Boost: Not connecting

  • 1 May 2023
  • 1 reply

I just moved to a new apartment and they use Xfinity internet service however the service is through the apartment complex through what Xfinity calls it “community wifi” and my boost will not connect to the internet here. Ive tried everything from app/system reset to purchasing a brand-new boost and it still won't connect. The Xfinity tech rep mentioned that they use IP 10 vs IP 192.168 which could be the reason why the device won't connect. Additionally, I tried wiring the boost through the ethernet in the wall, ethernet switch coming out of the modem, and finally the modem itself and no luck. At this point I have no clue as what it would be. Sonos tech said that it would be multitask issue from Xfinity or a firewall setting thoughts anyone?


Best answer by Stanley_4 2 May 2023, 03:05

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1 reply

Userlevel 7
Badge +22

Likely Xfinity security is blocking you.

Get your own router, plug it into the Xfinity wired port and set it up.

Connect your phone or tablet to the new router and then go through the App to connect your other Sonos.