• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19568 Topics

H
huffy9986Contributor I
asked in Advanced setups

Sonos Amp with HDMI ARC over HDMI Extenders

I have a customer who wants an outdoor TV with outdoor speakers. I'm thinking of using a Sonos Amp for his TV audio and extending HDMI over Cat6 to his mechanical closet where the Amp is in the dry. My question is will ARC work over an extender? The run is about 60 FT.

3
Airgetlam
5 years ago
E
EnergyHubContributor I
posted in Advanced setups

Sonos-Beamer wifi setup

I'm looking for advice on my beamer-audio setup, combined with a wireless speaker function for spotify. I made a scheme to make the 3 options clear in which I would like the set-up to work in an ideal case. But I know probably not realistic.. Would just be nice to sit in the couch and control everything through my Ipad.. I have all the material in the scheme (not chromecast and sonos yet), but looking to buy a Sonos. Could you please advice which of these 3 options works (red, blue and green)? Or in the case one doesn't work on the alternative? [img]169f4ada-50ff-47c9-ac8d-b4eb47f3a35e.jpg[/img] Many thanks!

18
E
5 years ago
K
kirk3272Contributor I
asked in Advanced setups

Two Subs one Input

It is possible to have two subs in the same room on the same input?

8
melvimbe
5 years ago
R
RitchieKContributor I
asked in Home theater

Setting up Beam and set-top box together with 1ARC HDMI TV port

Hi, is there any chance to set up Beam together with other device (set-top box IPTV) using one ARC HDMI TV input? As for now, I use IPTV box connected to TV via ARC HDMI port. It is connected via ARC in order to control TV and IPTV box on just one remote controller (ability to switch off both tv and IPTV together etc). My idea is to control all 3 devices (TV, Beam, IPTV box)via one remote controller... However, there is just one ARC HDMI port ony TV. Any thought? Cheers, Richard

2
R
5 years ago
E
erumsas1962Trending Lyricist II
posted in Advanced setups

Managed Switch

After 6 calls into Sonos I was told to get a managed switch to resolve the sudden loss of both Tidal and Spotify- the solution is/was unplugging the router wait 10 sec and all is good of a few hours days. Long story short I was told by the Sonos guys my Boost was veering way too much data and therefore I needed a managed switch to resolve Sonos would not provide a make or model just as long as it had the “snooping feature”. The setting provided where if no help Now I’m told I need to get ahold of a senior engineer Anyone one here have a NETGEAR managed switch? What settings are you using? Thanks Btw never had this issue till Moving to a new home

33
Ken_Griffiths
5 years ago
M
ministryContributor I
asked in Advanced setups

Sonos in a caravan

Hi, just wanted to ask a question on here from all you people in the know? I have recently brought 2 Sonos Play One's (to use in stereo) and want to take them to the caravan that I have. But the real question is that I have an iPhone that I can use data from and also a router in the van too, but the router has no internet. Is there anyway I can use something like tunein or spotify to play on the speakers from my iphones data via the router? I have looked at Apples's Airplay express but not so sure that this will allow it as I cannot use the iPhone data and connect to a network at the same time. Im guessing that airplay needs a wifi network to play? many thanks for any help and guidance Simon

2
M
5 years ago
I
IlanSonosContributor I
asked in Advanced setups

Ethernet and Mesh

Hi I have a Sonos Amp Connect and Sonos5, both are connected by cable to a router. I recently added a Mesh network (TP LINK Deco 5) that is connected to the router and defined a separate Wifi network (with a different name then the one I have on the router). Since I added the Mesh network, my iPhone’s Sonos app can’t find Sonos on the network. My phone is on the new Mesh WiFi network. I used the app to put Sonos on that same new network and then I do see it on the app but after a few ministers the Sonos components switch back to the old WiFi network (maybe it is because it is connected by cable to the original router?). Anyway, I would like Sonos to be connected by cable but still use the new Mesh network. I’m lost.... Hope I was able to define the problem clear enough... Thoughts?

1
ratty
5 years ago
M
mcj116Contributor I
asked in Advanced setups

The new AMP: 1 in-ceiling speaker setup. Bridge mode / one channel?

I've just received the new Sonos AMP. Is there a way of bridging the two speaker outputs into 1 channel, for 1 speaker? With wiring (+) terminal from Right channel and (-) terminal from Left channel. So it is working in mono/bridge mode.

2
M
5 years ago
M
mickeyg04Contributor I
asked in Advanced setups

Boost wired or not!

Hi there, I currently have a small setup comprising of 3 Play:1's and a connect:amp. These are complimented by a Sonos Boost. I am not tech savvy and seek some clarification. I have setup my bridge in th eoofice which is connected to my modem router via an ethernet switch. The Connect:amp is in the lounge room and is connected via ethernet. The play:1's are all setup as wireless around different locations of my house. The boost sits next to one of the Play:1's and is connected wirelessly. The entire system seems to work fine with the occasional drop out. I recently purchased the TP Link Deco mesh system which made me pull my hair out as I could not get Sonos to work, and if it did, only 1 play:1 was showing, not four. At this time, I unplugged the mesh system and reverted to my Belkin range extender's network and I have all products working. Should I have the boost connected via ethernet to gain better communication with all speakers, or is this setup suitable? I have read on

9
M
5 years ago
B
bubby4113Avid Contributor I
asked in Advanced setups

Beam with New Sonos Amp

Setup question. I have a living room TV with a Beam, Sub, and two play 1’s as surround. I’m having two outside patio speakers installed Wednesday so we can listen to Music outside. I ordered the new Amp so I can use the outdoor speakers either for music or for the TV if a game is one inside. Does that mean I should run the beam off the optical and the new amp off the HDMI Arc input? I assume I’ll still be able to control the beam with my remote but sounds like I’ll only be able to control the Amp with my phone? Thanks for your suggestions.

4
buzz
5 years ago
R
RukContributor I
posted in Advanced setups

TP-Link unmanaged switch between computer, router and Sonos speaker

I recently added a TP-Link TL-SG1008 unmanged switch to my network. Though I can still connect to my Sonos speaker from a wireless device connected to the same wifi network, I have lost connection to my desktop computer. The switch is between my desktop and the router. My desktop still has internet access, so there is a working connection between the computer and the router through the switch. Is there some network setting I'm missing? Thanks!

5
pwt
5 years ago
P
pmmContributor I
asked in Advanced setups

Turntable to connect to bluetooth transmitter to headphones

I have a turntable attached to a preamp, which is attached to a Sonos Connect. It works fine and I can listen to records through Sonos play1s.. but at night when the family is asleep I'd like to listen via Bose QC35ii bluetooth headphones. So I got a Taotronics BA-90 bluetooth transmitter and plugged it into the digital audio out on the Connect.. it pairs with the headphones but still I get no sound through the headphones and still audio through the play1s. What am i doing wrong?

1
pwt
5 years ago
J
j4cboContributor I
posted in Advanced setups

I modified my Play:1 for Power Over Ethernet

I've seen a few posts with people asking about a PoE version of the Play:1, so I decided to make one. The Sonos Play:1 only has an AC input, and internally the main supply is 24 volts DC. Standard 802.3af/at PoE is roughly 48 volts and requires the device to include negotiation logic, so adapting it would require some extra hardware. However, I realized something that makes this project way easier: many "enterprise" WiFi systems use a nonstandard scheme called "Passive PoE" where 24 volts is applied directly to the Ethernet cable with no negotiation steps. Even better, the Sonos Play:1 is a 100 Mbit Ethernet device, not gigabit. 100M Ethernet uses only two of the four pairs in a cat5 cable (gigabit uses all four), and the other two are spare. 802.3af/at standard PoE requires that the device be able to accept power on any set of pairs, but "passive PoE" usually only uses the spare pairs. So I opened up my Play:1. I don't recommend this - there's a lot of adhesive acoustic foam tha

2
AjTrek1
5 years ago
J
Joe FabrizioContributor I
posted in Advanced setups

New Sonos Amp and Volume Control

I have a Sony TV which will be located in one room and I would like to use a new Sonos Amp which will reside in a closet in another room. I would like to use an optical cable instead of ARC. Can I use the HDMI to optical adapter and control the amp volume with the cable remote?

1
melvimbe
5 years ago
H
HeddwynContributor I
asked in Advanced setups

2.1 setup with sonos amp , sub and my passive speakers

Can the sonos amp power my Dynaudio passive speakers and let me use a sonos wireless sub ?

1
AjTrek1
5 years ago
M
MilkITContributor I
asked in Advanced setups

Sonos AMP cross VLAN AirPlay

I'm having an issue with my new Sonos AMPs and AirPlay working across VLANs. This setup is in a corporate environment. The Sonos lives on it's own subnet (VLAN 10), and guests connect to another (VLAN 20). I have a Bonjour gateway configured so that devices on VLAN 20 can see the Sonos advertising AirPlay on VLAN 10. Also, for the purposes of troubleshooting, I've allowed all traffic between both VLANs. This is working as expected, clients can connect and begin streaming. The issue I'm having is that I'm experiencing random 1-2 second dropouts, and after ~15 minutes the connection will completely drop. A packet capture shows everything humming along just fine until the Sonos sends a TCP reset and the client disconnects. The issue does not occur when both devices are on the same VLAN. This issue happens with multiple clients and all of my Sonos AMPs. This happens to both wired and wireless clients. The AMPs are wired. The basics of the network are: Meraki WAPs and Swi

4
M
5 years ago
P
penicheiroContributor I
asked in Advanced setups

SONOS on segregated VLAN (IoT) and APP on another (AGAIN)

Have a Sonos Connect AMP, and I love the quality of sound it generates with my own speakers, and now thinking of expanding system. I recently purchased it, and now Sonos AMP is out, so I feel a bit unhappy about that, and I would likely have waited a little to purchase new unit. But that is not my most serious issue: I have a decent understanding of TCP/IP networking, but am by no means an expert. I have recently upgraded from consumer grade router to pfsense+unifi switch and AP config. I have designed my network so that I have 3 separate segregated networks, on different VLANs. MAIN LAN, IOT LAN, GUEST LAN. Like many other folks before me, according to the hours I have spent reading forums, I am having an issue getting APP on MAIN to work with SONOS on IOT. Every one of my other 7 smart device work just fine, with Avahi mDNS/DNS-SD reflector, but not SONOS. I have been playing with IGMP Proxy as suggested on many forums and still nothing. Why is this so complicated? From wh

2
B
5 years ago
T
TechnoTomContributor I
posted in Advanced setups

Two Sonos One Speakers behind a DSL Router, Zyxel Firewall and Wireless AP: iOS Sonos App cant connect to Sonos Account

Hi there I had my Sonos One speakers installed and working until I had to integrate some HW to my network (home and office combined): After installing a Zyxel 2S Firewall (with VPN site-to-site functionalities) which also serves as my DHCP, I can not get my two Sonos One Speaker System to work again.The issue starts when trying to connect my Sonos App on iOS or Android to my account. When connected to the WiFi behind the Firewall, I get an Error message like "Network problem... check Internet connection and date/time settings". What I have tried already: When I temporary connect to a WiFi outside the Firewall (e.g. my mobile 4G network), I can login on the Sonos App and get to next step. When I then change back to the WiFi AP behind the Firewall to find my speakers, I can also set up both speakers. That all goes until registering the speakers to my Sonos account, for which I need to connect back to the WiFi outside the Firewall to get that step going. Unfortunately this was not

3
T
5 years ago
R
Reggie_1Trending Lyricist I
posted in Advanced setups

Works with Sonos: AVR Not Finding Sonos Connect

I have a Onkyo TX NR787 AVR that supports the "Works with Sonos" feature. Part of the setup process involves attaching the AVR to your network and letting it search for your Sonos components. However, my AVR can't find any of them. I verified they're on the same subnet. I tried hardwiring them- first to the same switch, and then by connecting to the AVR to the hub on the back of the Sonos Connect. I also tried using wifi. I did a round of troubleshooting with Onkyo, and they think my receiver is working and can't explain why it can't see the Sonos components. Any ideas? Did something change in the network discovery protocols in the recent v10 update?

10
I
5 years ago
J
Jeff59Contributor I
posted in Advanced setups

Setting Up to Play TV Audio Using Ethernet Cable to Connect: Amp

I have set-up a Sonos Connect: Amp to play music through four wired ceiling speakers in a room of my house. The four ceiling speakers are wired to the terminals on the back of the Connect: Amp. A 2018 Samsung TV is hung on awall of the room. Two communication cables terminate behind the TV: a coaxial cable used for cable TV feed and an unfinished Cat 6E Ethernet cable (not in use). The other end of the Ethernet cable (also unfinished) terminates in an A/V closet within reach of the Sonos Connect: Amp. It does not appear practical to replace the Ethernet cable with, for example, an HDMI cable due to the roughly 70-80 ft cable run (where the entire run is behind the walls). I would like the TV audio (but not surround sound) to play on the ceiling speakers through the Connect: Amp. Can I use the Ethernet cable to play TV audio through the ceiling speakers? If so, how? Thanks for any knowledge you can share.

1
airforceteacher
5 years ago
J
jfoster06Contributor I
posted in Advanced setups

Speakers sound good on the carpeted floor.... am I crazy?!

I recently had to temporarily move two play 1s to the floor (carpeted) while a room is being redone ... I turned them on expecting it to sound poorly... it was ok... I ran Trueplay... and honestly they seem to sound great... better than before when they were closer to ear level. This goes against everything I know and would expect. Have I just not experienced it enough with a diverse range and nuanced ear? These Play 1s appear to be more full and robust sounding... as if they were play 5s. The only thing I have noticed so far is that volume has to be a little higher to fill the space.

2
airforceteacher
5 years ago
S
stevelindowContributor III
posted in Advanced setups

Moving speaker to another room and not working

So I have a playbar and 2 x Ones in my lounge. I’ve added 1 x play 1 in the kitchen. Trouble is when I plug the play 1 into mains in lounge it’s all good and the speaker and group is found. Unplug and take to the kitchen and it drops off and can’t be found or connected. I’m tearing my hair out...!!!!!

9
AjTrek1
5 years ago
bsjoiner
bsjoinerContributor I
asked in Advanced setups

Control Speakers over VPN Tunnel

So I have a client that has two building separated by a parking lot. The buildings have two completely different network but they do have a site to site VPN tunnel connecting the two networks. For these purposes I'll refer to these as site A and site B going forward. The network at site A is 192.168.1.x and the network at site B is 192.168.2.x The client would like to have a controller on their front desk computer at site A be able to control 2 speaks located at site A and two speakers located at site B that pump music into the customer waiting areas. Is this possible?

3
ratty
5 years ago
J
Justin in San DiegoContributor I
asked in Controllers and Music services

Sonos connects but the App will not play any music

My Sonos app is connecting to the internet and connecting to my home Sonos system, but nothing will play. This is the first time I have ever experienced this problem in 3 years of using Sonos. When I pick an artist or a song on Pandora, Apple Music, or Spotify, the app is displaying one of two options. Option 1 - Add Station to My Sonos - More OR - Remove from My Sonos - More If I select Add Station to My Sonos, and then go to the My Sonos section, the only option available to me is: - Remove from My Sonos What in the world is going on with this App. This happened out of the blue after the system working normally for 3 years. I am connected to my home wifi network, which is connected to sonos, but I cannot for the life of me figure out how to play a song. I have tired connecting through the Sonos App, and connecting through the Spotify App, which normally will let you play a song on Sonos within Spotify.

2
J
5 years ago
A
AlexumaContributor I
posted in Advanced setups

Adding SONOS to existing surround sound setup through a Marantz NR1504 Receiver - is it possible?

We have a Marantz NR1504 receiver that is connected to our cable internet and has a surround sound speaker system we use to play both music (usually Pandora, itunes and occasionally our record player) as well as tv/movies (cable, DVDs, Apple TV). We live in a small(ish) apartment but would like to play music in the kitchen and bedroom as well, and have been thinking about adding wireless speakers to those areas. SONOS is the most recommended, but it is a big investment and we want to make sure we can use it in ADDITION to our current surround sound system? If we entertain, we would like to find a way to seamlessly play music in the whole apartment. It looks like we can use a SONOS Connect, but we'll need to buy a SONOS speaker or two and we aren't sure they will play along with the current speakers. This is all a bit overwhelming, as there are so many models and audio cable terms we are unfamiliar with. Any suggestions in layman terms are most appreciated. This is our Marantz NR

6
num
5 years ago
Terms & ConditionsCookie settings