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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20504 Topics

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drümmkopfContributor I
asked in Controllers and Music services

"unable to play…song is not encoded properly"

I see that other people have been having this problem but haven’t seen any fixes or even reasons why this problem occurs. For a long time I’ve been listening to my Mixcloud uploads on my Sonos 5 Gen 1 without any problems, but now I get the “unable to play song is not encoded properly” and nothing to listen to, unless I switch to a radio station. Are you aware of this problem? There’s nothing wrong with my internet connection and the radio station can play okay. Is this a problem with MixCloud, or is it Sonos? I have the Sonos S1 Controller installed and it was working fine until recently.

4
Annazel S
3 years ago
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steveleachContributor I
asked in Controllers and Music services

Unable to play some stations through Sonos

There are some stations that are on radio.net that I can stream on my cell phone, but won’t stream using Sonos. For example, “Dimensione Jazz” (Italy) - if I press the play button on Sonos, won’t stream the station.  But I can start the station on my phone and AirDrop it to my Sonos devices.  Any idea why?

1
Airgetlam
3 years ago
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Redux999Contributor I
asked in Controllers and Music services

Many of my Deezer favourite albums do not appear in Sonos

I have been compiling an extensive list of favourite artists and their albums in my new Deezer app. (I have always used Apple Music in the past but wanted to stream in Flac)I have just noticed that not all of my favourites show up in my Sonos app. For example, I have 18 Dave Matthews Band albums favourited on my Deezer app but only 1 shows up on Sonos. This happens fo most of my artists. My list of favourite albums is large and may reach its Deezer limit, but surely my Deezer content should just be mirrored in Sonos? My app is run on ios. Thanks for any help

4
R
3 years ago
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gjs1980Contributor I
asked in Home theater

Sonos Arc with one Sonos One speaker?

I have the Sonos Arc and one (1) Sonos One speaker. Is it possible to pair the two so that the Arc plays music along with the Sonos One? Right now only the Sonos One will play music through the Sonos app

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Mark P
3 years ago
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amun
asked in Advanced setups

Additional bytes in Foobar playlist

When creating a playlist file in foobar2000, the characters in the tracks prompt me to use m3u8 instead of m3u. m3u files work OK on Sonos, but m3u8 files have four bytes at the start of the file that throws Sonos, which says that it can’t play the file. This error comes up at the start and then it goes on to play the remainder of the files properly.The bytes are  EF BB BF 23 - if deleted using a hex editor then the files play OK.It seems perfectly reasonable that Sonos should ignore garbage, but does anyone know which software is at fault? i.e. should Sonos play m3u8 files properly, or is Foobar200 not creating them properly?

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A
3 years ago
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Mascot Dec85Avid Contributor I
asked in Components and Architectural

System not showing in Spotify Devices

My Spotify app doesn’t allow me to connect to my Sonos system.  All I get is the “Connect to a device” screen. My Spotify account is connected to Sonos.  My system is connected to the same WiFi as my phone.   Any ideas?  

20
Roel Janssens
3 years ago
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GlamisAvid Contributor I
asked in Components and Architectural

Boost shows on my router as not active, but speakers are working

I was having some issues with dropped music and speakers so I went into my router to change the channel so it wouldn’t duplicate the Sonos channel.I have Boost wired to the router and Move on the 2.4.Everything seems to be working, but I noticed on my router that Sonos Boost is greyed out (not active).Can anyone explain why the router would think Boost is not active? 

6
G
3 years ago
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nycmusicloverContributor I
asked in Home theater

Issue setting up Beam with older Pioneer TV - pdp5080

hi! I’m trying to set up my Bean with my Pioneer PDP5080.  Unfortunately, my TV is 7 years old and doesn’t have an Arc input and the optical out is only for Dolby Digital and I was told by Pioneer it wasn’t meant to be compatible with a soundbar.  Is there any work-around here? Basically i was told by Sonos I can get a refund with no other solution.  I was really excited for my Beam to have some better sound quality for my TV but also to use it as a speaker for music. I also have an appleTV 4k -not sure if that matters or not. 

3
Airgetlam
3 years ago
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mrbofusTrending Lyricist I
asked in Components and Architectural

Speakers keep cutting out, keeps skipping to next track

I have 9 Sonos speakers (5 Play:1 speakers, 2 Beam speakers (1 with a paired Sub), 1 Playbar (with a paired Sub), 1 Play:5) with a Boost.  I have an Orbi mesh WiFi system with 1 router and 3 satellites.  WiFi coverage and speeds are not an issue (get anywhere from 200-500Mbps on my other wireless devices).When I have all my speakers playing the same music, speakers will randomly cut in and out, repeatedly.  Songs skipping to the next track has happened occasionally in the past, but recently it is happening ALL the time.  Neither problem used to be this bad.  I have turned my Boost off and back on.  I have checked the Sonos app for updates, but the app and the speakers are all up to date.Is anyone else experiencing anything similar or is it just me?  Any solutions would be greatly appreciated!

3
Airgetlam
3 years ago
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deedlebug57Contributor II
posted in Components and Architectural

Sonos having connection issues

Hi. I have original Sonos 1’s and a 5 speakers. I'm using an iPhone 11 to connect. I’m losing my connection and I’m receiving error messages ie. song is not encoded correctly etc. Anyone else have this issue?  Thanks

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Airgetlam
3 years ago
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JchalupsContributor I
asked in Home theater

Beam sound bar has echo

New Beam sound bar sounds hollow and echos after tuning with my iPhone 11 on TruPlay. help

7
J
3 years ago
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Millertime3900Contributor I
asked in Advanced setups

New Home Not Internet 5 months Hotspot Work?

Have a new home no hardline internet for 5 months.Have 8 ceiling speakers and Arc for Tv.  2020 iPad cellular 30Gb Hotspotiphone 8 30gb hotspot  Will I be able to setup speakers via iPad hotspot and iPhone as the controller?Is it possible to use router to bridge my iPad hotspot for the connection or is that even needed? Does my Sonos need active internet to function with airplay2 once it’s setup?  What would be your solution given my current situation?  Thanks 

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J
3 years ago
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B-MAdDContributor I
asked in Advanced setups

Sonos (Symfonisk) and VLAN on UDM base (Ubiquity)

Hi, I’ve got an Symfonisk running in a seperate VLAN than my pc’s/laptops (V12.1 build 60381140) /mobile devices (IOS/android V 12.1 build 60381140) .I’ve found already a few KB article's but i don’t get it to work.The setup is the following:Ubiquity UDM Base multiple VLANS per VLAN / network the following is turned on Network ==> IGMP Snooping enabled Network ==> UPnP enabled Wireless ==> Multicast enhancement (IGMPv3) Wireless ==> BBS Transition with WNM Wireless ==> Remaps ARP table for station Multicast DNS is enabled UPnP is enabled with the following options Secure mode Network where SONOS lives Network where PS/Laptops lives Network where mobile devices live Firewall rule Lan in rule 2000 Source PC/Laptop VLAN Destination Sonos IP Accept everything rule 2001 Source mobile devices VLAN Destination Sonos IP Accept everything What i try, i’m not able to connect with the app (on android / ios / win10) to the Sonos.Only when i change my net

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J
3 years ago
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Sonos in TexasContributor I
asked in Home theater

Can't add PLAY 1 as right surround

My right play1 speaker is not being recognized for surround sound setup. I have a playbar, sub, and (2) Play1 speakers. I can set them up individually, and as a paired stereo set. But when trying to add as surround - the right speaker isn’t being recognized. the only time I got it to work as surround was when I had a wired connection with the Sonos boost. When I unplugged and moved back to its location - same problems as noted above. Looking for some advice or help please Diagnostic # 88499131

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Mark P
3 years ago
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Michelle P
asked in Components and Architectural

Sonos speakers and app keep dropping out

Hi there, hoping someone can help.  My speakers have dropped out half a dozen times today in the middle of playing music - several times, they fell off the app entirely - and my app has also stopped working at times… in the middle of playing music, it told me it couldn’t connect.  I couldn’t raise volume or pause via the app but could do it on the speaker, itself.  I’ve unplugged the speakers, the router, the problem persists.  Anyone have any ideas?  Thanks in advance!

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Mark P
3 years ago
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bkronContributor I
asked in Components and Architectural

apple music “no selections are available” Curated playlists

Have tried to find solution on Sonos and wider web to no avail.I’m getting a blanket “no selections are available” error for any curated playlists via AM in the Sonos controller apps.the genres (e.g. motivation) appear, but none of the actual playlists within them, see attached.ive submitted diagnostics 204802805 and gone through troubleshoot recommended solutions like remove and re-add service which didn’t work.

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Simon B
3 years ago
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mlundpContributor I
asked in Components and Architectural

Sonos was unable to add the music folder (or any other folder)

Using version S1 it will not work. Followed directions posted here and it still doesn’t work. Also, Sonos is not showing up in Airplay also. Just like white wine the product is getting worse over time not better! Owner it for more than 10 years

5
J
3 years ago
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Justin.WContributor I
asked in Components and Architectural

Sonos won't connect to TP-Link Archer AX6000

Hi Recently changed my router from a Linksys WRT1900ACS running Luci firmware to a TP link Archer AX6000 - my Sonos speakers refuse to connect to the 2.4GHz wifi on the AX6000.  Sonos kit: 2x One, 1x One SL, 1 x Play:1, 1x Ikea Symfonisk bookshelf - I’ve upgraded to S2.   All my non-Sonos 2.4GHz kit works fine with the new router. I’m running with duplicate SSIDs for 2.4 and 5 GHz I’ve tried with and without smartconnect. I’ve also tried setting up a totally new 2.4 GHz SSID. I’ve tried turning AP isolation on and off (usually off on my non guest networks). Speaker location isn’t an issue here - I’ve been trying the below with the speakers a short distance from the router.  Tried the following via the app: Going through the ‘changed router/wifi settings’ journey Wiping the app and factory resetting the speakers. Joining the speakers using the ‘accessory configuration’ process (Apple native) Joining the speakers using the ‘select SSID and type in password’ process Connecting

14
K
3 years ago
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gonvartContributor II
asked in Advanced setups

Max length of 3.5mm cable from turntable to Play 5?

I recently moved to a new apartment and the way the set up works, I cannot easily place my Play 5 right next to my turntable as I’ve done previously. I’m thinking of running an audio wire through a wall in my closet to the Play 5 but wanted to check to see if there is a max length you guys would recommend for the wire to not distort the audio quality? I think the max length I would need is 10 to 12 feet. Thanks, George

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Airgetlam
3 years ago
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EloSonosOneContributor I
asked in Advanced setups

Le pairing stereo ONES ne marche plus :(

Bonjour,  J’ai 2 Sonos One dans le salon depuis plusieurs années, configurés en paire stéréo.  Depuis quelques jours le son ne sort que sur une seule enceinte. J’ai défait et refait la paire plusieurs fois, le son sort correctement sur les 2 une seule fois juste après le pairing mais ça ne tient pas : la fois suivante seule une enceinte diffuse le son. Aussi, l’enceinte qui ne diffuse pas de son garde quand même ses fonctions de commandes tactiles sur la paire (volume et pause).  Supprimer et réintégrer les enceintes à mon système Sonos ne règle pas le problème. Je croise les doigts pour trouver une solution.Merci de votre aide.

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Annazel S
3 years ago
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darylm
asked in Advanced setups

AMP does not re-start

My AMP has stopped working and will not restart at all using the various options.  I was re-adding the external speakers with shorter speaker wire when this occurred. The wiring terminals are correctly matched. I may not have powered off the AMP, but it was not playing.To restart, I have tried matching a power cable from another product, attached to router, held down the connect button when powering etc.  All I hear is a clicking sound but no light and no life.Is it a lost cause or is there another option to restart this thing?  Sonos does not provide weekend support in Australia other than email the CEO... 

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Ken_Griffiths
3 years ago
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esp278Trending Lyricist I
asked in Controllers and Music services

Sonos One SL volume changes with track change

I have 2x Sonos One SL's playing local/downloaded Spotify play lists from phone but sometimes the volume changes when the track changes. Would appreciate any pointers to fix this problem.Thx

7
E
3 years ago
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jamiemacdContributor I
asked in Components and Architectural

Netgear GS724Tv4 - Data Storms

My home network uses a Netgear GS724Tv4 managed switch.My Sonos gear comprises:Connect: Bedroom, Series ID: C100, WM: 0. OTP: 1.1.1(1-17-5-zp90-2.1) Play:3: Kitchen, Series ID: A100, WM: 0, OTP:  Beam: Sitting Room, Series ID: A100, Audio In: , WM: 0 Play:1: Sitting Room (RS), Series ID: A200, WM: 0 Play:1: Sitting Room (LS), Series ID: A101, WM: 0, OTP:  Sub: Sitting Room, Series ID: A101, WM: 0, OTP: This all works beautifully. But in my garden shed (connected via a 50m ethernet cable to the managed switch) I also have 2 Sonos 5’s (wired daisy chain).I seem to be suffering data storms as the 5’s keep disappearing. My key Managed Switch settings are:Spanning Tree State: Enable STP Operation Mode; STP Forward BPDU while STP disable: Enable Bridge Priority: 0 Bridge Max Age (secs): 20 Bridge Hello Time (secs): 2 Bridge Forward Delay (secs): 15 Spanning Tree Maximum Hops: 20 CST Port Configuration (All ports) : STP Status : Enable, Fast Link: Disable, BPDU Forwarding: Enable, Path Cost :

21
ratty
3 years ago
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SalamortContributor I
asked in Controllers and Music services

Synology DS218play as music library Error 900

I am not tech but have read some of the threads regarding problems setting up a Synology as the music library and have changed the lowest level of SMB to SMB1.  My Sonos controller is on a Mac and I’m using the file path //nameofsynology/shared/music.  This doesn’t work - get the error message “unable to add the shared folder //xxxx/xxx/xxx to your music library (900)”.  I’ve tried all combinations of file path.  I don’t input a server name and password because I don’t think I have to??  My previous Synology NAS worked fine (until it died).  I’ve updated Sonos to S2 (have removed an incompatible Bridge in the process).  What else can I do????  I’m just an average computer user, don’t understand most of it!  Help please..

5
K
3 years ago
S
SPIKE-UKContributor I
asked in Controllers and Music services

Issue with YouTube Music

I have just transferred my library to YouTube Music and I'm now having playback issues. When playing music back in the library (and only the library other music offered by YouTube plays fine}. I start getting coding errors after a minute or so and then at around the 2 minutes 50 seconds mark the music track stops and skips to the next track. Ive tested the same tracks in the YouTube Music app on my android tablet and also going back to Google Play music app within Sonos and they play normally. My diagnostic code is 495571049 SONOS S2 v12.0.2

6
S
3 years ago
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