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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20940 Topics

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AskjijuContributor I
posted in Components and Architectural

unable to view my system on app

My S1 bridge has stopped working and I am unable to view my Sonia components on my mobile app. How can I reconnect to it using my app without the bridge. I tried to do a wired connect to my Sonos  play1 but that did not allow me to do anything. How do I reclaim my settings to edit. Do I have to buy a bridge again to reconnect? I am on the old models of my playbar, sub.

1
ratty
3 years ago
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JJGNContributor I
asked in Components and Architectural

Unable to play music from Tidal to Sonos

I am not able to play music from Tidal to Sonos. Neither from Sonos App or directly from  Tidal app to Sonos.

1
Rowena B.
3 years ago
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rsbContributor I
asked in Home theater

Can I place sonos Arc in corner of the room and still achieve Dolby atmos effect?

This is my first Sonos purchase. As you can see, I must utilize the corner space for TV and sound bar since the house came with that hole:). I placed the Arc below TV and somehow feel I am not getting desired effect. Will the speaker on the side of the Arc properly bump the sound in closed space for Dolby atmos effect? or should the arc definitely place only in the center of the living room to get the Dolby Atmos effect?

1
Rowena B.
3 years ago
T
ThinairflyerContributor I
posted in Portable speakers

New Sonos Move

I am adding a Move. The app finds it and then has me shut if off, turn it on, and then takes a couple of minutes searching. It next takes me to a page “wireless setup” and “Go to accessory page” on the bottom. The app locks up there and won’t do anything else. 

4
T
3 years ago
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Donsy bearContributor I
posted in Home theater

Nightmare setup and sound dropout with Sonos arc surround sound

We have spent hours setting up and troubleshooting newly acquired arc, 2 x play 1sl and sub.   The sound is constantly skipping jumping etc. Have tried new hdmi cables to no avail.  Today the back speakers have stopped working, again looking at lots of articles but not any real solutions.  Question - why is this so complicated Sonos you really need so make this easier as the user experience is dire.  I a, at the point where I think this needds to go back as I am past caring with trying to resolve.  I have spent a fortune and am listening to my tv through these tv speakers which is insane. Please someone can you help

3
D
3 years ago
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freemasContributor I
asked in Controllers and Music services

Sonos HD free trial

I just enrolled in the Sonos Radio HD free trial last night, but nothing seems to have changed on my app.  When I go to Sonos Radio in the “browse” section, I still get a box asking me if I want to learn more about Sonos Radio HD.  Should I be seeing a separate entry on the app for the HD version, or is it just integrated into the Sonos Radio button that is already there?  

9
Rowena B.
3 years ago
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AlexeyRContributor I
posted in Controllers and Music services

Youtube Music Library Fails to show all Content

Sonos application is not showing full content of my YouTube Premium Library.It seems that YouTube Music - Library - Songs is showing “YourLikes” playlist with 30 songs instead of All songs in my library. From YouTube music website I can see all the songs.Search songs and playing playlist is working well.Please help to fix browsing all songs in YouTube Music. Diagnostic report: 1481104946Troubleshooting performed:Removed/Added YouTube service into sonos Restarted Sonos device and router Contacted Sonos Customer Care, which was unable to resolve this, case 02293203 

8
Simon B
3 years ago
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HampshirerunnerContributor I
posted in Controllers and Music services

Napster Top charts

Napster on Sonos has gone crazy with it’s charts list. When I ask it for top songs, albums, artists, etc. it gives me a bunch of music that I have never heard of. I thought it was just me losing touch but when I go direct into the Napster app then everything as it used to be - Ed Sheeran, Lady GaGa etc. Any ideas?

4
R
3 years ago
J
jarramrapContributor I
asked in Components and Architectural

flashing battery light and poor battery life

I have a first edition (when it was released) Sonos move and the battery life is poor and now I have a battery fault error.   I am a bit frustrated as I asked for help on Twitter and no answer when I first purchased. love the sounds. I have 5 Sonos products and I love them.  But this needs help.  

1
Paul A
3 years ago
marcoflv
marcoflvContributor I
posted in Components and Architectural

Distorted Sound on Playbar

is a month since i been having distorted sound on my playbar  in low range, i change my tv is a sony xh90, I'm experience this with the tv digital cable output, and try to with sonos app music and other music streaming app direct (no tv output) and still doing this horrible sound like is Crackling/Buzzing sound in low range i try to redo trueplay but nothing is still make this distorted sound, help

5
Simon B
3 years ago
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jocksyboyContributor I
posted in Controllers and Music services

Sonos Radio

Hi- i’m unable to access sonos radio - the app says my account needs reauthorizing but when I try and do that it says unable to reauthorize. App and speakers are up to date any pointers?

3
Mark P
3 years ago
M
MoleculaContributor I
posted in Home theater

Sonos Arc

Alguien me puede decir si la barra de sonidos arc funcionará con la banda de wiffi 5G, o quedará obsoleta cuando llegue a los hogares 

1
Rowena B.
3 years ago
P
pmc88kie
posted in Home theater

Help with Sonos one disconnecting

Hi. I’m new to the community and need a little help. ive got a one and one xl as a stereo pair. (Plan on adding a beam Black Friday if I can get this issue sorted) it’s getting to be a regular weekly occurance now where one of my speakers is dropping out (most common is the one xl but Alexa still works but only plays audio through the one). in system my set up it shows as ?+L. to get it back connected I have to fully reset both speakers and fully reinstall the full system and re add all of my service which is becoming massively annoying now!  ive locked my WiFi channel. Tried 1, 6, now on 11 but seems to be making no difference at all. use sky hub router which I know uses the skyq box as a booster which could be an issue I’ve not found a resolution for  both speakers are approx 12 feet from my router and 6 feet apart. and both connected wirelessly. ive submitter a diagnostics report tonight  1912550822hopefully ive covered everything and thanks I advance 

4
P
3 years ago
B
bbqmistress
asked in Speakers

Sonos Play 3's disappeared and will no longer connect to Wifi

Hi there,I have three Play 3 speakers that have been set up in their current configuration for the last 5 years with no real issues. Yesterday they all just stopped working and were no longer visible in the app.The app would not see any of them and I could not get them to connect wirelessly.I rebooted the speaker, reset the app, tried a different network, rebooted the router, pretty much anything I could think of and some several times.I tried connecting directly with an ethernet cable and got one speaker to work sporadically. The others would still not connect.I spoke with support over chat and we did everything including factory resetting the speakers. Nothing worked. Ended up having to use one of the speakers as a “bridge” by connecting it directly via an ethernet cable to the router and then connecting the other 2 speakers to it wirelessly.The support person suggested that I should purchase a Sonos Boost to correct the problem. Why should I have to spend money on another component

3
N
3 years ago
B
bodalContributor II
asked in Components and Architectural

Problem with upgrade to S2

I have successfully updated to S2 version 12.0.1 by my iPhone. The problem is that i can't update the app on my MAC. When I start the app I get the information that I must update to S2 but when I push the update button nothing happen. I then found out that I am running 11.1 on the MAC and tried to upgrade to 11.2 first. But that does not work either. It downloads the upgrade but during “update the controller” I get an error “unexpected failure”  How could I solve this? And another secondary question, I got the answer from the Swedish support contact that I could start a live chat with SONOS support, but I can't find how I start that?

3
O
3 years ago
D
Devon342Contributor I
posted in Components and Architectural

Sonus - 1xt

The backlight on my Sonus-1xt has stopped working.  Can it be fixed?

9
Ken_Griffiths
3 years ago
A
AlexUKContributor I
asked in Controllers and Music services

Lost radio stations.

I have been listening to the same two radio stations on my Sonos for many years and all of a sudden they stopped working. They were tunein  French station in “ my stations” when I press play nothing happens… what am I to do, without them Sonos is useless to me

7
A
3 years ago
suarez
suarezContributor I
posted in Controllers and Music services

Getting "DESKTOP-FQEOD3M" cannot be found when adding folder

When adding a folder, i’m getting this “DESKTOP-FQEOD3M” error.   

1
UKMedia
3 years ago
K
kikiblueContributor I
posted in Components and Architectural

Music cuts out after one or two songs

My music cuts out after one or two songs and when I press play again, it goes back to the beginning of the first song. Help! Very frustrating...

2
K
3 years ago
K
krez56Trending Lyricist I
asked in Components and Architectural

Random unable to play iTunes music

New Mac, with my user account on an external SSD. My husband has the same setup on his Mac, and does not have this problem playing from his library.Music will be playing, then stop. When I try to play the next song, there is a long pause, then a long string of “unable to play”. Sometimes this happens when I first start a playlist. Deleting and reloading the music library usually helps. Rebooting my Mac also  fixes it - sometimes. This is happening at least every other day. Help?

18
K
3 years ago
S
seb d.Contributor I
asked in Speakers

Can't connect my new PLAY 5 to wifi

Hi, I tried everything (reconnecting power cord, reconnecting router, Downloading the newest app) nothing works. My PLAY 5 can’t connect.  It always says : we were not able ton find any device… or something like that. Help :( 

1
C
3 years ago
S
Stephen AberleContributor I
posted in Components and Architectural

Flaky control issues seem to be increasing

We have a Play:5 and 3 Play:1s in our home system. Everything worked great for the first few years, but it seems like every time there’s an update, things get less reliable. Examples:System loses a speaker and it has to be added back. Seems to happen every few months. System can’t find the speaker when we’re trying to add it back. App isn’t able to control the volume, mute, or un-mute a specific speaker -- this is especially true for a particular one of the Play:1s when controlling from a Macbook Pro. Happens several times a month, sometimes several times a week. App isn’t able to add a speaker to or remove it from a group. Again, especially true for that particular Play:1. Happens several times a month, sometimes several times a week. System loses track of a favourite source (especially CBC Radio, especially on one particular user’s iPhone). Update fails because “something unexpected happened”. (I design software interfaces and this is … not what I would consider ideal interface desig

1
Paul A
3 years ago
H
hjleszczContributor I
asked in Controllers and Music services

Alarm set for Radio station

I want to set my alarm to tune into "Fréquence 3 Gold" from Paris France but can not find it when browsing in Alarm setting. Too many stations. I know it's there because I searched and found it and can play it so I know it works but the alarm manual search requires you to know the exact location of the station. 

1
Paul A
3 years ago
L
lordpufferAvid Contributor II
asked in Controllers and Music services

I need help with Sonos S2 settings for my Music Library on a Mac

I decided to do a clean install of Big Sur on my iMac.  In doing the install I erased both the system volume and the data volume.  After the clean install, I installed the the Sonos S2 app.  I have FLAC music stored on my iMac in the Documents folder.  I know what has to be done to have Sonos recognize the path to my music.In System Preferences > Security & Privacy > Privacy I put the Sonos app in Accessibility and in Full Disk Access.  However, the SonosLibraryServer does not appear when I try to find it to add it to Full Disk Access.  What’s strange is that a search on my computer doesn’t find it either.  Can someone tell me how to add it to Full Disk Access?All of my FLAC music files are in a folder called FLAC Music. I know that I have to grant Sonos Read & Write permissions.  However, Sonos is not appearing under Permissions.  Can someone tell me how to have it appear?  Thanks.

1
L
3 years ago
J
JasonBnzContributor I
asked in Components and Architectural

WiFi not working on Play 5

Hi there.  I have 2 Play 5’s set as a hi fi pair with a sub. Just recently one of the 5’s will no longer connect to wifi. It works fine via Ethernet but that’s not convenient.  I have tried all the hard resets etc but nothing works. I have tried on both units and only one will not connect.  my diagnostics number is 1404488130I understand Sonos is with drawling from NZ so would appreciate-some help before you with draw completely.  it appears to have done this since the S2 app. I have tried reverting apps but no change.  thanks bks jase

1
Paul A
3 years ago
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