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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18993 Topics

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billiejoe87Chromatic Producer I
asked in Home theater

LG OLED Lip Sync In 2024

Hey all,I had a bad experience back in the days of the LG C7 with lip sync issues with the Sonos Playbar & Arc. I’m looking to buy an LG G4 & was wondering with eARC these days if people with LG TV’s are still having lip sync issues or other problems with LG TV’s?Would really appreciate some help from those particularly with newer LG’s like the C3, G3, C4 & G4 etc.

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just now
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joshyeaContributor I
asked in Advanced setups

Turntable Sound Quality

I just added a turntable to my Sonos setup via Sonos Port. Great news- everything added very easily and I was hopeful there wouldn’t be any sync/delay issues, which there aren’t.  However the sound is drastically lower quality than listening to the same songs via Spotify, and especially Tidal and Amazon Music.  Obviously the sound quality will be less using vinyl. But the difference is so drastic that it looks like my new record player will be for aesthetics only =PTo the vinyl pros out there- what’s your experience? I’m getting very little bass from my record player. Sound is not nearly as full. And the Sonos app doesn’t allow me to change the EQ by input, only per speaker. And I have my speakers tuned just as I like them for streaming, and I don’t want to have to adjust every time I switch to vinyl & back.  thoughts???

3
K
11 minutes ago
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TrevbrownContributor I
asked in Home theater

AMP and Beam 2 connection

C cst6321 We have a Sonos Amp in our home, with pairs of indoor and outdoor speakers (not Sonos Brand), hard wired to the Sonos Amp, and we have no major issues playing music through these speakers, via streaming services and the Sonos App on our phones.For the context of this post, leave the outdoor speakers out of the conversation. This pertains to the in-ceiling speakers we have in our family room and wanting to set them up as surround speakers for our TV.We also have a Sonos Beam Gen 2 connected to our living room TV. We want to connect the Beam2 to the Amp which has the hard wired speakers, to get surround sound. We can connect both separately and even play music from our phones through both the ceiling speakers and Beam at the same time. But TV sound only comes through the beam2, not at all through the ceiling speakers. How do we connect the Beam2 to the Amp for surround sound?

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2 hours ago
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tolberttContributor II
asked in Speakers

Internal Cable for Sub

I had a rat take up residence in my Sub and chew the 6 wire ribbon cable from the power supply to the main board.    Does anyone know how I can this part?  I have reached out to Sonos to no avail.  I also talked to some audio folks and nothing either.  Bricked my $700 sub for a $1.50 cable. 

5
AjTrek1
2 hours ago
AjTrek1
AjTrek1
posted in Portable speakers

Move 2: Battery Test

HelloI was tempted to add this review/information/update to one of my previous topics on the Move 2. However, I feel that a report on battery life deserves its own piece for several reasons.The given or easily verified factors of the Move 2:Better sound with dual tweeters_No argument here Pass-through charging (tested and proven) Stereo Pairing in Bluetooth mode_Must be on home Wifi (tested and proven) Bluetooth gateway to other Sonos speakers (tested and proven) New optional color_Olive (my choice 😊)Battery life on the other hand is not so easily verified unless one is willing to test it. Sonos boosts a 24 hour battery use between charges starting at 100% for the Move 2 versus 11 hours for the original Move. Companies are notorious for exaggerating battery use between charges. Most often (or should I say always) they never divulge their testing parameters. Therefore, I decided to run my own controlled battery duration test.I’ll give you the test results up-front (borrowing a page fro

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Airgetlam
4 hours ago
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VNLTrending Lyricist I
asked in Speakers

Era 300 Stereo pair fail after one speaker was disconnected

Greetings everyone! One of my Era 300 speakers, which was setup on a stereo pair, had to be disconnected to move the connecting cable around a new furniture unit. It then would not join the stereo pair back up again when plugged back in, with the app showing (L+?), as the R speaker was missing.It also would not even show up on the app, no matter what I did (try to search for it in the app, tried adding again as new, etc). Resetted the speaker and re-added it, but then told me they had different software versions between the app and speaker, and would not add it as stereo pair and greyed out the options to add stereo pair.I then resetted both speakers and they started adding as stereo pair, only to then fail again, telling me there was a problem and to check the network connection (no other info). I then resetted them again and managed to add them as stereo pair, but when doing the true play tuning, it would fail halfway through, telling me it was unable to custom tune the Era 300, and

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V
4 hours ago
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charlesbell74Avid Contributor I
asked in Home theater

Sonos Truplay Issue with Arc

Hi everyone.  I am stumped! We have successfully used TruePlay multiple times for all of the rooms in our house and recently I wanted to redo it for our home theatre (Arc, Era 300s and 2 subs).  When I tried on my iPhone 13 miini I received an error message that there was too much noise in the room.  I tried running it again with everything off and got the same message.  I then tried on an iPhone 14 and received the same message.  Both phones had their cases off, do not have lint in them, and tests were performed in a nearly silent room.  I also turned off Bluetooth. I am not sure what else to try.  Any suggestions? As I mentioned above, the phones are able to use TruePlay in every other room and also successfully performed TruePlay in our theatre in the past.

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C
4 hours ago
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JlozanoContributor I
asked in Speakers

speakers connectivity

I hava a sonos era 300 in the center of a room, if I connect 2 era 100 speakers on the opposite corners of the room, can this 2 era 100 speakers be connected to the era 300 as central, and the 2 era 100 act as stereo speakers, but the era 300 as stereo or dolby also?

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Stanley_4
5 hours ago
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Russell999Contributor I
asked in Speakers

Era 300 Sonos 2 android app wont connect

The Sonos 2 app doesn't work - it won't connect to my speaker. My android Bluetooth is working and finds the speaker. It trys to connect by it fails with a message that says I have to use the Sonos 2 app. The Sonos 2 app can't find my product.Please helpThis is so frustratingThanksRuss

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Airgetlam
5 hours ago
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paulaurynContributor II
asked in Speakers

Era 100 range

Our new home is open where the family room flows directly into the kitchen. I want to add Era 100 speakers to the top of my kitchen cabinets as a “rear” channel of sorts understanding it won’t be truly surround. Anyways the distance is about 40 feet from the soundbar.  Do the Era 100s have this type of range to play the signal?  As a side note, I was looking at Bose and the range is 30’. Thanks for any help.   

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Stanley_4
5 hours ago
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charliekochContributor I
posted in Ask a question

Room's (speaker choice) disappear on app

Have a beam (gen 2) and a era 100.When I pull up the app to play music in my living or dining rooms, the room itself will disappear from my choices on the app, but can play the last playlist that was playing. You can change the song, volume etc but only on that playlist. After some time the room will reappear and works fine. Every time I have opened the app to change the playlist it does this. Update is not the issue as software is up to date every time. Any advise? Thank you

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Stanley_4
5 hours ago
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BuggameContributor I
asked in Components and Architectural

Connect Amp - line out mod (can/has it been done)

I have a few Connect Amps. I would like the flexibility to use them simply as Connect modules. Has any done a mod to take line out connects from the unit? TIA

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Stanley_4
5 hours ago
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jg2073Contributor I
asked in Ask a question

All Speakers Disappeared from Spotify

All my speakers have disappeared from Spotify and I have been unable to get them back. I tried reauthorizing Spotify in the Sonos app, I rebooted the router and I rebooted one speaker to see if that would resolve the issue.  I also checked to make sure there were no pending updates. Nothing has worked. This is happening on both the mobile and desktop apps. Everything works fine on the Sonos mobile and desktop apps. All speakers show as connected to the system on the Sonos app. Any ideas how to resolve this? It just started happening a couple of days ago.

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Airgetlam
5 hours ago
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gadgetmindContributor I
asked in Advanced setups

Connect:Amp repair

I’m trying to fix a “no power” Connect:Amp Gen 2 and made great progress - before it all went wrong.Fix: Fuse was blown and two MOVs on the VPRI/VMID rails were low resistance. I replaced these, reassembled enough to test it, and it booted! The app found it, added it to a room, and then said it needed an update. This went ahead but the unit didn’t come back afterwards.Current: It powers up (3.3V and 5V rails fine), turns on the white LED for 4 seconds, this then goes off for 18 seconds, and then it repeats. While the LED is off, the Ethernet lights are flashing as expected, so I guess MAC and PHY have been initialised. It will not go into factory reset mode by holding play/pause when powering up.Theories: 1) it was bricked during the update and I’m screwed, 2) there is a fault elsewhere that the previous firmware didn’t detect but this firmware does. I see chat elsewhere about 36V to the riser board, but my reading of the PCB is that the riser just enables the MOSFETS to supply DC to t

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buzz
7 hours ago
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charliekochContributor I
asked in Ask a question

Volume low on sonos beam from sony tv

I have my Sonos beam (gen 2) connected to my sony smart tv and it is very quiet. Need to put it to volume 50+ from the sonos to have what would be level 15-20 on the sony tv. Any help would be greatly appreciated. I’m assuming it is a setting on the tv that I need to change. Let me know, thank you

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C
7 hours ago
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Josc21Contributor I
asked in Controllers and Music services

Truplay n'apparaît pas sur mon android

J'ai changé mes surround sur mon cinéma maison. Changé mes one sl qui était défectueux pour des era 300.Je vais pour calibrer avec trueplay mais l'option n'apparaît plus dans l'application.J'ai tout remis a zéro,appli et mes 2 era300 mon arc et mes 2 subs.Trueplay n'apparaît plus.Oui j'ai un pixel 8 pro mais trueplay apparaissait avant que je ne change mes speakers.Est-ce que ca apparaît seulement sur un iphone pour les calibrer?Ca dit pourtant que je peut faire une calibration rapide??? Moderator Note: Added Translation by Google Translate- I changed my surrounds on my home theater. Changed my one sl which was defective for era 300.I go to calibrate with trueplay but the option no longer appears in the application.I reset everything, app and my 2 era300s, my bow and my 2 subs.Trueplay no longer appears.Yes I have a pixel 8 pro but trueplay appeared before I changed my speakers.Does it only appear on an iPhone to calibrate them?Does it say that I can do a quick calibration???

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106rallye
7 hours ago
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tedvariasContributor I
asked in Speakers

Era 100 USB-C input

I’ve been looking for a high quality soundbar for my desk - Sonos, unfortunately, doesn’t make one.  Would it be possible to consider adding native USB-C input and volume control to the Era 100?  It would make a fantastic desktop computer speaker.  There are so many bad speakers in the PC world - it would be great to ingest PC audio into the Sonos ecosystem this way.

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jgatie
11 hours ago
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Chadg6Contributor I
asked in Portable speakers

Need help troubleshooting Sonos Move downgrade to S1

I have tried to downgrade my Sonos Move to s1 multiple times.  I follow the instructions on S2 to downgrade a product. The S2 app initially finds the Sonos moves and connects to it and then asks for permission to connect to Sonos moves temporary Wi-Fi network. I provide permission and then I get a notification that the app is unable to find Sonos move and suggest that I connected directly to my router via internet cable and try again (and the Sonos move does not have an Ethernet port). Very frustrating. 

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D
12 hours ago
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Twistedvip50Contributor I
asked in Speakers

sonos devices dropping connection

After recent update majority of my Sonos devices have been constantly dropping off the internet every day or two.It's usually been 3 out of my 7 devices, however it's starting to get worse with the 4th now dropping off. I've gotten so frustrated I thought it may have been my router so I purchased a new $400 router setup. And still they are dropping.It's usually my Play:1, Play:3 and Play One. Looking for answers as I am now holding off on my planned Sonos purchases because of this issue.I've created a diagnostic: 1329675780

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D
12 hours ago
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pspdxContributor I
asked in Ask a question

Sonos voice pouts?

Does sonos voice pout?  I feel like it is a petulant brat.  As long as it is able to comply with my command, it remains eager to serve.  As soon as it cannot, it just ignores me.  These are not complex demands.  They are things like “Hey sonos, play Jazz.” I know it is still listening because I can see the little green light winking on the speaker (Beam).  After it pouts for awhile, sometimes overnight, it will cheerfully begin responding to my requests again.  Restarting the app and even deleting and reloading voice does not solve the problem.

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melvimbe
13 hours ago
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Pz8675309Trending Lyricist I
asked in Speakers

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

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P
13 hours ago
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kjiratsiekoedelContributor I
asked in Controllers and Music services

Sonos speakers not showing in Spotify app

Since I have a new router I can't find the sonos speakers from the spotify app. I can play music from the sonos app via my spotify account. So spotify connect doesn't work properly.Also not finding the google nest's. I can play music from the google nest's by voice command.  As soon as the music plays I can see that nest in spotify connect, Before I had an experiabox v10, now a zyxel EX5601-T1. I don't use the wifi from the router (I tried though, didn;t make any difference). The router is connected to a switch en multiple Aruba AP205 accesspoints.The sonos system consists of 4 ikea symfonisk speakers in 1 room. 1 speaker is wired to the LAN Any idea how to solve?

2
K
16 hours ago
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wallywrldContributor I
asked in Ask a question

Sonos app crashing on iPhone Six

I use an older iPhone to control my system when I am using my newer phone for other activities. It has no sim card, just connected to network.  Only music and book programs on i-6.  I downloaded the Sonos app. Because phone is older, it won’t update to newer software but just reverts back to older version. That has not been a problem for a couple of years.  Everything worked as expected. I replaced a Sonos Roam today and now when I start the app it starts then crashes. It shows as active when i go to close apps but when I close and reopen it keeps doing same thing.  I have unloaded and reloaded software multiple times. I have rebooted the phone multiple times. I’ve even reset the iPhone. the App works fine on my iPhone 13.  Any thoughts

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16 hours ago
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Daddy RabbitContributor II
asked in Speakers

mini sub

Just added mini sub to my era300. Everything was fine then today I played with adding voice commands. When asking hey sonos to play a specific song it did but mini sub never came on. White status light illuminated but no output

2
D
16 hours ago
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Jacob LadefogedContributor I
asked in Ask a question

Old app fails every time I use New app

Hi allI have some components only compatible with the old app and some only compatible with the New app. Everytime I have used the New app, the old app stops working and will only allow me to open the New app.Anyone Else with this issue and what is the potential Fix?  Components on old app, connect amp gen 1 and connectComponents on New app, sub mini and beam gen 2

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Sotiris C.
17 hours ago
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