on with the speaker?

2
Airgetlam
6 months ago
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teddyaContributor I
posted in Speakers

I bought Starlink then an after market router for my Sonos--Only the Play 5 suddenly connected

Hi all!I bought a TP Link (AX21) Wireless Router. Initially, I could not find ANY of my speakers and every time it said it could not connect to the SONOS network when I tried to transfer over. Frustrated, I let it be overnight. This morning, I went to play music and saw that my PLAY 5 (brand new) had suddenly connected. I have no idea when that happened because last I saw, NOTHING had connected prior to me leaving it alone. I have factory reset my speakers, as this website told me to do, however I still cannot connect to my other, slight older, Play 5’s nor any of my Play 1’s or Move.When it comes to settings inside the route, I know how to get into the router to make changes, however, I really don’t know what any of it means. I’m hoping you smarties either know what I need to do with settings OR you’ve been through this issue and can walk me through fixing it. Thanks, Teddy

1
T
4 months ago
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bk2001Contributor I
asked in Controllers and Music services

update a wrong answer in post

Hi there,Can someone from Sonos please update the answer provided in the following post? It’s outdated and a subpar solution, you will save many mac users from a very bad experience. The correct fix is listed on the second page, but it won’t make it to the correct answer due to the nature of the upvote system this forum applies... 

1
Corry P
6 months ago
P
Peter07Contributor I
posted in Components and Architectural

Sonos and BT Whole Home Wifi Premiuim with Sonos Play 1

Hello, searched the previous listings. Hopefully not repeating. I have BT whole home wifi premius disks, wifi extenders. Would really like to be able to us my Sonos Play 1 (I know a bit old but still work). out of wifi range of the main router.I can connect my sonos to the main router. But it really does not seem to like / pick up the BT WHW network. Anyone got any suggestions ? Or simply just not supported.Thx All 

1
SarahN
9 months ago
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TsmarContributor I
posted in Home theater

sound

Sound is coming loud from tv and quiet from sonos 

1
Airgetlam
6 months ago
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NylfeContributor I
asked in Speakers

system

When I use sonos, my system is hopping in and out of connection everytime we listen to music.I have the sonos bridge, and not sonos 2 app, because many of my speakers are sonos os:01

1
Airgetlam
10 months ago
M
MichaelWeisAvid Contributor I
posted in Speakers

One SL dropped from network

Struggling with a One SL (also have a Gen1 Play5 and a Play1)Got it working with S2 controller.  Playing from Spotify app on w11 laptopOpened an email and WHAM, the SL was dropped from the network.  Had to reconnect it which involved manually entering the network details (listed networks included all my neighbors, but not mine)Totally weird.

2
M
10 months ago
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GivingYouFLACSonos Employee
posted in Home theater

Feature Request: different surround levels for spatial audio vs stereo

Feature Request: different surround levels for spatial audio vs stereo When listening to atmos content via Apple Music, I feel the need to turn up the surround music slider. It is then too loud on the surrounds when a traditional stereo track comes on. I have the surrounds set to full.  I’d like there to be separate volume sliders for Spatial Audio surrounds and stereo audio surrounds, just like tv vs music, but a subcategory within music.

1
Sotiris C.
5 months ago
T
TT88Contributor I
asked in Speakers

can I add a Era 100 to a Port Streamer on top of my analogue speakers?

Hi,I want to buy a Sonos Port Streamer to plug my own analogue speakers and my turntable. But can I add my Era 100 box too (on top of the analogue speaker) to add an extra (3rd) speaker, or is that not possible?

2
106rallye
2 months ago
S
Steve StaceyAvid Contributor II
posted in Home theater

Sound loss

Hi Had the Arc for a few months now. (Linked to 2019 Sony Bravia) Until recently we were able to get clear sound with tv volume on about 15, but now we have to increase to about 40.  Have the bass on 6 and treble on 4. (Someone on here suggested these settings) Have also done the Trueplay tuning a few times.  Any advice would be greatly appreciated. Thanks

2
S
8 months ago
J
JhannContributor I
asked in Controllers and Music services

Sonos Connect Amp (SW current)

When I kill the Sonos App, the AMP will not stop playing music. I DO NOT HAVE THE QUEUE ON. I literally have to kill power to it as it is now my whole home audio source (line out, don’t judge… this is how it has evolved). 

2
Stanley_4
6 months ago
F
Fabio CamaraContributor I
posted in Home theater

Outdoor theater streaming from two different Sonos Amps in different locations

I am setting up an outdoor theater with the intention of creating a 4.1 surround sound experience. Both front and back channels will be powed by two separate Sonos Amps connected through ethernet but in two separate locations from each other. One will be in my house and the other to our Gym that is 50 feet away from the main house. Both Amps will be powering separate pairs of JBL Control 25 speakers. My subwoofer is a JBL SB 210 powered by a Crown XTi 4000 amp. My subwoofer will be located under my deck and will need to connect to my rear channel Sonos AMP VS my front channel amp. My question is. Will I be able to get the same full cinematic bass signal from my rear channel amp as I would if it was connected to the front channel AMP. Or… will I only be getting the bass signal from what ever was mixed for the rear surround. I would like the full bass experience without needing to trench 50 feet of speaker wire just to connect my sub to my front channel amp.

4
buzz
3 months ago
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