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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20744 Topics

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distant_cousinContributor I
posted in Components and Architectural

Alexa command issues with TalkRadio (UK)

I have a very specific issue with playing TalkRadio on my Sonos One - only when I ask for it via Alexa. It takes a number of attempts for it to understand me, and when it does the sound cuts in and out every two seconds - it is unlistenable.When it is trying to play like this, Alexa won’t even respond to commands to “stop” - I have to switch off the power!There is no issue if I select “Talk Radio” from the Sonos app - plays fine. Talk Radio also plays fine on my Echo Dot. This seems to be a very specific issue. Can someone please help?!

5
Rowena B.
3 years ago
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DidierZContributor I
asked in Controllers and Music services

Access denied to Synology NAS

Hi Guys, It seems the issue has already been submitted but I’m not clear regarding the resolution. I have a Sonos Amp and a Synology NAS exposic a music folder. It was working fine for years, but to make it more secure I have decided to create a specific user “sonos” on the NAS which has only RO access to the music folder. In the Sonos App, I’ve removed the previous Music Library service, and recreate it with the new USER. Since this, I’m always receiving an Access Denied error message, when I have correctly typed the right User/Password pair.  I’ve tried also to put my NAS admin account with same error ! I really don’t know what to do to solve or even troubleshoot ! Please Help !!! Didier    

7
S
3 years ago
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paulandlouiseContributor I
asked in Components and Architectural

Checking my system for interference

I have always been able to key an IP address in that sonos gave me and that gave me a colour chart representation of how all my speakers are working - that no longer works - I’ve submitted a log - went to Twitter to tweet the support and that’s gone also - anyone any idea how I can view my system info myself ? I’ve just moved my boost hence why I was checking -Thanks 

6
P
3 years ago
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Loulou607Contributor I
asked in Speakers

teconnect play 3

My play 3 has been disconnected for some time. I’ve changed internet provider and now I can’t get the two to connect. 

2
L
3 years ago
nifoxke
nifoxkeProdigy I
asked in Components and Architectural

Audio Cuts Out When Grouping

I’m watching TV via an Apple TV 4K on my living room 5.1 setup. Whenever I try to add another speaker in the group, the audio cuts out every few seconds. I tried changing the wireless channels to no avail. Diagnostic 1380848499. 

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Rowena B.
3 years ago
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jrgiddyupContributor I
asked in Controllers and Music services

Sonos One playing in Sonos app but not from Spotify app.

I have updated both the Sonos app and the Spotify apps on iPhone to the most recent versions.  With my Sonos One speakers, I can play Spotify normally through the Sonos app, but I cannot play Spotify on the Sonos speakers through the Spotify app.  When in the Spotify app, the Sonos speakers do not show up as options (only my Apple TV’s are showing up as options).  I have done all of the normal troubleshooting (restarting modem, restarting router, restarting phone, deleting and re-installing Spotify app), and I am still having the problem.  Any input or help is appreciated.  Thank you in advance. 

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Paul A
3 years ago
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rmaccallumContributor I
asked in Components and Architectural

2 homes, one account

Two homes, a long standing sonos system in home 1, none in home 2. Recently bought a beam to set up with new tv in home 2. Followed suggestion online as to how to try to do this using existing account so as to have same music services, playlists, etc at both places. Brought sonos One from H1 to H2. Connected it to router at H2. Controlled it with iPad and it worked as if at H1. Then added beam to existing account, which went smoothly. beam then worked perfectly with new tv, and with existing music services, playlists, etc on existing account. Success.  Until I disconnected One from router, intending to take it back to H1 later, and beam quit working. Any way around this? I know I could set up a new account at H2, but that would defeat the goal. Any suggestions would be appreciated.

2
J
3 years ago
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WhyteyContributor I
asked in Controllers and Music services

Does the Sonos One Gen 2 not have TV Dialogue Sync settings? Issues with Video lagging behind Audio thru Macbook

I recently purchased a Sonos Beam and two One’s (Gen 2) to have as my speakers around the house.I will move and use the speakers in different rooms and different groups as needed.Watched a movie last night using my projector linked to my Macbook using Airplay. Did not notice any sync issues using all 3 speakers.Today I moved the two One’s into my office and linked to my computer. I immediately noticed there was a big issue with audio sync. But the video was actually lagging not the audio. I went through the app and found that the Beam has adjustments for TV Dialogue Sync but the Ones did not. Am I missing something or is this just not going to work from my Mac. Was looking forward to using the speakers while I edit videos but the delay will make that useless.I also was experiencing the issue with just the Beam but even adjusting the TV Dialogue Sync sliders did nothing for me. All speakers and app are up to date.

3
buzz
3 years ago
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ErachoContributor I
asked in Components and Architectural

Spectrum / Sonos communication issues

Monday morning my sonos system could not recognize my products.   I spoke with sonos and spectrum (isp) several times and it has not been resolved.    Spectrum updated firmware but my play 3’s can not be found using the sonos app.   I can see my sonos connected devices on my spectrum network though.  It’s just not communicating with the sonos app.     Spectrum support sends me to sonos and vice versa.   Anyone experiencing a similar issue?   Advice? thanks!!!

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E
3 years ago
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gmccann180Contributor I
asked in Controllers and Music services

"Sonos doesn't have enough free space" when saving a queue as a playlist

I only have 8 playlists saved.  The smallest has fewer than 60 songs and the largest has 3000 songs.  When I try to save a playlist of 795 songs I get this error.  The songs are a mix from Napster and my personal library on my PC.  Any idea why? 

1
Annazel S
3 years ago
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Dj_LoContributor I
asked in Advanced setups

Bonding diff types of speakers?

Hi, checking if it still isn’t possible to bind speakers that aren’t L/R pairs. Saw several discussions from years ago but thought that surely by now the system can manage it?  My lounge has a beam, sub, and 2 Sonos ones that function as one. I want to add a play 1 in a different part of the same area to this ‘room’.  I know I can group them and set the tv not to ungroup automatically, but would prefer them to always be grouped and to share volume control, which is the most important thing.  Sonos, if we can’t do this now, please develop it… thanks! 

5
D
3 years ago
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JUBROWNContributor I
asked in Controllers and Music services

Qobuz Canada

I’m a Canadian that has a Qobuz subscription, and recently jumped onboard with SONOS for my multi-room audio setup. I prefer Qobuz over Tidal for sound quality, as well as for their music library. I was frustrated to find that I was unable to connect my SONOS players to my Qobuz account. Qobuz doesn’t even show up on the list of available services to connect to! I know Qobuz isn’t officially available in Canada, but I don’t see why I can’t select it from the list, and log in if I have an active account. Does anybody know a workaround? Would having a VPN solve this problem?

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M
3 years ago
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traildogTrending Lyricist I
asked in Components and Architectural

Current Sonos Update

I have an iPhone 6s and just downloaded the current Sonos Update that’s being pushed.  It seems as though the app is not working correctly.  I’m unable to get into the Sonos control.  The app seems to be pushing Sonos product at me instead of allowing me to control my system.  Not sure what to do.  Any thoughts?

1
Rowena B.
3 years ago
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I'm DowntownContributor I
asked in Speakers

Moved Sonos One; Now, it will not play

I have a Sonos 5 and two Sonos 1 units.  I moved one Sonos 1 from one room to another, plugged it in, and now it won’t play. The light on top is solid white.  Can someone please provide step-by-step instructions?  This is **** and exactly why I got away from Bose.   Moderator Note: Modified in accordance with the community guidelines.

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Mark P
3 years ago
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octo22Contributor I
asked in Home theater

No audio from Beam after TV idle or after switching from Spotify to TV audio.

Hi all,I’ve been having issues for a while with Beam and my TV, namely that Beam refuses to play any audio after my TV has idled or been turned off via remote, or a lot of times when switching between Spotify and TV audio.My setup is a Hisense TV, connected to the Beam via HDMI Arc. TV audio output is set to HDMI etc.Initially the problem was that if I played Spotify through the beam and then tried to watch TV/Youtube etc, no audio would play, even after selecting TV audio in the app. It almost  always required a full power cycle of the TV and Speaker before it would work, pretty annoying but i lived with it for a while.I recently purchased a Chromecast with Google TV, which is now connected to my TV via HDMI.Audio works fine for all the usual chromecast apps, Youtube, netflix, Disney spotify etc, however if my TV goes idle (If nothing is playing for a couple hours etc), when i turn it back on the Beam does not output any audio, even if TV Audio is selected via the app, and requires a

3
Simon B
3 years ago
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jacobscaContributor I
asked in Components and Architectural

recently updated history stopped updating

My “recently played” list  stopped updating.  I re-installed my Sonos 1 yesterday. All works ok except the history. I have done a forced shut down. Reboot the iPad. Nada.  Help?

13
Rowena B.
3 years ago
J
JK_Contributor II
asked in Components and Architectural

Sonos Amp's keep dropping off App

Hi guys, Wondering if someone could help. We have several Sonos Amp’s and one Sonos Port, all connected to the same app (along with a few Sonos One’s and other bits).Every so often, several of the Amps will drop off the app. Each Amp is wired to some ceiling speakers, and we can still play and control music to these directly from Apple Music for example, but we lose the ability to connect them from the Sonos app. I then spend ages dismantling the comms cabinet, taking them all out, rebooting, re-syncing etc and of course, it’s never straight forward.  It’s really exhausting. Does anyone have any idea why this might repeatedly happen, and if there’s anything I can do to get them to maintain a reliable connection to the app? I have created a Diagnostics ticket: 1224320798.  At present, the app only shows 3 connected speakers, (out of 11 if it were all working) Thanks,JK

3
Rowena B.
3 years ago
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scottJordheimContributor I
asked in Components and Architectural

Crackling sound in right Sonos One

When I put my Ones in surround pairing with my Playbase, the right surround speaker has started crackling. It seems to mainly happen when playing audio from my ATV 4K, which plays through my LG C8, which is in turn connected via optical to the Playbase.  When I was using Play: 1s instead, it didn’t seem to have these issues. Have tried switching Sonos Net channels, but nothing seems to help. Have also tried pairing / unpairing the surrounds.

1
Krishma M
3 years ago
D
dhanselContributor I
asked in Components and Architectural

Move woke us up twice in the night

Our Move woke us up at 12:45am and again at 3am - It was in wifi mode previously and was out of its charging cradle so it “should” have been asleep. It startled us all with some type of alert noise twice in the night. Kind of like an Alexa answering tone but, not exactly like that. Hard to know since we were sound asleep. Does it have a low battery alarm sound possibly? (the battery should not have been remotely close to low based on recent use btw) Anyway, I attempted to stop it after the second time (3am) when we realized what was making the sound by turning its volume down to where the LED turns green and also putting it in its charging ring. It seemed to silence it from that point forward, however, we'd like to not have a repeat performance. Any advice? Has anyone had their Move wake up with some type of alert tone in the dead of night?

10
D
3 years ago
R
RajkoContributor I
asked in Controllers and Music services

Sonos Radio not working properly

Hello,I've had to reset my speaker as radio stations weren't working. I've managed to get the speaker back up and running and it plays some radio stations from tune in and Sonos Radio but It won't play any foreign stations which it did do previously until today. What is the issue with it? Also tune in won't find every country under its locations where as before it did, any ideas why this is?Manythanks 

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Y
3 years ago
H
hthompson94Contributor I
asked in Components and Architectural

Move not going into standby

I have a Move I use in my shower.  When I’m done showering, I stop the music playback on the Move.  When I come back the next day, the Move has drained the battery.  I’ve learned to just power the Move off when I’m done now, but this apparently isn’t necessary from what I’ve read in the forum about how the Move should have a 5-day battery life when it’s inactive.  I’m definitely not seeing this.Is there some kind of setting I’m not aware of that needs to be set to enable the standby mode behavior?Any insights are appreciated.

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UKMedia
3 years ago
N
NickHUKContributor I
asked in Controllers and Music services

Primephonic

Anybody else experiencing problems with this service on SONOS. The new releases tab is not working. 

8
C
3 years ago
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FoxCalgaryContributor II
asked in Components and Architectural

How to play listen again on BBC Radio

Not being a uk resident I can’t get or use their app. Is there another way to play Listen Again shows from their website other than Air2 which keeps dropping speakers (I have 7 symfonisks)? 

3
Rowena B.
3 years ago
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APatrickContributor I
asked in Components and Architectural

Is Sonos down? Two systems stopped working this morning

Both the Sonos system that I have in my home and another at an office stopped working this morning. I am unable to browse for music (Pandora) on either one. There was a message on the app that I needed to validate my email address, which I have now done. The system is still not working. Is anyone else having this issue?

6
A
3 years ago
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StevieG345Contributor I
asked in Speakers

Sonos Play 5 loosing connection

Good morning, Yesterday my Sonos Play 5 dropped off my sonos app and had a white flashing light, I recycled power numerous times to the speaker and my WiFi router and after a while it randomly reconnected.  today I’ve woke to find it’s dropped off again, same flashing white light. I’ve moved it closer to my main home WiFi router but still nothing.  I think it’s an issue with connectivity or establishing an IP?  any help would be greatly appreciated.  Steve

4
Rowena B.
3 years ago
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