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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20415 Topics

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marcparletteContributor I
asked in Components and Architectural

Sonos 5 Mutes while using Auxiliary Input from Alexa.

Seen this issue multiple times now, and it seems like it is on the Sonos Side of the house.  I use an 2nd Gen Alexa to control my 5 speaker (via the auxiliary input).  Occasionnally (several times / week) the music audio simply stops.  The Alexa is still responding but you cannot hear her responses and you cannot hear the music that is playing.  There is an easy fix that I’ve found, in unplugging the auxiliary input from the Sonos, wait a few seconds, and plug it back in.  When I unplug from the Alexa side, the music starts to play via the Alexa (so it was playing all along).  When you unplug from the Sonos and plug back in, it typically starts to play again.  Once I had to power cycle the Sonos to get the music started again. I’ve seen this issue streaming both from Amazon Music and also Sirius XM Streaming (not sure that it matters, but as a point of reference).  The 5 is an excellent speaker and I love the volume of music and tone, absolutely love the purchase and experience.  Thank

5
J
3 years ago
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TrixtaContributor I
asked in Home theater

Fetch TV to Sony Bravia ATV3 TO Beam + Sonos Ones

Hello,I recently bought a Sonos Beam and two Sonos ones as surround speakers.The beam is connected to my Sony Bravia ATV3 via the ARC HDMI port and my Fetch TV is connected via HDMI port 2 If I play YouTube or Netflix straight from Sony TV, I get surround sound via the Sonos. However,  if I try to play the same content now via the Fetch TV device,the content only plays on the beam speaker. There is no surround sound from the Sonos Ones. The Fetch box has dolby 5.1 enabled on its audio settings but doesn't play its content via the TV to sonos in surround.I have also tried to get the Sonos beam connected via the optical connection to the TV but that didn't make any difference. I was told that the HDMI via ARC offers the best sound for the beam /Sonos One.Do you have some advice on how to the Fetch TV box working in surround sound? 

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T
3 years ago
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pineapplequizzesContributor I
asked in Advanced setups

Microphone Setup

I run pub quizzes around my local area and have started doing one that uses a Sonos system. I’ve not come across one in pubs I’ve worked with before, and need to know if it’s possible to use a microphone through it.Read a lot online, some say it’s impossible, some say it works but with 70ms delay, and others say totally works but need an external audio receiver.So I need to be able to play music and for me to speak through it.Any advice is greatly received, even if it’s to say that this just isn’t possible.

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Rowena B.
3 years ago
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F00tS0reEnthusiast II
asked in Components and Architectural

Hurrah - My Sonos seems faulty

Whilst the Hurrah may seem an odd title I am actually quite happy that one of my Sonos units seems faulty after some 15-years of service delivering a daily alarm of music into the kitchen every morning. It could have broken some 13-years ago and been out of warranty. The other 11 zones continue to operate.“It’s dead Jim but not as we know it” was my alternative title.SymptomsSeems to upset all the Sonos units if plugged in on ethernet Flashing White Light turns static when on wireless Does show on router with correct reserved IP Does respond to a ping Shows up on Matrix but named undefined Doesn’t show on CR200 or Sonophone AppWe run on a locked 8.4 network with VLANs, but it is picking up the right IP and therefore the right VLAN. Any suggestions on next steps to resurrect or confirm dead would be welcome. Will a reset require a Sonos App of correct vintage. I have both phone and desktop Apps that should be able to be restored if need be. And I think I need to restore one of those to

4
Rowena B.
3 years ago
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BrodoContributor I
asked in Home theater

Left surround disconnecting when phone connects to 5g wifi network.

Oddly enough, either the sub or left surround disconnects when my phone running the sonos app connects to the 5g wifi network instead of the 2g one. Anyone faced something like this before? Would really like to be able to use my 5g wifi lol.

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Rowena B.
3 years ago
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peter.bartholomeus.euContributor I
asked in Components and Architectural

Windows app no longer working

since this morning our sonos s2 controller is not working any more on pc and Iphone.  What is the problem?

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C
3 years ago
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daveslinacsContributor I
asked in Controllers and Music services

SiriusXM not accessible in Sonos

I have been streaming Sirius XM for a few years. Just lost the ability to browse SXM in Sonos2.  Reset all passwords and accounts and still not able to access SXM. Not sure what else to reset. 

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Airgetlam
3 years ago
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hunteroContributor I
asked in Home theater

Sonos ARC surround system without WIFI

Hi Sonos community I have a poor/zero wifi connection in my room and wanted to connect with a wired system. Pleast let me know if this is a possible set up for the Sonos Arc surround package. The situation is: I have a wired ethernet connection/port into my room from the router in the main house. Plan:Convert this singe ethernet port into multiple ports with a switch e.g. TP link TL-SG105Sonos ARC connected via ethernet to swtich, and ARC HDMI To TV Hisense N7 series (which is also connected to router via the switch)Connect Sonos Sub and SL One to Sonos ARC network WITHOUT wifiPlay TV with this Sonos surround system  I understand i wont be able to control Sonos wireless e.g. on mobile app for music purposes which is fine as this is temporary until i move into a home with better wireless setup.  A wifi range extender wont work for my room.Looked into a mesh network but my room almost gets almost zero wireless connectivity so not sure if this will work. Spoke to someone about another wir

1
106rallye
3 years ago
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bomaniContributor I
asked in Controllers and Music services

AirPlay to Sonos not working with YouTube since iOS14

Upgrade to iOS 14, connect to Sonos speaker through airplay, then play youtube video on my iphone, got audio in Sonos but black video. Try Vimeo, still no luck, got audio but video playback froze on my iphone.

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B
3 years ago
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SonosColumbiaContributor I
posted in Components and Architectural

Connect:Amp Audio Cutting Out

Connect:Amp audio cuts out for 10-15 seconds about once a day.Diagnostics sent - Conf #682138766I’ve seen other questions similar to mine, but I can add that this issue started immediately after the update to S2.  I have 4 Connect:Amps in my setup, and I only notice this consistently on one - “Lv Rm/Kitchen”.  I don’t know if this is happening on other Connect:Amps or other devices, because this is the zone we use every day.  I don’t see the problem on the PlayBar/Sub or Play5 which are used quite a bit.  The PlayBar/Sub mainly use the optical input from TV.After the S2 update, I had a lot of problems with audio cutting out, pausing, and difficulty with grouping taking a while or not working.  Then after a software update, most of the issues went away.  But about once a day (we have music playing on this device 3-4 hours a day) the audio just cuts out for about 10-15 seconds and comes back on with no interaction from me.  I can’t even catch it in time to look at the app or the device t

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Rowena B.
3 years ago
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saundecpContributor I
asked in Components and Architectural

Can't play Mp3 files on my phone - track 'is no longer available

I just got the speakers a few days ago and they're amazing BUT I can't play mp3 files on my phone or my wife's phone.  We've got a cable modem feeding an Orbi router and an Orbi satellite, and I've got the arc/OneSL 5.1 surround sound in one room and two Fives in other rooms. I've got a Galaxy A50 and my wife has a Galaxy S9+. We both just installed the Sonos app, speakers all updated when we set them up. No other devices in the house are having WiFi or internet issues. Spotify works fine, Pandora works fine, TV works fine. I tried hard to find a solution before coming here, and all I could really find was to restart the router, restart the speakers, and submit a diagnostic report.  Here's the diagnostic report: 60357767. Please let me know if there's anything else I can do to try to get these working.  Edit: Here's another diagnostic after restarting the router and the speaker in one room:1182141057. Still doesn't work.  

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Rowena B.
3 years ago
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Dave.SeayContributor II
asked in Components and Architectural

Unknown signal playing music on my Sonos Ones

I shut off all Macs, iPads, Phone and iPods in my  house and yet I still have music playing.  I even shut off the router and music is still playing!  From where?

3
J
3 years ago
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gusayalaContributor I
asked in Components and Architectural

Error when streaming music from Amazon Music.

Hi: Im getting an error when trying to play music from the Sonos S1 app or even from the Amazon Music app,  the message i got its something like:“The’re an error establishing conection to ****.cloudfront.net”

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Simon B
3 years ago
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CAdams61Contributor I
asked in Components and Architectural

How to revert to Sonos S1 app/controller?

I have a single Sonos One speaker and the app kept prompting me on my iPhone to update to Sonos s2. So I finally did, but the new app is a piece of garbage. It freezes up every time I use it. When I tried to delete it and re-download the Sonos s1 app, it keeps telling me device isn’t compatible and I need to “upgrade” to Sonos s2. How can it not be compatible when I was using it just fine until about an hour ago for the past few months? How do I get rid of Sonos s2 and go back to Sonos s1, which had NO issues at all. Thanks for any guidance on this. 

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J
3 years ago
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oxxoContributor I
asked in Components and Architectural

Any tips for folks without broadband?

I have been trying for four hours (FOUR) to update my sonos system. I am on terrible and slow internet (throttled verizon mifi/wifi hotspot) and the Sonos update system seems like it was designed for high-bandwidth connections only. I am so frustrated with the software -- and by extension -- the hardware because of this issue. My internal-only wifi is rock solid (mesh network with like 6 eero devices). It’s only the connection to the internet that’s bad. It seems to me (I have been a technical manager in software) that the update package should be a one-time download, then the rest of the work of deploying the internet could happen on LAN, but the update process seems very fragile and seems like it needs regular upload/download connectivity to the internet. Sonos really needs to investigate why an update that the app says should take 2-3 minutes is for me taking hours and hours and multiple retries. What’s worse, none of my speakers are usable right now because the update keeps failing

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controlav
3 years ago
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Sylvain59790Contributor I
asked in Components and Architectural

Amazon / Deezer.

Hello I’m from France, sorry for my poor englishI’m using both music services since a long time and i have an issue only since few weeks .When i’m playing an album or a track, after few seconds or few minutes, the sound comes back on my TV. Sometimes i can play a whole album and sometimes even not a sinle trackThis is very very annoying Can you help ? Thanks  

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S
3 years ago
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S.K ViskerContributor I
asked in Components and Architectural

ziggo afstandsbediening werkr niwt

Contact tussen ziggo afstandsbediening en playbar valt ineens weg en laat zich niet herstellen

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Simon B
3 years ago
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Mattie530Contributor I
asked in Controllers and Music services

SiriusXM

not working for 3 days.  what now?

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M
3 years ago
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incorrectContributor I
asked in Portable speakers

Move to new WiFi network

I have an Arc, 2x 1st gen One’s, all hardwired, plus a Move, all running 12.1 60381140. Until I setup the Move, I had never configured WiFi credentials to any of my Sonos equipment, and for some asinine reason I had to enable WiFi on a One before the setup would even acknowledge I had a Move to add. After configuration, WiFi has been disabled on all wired devices and everything has functioned as expected.I now need to change the SSID the Move connects to, and the iOS App again refuses to begin searching for WiFi until at least one of my hard wired devices has WiFi enabled. This is mostly venting of the stupid precursor steps required to get to the real problem I’m posting.I have the new SSID setup, every other device has been updated with the new credentials and is functioning as expected. The Move connects to the old SSID just fine, but searching for the new SSID using the iOS App (S2, 12.1, 6038140) fails to authenticate. I don’t even see an attempt on the AP, it’s just silently fail

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ratty
3 years ago
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RF7Contributor I
posted in Components and Architectural

Sonos One dead (cannot power up).

i just had one of my Sonos One, less than 2 years old, die on me over the weekend. it doesn’t power up at all. it’s not the power cable as the cable works with another unit i have. what should i do? and fortunate / unfortunate timing, as i was looking to buy a few more units - need to relook options.

76
Ken_Griffiths
5 months ago
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KradTrixveraContributor I
asked in Home theater

Sonos going in and out during videoplay

Sonos arc been having problems just recently. It would skip every minute or so with a silence and have the sound back on again. It’s very frustrating. I’ve changed channel and submitted a diagnosis. Number is 326850152. Please someone help resolve this issue. 

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controlav
3 years ago
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JackInBrooklynTrending Lyricist I
asked in Components and Architectural

SonosNet Just Not Good Enough?

I have LOTS of Sonos speakers.  I’m in a 18’ wide, 4-story (including the basement) detached house in NYC.  It’s not a big house.  There are speakers in both rooms on the 3rd floor, 2 out of 3 rooms on the 2nd floor, all 3 rooms on the first floor and the basement.  The way I figured it, the Sonos mesh network would work very well in these circumstances, but I have not found it to be solidly reliable, especially when playing in multiple rooms. Some days it works pretty well, but some days (like last night) I can’t seem to get it to play a single song without drop-outs and failures.I do have older Sonos units (Play 5, Play 3, Sub) and I wonder how good the Sonos mesh network actually is.  I have a TP-Link Deco (older M3 model) mesh Wifi router with 2 extenders (1 on each floor).  It’s a dense area, but not like an apartment building.Other than running Ethernet throughout the house, what is my best course of action?  Am I stuck just hoping the wifi will work well today?  Are there tests

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buzz
3 years ago
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doug11205Contributor I
asked in Components and Architectural

everything is suddenly “incompatible” with S1

I have been using Sonos S1 with my 11-speaker system comprised of Sonos One, Sonos Play:1, Play:5 and playbar and I took one of the Sonos One speakers with me on vacation and used it on another network in the Sonos 2 app.  I am now back home and all but one of my speakers (the Play:5) shows up at “incompatible” in the Sonos 1 app, and the “updates” don’t work.

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D
3 years ago
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manny001Contributor I
posted in Controllers and Music services

YouTube Music Issues.

I successfully converted from Google Music to YouTube Music but I’ve noticed a couple things I can no longer do. I’m not sure if this is the fault of Sonos or YouTube Music but wanted to get them out there so someone can fix them:Can’t start a playlist based off an individual song. You can do this directly from the YouTube Music app so I know it’s possible - just not an option in the Sonos app Can give a thumbs up or down to a song from the Sonos app. This is a bigger issue than it might at first seem since it helps YouTube Music keep track of what you like and don’t like so the tailored playlists they create are more to your liking. They also keep track of every song you “like” as a separate playlist that I like to play sometimes.Anyone else fine other issues that used to be present in Google Music that Sonos can no longer do with YouTube Music?

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B
3 years ago
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jwest1113Contributor I
asked in Components and Architectural

Speakers dropping out after adding Move

I have an Arc, four Ones (each in a different room) and a Move. Over the years, I’ve had occasional problems with speakers dropping out, but never sustained or consistent. Since adding a Move to my system a few weeks ago, the problem has been nearly constant. If playing to more than one room at a time, speakers regularly cut in and out, frequently enough that the system is becoming unusable. Some speakers do this more than others, but it happens with all of them, with no discernible pattern. This happens whether playing via a streaming service (usually but not exclusively Spotify) or via my local Music Library.The Move integration may be coincidental, but the problems have coincided with its addition. 

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AjTrek1
3 years ago
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