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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20830 Topics

S
SwolfeContributor I
posted in Portable speakers

roam white noise

Sonos making a hissing noise when playing sounds 

1
Airgetlam
2 months ago
H
HarlemtsitraContributor I
posted in Speakers

Large Sonos system and Eero playback Issues

I have a rather large Sonos system hooked up in a smaller NYC apartment. The apartment is broken into about 4 smaller bedrooms however there are speakers dispersed throughout the entire setup. Several Sonos ones, 100s, 300s, 3 subs, an arc, bookshelf speakers and a boost. The speakers play subpar using Airplay, often dropping or not connecting at all. I then use the Sonos app to stream Apple Music and while it’s better it still has connectivity problems at times. It’s disappointing because I would like to use my HomePods in tandem with the system taking advantage of Siri and even a more dispersed sound. I’m frustrated because I invested thousands of dollars into the system and it does not play as intended and to make it worst I keep trying alternate options like purchasing extenders, upgrading the router, etc. Switched out most of the existing HomePods to Sonos thinking that would resolve the problem because I felt Sonos didn’t not play well with HomePods. It didn’t.  Anyone else havin

1
Stanley_4
13 days ago
M
mcga0045Contributor I
asked in Components and Architectural

AMP and Sonance VP66TL (pair)

Has anyone had any issues with Sonance VP66 TL (thinline) speakers on AMP running at higher volumes.  Distortion, popping/cracking sounds.  We’ve isolated the speakers (and Sonance provided a new set), wiring and AMP, and all seem to function fine independently, but in combination, the problem persists.Sonance and Sonos both are saying products should work fine together.  I have other rooms running AMP with other sonance speakers (same family, just not thinline) with no issues

3
Stanley_4
25 days ago
Z
zebulonContributor I
asked in Controllers and Music services

Sonos Radio

Les stations de radiofrance ne semblent plus accessibles dans Sonos radio. Les stations ajoutées aux favoris ne répondent plus et je ne les retrouve plus dans la liste des stations proposées par Sonos.

2
Z
11 days ago
N
NavyWingsContributor I
asked in Home theater

Sub (Gen 1) comes in after about 30 sec of playing

I have my living room set up with a Playbar, Sub, left and right surrounds Play 3. Often when I play a song it sounds like only the playbar has output and then maybe 30 sec later the sub comes in. I've dicconnected and reconnected it a few times. No change. 

2
Stanley_4
1 month ago
B
Bermuda DunesContributor I
posted in Home theater

My Sonos Arc/2 Era300 system keeps going to PCM 7.1 rather then Dolby Atmos even though the same DVD/Blu Ray/streaming movie showed Dolby Atmos before.....

My Sonos Arc/2 Era300 system keeps going to PCM 7.1 rather then Dolby Atmos even though the same DVD/Blu Ray/streaming movie showed Dolby Atmos in the past…..using Apple TV 4K and LG C series tv…. 

1
G
12 days ago
A
AyeletContributor I
asked in Controllers and Music services

Sonos queue

The queue displays fewer songs then the original spotify playlist. Let's say that the playlist has 300 songs, but looking at the queue, it says there are ony 200.

1
Corry P
2 months ago
E
EricGagneContributor I
posted in Speakers

Link volume controls on groups (Feature Request)

Hello,I love my Sonos speakers, I own six of them and I plan on adding more.   Whenever I listen to some music or TuneIn radio station it is always on the Everywhere group.   I love how the synchronization is just perfect and that I can move from room to room without ever losing a single note.There is however one thing that I find a little annoying.  Since there is no normalization of volume there is often cases where I need to increase of lower it.  It’s unpleasant to have to pull out the phone, unlock it, launch the sonos app and change the volume level.What would be perfect is have an option to “link the volume controls” on the “Everywhere” group an all other group that we create.   With such a feature enabled I could increase/decrease the volume with the buttons or voice control on any of the speakers in the group and it would be adjusted on all of them just like it does with the volume slider in the app.    

1
Corry P
2 months ago
M
MargaritananaContributor I
asked in Controllers and Music services

alarms

It appears that there is no alarm option in the new app. Help center keeps telling me to click alarm in the settings menu but there is no alarm option in the settings menu!!!!!😤

1
M
11 days ago
B
BobbythebikeContributor I
posted in Components and Architectural

Sonos amp starts cutting out after 2/3 days

I have a Sonos Connect:Amp.it is about 7 years old.it has started to play up, cutting out frequently. This happens every three/four days.to fix this, I have to switch it off overnight after which it works fine again for a while.at the moment, I switch it off and pull the plug every night and all is fine.however, this is a new thing so not how unit should work.has anybody had anything similar?FYI if I play through Alexa at the same time there are no breaks in the music, which suggests to me it is not the Router or anything upstream.I begin to think the unit is overheating. Letting it “cool down” seems to be the fix.Any thoughts greatly appreciated!bob. Moderator edit: changed Sonos Amp to Sonos Connect:Amp for accuracy

1
K
1 month ago
B
BayHawkesContributor I
asked in Components and Architectural

need a set up for living room and patio

Hello!  I need Sonos suggestions for the following requirements.Music for my living room that opens into a patio and pool.  So, i need to play music in my living room only sometimes, sometimes only outdoors in the patio and sometimes both.  There’s not TVs involved.So, ideally in the living room i need an amp and speakers. it’s a large space and i wouldn’t mind ceiling speaker solutions.  is a soundbar a good idea with a sub and satellite ceiling speakers?  is there a limit to how many speakers i can add?  For the patio i need weatherproof speakers for sure.  will the same amp be able to power all the speakers?Any suggestions would be appreciated.Thanks!

2
Stanley_4
20 days ago
B
Benno.Contributor I
posted in Speakers

Grouping 4x era 100's

Hello,.I have a larger shed area that I have mounted 4x ERA100s, 1 in each corner. Is there a way to set these up so they are always grouped together. Currently I can only set up 2 and then i have to add/group the other 2 every time I turn the system on. Thank you.

3
jgatie
1 month ago
M
michelinek80Contributor I
asked in Controllers and Music services

Stream music from Galaxy Tab to Sonos Beam 2

Hello, this has probably been addressed several times, but I have a question about Android. I replaced my iPad for a Galaxy Tab and it can't airplay. Is there an app that can stream music from the radio to Sonos for example? Thank you

2
Airgetlam
2 months ago
C
Chapman1901Contributor I
asked in Components and Architectural

Connect (S15) perpetual rebooting

Hi-   I have a few of the Connect S15 devices.  One is continuously in a reboot cycle.  I’ve pulled power and plugged back in.  Still does it.   I disconnected all lines going to it with only power being applied, still does it.  Held the play/pause button down while applying power, gets to the orange light (flashes a few times) then reboots.   Is it a lost cause? Thanks!

1
N
2 months ago
V
VeeperEnthusiast II
asked in Controllers and Music services

New interface / app is non-intuitive

Sonos, your new app is not at all intuitive and feels like a marketing committee’s attempt to smash all of the relevant things into whatever THEY felt was “cool” Do you have a way to roll back the UI to the old version?  I play certain playlists every night and one of them is a playlist I put on for my boys, every night.  The Sonos Playlist is now two layers deep, and not even listed alphabetically.Seriously.  What is wrong with you people?! You’ve taken it upon yourselves to make the app completely dysfunctional from a UX perspective. What a mess.

1
J
9 days ago
B
Brimarr07
posted in Home theater

distance of speakers from seated position

Hi, I have the arc,gen3 sub I'm thinking of getting the era 100's for surround sound.My room is oblong 17ft by 8ft my settee is up against the wall)17ft so my seating is 6ft away from sound bar and TV, the eras will be roughly a foot behind me, will I still achieve suround sound or am I too close to sound bar, in other words will the sound bar drown out the rears?

2
Corry P
1 month ago
V
Vergil666dmcContributor I
asked in Home theater

sonos 5.1 volume control

Im currently using a playbar, sonos 1s and subwoofer for my living room  i find that the playbar is a bit quiet is there a way to turn up the playbar whilst not doing that for other speakers almost an individual control for each speaker would be great.

0
V
11 days ago
M
Martino_chContributor I
posted in Controllers and Music services

Really?

Realy? Thats what we have from Kids generation Z today. I open Sonos app, use it, oh no cant use. This in 5 secounds, i ask Sonos Team, you check your update or you think only thats must work, i think last. TEST IT BEFORE YOU "improve" something that was ultimately lost 100% meesed up. Up until now, Sonos has always been TOP, now i give you the title "FLOP of the year 2024".Please fix it immedetly! Go back to TOP!

0
M
10 days ago
C
coombsbContributor I
asked in Controllers and Music services

You Tube Music not working with new app

Woke up this morning to the new app, I knew search was going to be a disaster as they've been pushing the "new" search before that is clearly much worse than being able to simply pick what you are searching for and seeing only those things (albums, songs etc).However it's even worse than I imagined. It always shows results from BBC first now, even after setting You Tube to preferred (no way to order beyond put this one first) and You Tube never shows any results, either on my library or the main thing.I've reorthorised the account, didn't make any difference.  How do I fix this? Can't believe an app update has bricked my expensive sound system. 

0
C
9 days ago
B
banooContributor I
asked in Controllers and Music services

sonos: please add back the alarm function & timer to turn a particular station off ( the 3 dots have disappeared!)

sonos: please add back the alarm function & timer to turn a particular station off ( the 3 dots have disappeared!)

1
P
9 days ago
G
Greg IContributor I
asked in Home theater

Compatibility

I have a 5 year old Sonos Beam connected to my TV and am wodering if the Sonos Era 100 is compatible with the Beam and would it enhance the sound quality when watching TV?

1
G
12 days ago
E
economosContributor I
posted in Portable speakers

Need to remove Sonos Advertisement at start up

Why do I have to listen to “Sonos” advertisement when I start my Move.  I have already paid for the product and object to having to listen to “Sonos Ad’s” when I turn on my Move.  How do I disable this?

1
Airgetlam
2 months ago
M
michelenicolisAvid Contributor I
asked in Home theater

ERA 300 + BEAM GEN2

I have a question, I know it shouldn't be asked but...FOR LISTENING TO MUSIC ONLYI intend to purchase the beam soundbar (Gen2) to obviously place under the TV. To the right and left of the TV, well spaced, I already have the ERA 300, which I listen to mainly for music. If I add the Beam2, again to listen to music, can it work? Am I losing something for Dolby Atmos?second questionFOR FILM WATCHING ONLYI don't have anything behind the sofa at the moment, I can't put the ERA 300! So if I see and hear the soundtrack of a film with this new configuration (ERA 300 left and right in front of me and the Beam2 under the TV) can it work? I know I lose the surround effect but at least the stereo and dolby effect remains?In the future, small, what could I add behind the sofa?Thank youMichele

2
M
9 days ago
B
Blighty71Contributor I
asked in Controllers and Music services

Sonos New App “Android”

I’ve just updated Sonos App on my wife’s Android phone. I’ve been reading other community comments, where people mentioned they experienced issues. After 30 minutes of playing around with settings (on phone), managed to get Android phone updated. All I’d say to anyone installing new App, ensure;your phone is on same WiFi network as Sonos controller your phone has latest version of operating firmware have patience whilst performing necessary updates (it takes time to finalise settings)Hope this feedback is useful?

0
B
9 days ago
F
freshacornContributor I
asked in Speakers

setup added a room i didnt want

Trying to reconnect a One speaker, a new room was created although I picked the correct room to add it to. How to fix?

2
Airgetlam
2 months ago
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