Contributor I

Answered

Sonos and Spotify

7 replies
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I have just purchased a sonos arc and have tried all of the problem shooting ideas to get Spotify on my services, but unfortunately nothing has worked can someone help with any ideas that they have done to get Spotify???

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Ken_GriffithsAnswer

@kezz,
Perhaps see if these two support links assist you to get Spotify working:

https://support.sonos.com/s/article/1153

https://support.sonos.com/s/article/2757

Grand Maestro

What error messages are you receiving?

kezzAuthor

Contributor I

No error messages just can't get spotify onto the sonos app or even connect to arc through spotify app

I have tried rebooting router

Uninstalling both sonos and spotify apps

Rebooting samsung s21 phone

Speed test

I have a premium spotify nz account

Tried the same on another device

But still no luck

Ken_GriffithsAnswer

@kezz,
Perhaps see if these two support links assist you to get Spotify working:

https://support.sonos.com/s/article/1153

https://support.sonos.com/s/article/2757

kezzAuthor

Contributor I

Thanks Ken, but still no luck

Very frustrating

I'm not sure what else to do?

Grand Maestro

Are you saying that you touch the add SPOTIFY button in the SONOS controller and nothing happens?

Senior Virtuoso

When you go to Settings/Services and Voice does Spotify show in the list of Music and Content?

If not, what happens when you click on Add a Service and select Spotify?

kezzAuthor

Contributor I

Thankyou for your help every one but not sure what I did different but whoa laa there it is??

Happy now 😚