• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20421 Topics

B
Bowen51Contributor I
asked in Controllers and Music services

Settings on Sonos App are greyee out and unavilable.

Can anyone help with the below?! Just set up my first Sonos speaker but these settings are unavailable. No updates due on anything.  

9
N
3 months ago
Edgie70
Edgie70Avid Contributor III
asked in Controllers and Music services

app notification Samsung Galaxy S24+

Hi all , just got a new Samsung Galaxy S24+ , the pull down notification for the Sonos seems to partly miss the speech enhancement button , anyone else have a new Samsung with this little hick up ???? 

11
Airgetlam
2 months ago
P
pp64Trending Lyricist I
asked in Controllers and Music services

new app no albumart also uppdate musiclib index

In new Android app in music library albumart is not shown anymore.How van i manually update the index of my music library in the new app? 

7
H
6 days ago
L
LasumokarenContributor I
asked in Home theater

Sonos beam buzzing.

Hi all.I’ve been having problems with my beam almost since I got it. 5-10 I’ve been forced to reset my tv and my beam to make it work. This time it didn’t work on hdmi-arc after reset, so had to plug in to optical adapter. And now tv remote can’t control volume any longer. Last time I talked to a supporter, I told him I would buy another brand, and he told me he would do the same. the buzzing I’ve decided I could live with. Next problem. Yesterday I connected my sons Nintendo switch to the tv. After about 5 minutes, the sound goes from beam to tv. After that, it’s impossible to make the beam work with hdmi. Beam has been reset, and so has the tv. Doesn’t work. I really love my Sonos when it works, but it’s just more and more things that make me want to leave this brand.any good ideas?

5
Paul A
3 years ago
T
TangoMeAvid Contributor I
asked in Home theater

Can I Save and Switch Between TruePlay Profiles On My Soundbar?

I set up a Playbar in our barn as part of a home theater system.  (The rec room is down there, so, no, it’s not for pigs or cows in the barn!)  I remember going through the room with my phone to help the Playbar read the room and set things up.  For various reasons, I may be replace the Playbar with an Arc.  That would mean I could sell the Playbar or move it into my study.The issue with my study is that I have 3-4 different places where I’m sitting and would be listening to music or watching movies on the sofa.  Is it possible to create some kind of profile for the Playbar for each of the locations I’ll be sitting in, so I can switch from one to the other, depending on where I’m sitting?

2
T
3 years ago
F
fatmcgavContributor II
asked in Components and Architectural

Audio skipping and stopping from multiple sources.

Hi there, I'm a long time Sonos user, however recently we've been expericing serious issues with audio skipping and stopping. There's no obvious correlation on source or media type, as it skips whether playing from Sonos app, YouTube music, Alexa and Google Home. Some times music will play completely fine, and other times it will skip after like 15-20 seconds.From a setup pov, I've got a mix of Sonos Play:3 and Symfonisk bookshelf speakers, all connected via WiFi. Home WiFi is a Ubiquiti Unifi network, with 2 AP's and a USG Pro gateway. Internet is an 80/20mbps FTTC service, which isn't heavily loaded. I've just generate a support diagnostics, reference is 1595664835I've checked for firmware updates etc, but all showing as upto date.Any suggestions? Thanks in advance. Gavin 

3
Simon B
3 years ago
R
Russell1994Contributor I
asked in Components and Architectural

Clicked upgrade on my Connect:AMP icon

In my account I have mistakenly clicked on my Connect Gen 2 Amp for upgrade which I clearly do not want to do! How do I cancel the upgrade before i lose my amp clicked about 4 days ago regards Russ

5
Airgetlam
3 years ago
M
MatmatContributor II
asked in Components and Architectural

Random speaker disconnection

Hi, I have 7 speakers : 2 Play:1 standalone, 1 Play:3, 1 One and 1 Beam + Play:1 surround. The Beam is wired and all others are on WiFi. I use a router Asus Rt-ac68u on which my hard drive with local library is plugged. Everything worked fine until about a month ago. Now speakers are often randomly disconnecting during seconds or minutes and coming back all of a sudden. That does it with both local library, Spotify or if I play music from my phone. When it disconnects I can still see the speaker in the app but no sound is coming out of it. It also does it on WiFi and on the Beam which is wired to the router. I tried forgetting my sound system and reset all speaker, no help. I tried resetting the router, no help. I tried unplug the Beam wire and use wi-fi instead, no help. I tried assigning fixed IP to all speakers, it's a bit better but still happening (though a bit less often). Do you have any idea how to solve this issue ?Thank for your help.

2
M
3 years ago
O
Otter401Contributor I
asked in Advanced setups

Gen 1 sub stopped working

I currently have a 5.1 surround set up using a gen 1 sub, beam, and 2 One SLs. My sub randomly stopped working the other day and upon trying to reconnect/reset/repair everything, it will not play any audio. Prior to it stop working it was making a random periodic popping sound. This is when I tried resetting it and reconnecting. At first it wouldn't connect, now it'll show it connects fine but will not play any audio when linked to my 5.1 or my other Sonos one in the kitchen. Is the sub just toast now? I've also tried using WiFi and Ethernet, no luck with either.  Here's the diagnostic code: 1200403642

1
Ken_Griffiths
2 years ago
M
Mike A PContributor I
posted in Controllers and Music services

intrusive ads

There seem to be 3 streaming options for my favourite station, Classic FM. Sonos Radio; Global Player & TuneIn. Recently, all 3 of these providers have been interrupting steaming music with advertising. This is in addition to the normal advertising either side of news breaks etc. This intrusion ruins the enjoyment that listeners ought to expect and from my perspective at least, is completely counterproductive as it would discourage me from using the products or services. If this doesn’t stop, I will get a tuner and use the line-in facility again, streaming the FM radio channel instead. Hopefully pressure will be applied by Sonos to eliminate this intrusive practice. 

1
106rallye
2 years ago
L
lawrence1902Contributor I
asked in Speakers

Sonos Play 1 skipping songs on a particular type of playlist (1651581632)

I have playlists, where it always skip songs. We cannot determine the cause since on other players (browsers, media players, etc.) it works correctly.  Submitted a diagnostic report immediately after experiencing the skip: 1651581632 I play this file via TuneIn custom local radio. The URL is: http://www.zanjanisound.com/core/api/file/playlistts.m3u?id=113. It skips after some time or during the transition to the next song. It only consists of two songs.

3
Ken_Griffiths
3 years ago
K
kezzContributor I
asked in Home theater

Sonos and Spotify

I have just purchased a sonos arc and have tried all of the problem shooting ideas to get Spotify on my services, but unfortunately nothing has worked can someone help with any ideas that they have done to get Spotify??? 

7
K
2 years ago
O
ottork1Contributor I
posted in Controllers and Music services

YouTube Music only shows my playlists

I just added YouTube music as a service.   When I search an artist, YouTube Music is not an option.  When I click through the YTM service, the only option I have is my playlists.   How do I configure it so it shows up in artist searches, shows “new Releases”, etc?  Anyone else have the problem or better yet, a fix to get it fully integrated?  Sonos S2.

2
Airgetlam
3 years ago
L
LynnnContributor I
asked in Components and Architectural

Room containing only Sonos Port stops

When I stream multi-room including my study (where the port is the only device) several times a day the music will stop in the study with no error visible in the app (but continue playing in the other rooms).  when I check the app, the study is no longer selected.  If I add the study back again it works for awhile (sometimes minutes sometimes hours) before that room falls out again.  it doesn’t seem to matter what streaming music service  I use although I use SiriusXM most frequently.  All of my devices are Wi-Fi connected and I’ve done some basic troubleshooting (Wi-Fi signal strength measuring, google mesh testing, reset router and all mesh devices etc.) without changing the nature of the problem.   where can I start to troubleshoot this - is there an error log someplace I can check? if you have access to support diagnostics, my confirmation number is 220085643. thanks!!  

5
J
2 years ago
T
Tch1Contributor I
posted in Portable speakers

Sonos Move and Orbi Mesh problems

I’ve been having problems with my Sonos Move disappearing from my Apps and really bad battery life.  I have an Orbi mesh Wi-Fi system and guessed that the problem might have something to do with the way the 2 systems integrated.  I was running without a wired connection so on the Wi-Fi rather than Sonosnet. I tried adding my Boost back into the system and reverted to Sonosnet and all my problems have disappeared.  Much better battery life and no missing speakers.  I of course rebooted everything to minimise the chance of any conflicts.  Interestingly the Boost is plugged into an Orbi satellite (based on central location) and seems to work fine.  I’ve added the post in the hope that it might help others.  

1
ratty
3 years ago
S
Sseefeld7Contributor I
asked in Components and Architectural

why does sonos support suck

I called 2x today to support because my 27 Sonos speakers have somehow all disconnected from my UniFi network.  Both times level 2 support was involved / basically telling me to contact UniFi .  The problem has nothing to do with UniFi - only Sonos among 450 devices on my four Wi-Fi networks has a problem.   Thanks for nothing Sonos / I failed to even get an email response after they promised to provide one.  

1
Corry P
2 years ago
K
kevinpruContributor I
asked in Controllers and Music services

Duplicated iTunes Playlists

Ok, I already searched, read, and tried the suggestions for ways of removing duplicated iTunes Playlists from my Sonos system. All those attempts only add more duplicates. As in now I have some Playlists being listed 3 times in my Sonos.I searched everyone on my computer and NAS drive for any duplicated, no duplicated exist. I checked my Music Library on my computer, no duplicates exist. Yet, Sonos insists to show me duplicated Playlists.I’m completely stumped and out of anymore things to try. Besides the only thing I can think of and see reference to is the Sonos “Share”, but no comments that say about the “Share” provides any info as to where this “Share” is or how to access it. Any thoughts? Thank you.

2
K
2 years ago
D
DComaskeyContributor I
posted in Components and Architectural

Speaker turns on with max volume

I have several speakers throughout my home. However my Play:5 always turns on cranked to the max! It is extremely startling and frustrating!!! All others remain at the volume they were set to before turned off. Why is this one speaker winky??

2
Airgetlam
2 years ago
E
erndaContributor II
asked in Components and Architectural

no sound from surrounds or sub after replacing a playbase by with a Beam2

I just got a new Samsung television and decided to replace my old playbase with a new beam 2. My system includes two play ones for surrounds and a sub.  The Beam is connected via Ethernet, others wireless. Beam is connected to TV with eARC. Sound from Beam is fine and app shows Dolby Atmos input from Netflix. Steady white lights on surrounds and Sub but no sound out of them. App on my iPhone shows system correctly (Beam + 2 surrounds and Sub). Removing and reconnecting satellites with app asks me if I want to move one satellite from “Den2” to “Den” and the other from “Den3” to “Den” (I only have one den and the app only shows one room called den). I say yes to moving them but I get an error message about trouble connecting but app then shows satellites connected anyway. Same if I remove and re-add the Sub.  Not sure if I need to factory reset the satellites and Sub and start anew or what.  Thanks

3
E
2 years ago
N
nealperkinsContributor I
asked in Components and Architectural

Can Sonos 'live' without a 2.4 MHz band (only using 5.0MHz)

I’ve moved into a new building and I’m having bandwidth issues. “Supposedly” these issues may be arising from conflicts between the 2.4 and 5.0 MHz radios. I am considering asking that the 2.4MHz radio be eliminated. (This is not ‘my’ modem/router so I cannot do that myself.)My System does have a wired playbase and all the other speakers are wireless.So, can I eliminate the 2.4MHz radio without Sonos issues?Thanks!

3
N
3 years ago
B
BrittexContributor I
posted in Controllers and Music services

Amazon Prime not working

Amazon Prime (not Premium) music has just been added to my Sonos. Whenever I select anything to play within the Sonos app I get the message “ Go Unlimited. Listen to this music and tens of millions more....” Following this link takes me to a Premium purchase page. I just want my regular Prime music to workI have tried removing and re-adding the service three times now Thx

3
Mark P
3 years ago
R
RichyKContributor I
posted in Components and Architectural

DTS on PS4 with Sonos ARC

Hi all,With the new firmware 13.4, I try to configure DTS with my PS4 and my sonos ARC.I have a TV Samsung with eARC, and my PS4 is connect to my TV with HMDI.on my PS4, “audio outpout setting” is on “bitstream DTS”, my TV is configure on “passthrough”, but ma Sonos app display “Dolby PCM multicanal”. So, it’s possible to have DTS with PS4 with the new firmware ?could you help me ? :)

1
G
2 years ago
J
jackie87Contributor II
posted in Components and Architectural

Sonos in a bathtub of water

One of my speakers ended up (Sonos one) in a bathtub for less than a minute.  I hit it with the blow dryer. It seems to be fine, but should I soak it in rice? Any other advice?

3
K
3 years ago
F
FrankyNauContributor I
asked in Advanced setups

Issues with S2 security/Adding a device on a shared network/Setup difficulty

Hi All, Two issues:I can see and control another resident’s SONOS system without logging in (turn on/off Alarms, Play music etc) but cannot add or remove devices. I cant create my own system or add my own device to the shared WIFI network and can only use the S2 app.I will attempt to explain this as simply as I can - and am seeking a solution.I recently acquired a SONOS Roam and primarily use a homepod based setup within the house. - a mobile Airplay Speaker? yes please!  Perfect for taking out on the back deck.... The problems:I live in an  Government Service residence (we are required to live here for work, and have to comply with the network requirements, and all share the same private network and are not able to introduce new networks into the building. There are approximately 26 apartments with each household being everything from single individuals to families of 5). One of the other residents already has a Sonos System. When I open the S2 App, I can see their entire setup, turn

2
J
3 years ago
M
MenacesoContributor II
asked in Components and Architectural

Products disappear and then reappear and volume keeps cutting out on system

Help.  After many years of near faultless operation of my system I am suddenly having real issues.The only changes I have made recently are to upgrade to a new BT Smart Hub 2 and add a secondhand Play 5 Gen 1. Two weeks later my problems started. First certain units started cutting out and then would suddenly kick in again. Then I noticed some products disappeared from the app. I have noticed on the app that after the volume disappears it looks like the signal is still being received (Radio) and then that stops too.  I have tried a router reboot, disconnecting power to products and tried to reset the system. I now have all products showing in the app but still get cut outs of volume. My whole system is hardwired.Any ideas welcome please.

1
Ken_Griffiths
3 years ago
Terms & ConditionsCookie settings