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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20280 Topics

J
jwctTrending Lyricist I
posted in Home theater

two wired Sonos products and WiFi

Hi all,Just wanted to share recent observation. For about a year Ive had a playbar, sub and several ones around my home property for a while. The playbar was ethernet hard wired into wifi router, all other sonos kit with wifi enabled. The tri-band (2.4/5x2) wifi router is ASUS (configured as a simple Access Point) ethernet connected into a business grade VDSL2 broadband modem, which also is where DHCP is enabled. Everything worked fine.An arc was added a couple of days ago. From that point, started to get real issues with internet / home network e.g. very slow, random internet connectivity, wifi drop outs, even every few seconds, from all devices, both wired and wireless. First reaction was either modem or router issues, spent several days trying all the usual checks, changes, even rebuilt the entire network from factory resets. No change at all. The router syslog reported a very large number of what looked like conflict issues. By chance I disconnected the playbar from hard wired ethe

7
Smilja
3 years ago
N
n1987Contributor I
asked in Components and Architectural

Sonos speaker not showing

This is starting to get a bit tedious, especially for a 400,- costing device I just expect it to work. I have the Sonos Move now for almost two weeks. I have connected Youtube Music as a service but I can only choose what to play in the Sonos App, in the Youtube music app the speaker simply does not show.Now for Spotify it works, in the beginning in the browser ánd the app. Now, only on the app and maybe that is a Spotify thing, I am not sure but this is getting tedious. Yes, all devices are connected to the same WiFi network, the services are authorized and work from the Sonos app. Also, the Sonos app is able to connect to the speaker so no connection issues there. Anything I can do? I bought it so that I can play from different apps and devices (computers) across my home.

1
Rowena B.
3 years ago
X
x3styleContributor I
asked in Advanced setups

Sonos Sound Bar + 2x Sonos Play 1's - Surround Sound vs Stereo - What gives?

Hello everyone,I’ve recently bough two Sonos Play 1’s to set up the renowned Surround for Sonos for my Game room TV.Suffice to say the setup was a breeze trough the Sonos App and the DTS 5.1 and Dolby Surround content are absolutely amaizing, even though i have no Apple device what so ever and can’t benefit from Trueplay tunning.Sadly i can not enjoy the Surround anymore….However half my usage is Surround content the other half is music streamed from my PC, TV, or otherwise my DJ mixing equipment, and this involves Stereo sound. Just as the surround sounds absolutely magnificent on the Surround group, stereo sound is absolute garbage. And i am completley baffled because i can play Spotify in it directly and it sounds amaizing again, but anything i output into the group sounds total garbage.The only work around i have found so far si to break out the surround group and make a second stereo pair as a group and have them play in tandem, it now sounds exactly like when i play it via Spotif

4
X
3 years ago
S
StevieG345Contributor I
asked in Speakers

Play:3 wont group or play music

I have a sonos playbar and 2 x sonos 1’s in my living room, a play 5 in my kitchen and a play 3 in my bedroom. For some reason (I’m guessing software) my play 3 has just stopped working with my other sonos products. It shows within the app but I can’t group it with my other sonos products. If I’ve turned power off and on again to it, it plays 1-2 seconds of music then nothing after. I’ve tried radio via the tune in app and music from Spotify. It’s the same either way.

3
Paul A
3 years ago
D
Dale1980Contributor I
asked in Speakers

Speakers won’t configure

Setup is 2x play:5 Gen2’s and a Sub Gen2. System is named “living room” and used to stream music from Spotify.  Since updating to the new S2 app, when I went directly into Spotify app as normal the living room was missing from devices to play through. So I went into the sonos app to find the right speaker was showing “not configured”.  I tried following the app in find missing devices but it wouldn’t sort the issue. Tried rebooting the full system, also the WiFi rooter but still not working.  I have now done a full factory reset on both play:5’s and the sub. When I set the first speaker up there is no problem, when I go to set the second speaker up I had a problem trying to get it to stereo pair, it eventually did but then immediately says it’s not configured. The sub says not configured but I’m presuming that’s because I don’t have a stereo pair? I’m loosing the will, any help would be appreciated.    Regards Dale

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Paul A
3 years ago
A
AllanH2814Contributor I
asked in Components and Architectural

Sonos One with Alexa Plus Echo Dot

I have a Sonos One with Alexa along with an Echo Dot but the two wont operate together. To give an example if I ask Sonos One to play music in the kitchen it will do it but if I ask the Echo Dot to play music in kitchen it tries to do it but tells me the speaker is Offline - and it’s the same will all of the other speakers. So Sonos One and Alexa do not act as one.As far as I can tell they are linked in Alexa. I’d be grateful for any help in sorting this. Thanks Allan

3
Annazel S
3 years ago
C
cirrusContributor I
asked in Home theater

sonos beam set up without app.

Have just puchased a sonos beam purely for TV improved audio. How do I connect through a hdml port on my tv without the app. The app will not download through my i-phone. 

1
Paul A
3 years ago
T
Tarik_1982Contributor I
asked in Components and Architectural

Sonos Move keep Offline.

I have an extensive Sonos system at home, including 1 Sonos Move. The system works fine, I’m using Smartthings Mesh network and also wired sonos products.Since couple of weeks, Sonos Move is showing offline, and I’ve tried all the troubleshooting solutions provided in the support sections, including: Reset, all system reboot, router and mesh reboot, tried even the whole house electricity shutdown… Still the Sonos Move won’t work.Meanwhile 3x Arc+Sub+Surrounds, 1 amp, 2x Sonos Five are all working fine.I’ve noticed that the Sonos Move won’t switch even to bluetooth after reset.I’m getting really pissed and angry by this issue.Any serious and working solution to solve this issue? Regards

1
Paul A
3 years ago
Z
ZAAContributor I
asked in Components and Architectural

Sonos Arc/LG CX — audio drop.

Hi All,   I have a Sonos Arc and an LG CX. Periodically, the audio (connected via eARC) drops out when we watch Netflix, Prime, Disney+, etc. The connection eventually comes back after a while (or after we move backward in the video we’re watching for long enough). When the disconnects happen, the Sonos app indicates the bar has no audio signal. Oddly, when the audio disconnects, it generally comes back if I let Netflix auto play one of its preview/trailers (this is regardless of whether the audio cut out when we were watching something on Netflix or not). Any thoughts appreciated. Am I right to think the issue is likely with the TV (accessing everything through the TV’s apps; no Fire stick or Apple TV, etc.)? And could this be due to an internet connection issue (though I see speedtest results of 150-250 Mbps, so I’m assuming not)?   Thanks!

3
H
3 years ago
K
kish8675309Contributor I
asked in Components and Architectural

Connect:Amp - Mesh Wifi - Sonos App connects to wrong node and will not see Connect:Amp

I have several Connect:Amp(s) wired via Ethernet directly into my Calix Fiber mesh router. This mesh router also is broadcasting a wifi 6 signal as 1 of 2 mesh access points. The other 1 AP is upstairs. They are both using the same SSID.From the router, all of my Connect:Amp(s) are on the network with a white LED light showing. If I can get my cellphone using the Sonus S1 app to connect to the main router wifi signal, it can see the Connect:Amp(s). When I walk upstairs and the Sonus S1 app seamlessly connects to the other mesh node and voila, the Sonus S1 app no longer sees my Sonus system and i have to follow the threads to reconnect after a router change.Besides downgrading to a non-mesh WiFi; using separate access points with separate SSIDs, what can I do?TIA

4
Annazel S
3 years ago
M
Mike BatistContributor I
asked in Home theater

DVD naar Beam

Ik heb sinds kort de beam aangeschaftHoe kan ik het geluid van mijn dvd speler ook via de beam krijgen??

4
M
3 years ago
C
CascadeChrisContributor I
asked in Components and Architectural

Will not hold volume

Have a Sonos Beam paired to 2 Play 1 speakers and the sound will not hold beyond 15%. Last about 5 seconds before going back down.

1
Airgetlam
3 years ago
A
Allan BContributor II
asked in Controllers and Music services

Apple Music "activity playlists".

Apple music “activity playlists” (listed by genre on Apple Music - not in my library) are now showing only 3 to 5 playlists per genre in both Sonos PC desktop controller and Sonos Android app on my system. Up until recently there used to a whole long list of available playlists in every genre when I browsed Apple Music from Sonos. Has anyone else noticed this?  Any ideas what the problem could be?  Thanks in advance!

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G
3 years ago
M
Mike_149Contributor II
asked in Components and Architectural

unable to browse music

From sonos controller on my laptop I try to access Music Library through Folders, music/iTunes library. I get to a list of artists and select an album but then Unable to browse music. I don't have this problem when accessing music via my android phone. I set my laptop to update music library but even after many hours nothing updates.

8
Krishma M
3 years ago
A
AndrewUK10Contributor I
asked in Home theater

Samsung Q7 TV and Arc not working properly

I have a Samsung QE65Q7FNA TV and a Sonos Arc soundbar. When connected via HDMI-ARC it works for a while but then the soundbar stops being the audio output and the TV reverts to its speaker.  If I use optical connection instead this doesn’t happen but then cannot control the volume with the Samsung remote because it is not an IR remote.  From what I’ve read in other threads, this is a known issue for certain Samsung TVs and the Sonos Arc. Does anyone have any updates or suggestions?

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Krishma M
3 years ago
D
dburns1294Contributor I
asked in Components and Architectural

Can't connect to WiFi - only ethernet.

Hello - I just aquired a Playbase from a friend and he said he was unable to connect it via wifi but it works no problem via ethernet. I tried setting up the wifi network while it was plugged into the ethernet cable, but it kept saying the password was incorrect even as it wasn't. Am I just going to have to always have it connected via ethernet or has anyone had a resolution on fixing this issue? Thanks!

4
Paul A
3 years ago
D
DHK1Contributor I
asked in Components and Architectural

Sonos S1 Can't access ~/Music directory on macOS

I’m using the Sonos 1 app on a Catalina 10.15.7 Mac. It was working perfectly until I (intentionally) erased everything and added it back fresh. Now I’m getting an error “Unable to Play “song name.mp3” access to //Macname/Music denied.”I am running Bitdefender and gave Sonos access to my music files, and in macOS preferences I gave Sonos 1 full disk access.Any other thoughts?

1
D
3 years ago
A
ArtYeeYVRContributor I
asked in Components and Architectural

S2 unable to play music on SD card

Hi Sonos community. As with many here, I've had functionality issues after upgrading to the S2 app.I use a Samsung s20 android phone. I used to be able to play music stored in the /Music folder on my SD card using the S1 app. However, since the upgrade to s2 app, I can still see the music on my SD card, however when I try to play any music from my SD card, I get an error message saying "(song name)... is no longer available on (phone name)".Anyone have any helpful tips to solve this issue? Am really frustrated here, as I've never had this issue up until now.Many thanks in advance.Regards,Arthur

1
Rowena B.
3 years ago
R
Rob155MContributor I
asked in Components and Architectural

New Sonos AMP sound not working

I recently deployed an AMP to drive ceiling speakers in my kitchen (it is one of 4 AMP units amongst other Sonos gear I have). When originally deployed it all worked just fine and has been used several times.I tried to play the kitchen today and whilst I can see the Kitchen AMP in the AP (S2) and the app says it is playing, I can stop/start the tracks, change the music, change the volume (on the app at least if not in reality) but there is no sound at all coming from the speakers. I have rebooted the unit (and waited 60 seconds before powering back up) but still no joy. The speaker cables are still connected as originally set……..I am at a loss. Thoughts appreciated……..

1
Rowena B.
3 years ago
L
leesa74Contributor I
asked in Components and Architectural

why won't mu Play:3 update

Hi why won’t my play 3 no Ionger update ?

1
Airgetlam
3 years ago
D
DSteveContributor I
asked in Advanced setups

Setup

I have a Sonos Arc, Sub and 2 Amps (one for front speakers, one for rear speakers) in my Greatroom.Can the Sonos system be configured so that when i am watching TV the Sonos Arc, Sub and 1 Amp (rear speakers) are activate. Then when i want to listen to music i want both Amps for front and rear speakers and the Sub, no Arc?The Amp for the rear speakers is the common element between the two configurations, can i link the sub that the rear speaker Amp so that the Sub will be available for both configurations?   

3
Rowena B.
3 years ago
B
brooks340Contributor II
asked in Components and Architectural

Can't find computer library

I recently upgraded my router and since then Sonos can’t find my computer.  I’m using a MacBook Air running Catalina 10.15.7. and running the Sonos S1 controller version 11.2.3  Everything worked fine before the router upgrade.  Here is a list of the things I’ve tried already;removed music share path and reentered it rebooted the router and all Sonos components turned off the Mac’s firewall verified other computers on the network can see my Mac and can access shares on the Mac rebooted my Mac a coupe of times checked the router DHCP and static address listings.  Both the Mac and the Sonos components have valid IP addresses and are on the same network subnet verified my NetBios name matches my computer nameI can access Sonos from the Mac, and run other music services with no issue.  I’m out of ideas, so any help would be appreciated.

2
Airgetlam
3 years ago
C
csvanhoevenContributor I
asked in Components and Architectural

Need *more* audio delay

I have an AMP and just replaced my old analog tube tv with a Sony X950H. The AMP is connected via HDMI to the ARC/eARC port. I used the iOS app "Catchin’ Sync” with a test video to measure video/audio sync, and my audio was in advance of the video. So far, I’ve tried turning off all the bells and whistles on the Sony’s video processing to speed up the video, and I’ve turned up the AMP’s TV Dialog Sync delay all the way to ‘5’. I changed the TV’s audio to Dolby instead of PCM. The audio is still slightly in advance of the video (about 30ms) but is still noticeable since the brain is more sensitive to audio happening before video. Any ideas how to get a bit more delay? The Compression option only works for the RCA Line In, not HDMI, and the Group Delay doesn’t apply since it’s only one room. The TV can output audio via HDMI, optical, or a headphone jack, though I’d prefer HDMI. Thanks.

3
Krishma M
3 years ago
D
D OranContributor I
asked in Home theater

Beam Connected to MAC using Optical link - connection and volume control

I recently got a Beam as the speaker for my MAC, from which I play both music and Movies.The Beam is connected through the HDMI->TOS cable into a Thunderbolt hub’s SPDIF port.I have two problems, one an annoyance, the other more serious:I can’t control the volume through the MAC volume controls. Only the volume slider on the Sonos S2 Controller app can change the volume. After sitting idle for a while, the Beam reverts to the first item on my Sonos Favorites list and no longer is set to output through the “TV” music source. I have to manually go to the Sonos controller App, right click on the “TV” source, and select “Play Now”Any clue on these two problems?

4
106rallye
3 years ago
B
B BContributor I
posted in Home theater

Issue with Sonos One SL not showing up in application.

I have 4 Sonos One SL speakers in my house.  For the previous 11 months, everything has worked great.  Starting last month we can only see all the speakers on my android phone and the app on my Imac.  My wife is not able to see or control any of the speakers on her android phone.  We have uninstalled the app and reinstalled the app on her phone.  I have unplugged and restarted all of the speakers. Any ideas?

1
Paul A
3 years ago
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