• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20418 Topics

W
waybarriosContributor I
asked in Portable speakers

Sonos Move randomly turns off?

I own a Sonos Move and have noticed that it powers off exclusively during playback, despite being connected to a charger, leading me to believe that the issue isn't related to the battery. After consulting customer service, they suggested that it may be due to interference, but the device continues to power off on its own. Can you offer any suggestions on resolving this issue?

3
Ken_Griffiths
1 year ago
M
MattjakobContributor I
asked in Controllers and Music services

Unwanted sonos control outside wifi

My bf and I have separate homes each with a Sonos system.Sometimes when he’s at his place he mistakenly plays his spotify on my sonos (we’re not sharing wifi… so i guess the only connection is via his phone network). How is this possible ?And more importantly how can I stop it…

3
Ken_Griffiths
11 months ago
V
vjkAvid Contributor I
posted in Home theater

ERA 300 wall mounted above head and angled into MLP or ear level

I plan to wall mount the ERA 300 in normal orientation on my living room back wall. The MLP is about 90cm in front of that wall and the speakers would be located about 164cm on each side of the MLPI have come up with two height positions from the floor up based on my seated ear level being 95cm.127cm - Angled towards MLP 15 degrees left/right & bottom 79cm - Complying with Atmos guidelines 1.25x max height in relation to Arc heightI know I would probably need to experiment with these arrangements myself and choose which sounds better to my ears but I wanted to ask fellow community members how was their experience experimenting with the height placements of the ERA 300 - do you get better sound higher and angled in or around ear level? Now, would your positioning change if the centre tweeter be enabled in the future? flybyme learnmedia Mrcgibb

3
AjTrek1
1 year ago
M
Martynk1966Contributor I
posted in Home theater

help

HiIm sure a dumb questio  i have a playbar and 2x 1sl when i turn the tv on theres no audio until i log onto the app and select tv is this right as the wife doesnt have the app and its driving her mad keep asking me to turn the sound inThanks 

3
M
1 year ago
J
jimmcwilliamContributor III
asked in Controllers and Music services

Tidal to Gen Beam 2 - Tracks won't join Queue

Hello,Just signed up to Tidal and I’m trying to play music on my Gen Beam 2.I can use the Tidal app on my iPhone and then redirect the audio to the Gen 2 speaker, this works fine.However, if I use the Sonos app and select a track from Tidal I get an error message saying ‘Unable to join queue’.Any ideas what I’m doing wrong? Is it something to do with my WI-FI set up? I have the Amazon Eero devices so I suppose my phone could be connected to a different Eero device compared to the Gen. I have audio quality in the Tidal App set to Hi-Fi for both streaming and download. My Wi-Fi is Virgin Fibre with 81 MBPS download.Something I’m not entirely clear on is whether or not my Gen 2 plays back at Hi-Fi quality if I use the Tidal app on my iPhone and redirect the audio to the Gen 2. Isn’t this using Airplay, which can’t support hi fidelity audio?This was my understanding with Apple music at least.Any help appreciated.Thanks,James

3
Corry P
1 year ago
F
filmer1001Contributor I
asked in Advanced setups

sonance sr2-125 not getting signal

Hi all. I’m setting up my sonance garden series 8.1 and I’m not getting any signal when I plug in the sonance sr2-125 amp (which is also connected to my sonos port).  When I connect the system to my Sonos Amp from my house system it all works fine. Any ideas of why I’m not getting signal on the sonance Amp? Thanks 🤙🏼

3
F
11 months ago
A
absmesContributor I
asked in Home theater

Sonos Surround Sound Configuration Questions

Hello - I am planning to replace a 15 year old TV and “conventional” HDMI receiver-based 5.1 surround sound system that uses individual wired speakers and a subwoofer.  To reduce the footprint, I am considering a Sonos-based solution, specifically the Arc to provide the front channels, the Amp to power a pair of existing in-ceiling surround speakers and the Sub for bass.I have the following questions regarding this configuration: As I understand the connections, only the Arc would connect to TV via the eARC HDMI port and the Arc, Amp and Sub would all be connected to our home network - is this correct? We have an ethernet connection at the location of our media cabinet - would it be advantageous to connect the Sonos components with wired connections to reduce the load on our Wifi network and minimize the chances for audio “glitches”? Though now discontinued, we would plan to continue to use our Logitech Harmony Hub as a universal remote solution (not a huge fan of relying solely on voi

3
A
1 year ago
D
djrcContributor I
asked in Home theater

Dolby Atmos not working on LG G series TV Netflix app but does on Prime

Hello, Similar to a lot of people I’ve been having trouble getting Dolby Atmos to work on an LG TV native app, specifically an OLED55G16LA TV.  It does work on the limited Amazon Prime content so not sure what the issue is but sounds like a software or setting issue rather than hardware. And I do have a premium ultra HD Netflix account. I’ve got an Arc linked to two Era 300s and a sub gen 2.  eARC is selected in the sound menus, and I have tried either ‘auto’ or ‘passthrough’ as suggested in some of the other threads.  Dolby Atmos in the menus I believe should be greyed out as that is for when using the TV internal speakers only. The solution suggested else where of unplugging the HDMI, re-plugging and selecting eARC makes to difference.  There are two options I’ve not seen mentioned inn other models ’TV sound mode share’ or ‘sound bar mode control’ but switching these on or off doesn't make a difference. At best I’ve improved the output from checking the app audio currently playing fr

3
D
11 months ago
M
Mavak72Contributor I
asked in Components and Architectural

Sonos Port to DSP to Amplifiers

I am setting up a multi-room audio system and I want to stream music via SONOS as I have additional equipment that use this ecosystem. I considered adding a DSP to distribute the audio signal to 3 amps. I am new to audio systems so I would like to know if my way of thinking is correct.1) Does using an XLR Y cable affect the quality of audio signal sent to the Amps?2) I am thinking of using either the Dayton Audio DSP-408 or the t.racks DSP408. I like that Dayton offers mobile app control but I want to buy the one with the best audio processing capabilities. Is there any advantages on the t.racks over the Dayton?3) Ultimately will the inclusion of the DSP improve Sonos audio (DAC) or will all these conversions affect quality? Could I possibly have better results if I avoid the DSP and use a crossover or splitter to go straight to the amps, and use the amp limiters for the subwoofer channels set the frequency range?Any input will help! Thank you!   

3
buzz
11 months ago
B
brileyrContributor I
posted in Controllers and Music services

Entire system stops playing intermittently.

1 Playbar in living room2 Symfonisk surrounds connected to Playbar1 One in Bathroom1 Boost Wifi is on Eero 6+ / 500+ mbps Multiple questions….I just hooked the Boost up to solve the dropping issue. It is setup and shows in the app, but my system still shows connected to my wifi, should it be connected to the boost? And how do I do that?Also, I get random drops while playing music streamed from Apple Music. Sometimes the system will emit what sounds like static for a minute then drop, other times the Playbar will just stop playing, then the One will stop. After a minute or two they come back one at a time, other times I have to tell Alexa to start playing again. I’ve had the internet provider out to check the system, they show no random drops in service.I’m very new to the Sonos system, love the sound! Please help. My fiancée wants to get rid of the system, I’ll get rid of her before I drop Sonos, just need it to work well.Thanks, Briley.

3
B
11 months ago
martin-k-f-p
martin-k-f-pContributor I
asked in Home theater

SONOS BEAM GEN 2

Good morning. First of all, I apologize for my English because I'm from Poland and I don't know English very well. PLEASE HELP me with two issues related to SONOS BEAM GEN 2: 1) I have Everything configured correctly, the infrared remote control from SONOS works and with the TV, HOW I SWITCH OFF the TV but Sonos still lights up And sonos stays on - how to turn off SONOS BEAM GEN2 (without unplugging), no manual finishing option anywhere? , , , ( 2) THE INFRARED REMOTE WORKS GOOD, but I also have a MUCH better second remote control for the TV, but about bluetooth connectivity - how can i connect such a remote control with SONOS BEAM 2 - I don't know how to pair such a bluetooth remote control?,  , , How do I put Sonos Beam gen2 into bluetooth pairing state?, , , (3) Will turning off Sonos Beam gen2 every dozen or so hours not hurt the device? , , (4) What are the configurations of holding down the button on the back (the one for quick connection), How much longer can I hold what's going

3
martin-k-f-p
1 year ago
M
mikokimContributor I
asked in Components and Architectural

Not all Sonos speakers show online in Eero app

I have one Eero Pro 6 router which is wired to my modem (Arris).My home theater is Sonos Arc + Sub Mini + 2 Era 100; the Arc connects wirelessly to my Eero router; the other speakers, I assume, connect wirelessly through the Arc.In the Eero app, only the Sonos Arc shows as online; the other three speakers only show as “Recently online” — they briefly showed up in the Eero app as “new device” when I plugged in the Sub Mini and the two Era 100s, but shortly after, Eero “demoted” them to “recently online” — even BEFORE I added them to my Arc as home theater setup.I don’t understand why they don’t show as online in the Eero app.FYI: I used to have two Sonos Play 1 connected to my Arc until recently. Both Play 1s showed up in the Eero app as online. Before I upgraded to the Era 100s, I removed the Play 1s from my Arc home theater setup and then unplugged them to replace them with the Era 100s.Not sure what’s going on with my setup — any ideas/thoughts?FWIW: Surround sound is working when wa

3
buzz
1 year ago
U
UzmanContributor I
asked in Home theater

Era 300 - Ray

Hello,I wanna ask someone that era 300 and Ray compatible with each other?Will the two each other?Thanks in advance.

3
jgatie
1 year ago
S
Shaun.mContributor I
posted in Speakers

compatability query

Hello. I have just attempted to set up my new Sonos beam (generation 2) to my existing 2 generation 1 speakers only to find out they unfortunately can’t be used together.My dad has a pretty solid Sonos collection he’s now had for a bit over a decade (6 amps, Sonos play 5 and a couple of ones) so I was wondering if there ever comes a time where he has to replace one of them, will he be able to? If that’s the case it’s a bit unfortunate how all the gen 1’s are now virtually obsolete. 

3
Stanley_4
1 year ago
M
moonplContributor I
asked in Components and Architectural

Sonos Line-in in group

I have a set of Sonos ARC + Sonos Subwoofer + 2 x Era 300.All four are grouped into one room, and the Era 300s are used as spatial speakers. In this room, I also have a turntable with a preamplifier. If I connect the turntable to one of the Sonos Era 300s using a line-in adapter, will I be able to select the source for these connected speakers?

3
Airgetlam
1 year ago
R
Renato12345678Contributor II
asked in Home theater

"mobile" rear channels

Hi,Due that Sonos don't want to give us the joy for a completely wireless speakers to be used as rear channels I have a question. What happens if I bond 2 era 100 to my arc only when I need them?When arc plays without detect rear channel it works the same as it would be in stand alone configuration or I have set up every time stand alone configuration?Rear speaker would dedicated only to this use but I can't leave them always in place and i don't want every time configure them as rear channels or stand alone.ThanksRenato 

3
106rallye
1 year ago
S
Skweezb0xContributor I
asked in Components and Architectural

Multi-room Audio Sync with Sonos Port

I just bought a Port to plug into my receiver in my office via coaxial digital.  I also have a stereo pair of Symfonisk bookshelf speakers, a Roam, and an Era 100.  I have noticed that when I try to group them all together, only the Port is slightly out of sync with the other devices.  I have to go into the audio delay on the receiver to adjust the lip sync delay to about 3 to 4 milliseconds in order to get the audio close.  Is there a way to adjust the sync from the Sonos app so I don’t have to keep readjusting the receiver?The Port and one of the Symfonisk speakers are plugged in via Ethernet.  Everything else is connected via Wi-Fi.

3
Corry P
1 year ago
J
JzellanContributor I
asked in Components and Architectural

how can I tell if my Connect Amp is S1 or S2 and whether it is compatible with both

I’m looking to sell my Connect Amp and want to make sure it is compatible with S1 and S2 systems. I tried looking it up in my account and it doesn’t say. Thanks!

3
G
1 year ago
A
AndreaTContributor I
asked in Advanced setups

Music quality different changing streaming app

I am experiencing some issues changing streaming method.The issue appears on a system composed by Sonos One (LH) + Sonos One 2nd (RH) + Sub 2nd.Music service: Apple Music.Streaming with Sonos S2 app: no issue, good quality, good bassStreaming with Airplay2: volume is lower, bass are lower, sometimes LH or RH stop working when passing through next song (this happen mostly when streaming “lossless”, so I guess depends on internet connection)Streaming with Alexa: this is the bigger issue, playing starts with sub not working, so only stereo pair is playing but without bass. During playing, opening Sonos app, I see that removing sub (system → Sub audio → remove flag from “Sub”) the bass increase, because bass pass from Sub (not working) to Sonos One speakers. Somebody could help me solving Airplay and Alexa streaming issues?Thank you,Andrea

3
buzz
1 year ago
M
MarcusRothesayContributor I
asked in Speakers

New Sonos 5 Refuses to Connect

I have an existing sonos 5 speaker that connected easily and I recently purchased a second sonos 5 for the same room. I have not had any luck trying to “add a product”.  I have disconnected the new speaker and reconnected to see if I could add that product — no luck. I then tried disconnecting and reconnecting the router — no luck adding the product.  I have also tried to disconnect the old sonos 5 and adding the new product — no luck there as well.  I am adding the product with my iPhone 13 and I have turned it off and restated that (thinking that may be an issue) — no luck adding the product.  Any more ideas how I can get this going??  Thanks!

3
UKMedia
1 year ago
E
ehgContributor I
asked in Advanced setups

using speakers located at different locations

I have multiple Sonos speakers that I own. I have several that I keep at one home and another group I have at my second home.   All are set up for Wi-Fi, and both homes have the same Wi-Fi name. when I go to apply updates when at a location, Sonos tries to locate speakers at my second home. And the drops them from the app when it can’t find them.  when I go to my second home, I always have trouble getting my Move and Roam to get discovers again.  mid there a way to define multiple Systems in the app and associate/assign speakers to that locations System?    

3
N
11 months ago
D
dmetContributor I
asked in Speakers

Newbie help for arc connected to LG OLED TV, using eero system

My ARC soundbar, Two One Gen 2 speakers and Sub Gen 3 have been set up as sourround sound on my LG Oled tv for a year using a panosonic router and eero system and has worked great. Now one of my One speakers is not working after a power outage. I’ve tried several time to connect but doesn’t play from my tv. Through the app it showed I had two systems one with arc, sub and 1 One speaker. The other system with 1 One speaker. I talked to support and was told to contact eero because this system only supports 2.4 GHz this was agter walking me through trying to connect the speaker and it seemed the speakers responded but did not connect to the other system or play music. This seems like a simple issue to figure out. I kept trying different fixes. Now I have 2 systems  and connected the two One Speakers and the sub they can play sonos radio, but are not connected to the arc or play surround sound from tv. Also I did see on this forum that my sonos equipment should be compatible with 5 GHz. An

3
melvimbe
11 months ago
B
BrettneuContributor I
posted in Portable speakers

Very Dissapointed

I have been a huge fan of Sonos for many years but just had one is probably the worst customer service experience with any company that I can recall. I purchased a Sonos Roam with the idea that I could use it in a small room in the house on Wi-Fi and bring it to the office to use on Bluetooth. Unfortunately, there is a problem with the speaker where it powers off on its own randomly anywhere between 10 minutes to an hour. I reset it to factory settings, without resolution. After 90 min (mostly holding) w tech support, they could not figure it out and wanted me to video the speaker to capture the random moment it powers off. I explained that I do not have time to waste doing that (could be 45 minutes or so of recording). They then told me to call sales for an exchange.  After another 30 min w sales, I was told it would be escalated and I would get a return call.  2 days later I still did not hear back, and called again.  After another 30 minutes, I was told its 10 days past the 45 d ret

3
B
11 months ago
D
Dirty145Contributor I
asked in Components and Architectural

Four 4ohm speakers into Amp??

Hi all, was hoping for some help here. Looking to install 4 JL Audio Pavilion speakers outside and hopefully power them with Sonos Amp. The speakers say 4ohms, so I’m not sure how all this works. Here’s the link for the speakers. Can someone let me know if this is possible?  Thanks in advance!https://www.jlaudio.com/pages/pavilion™  

3
Stanley_4
11 months ago
K
Karl OContributor I
asked in Speakers

How does it all work, digital to analoge.

Good day all,My set up is Apple Music running through the Sonos App on my iPhone to a Sonos Arc (HDMI connection to my TV and wired broadband connection to my router ) with 2 x Sonos one’s SL set up as surrounds ( music playback on full setting ). I am enjoying the quality of Apple Music spatial audio!I read somewhere that the Sonos app pulls digital music files direct from Apples server. Where does the digital to analogue conversion take place? Does the Sonos ARC and One SLs have a built in DACs ?Thank you.Karl    

3
buzz
1 year ago
Terms & ConditionsCookie settings