That does seem odd to me. Do you happen to be using the ‘auto-play’ function on the line in? I think part of that system is a ‘turn off if the incoming signal is too low’ process, and might, if the line in signal is perceived incorrectly, to shut down the line in. I think (never tested) that turning off Auto-Play turns off that feature. It might be worth a test at least, and if it works, might suggest an increase in volume on the Alexa device (and a corresponding decrease in the Sonos software) so that the line in is perceiving something closer to a standard line level input, which is really what it is expecting/designed for. I do think it has challenges with variable level inputs.
Of course, you might get better information if you were to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.
Hi. Why are you using the auxiliary line in? Why not use the Sonos skill for Alexa?
The 5 does not have a microphone on it, so it’s the only way to voice control the speaker.
@Bruce, I’m not changing the volume with the Alexa at the time of the muting, but just tried increasing the Alexa volume to maximum to see if it works. I think I had it around 5-6 on a 10 point scale. So not likely the issue, but will try to be sure. I will also look to submit a diagnostic the next time it happens. It’s very strange (on the Sonos end) as I unplug the auxiliary connection (on Alexa, Alexa starts the music through speaker at that time). Only after unplugging on the Sonos end and re-plugging back in, does the volume start again.
Thank You for the tips, I will try and see if I have any further luck with your suggestions. I will also post to this thread if (and when) I get a resolution to the issue.
Marc
The 5 does not have a microphone on it, so it’s the only way to voice control the speaker.
NO IT ISN'T.
There is a much much better way of doing this. Please start by reading this.
https://support.sonos.com/s/article/3439?language=en_US
