• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18916 Topics

E
EmanefAvid Contributor I
asked in Portable speakers

Regular audio gaps with Roam and Google Pixel 6 Pro via bluetooth?

Hi allFor the last few months I’ve had a constant issue with playing from my Google Pixel 6 Pro phone to my Roam via bluetooth. I regularly get the audio dropping, just for half a second, often once a track when playing, and I just can’t work out what the issue is. I mostly use MediaMonkey Android app as my main music player, but also often use Spotify and Qobuz and find it happens will all apps (ie I’m pretty sure it’s not a specific app issue). I have tried by resetting the wifi, mobile & Bluetooth settings on the Pixel 6 Pro, but after repairing with the Roam the problem is exactly the same. I’ve also tried shutting the Roam down and restarting it, but even if I get a few tracks play back glitch free the issue re-occurs after a while. Any ideas? It’s really frustrating! I use MediaMonkey on my phone and laptop as it’s the most flexible app to let me manage my local music in a way that no streaming services do, so don’t want to stop using it, and the only way to play from MediaMo

4
E
10 months ago
F
FirstpickrickContributor I
asked in Controllers and Music services

Removing products from app

Hello, I’m attempting to remove Era 100 from my sonos account, however, there doens’t seem to be an option to remove the item(s).  I’ve attempted to “clear” my account but that hasn’t helped either.  Anyone have a solution? 

1
Ken_Griffiths
5 months ago
P
Pickles150Contributor I
posted in Controllers and Music services

Sonos 2 won't connect to NAS Drive since this mornings Update

Yesterday everything was working fine.This morning I had Updates on both Sonos 1 and Sonos 2 - I run old and new products separately.Sonos 1 finds NAS drive OK and let’s me update the list.My NAD 10 streaming tuner using BluOS finds and updates listings OK.Sonos 2 will not show any connection to NAS drive.I can hear that it is accessing the drive from the crunching noises it makes, but it won’t show the Drive on the System under Music Library.Passwords are correct, path is correct, connections are correct.I believe this is a software issue following this morning’s update.Anyone else had problems? p.s.  I’ve tried using both the app and my laptop - Nothing        I’ve tried using text path and numeric path - Nothing

5
C
1 year ago
E
edmarriottContributor II
asked in Home theater

Can't set up Ray- no PIN

I am trying to set up a refurbished Ray. I have existing Sonos. The unit is not playing a chime and the PIN and there is no pin code on the back of the unit by the connectors. CS don’t have any further advice. I have done a reset. Please help! thanks. 

2
Airgetlam
1 year ago
B
Bootneck41Contributor I
asked in Home theater

LG magic remote not connecting to Playbar

I have read pretty much all the remedies on the forum on how to link the lg magic remote to the playbar via the optical output, but nothing works. I have been in touch with the SONOS help line and they have been through the procedure with me, but in the end admitted defeat and said I should speak to LG. I have tried resetting the remote for Philips, Bose and several other manufacturers. I have got to the point where I think I should get a new remote - or a new sound bar- but wondered if there were any suggestions as to what remote to buy. At the moment I have to control the sound through the Sonos app.

14
P
8 days ago
E
E_WokContributor I
asked in Controllers and Music services

Airplay broken with new Homekit architecture despite reseting all speakers

This has been another major issue for us with little to no official remedy from Sonos.Homekit requires this back end update for certain accessories and is in current IOS (non-beta) software. Sonos’ only suggestion is resetting all speakers and re-adding (major timesink) which we’ve done twice, only to have the issue return. Any help from the team or ETA on a fix?

2
E
8 months ago
R
Rex BlockAvid Contributor I
asked in Controllers and Music services

Android App always wants to jump to an empty queue

After the latest app update, when you tap on the Sonos Android app, it always wants to display an empty queue, even if the queue is empty or not in use. There is nothing to clear, edit, or save for later.  Why does the app default to showing something that is not in use when it really should be showing the devices on the network? To be clear, it only appears when you’re bringing the app back from sleep, but it’s annoying and not at all relevant, and it never behaved this way before. 

4
R
8 months ago
Z
ZathyronContributor I
asked in Home theater

Sonos Playbar doesn't play TV sound unless power cycled

Hey guys, I've got a problem.Sonos playbar with 2 Sonos SL. Worked beautifully without problems for 2 months.Now, it only plays TV if I power cycle it. It still plays music from internet, I can access it fully, I can change the input to TV, but there is no sounds from TV. After power cycle back to full functionality. But after every time I switch off the TV I have to restart the sound system. Wtf? :)

3
Z
11 months ago
L
larsjEnthusiast II
posted in Controllers and Music services

My home is not a shop!

There was a time when Sonos was an awesome product, but you’ve hit new lows with this one.Today I went to open the Sonos app and it was covered with a huge advert!Please understand, I have paid a lot of money for Sonos since 2006, I’ve replaced good equipment with functionally equivalent units just so they have enough memory to keep up with software updates I don’t want.Serving adverts within the product just makes you look incredibly greedy and desperate, and totally disrespecting the customer. No wonder people cherish the good old days of vinyl. I grew up in a world where hi-fi equipment didn’t start trying to sell me stuff when I was using it and my expectations have not changed.So let me put it plainly:My home is not a shop.My phone is not a shop.My hi-fi system is not a shop.Get your marketing people the hell away from all of these things!Since Googling it, I see I’m not the only person affected. I since found a setting to opt out, but only after forming an extremely negative opin

3
N
10 months ago
L
LuorvoContributor I
asked in Components and Architectural

Lav og dårlig lyd platespiller + Sonos Port

Kjøpte Sonos port i går for å kunne spille vinyl på platespiller til Sonos Ikea symfonisk lampehøytalere. Elendig lyd. Hvordan kan jeg få høyere og bedre lyd? Har satt full volumstyrke i appen, men det hjelper ikke. Kun platespiller som er koblet til porten.  Moderator edit:Google Translate-Bought the Sonos port yesterday to be able to play vinyl on the record player for the Sonos Ikea symphonic lamp speakers. Lousy sound. How can I get louder and better sound? Have set full volume in the app, but it doesn't help. Only the turntable connected to the port.

3
L
10 months ago
J
JamesFerrenContributor I
asked in Speakers

Pair Sonos ERA 100 vs B&W 607 S2

Hi there, Anyone here that could shed some light on this topic; I am looking for a nice setup at my home. I previously had a Sonos Amp connected to two B&W 607 S2 and that worked perfectly with my turntable (my ex got the audio system in the divorce).  Now im looking for a new setup. Would the ERA 100 be good replacements for the B&W 607 S2? Or are the ERA100 not of the same audio quality?   

2
Stanley_4
5 months ago
E
ErmagahdContributor I
posted in Home theater

PlayBar + S2 = Frustrating Mess

Recently moved.PlayBar was wired previously.Ok, things are wonky. The PlayBar is no longer associated with my account? What?Ok, let’s just do a factory reset and start fresh.Both phone and PlayBar connected to the same network (PlayBar wired).Can’t find it. Can’t find it. Can’t find it. Can’t find it. Can’t find it. Can’t find it. Ok, restart phone. Restart router. Unplug PB, replug.Found it! Great, let’s set up wifi!Cannot set up wifi while plugged in to Ethernet. Well, that’s pretty dumb, but Ok. Get to unplug step. It’s unplugged.Let’s connect to SONOS local network.Hold the play + - buttons until it blinks amber.IT NEVER EVER BLINKS AMBER.It will blink whitish blue, but never amber.Ok, let’s reset everything and start from fresh.Finally, after trying ten times it blinks amber and the app says:Let’s reconnect your mobile devices...SONOS. (PB is solid amber now)Great!Press Continue!Connecting to your Playbar…Your mobile device couldn’t connect to your PlayBar. Move closer and make su

6
G
7 months ago
O
ormondContributor I
asked in Controllers and Music services

Wrong Music Folder

I've recently upgraded my computer and it now has a new name, but the same data drive which holds my music files.  I'm using Sonos V1.  When I try to play it gives an error that it can't find the music drive on my old computer.  I've tried to change the folder in Sonos, searched the registry for any instances of the old computer name, searched the drives for any file containing the old computer name.  All without success.  Any ideas? 

2
O
10 months ago
C
ccpa5918Contributor I
asked in Speakers

adding airplay to play:3 stereo pair using mini sub.

Can I add airplay 2 capability by pairing sonos play3 (already stereo paired) with mini sub?  I can use play3 with the S2 app but play3 isn’t airplay compatible.  Now considering getting a mini sub instead of a sonos beam to for my mini theatre with apple tv?  Using play3 as satellite speaks for beam seems to be overkill for a small living room and powerful bass matters more for me as I use it for music more than movie.  Thanks.

1
G
1 year ago
T
Timbo90Contributor I
posted in Speakers

help needed!

Hi all, I've had a Sonos system with 3 Sonos One's working for years without any real issues. We recently switched to Fibre which meant having our router on an outside wall, thanks to a breeze block built house we then needed an Amazon Eero mesh system to get any signal outside of the kitchen! Now none of our Sonos speakers will connect and it's driving me insane! I've tried switching the router to Bridge mode, pausing the 5ghz signals and buying a boost to run them all on Sonos Net but every time when trying to add the speakers again I only get as far as "connecting to your Sonos One" then it says unable to connect. Tech support told me to ring my internet provider who told me about the pausing 5ghz signal thing but it's still not working. It's like there's a WiFi setting which is blocking it from adding the speakers

6
Ken_Griffiths
4 months ago
D
dvandevenContributor I
asked in Components and Architectural

multiple ports

Can I have 2 different Ports connected to two different receivers and audio equipment in two different areas of my place ?

3
Stanley_4
5 months ago
A
Alpha NeuronAvid Contributor III
asked in Home theater

ANYONE GETTING TIRED OF THE PROBLEMS WITH BEAM?

Dialogue sync doesnt work,“fights with the TV speaker”alexa “can’t turn off” the TV. It’s the whole point of getting this speaker over any other fine quality speaker.doesnt generate enough volume. (when connected to tv and you;re playing content from a computer.cant use the S2 app for “all” features from the computer, need to do some from a phone… sorry, but that's ridiculous.The Beam is a failure. I want my money back or have it replaced with another product.Dont buy this product.

6
jgatie
11 months ago
B
bernard_fleuryContributor I
asked in Controllers and Music services

Sonos unable to browse music on Sirius XM Canada

Hi,This morning, SiriusXM stopped working on my Sonos Play 1.  SiriusXM works fine on my computer. It is not a login issue at SiriusXM.  Is there an outage somewhere?It looks like ok for Sirius on status.sonos.com.Thanks!

3
B
3 years ago
L
lilyblueContributor I
asked in Controllers and Music services

Audible Library Organization

Is there a way to order/organize the Audible library on the Sonos app? Every time I want to listen to a book, I have to sort through any number of other books. I’ve called Audible but they can’t help and suggest that I call Sonos.  I have over 50 titles in my library. There are 3 of us in our household so we have a lot of books and read for different reasons and at different paces. 

5
8
3 years ago
J
Joechua73Contributor I
asked in Speakers

Can't connect Sonos 5 to netwrok

My Sonos Play 5 can’t connect to network, flashing white 4 times, turn orange, flash white once and then red, and turn back to green, and the cycle repeating itself.  Anyone could advice how to resolve this issue.Daignostic info : 772673488

10
Ken_Griffiths
3 years ago
D
dwizzlexContributor II
asked in Advanced setups

Sonos One SL - adjusting the sound

HiHave my first Sonos One SL. No instruction manual came with it as bought second-hand.I would like to add stations to Sonos Radio. However, I can’t see a search facility to find and add. Is this feature only available for upgraded users? How can sound be adjusted? Bass, treble, etc. Where can I find a manual?Cheers.

7
D
3 years ago
W
walden.sContributor I
asked in Components and Architectural

Sonos Playbase wifi broken?

Sounds very much like the WiFi card is broken on my playblase, having read this forum. Anyone contactable from Sonos support, as your UK phone number is disconnected..

5
Simon B
3 years ago
M
Maarten PoelsContributor I
asked in Components and Architectural

Diagnostics

I have send in diagnostics. When and how can I expect an answer?

2
Airgetlam
3 years ago
G
GordyLyonContributor I
posted in Components and Architectural

Sonos is hardwired and still cuts our repeatedly when using Spotify

I have a Playbar and 2 x Sonos 1 set up .  The setup works perfectly for everything apart from music streaming, when it continually cuts out.I have fibre to the home and have a physical cable from the router, which goes into a switch and is hardwired into the playbar.Despite this being hardwired, every few minutes (sometimes seconds) the track I am playing via Spotify cuts out then comes back on again.I have submitted a diagnostic (922714838)Can someone please help me, as it is driving me insane?  :( 

2
G
3 years ago
H
Henrik-NygrenContributor I
posted in Home theater

Surrounds (2xOnes) and Sub: Suddenly stopped working

I’ve had the same sound setup for three years now. One Playbase, one Sub(gen2) and two Ones(gen1) for surround. A few days ago I suddenly discovered that the surrounds and the sub no longer works with tv or music. They are connected to each other in the app (S1). But wont start playing anything. I’ve tried a lot of different scenarios from what I’ve read about in this forum and elsewhere. A few things i’ve tried:Reset the sub, and the two ones and add them again. But they still won’t work. Reset the whole setup with the Playbase, surrounds and sub to set ut up again, but it didn’t work. Reboot the router and all speakers and that didn’t solve the problem either.I can control them all in the app like for e.g. turn off status lights but I can’t control the sound at all. It’s like they’re all connected but just not sounding.Anyone who’s experienced the same issue?

3
Paul A
3 years ago
Terms & ConditionsCookie settings