Hi got some older play 3, play 5, playbar and sub. They just stopped working and most Times The app wont find system so i reset The app and speakers. Now when i try to connect them again they all say that my wifi password is wrong. Im sure password is right. Sometimes i get one working with cable but then when cable is out again The app says it dont find The system. And if one starts working it looses connection after a few minutes and says wifi password is wrong. Any help will be very appriciated.
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Userlevel 5
+14
Hi
Welcome, thank you for reaching out to Sonos Community since you already tried all troubleshooting steps let me help you further.
Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?
If you need help with any other information, please be sure to let us know.
i have just reinstalled the app and tried with a play 3 that was set back by pressing play button at the same time as plugging it in so i dont know how much info is in the report but the number is,
1930562309
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.