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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20851 Topics

M
MurrayTContributor I
asked in Home theater

One SL and Sub not reconnecting to new wifi

I changed my wifi about 2 weeks ago. Managed to go through and reconnect my Beam and one of my One SL surrounds. For some reason, the Sub and the other SL surround won’t connect to wifi. I’ve been through the steps in the app, typed the wifi password, connected the One SL to the router but it still can’t connect to the network. I’ve even tried setting the whole thing up as a new system but I’m still stumped.  Can anyone point me in the right direction please

4
M
7 months ago
D
Dekka789Contributor I
asked in Portable speakers

Can i play hi res music on Sonos move?

Can i play hi res music on Sonos move? Can i connect an ipad or iphone using the usb c connection?Moderator edit: edited for readability.

7
N
2 months ago
S
Steph44Contributor I
asked in Controllers and Music services

fin des morceaux coupé avec sonos connect et deezer

Bonjour,Quand j’utilise Connect avec Deezer, la fin des morceaux est systématiquement coupé. Cela fait des années que j’ai le problème. Ça ne se produit pas avec les autres enceintes sonos.Est ce que sonos pourrait régler ce problème ou voir avec Deezer si le problème est chez Deezer ?Merci d’avance pour votre réponse s Google Translate:Good morning,When I use Connect with Deezer, the end of songs is systematically cut off. I've had the problem for years. This doesn't happen with other PA speakers.Could Sonos resolve this problem or check with Deezer if the problem is with Deezer?Thank you in advance for your response

6
M
5 months ago
G
GibbmareContributor I
asked in Home theater

how do i tell if my IR repeaters are working?

I am having a hard time finding what everything in the app does and what each option does.  I see lots of people saying their ir repeaters aren’t working.  How do I know mine are.  Is it just for the volume adjust   Do I need all the options for IR turned on. The ir light repeater   Where do I find a description of everything available in the app and if it needs to be on or what each does.   Even called support and well chatted and they told me go to support online and that’s it.  Guess I was asking too many questions for him. So he just gave me the link for support which is where I started the chat from.  So please any info on the IR would be helpful. Thanks

5
G
9 months ago
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Raccoon83706Contributor I
asked in Advanced setups

How to get amp connect and play:1 to communicated

I recently purchased a fancy new record player with the intent of playing my vinyl songs through RCA cable to my Connect:AMP gen1 on s1 (can’t upgrade to s2 software) and then actually played through my Play:1 gen1 pair (say they CAN be downgraded to s1 software), I’ve been trying to downgrade the Play:1’s for forever and always throw an errror code and say they can’t be downgraded, I NEED HELP!!!!

12
R
7 months ago
D
DesertMausContributor I
posted in Controllers and Music services

Solution to using smbv1 with S1 controller

Hi! I found my solution to having several Sonos devices still on the S1 controller and needing a smbv1 Nas device to share my music library. Finding a current router based nas or a current nas with out of the box support for smbv1 seemed fruitless short of spending more than I wanted, so the low cost alternative was to build one myself using a raspberry pi 4 with a USB attached drive and running open media vault, which allows setting smb to v1. Definitely not secure to put accessible from the internet,  but secure enough for my home network. Streaming from it to my sonos devices is back!

1
Jamie A
8 months ago
S
socket1150Contributor I
asked in Controllers and Music services

Cannot remove music library sources

I have 2 music sources I want to remove, but there is not option to remove. One source is from my NAS, and another from a PC. Both disply on the windows desktop app as well as the mobile app, but neither show up on ´manage library settings´ on desktop, or ´services and voice´on andriod app.How can they be deleted?

2
ratty
8 months ago
P
phd67Contributor II
asked in Controllers and Music services

Removing older Sonos product from S2 without resetting it

Greetings, I recently bought a new Sonos Beam which prompted me to finally upgrade my system to S2. I now only have one device, a Play 5, that is not compatible with S2. The Play 5 is in my office so I’m fine with keeping it on S1 and not using it in conjunction with anything else. The trouble is the S2 app keeps telling me I have an incompatible product and I can’t upgrade anything until I delete it from the S2 system. I understand that resetting the Play 5 will remove it but am wondering if there’s a less drastic way to do it, as I have a ton of music services, playlists, etc. associated with it that I’m not relishing recreating. Any help would be appreciated. Thanks. 

4
Stanley_4
3 months ago
J
johnyjacquesContributor I
asked in Home theater

Sonos home theater setup

I am in the market for a home theater setup for a room I am converting into a literal theater in my house. I have looked at other products sent to me from friends but if what I am trying to accomplish could be done with Sonos/Sonance I would rather go that route as my entire home is already powered by Sonos. So here is where I landed and questions about this setup before I buy:What I am trying to accomplish here is an 7.1 Dolby Atmos configuration if possible.Room dimensions if that matters is approximately 300sqfFront right/left and center speakers = Sonos Arc soundbarSub = Sonos Sub (Gen 3)Left/Right surrounds = Sonos/Sonance in wall speakers powered by Sonos AMPRear left/right surrounds = either Sonos/Sonance in wall or Sonos Era 300s Ideally I would like to keep as much of the surrounds hidden as possible which is why I am going with in wall and not sure if it would also work with in ceiling maybe for the left/right rears or if that wouldn’t work. I was told by a friend that the So

8
Stanley_4
2 months ago
L
LonglandContributor I
asked in Controllers and Music services

“extensive” App Upgrade

How complicated can you make an App. 🤔Don’t know about anyone else but I can’t modify or add a new alarm. I can get to alarms but unable to edit - does anyone test these before releasing? 😡Previous alarms are still there but cannot change anything. Am I just being daft or is anyone else finding the same? Can anyone help?Thanks

9
W
12 days ago
BOL74
BOL74Avid Contributor I
asked in Portable speakers

Move charger

Greetings Forum-users👋 For the one’s that “are familliar” with me and my Sonos…i have now placed two Roam in my bathroom. I have been using them at grannys place but then i bought a couple of Ikea Symfonisk Lamp’s. Anyway….I have not been able to find a good spot for the Roam’s in the bathroom. I have placed them in a small window. They are set-up as stereopair just as an info. But(oh no,here he goes again😆😆😆) i’m not comfy with the sound(performance). Not that i’m suppose to creating a discoteque in my shower i think it’s a little doll. It might be that i should try move the Roam’s closer to the glass-corner where the shower is. For that i need some wall-mounts,and i’m pretty sure i’m not getting around the issue that i need to drill a whole in the wall for this mount to be. The Roam’s IS going to be ON the charger allways. Not gonna place them on this mount only when i’m in the shower.Then i start thinking: Why not try two Move’s(gen2) in stead. Buy two orginal Hooks and screw th

15
BOL74
12 days ago
I
IA_G550Contributor I
asked in Advanced setups

Boost: Not connecting

I just moved to a new apartment and they use Xfinity internet service however the service is through the apartment complex through what Xfinity calls it “community wifi” and my boost will not connect to the internet here. Ive tried everything from app/system reset to purchasing a brand-new boost and it still won't connect. The Xfinity tech rep mentioned that they use IP 10 vs IP 192.168 which could be the reason why the device won't connect. Additionally, I tried wiring the boost through the ethernet in the wall, ethernet switch coming out of the modem, and finally the modem itself and no luck. At this point I have no clue as what it would be. Sonos tech said that it would be multitask issue from Xfinity or a firewall setting thoughts anyone?

1
Stanley_4
1 year ago
D
DrNaugContributor I
posted in Controllers and Music services

my streaming services no longer work on any of my products why?

Any idea why all my streaming services stopped working on all my Sonos products? I’ve deleted them, re-added them, re-authorized them… nothing…. I can’t play any music on my system and it’s been 3 weeks now

3
Airgetlam
10 months ago
V
VonBrickContributor I
asked in Speakers

Era 100 Stereo Pair Issue Playing Line-In From Play:5

I have been a happy Era 100 user until the right channel in an Era 100 stereo pair stopped working today. It ONLY malfunctions when I group this Era pair with a stereo pair of Play:5’s playing a Line-In source. The left speaker in the Era pair continues to play without error. The Era pair CAN play from any streaming source in stereo without error. The malfunction only occurs on the Era pair when playing from a line-in source on the 5’s.i have restarted all speakers in the house, unpaired the Era stereo pair and created a new pair, factory reset the right speaker in the Era pair, and the error continues.Thoughts on what may be going on here? 

4
Corry P
11 months ago
L
littledudeContributor I
posted in Home theater

Information about sonos arc, amp sub and surround speakers

I am thinking of getting myself a Sonos Arc along with Sub G3 and an Amp. For surround sound, I already have speaker cables running in my wall and I am thinking of getting a pair of Dali Oberon on wall speakers (passive). I have the following questions:Would it be possible for me to connect these speakers to the Amp? The specs for the speakers mention that they have a 6 Ohms impedance and recommended amplifier power is 25-100 Watts. Considering that the Amp outputs 125 Watts per channel at 8 Ohms, would it be ok to connect the speakers to the Amp? Given that the passive speakers can be connected to the Amp (or in case they cannot another pair of passive speakers can do the job), I want to have the following scenarios for listening: When watching TV, or streaming music from network or other app, I want to have a 7.1.4 system, i.e. the Arc, Sub and the two passive speakers as surrounds. When connecting my record player to the line-in of the Amp I want to have only the two passive speake

7
jgatie
4 months ago
gearHunter
gearHunterContributor I
asked in Components and Architectural

System reset, can no longer add Apple Music

My Sonos system was connected via Ethernet through my Playbar. I’ve moved my internet to a different room, meaning Sonos is now connected through a Play One. I couldn’t get the system to work and opted to factory reset all speakers. Since going through the factory reset process, I can no longer add Apple Music to my system. Each time I try, the Sonos app transfers me to Apple Music where I select, “Already a member” at which point I’m asked for my password. I am then presented with a pop up window saying, “We’ve run into a problem. Try again.”Here’s a diagnostic: 593911634Thanks in advance, to all that chip in. 

2
gearHunter
3 years ago
A
Avi13Contributor I
asked in Components and Architectural

sonos playbar not playing tv sound

Hi, My playbar isnt producing any sound via the optic cable from tv. I tried changing the cable but still no luck. My tv is a toshiba 2016. On the app it shows the tv but no sound. I tried turning the speakers off for the tv but still no luck. I dont know if this is a software or hardware issue as music directly from the app is playing completely fine. please help.

1
G
3 years ago
A
Andrew_188Contributor I
posted in Controllers and Music services

YouTube Music vs CR200

Hello,I know that CR200 support is limited at best, and I understand that the older device is probably quite limited in terms of program storage space.But now that Google Play Music is dead (RIP) I am very hopeful that you can reclaim some of that program space to fix Youtube Music support.Because today, on my CR200’s, all I see when I select Youtube Music is “Unable to browse music.”

5
controlav
3 years ago
B
Benkenobi90Contributor I
asked in Home theater

I lost my 2 Play 1.

Hi everyone I Lost my 2 play 1 on my network today…They are connect by WiFi, and when i try to reconnect them it doesn't work…I have another device (one SL) which IS still on my WiFi and works.I've tried to reinitiate them but unsuccessfully. It appears when they are directly connected with LAN but they don't work on wifi… Do you have any ideas ? Best regards Benjamin 

5
Mark P
3 years ago
P
PeeWee226Contributor I
asked in Portable speakers

Sonos Move on Sonos1 app

Help! I got my Sonos Move today. I have older products and use the Sonos1 app. I cannot get the Sonos Move to connect to the system. 

3
J
3 years ago
W
Wilf21Contributor I
posted in Controllers and Music services

Tunein Radio stations give programme title, Sonos radio does not

I don’t know if other users find this, but when I connect to a radio station via Tunein (e.g. BBC Radio 4), I get the current programme title shown (as I would get on the DAB station) in the app.  Connecting to the same station via Sonos radio, only shows the station name. Anyone else find this?  And is there perhaps a setting on Sonos Radio to change this behaviour? TIA. Wilf

2
W
3 years ago
N
nigelsmithAvid Contributor I
asked in Controllers and Music services

MacOS update - An unexpected error occured while importing playlists

I finally updated macos to Catalina 10.15.7, which replaces itunes with apple music.Now I get the ‘unexpected error occurred while importing playlists” error every day when my music library updates, and all my playlists are invisible to Sonos.I’ve tried exporting the ‘music’ library as xml and using it to replace the itunes library file [which appears to update itself anyway] as suggested here but it didn’t help.90% of the time I use Sonos playing music from my library, so this is really spoiling things.Help!

1
C
3 years ago
F
Frustrated529Contributor I
asked in Components and Architectural

Connection to Spotify was lost.

We don’t have a bridge, unhooked the speaker that didn’t fit the recent upgrade, are using the new controller and still the four play 1 speakers we use constantly lose connection to music services. I mainly use Spotify but it’s happening across the board, the alarms set up to turn on radio stations all just bong the Sonos charm and it’s driving me nuts! I know friends who all seem to be having similar problems over the last months or so, is the system doomed?! 

1
UKMedia
3 years ago
aalex10
aalex10Contributor I
asked in Components and Architectural

Cannot connect to beta

Not sure where to report this but when I go to https://beta.sonos.com/, sign in using my "previously" working credentials, I get redirected to https://beta.sonos.com/login/oauth/2/authorize?p=OAuthCustomerLogin&ref=https%3A%2F%2Fbeta.sonos.com which respond a 400. 

3
Rowena B.
3 years ago
P
philibertContributor I
posted in Advanced setups

problem to connect laptop on my sonos move loud speakers

how can hear my laptop music on the sonos move loud speakers ? thanks

3
Airgetlam
3 years ago
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