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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19196 Topics

B
BeepContributor I
posted in Home theater

Sonos Ray connectivity

I am in Singapore and just bought a Sonos Ray. However, I am unable to either detect, connect or reset the speaker. I have tried everything as per their Website and even tried to get help from online support (they’re useless). I am just unable to connect my speaker. The white light in front continues to flash.Any suggestions or should I just return the speaker and never consider Sonos again.

2
B
1 month ago
G
GOFITContributor I
posted in Speakers

Configuration Micro + ERA 300 (coach fitness)

Bonjour, J’ai actuellement une salle de fitness dans laquelle se trouve une salle de courts collectifs.Cette salle est sonorisée avec deux ERA300 mais il nous faudrait pouvoir brancher un micro pour les cours avec coach et voix (RPM par exemple)Est-ce que vous avez pu tester une configuration avec l’adaptateur USB-C - Jack et un câble Jack relié à un micro ?D’après le support technique ce n’est pas “supporté” mais possiblement compatible.Du coup je voulais voir avec la communauté si ça avait déjà été testé. Merci. GOFIT

1
Ken_Griffiths
1 month ago
S
Stevey1976Avid Contributor I
asked in Home theater

BT Smart Hub 2 arrived today | Duplicate IP addresses show in Hub Manager->My Devices

Due to BT switching over to Digital Voice we received the latest Smart Hub 2 from them today. I setup the router and conned my iPad, my partners iPad and our phones to it, all good.  Next up I decided to add my Sonos speakers to it. In the living room I have a Beam, Sub and two Sonos One SL speakers, and upstairs I have a Sonos One.I’ve not experienced any issues as yet, but I’m seeing some worrying info in the Hub Manager->My Devices, namely duplicate IP addresses, but in the Sonos App on my phone I’m not seeing any duplicate IPs at all?This is a screen grab from the BT Smart Hub, Hub Manager: This is a screen shot from the Sonos App->Settings->System->About My System on my iPhone.  As you can see there are no dupes and the IP address for the Beam is totally different to that shown I’m the Smart Hub 2, Hub Manager settings.  Anyone have any idea what’s going on here?Thanks,Moderator edit: removed serial numbers and MAC addresses

3
Ken_Griffiths
23 hours ago
B
Bermuda DunesContributor I
asked in Home theater

My Sonos Arc/2 Era300 system keeps going to PCM 7.1 rather then Dolby Atmos even though the same DVD/Blu Ray/streaming movie showed Dolby Atmos before.....

My Sonos Arc/2 Era300 system keeps going to PCM 7.1 rather then Dolby Atmos even though the same DVD/Blu Ray/streaming movie showed Dolby Atmos in the past…..using Apple TV 4K and LG C series tv…. 

1
G
20 hours ago
N
NSWContributor I
asked in Speakers

Arc - Low Bass

I have the base turned all the way to 10 on the Arc sound bar and when I am watching Xfinity thereis No base sound at all.  When I watch Netflix it is better.  We do not have a woofer.  I thought we did not need a woofer with the Arc sounder.

1
Stanley_4
8 days ago
P
PiGiContributor I
posted in Components and Architectural

New App. Can't connect to system

Updated to 80.00. Can’t connect to my system (1 Play:1 two Play:3 in stereo; Boost; iPhone 15; iPad pro). Resetted everything and reinstalling. Initially worked, but after a while couldn’t connect anymore. Very disappointed. My system can’t play now.

0
P
7 hours ago
E
Echobase47Contributor I
asked in Components and Architectural

Questions about Port + Turntables and Amp

Hello: I’m trying to understand if connecting a pre-amp powered turntable to a port will enable me to play vinyl across my current system. Entertainment roomArc Amp (aux disabled) 2 pair Sonance in ceiling speakers connected to Amp as surrounds.  1st gen sub3 other RoomsSonos Play:1i had to disable my Amp’s aux port for surround to my ceiling speakers, and am curious if hooking a turntable up to a port and connecting that to my system will deliver sounds across this system and other rooms. sorry if this has been answered. 

1
Stanley_4
7 days ago
K
Krogh familyContributor I
posted in Speakers

can’t pair my speakers

I have had a bit of a headache regarding my arc, because it’s connected to my tv a the sound starts to go out sometimes so I decided to reconfigure my system but now if I put my ones, sub and arc in pair mode I can config my arc but then I can’t connect the other ones and if I try to configure the Ones first I can connect the sub but not the arc. is there someone that can help me with this problem 

1
Ken_Griffiths
7 days ago
R
RJC1217Contributor I
posted in Ask a question

New Sonos App playlist. Can no longer remove songs

On the old app, you swiped and it gave you the option to remove song from your Sonos playlist (actual Sonos playlist that uses songs from your streaming sources). You can no longer swipe. If you hit the 3 buttons, it lets you “remove from your music,” but doesn’t remove from your playlist. 

0
R
5 hours ago
C
charliekochContributor I
posted in Controllers and Music services

Room's (speaker choice) disappear on app

Have a beam (gen 2) and a era 100.When I pull up the app to play music in my living or dining rooms, the room itself will disappear from my choices on the app, but can play the last playlist that was playing. You can change the song, volume etc but only on that playlist. After some time the room will reappear and works fine. Every time I have opened the app to change the playlist it does this. Update is not the issue as software is up to date every time. Any advise? Thank you

2
Stanley_4
6 days ago
P
Pata8aContributor I
asked in Ask a question

The new app

I’ve not been able to connect my system to new app is it me ?

1
C
3 hours ago
P
pp64Contributor I
asked in Controllers and Music services

new app no albumart also uppdate musiclib index

In new Android app in music library albumart is not shown anymore.How van i manually update the index of my music library in the new app? 

2
P
3 hours ago
G
GOTHAContributor I
asked in Controllers and Music services

how to adjust the sound in Move?

I am using the Sonos APP, how can I adjust the sound (bass and treble)?? 

1
Airgetlam
1 month ago
M
Markie999Contributor II
asked in Speakers

sonos connect

I have a two ones, a beam gen 1 and a move gen 1. would adding a connect gen 2 improve my sound quality? 

2
Airgetlam
1 month ago
K
Karol SrnecContributor I
asked in Controllers and Music services

Sleep timer in new Sonos app

I can't find a slip timer in the new Sonos app to turn off music playback.

1
controlav
1 hour ago
A
alastairmContributor I
posted in Home theater

trying to add existing speakers as surrounds

I’m wondering if someone could help with this and apologies if I’m missing something obvious. I’ve added two era 300 to my system and want to use them as surrounds. When I added the 300s they each set up in their own new rooms.I have an existing room called TV with a beam and sub. When I click on that room and select add surrounds, I get a message saying I need two identical speakers to use and this is what I don’t understand. I have two identical 300s but they were automatically placed in their own rooms when I added them, so is that why my tv surround room can’t access them? What do I need to do to be able to add them as surrounds?Thank you. Alastair

1
jgatie
1 month ago
G
gsrbobContributor II
posted in Controllers and Music services

Sonos App Bass & Treble Menu

It would be cool if the sub menu access for settings/bass/treble/balance/ & loudness was placed to the left empty spot next to previous track button eliminating the need to tap on the volume. Don’t know if it’s possible but it would be cool to see it in a future update. 

1
Airgetlam
16 days ago
T
Tbonew7Contributor I
asked in Components and Architectural

Sub & Amp set up

I have a Sonus sound bar linked to the Arc on the TV.I have now got a Sonus Amp which needs adding to the system and the amp is going power the rear surround speakers.A few questions.What is the best way to wire the sound bar and the Amp? TV only has 1 x ArC connection? (I can get HDMI to both the sound bar and the Amp.)Once the above is confirmed is it a case of configuring the system on the Amp?Regards,Tony 

1
jgatie
5 days ago
H
hernan.armbrusterContributor I
asked in Home theater

One of my two Sub always gets disconnected

I am a long term customer of Sonos. Currently I own more than 20 devices. In my home theater I have an Arc, two 300's, and two Subs, one of them is a Gen 1 and the other Sub is Gen 3. My Gen 1 Sub shows as "Not connected", and for a couple of years now… I tried resetting many times, changing positions, etc. I don't know what else to do. Any recommendations? 

1
Airgetlam
15 days ago
R
r_johnstonContributor I
asked in Controllers and Music services

sign in issue

hi I’m trying to install & use sonos2 app. I’m being asked to sign in using an email address that I dont recognise nor have password for. How do I solve this?

1
Airgetlam
3 days ago
A
attacama40Headliner I
posted in Components and Architectural

Track Play Just Stops?

Evening all. Have a largish Sonos system of long standing ….. all wired & all driving in ceiling B&W’s except one Port connected to a Pioneer VSA-AX10ai.The last few weeks tracks have just stopped playing ….  randomly and for no obvious reason I can fathom. It’s not room specific. It does not appear to be service specific.Tracks come from NAS, Amazon, Spotify and the last week or so, Tidal Hifi. Although have not used NAS last few weeks so consider that a red herring.System is up to date on S2. Although (and could be rough coincidence) I have only seen the track stop since going full S2. That maybe unfair logic as that was approximately 3 months back and I have no precise analysis to link the two events.I added a Roam a week back but the track stop was occurring before then.More than a little confused. As I say system is a long standing one and faultless in the main. Appreciate any suggestions.

1
buzz
3 years ago
Iam Pippi
Iam PippiContributor I
posted in Controllers and Music services

Sonos Radio

My Sonos Radio played stations, but not it says station not available, the station just plays commercials, or just nothing (no sound). I am not a paying subscriber to Sonos Radio. Does this mean I have to subscribe to receive these stations ?

1
G
3 years ago
G
George1144Contributor I
posted in Components and Architectural

wifi issue

Unable to contact to my Sonos play-5 system 

1
G
3 years ago
T
TLacasseContributor I
posted in Components and Architectural

Sound control in Spotify

Hello, when I use the spotify application to listen to music from my iphone, I try to turn the volume up or down but it doesn't work .. I see the green volume bar go up and down but the sound always stays at the same intensity ... I am not the only one with this problem, a friend also has the same problem! someone to solve this problem? thank you so much! I use the Sonos Play 1 ...

1
Ken_Griffiths
3 years ago
A
adpv2000Contributor I
posted in Components and Architectural

Device drop outs

I have two devices, directly connected to the router with a cable. One of the devices drops at random, stops playing, and then after a while returns on its on. Sometimes while this happens the speakers make a loud clicking sound. I captured a diagnosis after this happened once:452604873. Thanks.

1
A
2 years ago
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