• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18926 Topics

C
ChezrolezContributor I
asked in Ask a question

Would I be able to use an IR repeater or some other product to control the volume on my am in a different room?

I just bought a new Samsung Frame TV and I have it connected to a Sonos Ray soundbar via an optical audio cable. I also have 2 ceiling speakers in the TV room connected to an amp in my basement tithat I am unable to run a HDMI Arc directly from since it’s on the other side of the house. I was able to connect my Samsung TV remote to the Ray soundbar and can control the volume on that. I read that I wouldn’t be able to control the volume of my ceiling speakers connected to my amp with my TV remote since it’s wireless, but I just successfully did the remote control setup in the sonos app and connected it to my amp that runs the ceiling speakers in my TV room and it does in fact control the volume of the speakers. The only issue is, since I guess it controls it with IR, it only changes the volume on the amp when the remote is pointed directly at it, and since my tv is on the other side of the house, it doesn’t control the volume from the TV room.My question is, is there some sort of produc

1
Airgetlam
just now
K
kjn007ausContributor I
asked in Portable speakers

Baffled by ROAM

I went to use my ROAM the other day and it isn’t paired with app - can’t find it!  Tried to connect it but NO. Haven’t changed router. Rebooted router, etc. as per the help sheets. My ROAM has the orange / red light at the bottom on or flashing. There is no response to the back button when it is pressed. No sound - chime to start or turn off. It doesn’t turn off! I can only get the orange / red light. Is the ROAM faulty?  The app seems to be working - have started it a number of times and there is no change. I think it is the speaker itself. Any suggestions?

0
K
31 minutes ago
C
Captain BigglesAvid Contributor I
posted in Controllers and Music services

Further sidelining of NAS Music Library in new Sonos App??

I can’t see any mention of a (NAS) Music Library in the promotional content for the new Sonos App. There is plenty of mention of “favourite Music Services” though.Please please tell me that, unlike the new search, support for NAS music libraries is not being further sidelined? This is one of the things that drew me to Sonos in the first place (in 2008 FYI).Joel

7
K
2 hours ago
D
dv1070Contributor I
asked in Home theater

Samsung QN90A with sonos ARC cutting out

Hi There, Please I need some ideas.  I have a Samsung 98 inch Neo QLED QN90A (QN98QN90AAFXZA) and a sonos ARC with two ERA 300 for surround and 2 Gen3 subs.  The Arc is connected to the tvs EARC port.  I get sound find and I am able to pass through Atmos, and dolby digital plus and others. I tried to stream from my nvidia shield 2019 and via plex I get sound cutting out. I have tried it via netflix same thing.  I still get the audio cutting out on Youtube and plex on the native TV.  Here are the steps I have tried to fix this: 1-Replaced all HDMI cables2-Tried different input ports for shield3-Replaced my ARC with a brand new one (up to date with latest firmware as of 4-27-2024)4-Replaced my shield with a 2nd one around the house(up to date with latest firmware as of 4-27-2024)5-Tried testing it directly from tv app vs shield same issue6-Tried messing with the settings on the tv like earc auto and off, pass-though on and auto7-Adjusted the delay to sync the earc( this seems to help but

2
D
3 hours ago
T
TommyWooContributor I
asked in Controllers and Music services

sonos app crashes as soon as I login to my sonos account

sonos app crashes as soon as I login to my sonos account. It has been working well for 3 years, and suddenly it started crashing. The same happens on my wife's phone. We bothe have android phones.

5
Airgetlam
4 hours ago
S
silkysmoothContributor I
asked in Speakers

Best way to set up 4 speakers in one room?

Hi! I have 4 Sonos One speakers that I want to set up to fill one big room (40 x 40 feet) with music.  I am new to Sonos, and I can’t seem to add all 4 to the same room.  Is it best to create 4 rooms for the 4 speakers, then group them?  Any advice will be greatly appreciated.

8
T
4 hours ago
E
eptreygContributor I
posted in Controllers and Music services

Need to find a compatible NAS with Sonos

After having my WD My Cloud Home no longer work with Sonos, I need to add a new NAS to my setup, specifically for Sonos.  Is there a list of compatible NAS options out there? Or is there something I should be looking for?  I don’t have a lot of music, and could get by with 2TB to have plenty of room to spare, I just don’t know where to begin this search.

5
K
4 hours ago
D
davidgeorge58Contributor I
asked in Ask a question

sonos app crashes

good day , my app on my iphone crashed cant get any music 

2
Stanley_4
6 hours ago
Aslaidlaw
AslaidlawContributor I
asked in Home theater

Home theatre beyong the reach of WiFi Arc/era300s and sub.

WiFi in my home does not reach my Era300s or sub but my Arc is hard wired to Ethernet switch. Will Arc create a network and talk to Era300s and my sub gen 3 for home theatre or do I need to hard Ethernet wire the other speakers too. Thanks in advance.  

8
AjTrek1
6 hours ago
J
JP KellyContributor I
posted in Controllers and Music services

System Setup Lock

This is a basic ask. The owner of an account, signed into their Sonos system, should be able to lock the system down with a pin code, such that no changes can be made to important set up parameters.Currently, anyone with a Sonos app on the Wi-Fi system, can change device names, eg, like room names, and mess with a system. This should not be allowed. This would be a piece of cake for SONOS to implement, and it makes a lot of sense to do so.

9
106rallye
7 hours ago
V
valiantjustantContributor I
asked in Ask a question

Connect TV Audio to a zp80 or connect

Can I take an optical audio signal from a new tv and input into sonos zp80

4
Stanley_4
7 hours ago
J
José 67200Contributor I
asked in Ask a question

Era 300

J'ai TIDALL et depuis début avril j'ai enfin bcp de titres en Dolby Atmos et bon son.Si on achète la Sonos era 300, en ayant TIDALL pouvons-nous avoir accès et lire en Dolby Atmos ces titres favoris sur cette enceinte Sonos era 300 ou dois-je avoir Amazon music ou Apple ? Merci de me répondre s'il vous plaît.Bonne écoute et musique.José 

0
J
7 hours ago
M
micklordContributor III
asked in Controllers and Music services

Stingray music not playing on Sonos

When I click on the Stingray Music service, nowadays it just shows some text about Stingray but there's no music, no channels, nothing. Is it just my system? Do I need to reinstall the service?

1
Airgetlam
7 hours ago
J
JuankContributor I
asked in Ask a question

Extend connection with Bose speakers/bar

I would like to know how can I aligned the Bose’s bar with the sonos speakears to control d severas spaces in the house this connection could affect the high fidelity quality?

1
Airgetlam
8 hours ago
P
Pillroller81Contributor I
asked in Home theater

Onkyo TX-RZ50 and Sonos

I have an Onkyo TX-RZ50 AV Receiver and it won’t recognize the Sonos Port.  The Portis plugged into the CD input jack. During the setup of Hardware, the receiver doesn’tallow “works with Sonos” to light up.  Has Onkyo had a computer glitch with the particularreceiver?

4
E
9 hours ago
A
arslanelverAvid Contributor II
posted in Home theater

anyone using era 300’s with beam gen2?

I recently got myself an era300 and really impressed. I am (sadly for my wallet) tempted to get another one and use as rears for my beam gen2 /sub mini setup and replace my era 100’s with 300’s. Anyone with a similar setup? My living room is quite small/mis sized for uk standards. 4.37x3.68m and i am already quite impressed with the current setup but there is so much praise out there about era300’s as rears and it’ll be a future investment for the next gen soundbar sonos will release? thoughts, experiences ?

4
A
10 hours ago
C
CHIZZLEContributor I
asked in Components and Architectural

Sonance architectural

Just hooked up a Sonos Amp with a couple Sonance architectural ceiling speakers. Sounds like absolute garbage. I had an am/fm alarm clock back in the 80’s that sounded better. What gives?

17
Stanley_4
11 hours ago
J
jykencomContributor I
asked in Advanced setups

best mesh for sonos

What is the best mesh network for SonosI need large coverage and seamless Sonos connection even if I move my roam from house to the yard.

11
Stanley_4
11 hours ago
G
GoldenCometContributor I
asked in Ask a question

System issues

i have 14 devices, only 3 are playing and 3 are not visible on the system 

2
Stanley_4
11 hours ago
N
NgggggggContributor I
asked in Ask a question

delete account

I’m trying to delete a duplicate account so I can change the email on my existing account. Can you do that?

5
N
12 hours ago
S
serge2000Contributor I
asked in Components and Architectural

How many Sonos Outdoor speakers for my backyard

Hey there! I’ve been doing some and decided on getting Sonos Outdoor speakers + Sonos amps for my backyard because I love Sonos and i’ve read that these speakers w/ Trueplay sound great. What’s been very challenging is trying to figure out how many speakers I need to get based on my backyard space. Here’s what I’m thinking so far: Amp #13 speakers in the BBQ area 3 speakers in the covered patio area. Amp #23 speakers on left side of the pool 3 speakers on right side of pool Does this seem appropriate for the space? Also wondering I’m wondering if it’s best to set these up as left/right channels or mono?  

6
G
13 hours ago
W
WGRIIProsperContributor I
asked in Controllers and Music services

Adding music on Apple macbook to sonos.

I’ve read the post, but don’t understand where the add a folder occurs. Also, Sonos doesn't show as an app for my MacBook. I have an iPad and phone and still don’t find the music library as it has been stated in all the items I’ve read.

4
W
13 hours ago
M
MiltBContributor I
asked in Ask a question

Setting up two ERA 100s with Sonos ARC and Samsung TV.

Help!  Spent several hours today trying to set up my two new ERA 100 speakers with my existing ARC system and Sub Mini, all playing through a big Samsung TV, with Pandora music in the daytime and evening news and a few streaming or network shows in the evening.  I play Pandora music using the app on the Samsung, but the two ERA speakers would not respond with that approach--zero sound from the ERAs.  The tech support person suggested using the Sonos app to access Pandora.  That works, but that’s not how I want to access Pandora.  Pandora has worked just fine using the Samsung TV remote until I added the ERA speakers.  But it won’t work that way with the ERA speakers.  My tech support person seemed as frustrated as I was.  After nearly two hours working with her, I could see that we were getting nowhere by doing down the same paths over and over-with the same negative results.  I suggested that she get with someone who could solve the problem which she promised to try to do.  So I have

8
106rallye
14 hours ago
D
dj009Contributor I
asked in Speakers

Sonos Roam Constantly dropping network and takes multiple attempts to get back online.

Why does the Roam suck so bad? I have it plugged in and it still constantly drops the network and is impossible to get back online. Really thinking about ditching the whole system.

1
buzz
14 hours ago
B
bonerp1Contributor II
asked in Components and Architectural

Connecting turntable

Hi I currently have a zone player which connects my record player, but it's only for the S1 app. Do I need a connect gen2 (far cheaper than the port) to replace the zone player on the s2 app? Thanks 

3
bockersjv
18 hours ago
Terms & ConditionsCookie settings