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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20682 Topics

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Erik CContributor I
asked in Components and Architectural

Sonos App Constantly Makes me Log in

I am rather frustrated. I have a Sonos One and it worked perfectly for the first 6 months I had it. It hasn’t worked recently and when I try to update it the Sonos App makes me log in again.Try to disconnect from Wifi? Sonos App makes me log in again.Try to disconnect the device from my account? Sonos App makes me log in again.Try to update the device? Sonos App makes me log in again.The device is listed under my account on the app, but not on my Sonos account when accessing through the browser.It literally makes me log-in to do anything and when I try to do something it just makes me log in again. Is there something else I should be doing?

2
J
3 years ago
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MarkLowryContributor I
posted in Components and Architectural

Frequent disconnecting

I am well peeved, having bought two new Sonos SL speakers for my recently renovated house, I find that, on a frequent basis, when I open up the App the speakers do not connect with either radio or Spotify. I am not a techhead, but I have a good speed wifi (30 GB), I have no issues with the iPad talking to Spotify, so you’ll understand why I am fed up, having spent £360, to have to ersort to using my iPad to listen to Spotify. It kicks in ok after 30 minutes or so, and on some occasions works fine, its the complete inconsistency that is the issue. Offer me a refund right now and I’d bite your hand off!! Mark 

1
C
3 years ago
6
602RyanContributor I
asked in Controllers and Music services

Missing music in sonos from youtube music

I am missing music in Sonos app while using Youtube Music. If I scroll by Artist is stops at “S”. I use free version of YouTube music because I was forced to do so in transition from play to yt. Do I have to pay to get all my tracks?

2
controlav
3 years ago
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WWOZ_TreyContributor I
asked in Components and Architectural

Radio Station suddenly won't play on Tune In

The radio station that I always listen to won’t play on S2 all of a sudden. I can search for it and it looks like it normally  does but the Play button quickly shows the pause icon but it just reverts back to the Play as if I didn’t press it. I’m able to play other music. The same problem occurs no matter what Sonos speaker I’m trying to play it on.I recently updated the system (because it wasn’t working) and it worked for a couple days after the update but it stopped.I’m really sick of Sonos updates and how buggy they ALWAYS are.

1
controlav
3 years ago
C
Charliemartin389Contributor I
asked in Controllers and Music services

No Airplay option for Apple music

So until a few months ago I was able to connect to my sonos speaker on the Apple Music app and AirPlay straight to my speaker. No there’s no option on the airplay screen. I can play music from the sonos app but would prefer to be able to play from the apple music app like I originally was. Anyone know how to fix this?   

18
C
3 years ago
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rich_eContributor I
asked in Components and Architectural

Unable to add music to the queue

Hello I have amazon music and napster music services linked to my account. They will both happily play 2 or 3 songs before giving up. I then get a variety of errors:Unable to add music to the queue unable to play “X” - unable to connect to Amazon MusicWe’ve changed all of the wifi set up several times (we’re now on a fixed wifi channel with minimal interference) and so a simple “reboot your router” is not a suitable solution. This is driving me mental and really distracting from our ability to enjoy the sonos speakers.  Does anyone have any suggestions? Thanks in advance:) 

8
R
3 years ago
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Flying CatContributor I
posted in Home theater

FIXED Sonos Arc Lip Sync with Sony Bravia OLED LCD

I recently purchased the Sony Bravia OLED LCD TV Class A8H 65” along with the Sonos Arc. Upon connecting everything, lip sync problem was very noticeable. After reading numerous posts in Sonos Community, I started navigating the Sony TV configuration menus. These are the settings on my Sony Bravia TV which solved lip sync problem for me:Display & Sound   1. Sound - Sound Mode - Dolby Audio  2. Audio Output       Speakers - Audio System      Audio System Prioritization - On      Sound mode sync - On      A/V Sync - Auto      eARC mode - Auto      Digital audio out - Auto 1      Digital audio out volume - Max       Dolby Digital Plus Output - Dolby Digital Plus      Pass through mode - AutoGive these settings a try if you have a Sony OLED LCD and are having lip sync problems with the Sonos Arc.After entering above settings, I reverted Sonos Lip Sync to 0.Cheers.

1
Annazel S
3 years ago
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FlybridgeAvid Contributor I
asked in Controllers and Music services

The system says my Deezer details are invalid

I have just taken out a Deezer Hi Fi subscription. I have successfully set it up on a desktop app on my MacBook and my iPhone is also set up. But when I try to connect the Sonos app to the account it complains about the password being invalid. It obviously works on the other two device apps, s I know the password is correct. Is this an issue with Sonos or is it at the Deezer end? I can connect 13 devices with the account I have, so it isn’t an issue re the number of devices. Thanks.

10
F
3 years ago
K
kirill_sProducer I
asked in Components and Architectural

Pandora

Hi. I suddenly see Unable to browse music when going to my stations on controller. What should I do? 10 minutes ago it was fine but then the music stopped playing and I see this. Thanks

7
Paul A
3 years ago
C
cliffopeContributor I
asked in Components and Architectural

ZonePlayer ZP90 appears to have died

A few days ago my ZP90 failed to show up in the app. The white status light was no longer showing. There was however some power getting through, because the lights above each of the USB ports were flickering. I tried using a different power lead, plugged into a different power outlet. This made no difference. I tried a factory reset on three separate occasions. Again, nothing. Prior to this, there was nothing to suggest a problem, nor any maltreatment of any kind. I guess it has just quietly died. Just as a last hope, does anyone have any other suggestions, please?

7
Paul A
3 years ago
C
capitalheelContributor I
asked in Components and Architectural

Sonos One no power - suggestions?

As it seems several others have posted (see links below), my Sonos One died this week.  It’s approximately 2.5 years old and one of two I own, in addition to a Port. I received the same “resolution” from Sonos Support - here’s a 30% discount on a new (?) one, sorry about your bad speaker…The speaker sat on the shelf plugged into a power surge protector outlet for the duration of its life.  The only thing I did (the day before I noticed the failure) was flip the breaker to that outlet to work on an unrelated wall switch. Therefore, something akin to unplugging and plugging the speaker back in fried it.There's clearly a fundamental issue with a component in these speakers and Sonos isn’t doing much of anything to help.Others: https://en.community.sonos.com/components-228996/sonos-one-no-longer-powers-on-6838698https://en.community.sonos.com/troubleshooting-228999/sonos-one-non-responsive-6831878https://en.community.sonos.com/troubleshooting-228999/sonos-one-dead-cannot-power-up-6849037

5
Annazel S
3 years ago
S
Stu07012Contributor I
asked in Home theater

Beam connection issues

Hi, I am trying to connect my new Beam. The white light flashes for 30 seconds & then turns blank. The app initially finds it, I press ADD but then it can’t find it or connect. I have disconnected the power multiple times, reset the router, moved it to different locations but always the same result/error message. I have successfully added the other components- sub, S1’s & Move. Any help would be great!

1
Mark P
3 years ago
A
AndyDamContributor I
asked in Components and Architectural

Sonos S2 update causing problems

Purchased new Sonos products throughout the house in 2019. I’ve been using the Sonos S1 app very successfully and without any issues for over a year  App is on all our Apple devices And devices in most rooms.  ever since the Sonos has to update To S2 none of the existing S1 apps work. None of the devices will connect even though everything else is working. All iPhones and iPads have the same issue  get all the way to the point of choosing music. Then when you press play  says “connection lost”   But the connection is fine to my music services up until you hit play  Uninstalled and reinstalled S1 app  same problem  installed the S2 app. Same problem  please help   

5
Mark P
3 years ago
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Don VitoContributor I
asked in Controllers and Music services

Can’t play on Sonos from within Spotify

For some time now, I’m unable to play music on Sonos (in any room) from within the Spotify app.Spotify identifies the different rooms (2x Sonos One and 1x Sonos Amp) but upon selecting a room it waits and waits, looks like a song is playing, but no sound.If I open up the Sonos app, I can perfectly play the Spotify content in any room. I’ve tried reinstalling the apps, reconnecting the services, changing wifi channels on my router (Asus RT AX92U). Actually several months ago I even bought a new router, hoping it might help…Any suggestions? It used to work fine, cannot figure out what has changed the situation.Just realized something: when I try to play a personal playlist (like Daily Mix) from within the Sonos app, it fails: it skips song after song and sometimes a small popup ‘connection with spotify lost’... I can only play public lists, albums etc. Additional info: apps on IOS

14
Annazel S
3 years ago
A
AngusMContributor I
asked in Controllers and Music services

Radio Stations not playing

Numerous radio stations listed within Sonos Radio do not play. Is this a common issue?

2
A
3 years ago
A
abrooks8Contributor I
asked in Home theater

Crackling sound

I’m getting crackling sound on my Sonos Playbar. It happens during Game of Thrones Season 8 Episode 2, only. I submitted diagnostic information (1718969641). Could it be isolated only to this episode?

23
Paul A
3 years ago
M
manny001Contributor I
posted in Controllers and Music services

YouTube Music Issues.

I successfully converted from Google Music to YouTube Music but I’ve noticed a couple things I can no longer do. I’m not sure if this is the fault of Sonos or YouTube Music but wanted to get them out there so someone can fix them:Can’t start a playlist based off an individual song. You can do this directly from the YouTube Music app so I know it’s possible - just not an option in the Sonos app Can give a thumbs up or down to a song from the Sonos app. This is a bigger issue than it might at first seem since it helps YouTube Music keep track of what you like and don’t like so the tailored playlists they create are more to your liking. They also keep track of every song you “like” as a separate playlist that I like to play sometimes.Anyone else fine other issues that used to be present in Google Music that Sonos can no longer do with YouTube Music?

4
B
3 years ago
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johnsonandy088Contributor I
asked in Controllers and Music services

Album art and artist missing in on this device.

Hey   I have a number of dance compilation albums by global underground which are WAV files stored on my Huwawai P30.  Using other media apps such as poweramp i see all the album art on my device, yet in the on this device section of Sonos i don't see any album art. OK this isn't a first world problem, but a really frustrating one, as i have to sift through all the different albums one by one to locate the one i want to play.  when i select an album it opens the detail with artist and track list but again Minus the album art. Anyone have any ideas if i can get round this. Thanks in advance.

5
J
3 years ago
M
marranContributor I
asked in Controllers and Music services

Youtube Music not playable

Since moving from Google Play Music to Youtube Music I cannot play Youtube Music.I have Youtube Music in my browse section of Sonos.When  i click on > the only listed thing is my Playlists, there is no where to search for any sort of music or any other option.  SImply I cant find anything except for playlistsWhen I open browse other apps eg Sonos Radio it opens up with multiple stations to choose from.Some things I have looked at Settings>Youtube Music>everything is switched onto green.Sonos>Settings>Youtube Music>Account gives me option to remove account, change name, reauthorise.Ideas

4
M
3 years ago
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lhaegerContributor I
asked in Components and Architectural

2019 MacBook Pro 16" with Catalina: Airplay to ONE SL not working.

Hi everyone,so I got myself a pair of ONE SLs and they are working just fine with a single exception.What works:Control/playback from media library and radio services via my iPhone6s on iOS 13.7 from the Sonos app Streaming audio directly from my iPhone via Airplay from the Sonos app as well as from Apple’s Music app, Youtube etc. Same works just fine from my partner’s iPhone 7 with iOS 14.1 Same works just fine from my old 2013 MacBook Pro 15” running Catalina 10.15.7 and the Sonos app 12.1 (control playback as well as stream from Mac to Sonos directly)So basically everything seems to be fine with the speakers and wifi network.What does not work:On my new 2019 MacBook Pro 16” also running Catalina 10.15.7 the Sonos app 12.1 does not connect to the speakers While I see the Airplay speakers (room name) in audio properties and and can switch to them via settings, menu bar and in the Music app (formerly iTunes), I do not get any sound. It feels as if the speakers were selected, connected

2
L
3 years ago
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RichkanContributor I
asked in Components and Architectural

Cannot connect Playstation or Playbar. no router changes.

Neither device will connect. Sonos cloud issues?

4
R
3 years ago
J
jwamplerpaContributor I
asked in Components and Architectural

Music keeps pausing itself?

We have a customer that uses a Sonos system. The replay button is grayed out and when music gets to the end of a playlist, it just goes on pause. How do we get it to repeat the playlist? Also, do Soundtracks automatically replay themselves when they get to the end? The option to replay is grayed out for them as well? Or, do we have to create a queue and then the replay option will show up?

1
Simon B
3 years ago
B
Barry ParrContributor I
asked in Components and Architectural

Sonos Mac software can't find system.

The Sonos software on my Mac can’t find my system, although the Sonos app can find it.I haven’t changed my router or firewall.System: MacBook Pro running most recent version of Catalina

2
Airgetlam
3 years ago
H
Haze_zoolContributor I
asked in Components and Architectural

sonos playbar sound jumping.

My playbar and x2 play 1 speakers sound keeps jumping. Any thoughts as to why?

3
Simon B
3 years ago
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Drive StudiosContributor I
asked in Components and Architectural

Sonos Connection (Double Nat).

Hello!  So we have a playbar, and two play 1 speakers at my office. They’ve worked OK in the past but have always been a gamble as to weather or not they will let you connect or not. We recently got our modem replaced by ATT, and it seemed like after that we started having issues connecting to them more frequently.  I purchased a sonos boost to try to improve the connection. I reset all of the speakers, set up the boost and then connected the playbar to the boost and it worked perfectly for a day. Once i came in the next morning, the consoles were no where to be found on the app.  I called SONOS and they told me its a “Double Nat” issue, that our Sonos is on one IP but our other stuff is on another IP? I had ATT come in this morning only to tell me that it is not an ATT issue, that it’s the Sonos that isn’t broadcasting?  I'm getting really frustrated with this and my boss is looking to me like WHY IS THIS NOT FIXED YET!? and I truly have no idea whats going on with them. Asking for so

6
D
3 years ago
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