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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20060 Topics

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beefybarnContributor I
asked in Home theater

Playbar incompatible S1

Hi   new to all this, have just brought a Sonos Playbar, downloaded the Sonos app but when I try to setup the bar after pressing the buttons on the side as requested I get a message saying  Playbar incompatible You need the modern Sonos app to set up your system using this product. To add this modern product to your legacy app, set up a legacy product first then add Playbar.   I do not understand this as I am using the latest version of the app, any help appreciated as I am losing patience with this. Thanks.

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B
3 years ago
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miguelitoTrending Lyricist I
asked in Controllers and Music services

Connect Google Chromecast dongle to HDMI port of (new) SONOS Amp?

Since the HDMI port is meant to receive audio from the TV, would it not receive audio from the Google Chromecast dongle so I can play to that dongle to get Chromecast audio?   If someone has those two pieces, I would be very interested to know if it works.

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M
3 years ago
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jtlooContributor I
asked in Controllers and Music services

Spotify Not Playing On Beam 5.1 Setup

Hi! I am having issues playing Spotify on my 5.1 Setup with the Beam. I have tried both from the Spotify app as well as the Sonos app. Inside the Sonos app, I get the message “Connection to Spotify was Lost”. Spotify plays normally on my other speakers, stereo set of Ones and the Move. If I group the 5.1 setup with one of those other speakers, it plays normally. Other music apps like Pandora and Soundcloud work as expected. I have tried rebooting the Beam setup, router, and modem as well as removing/adding Spotify in the Sonos app. Thank you in advance for any help!

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Sebastien D.
3 years ago
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Worledge10Contributor I
posted in Components and Architectural

Sonos Move Sound Quality Gone Wonky

Had my Sonos Move a few weeks now & been loving it, perfect for what I wanted it for, however the last 2 days the sound quality has gone to a level of my old car stereo in my first Vauxhall Nova back in the day!! (And that was poor!) It sounds like it has something over the front of it….not muffled but the sound is far away rather then clear and ‘right next to you’…..sorry for the poor description, it’s quite hard to explain.   It could be that I’ve pressed something without realising, at least I hope so after the cost of the speaker! Anyone had this & able to help?   TIA

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Corry P
2 years ago
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Tall ManContributor I
posted in Controllers and Music services

YouTube Music

With the forthcoming (reported to be late 2020) demise of Google Play Musoc, is there an intention for Sonos to support YouTube Music free version? If this has not already been considered, how do I ask that it is? Many thanks, Ben

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A
3 years ago
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domconsciousContributor I
asked in Advanced setups

Trouble adding new speakers, finds them, chimes, but doesn't add via iOS application

I have an advanced setup running a PFSense firewall with an Unifi AC Pro and Unifi AC Mesh.  I was able to transfer my old system, single SSID and single subnet, over to the new setup with multiple VLANs and multiple SSIDs.  I’ve used PIMD for multicast routing across VLANs/subnets and Avahi for mDNS.  Everything was working fine until I attempted to upgrade my rear Play 1s for One SLs in preparation for the Arc on the way. Current configuration has a Playbar and a Sub both wired via Ethernet, independently, on the same VLAN.  I also have a Play 5 and Play 1 connecting wireless.  My iPhone connects via an SSID through the AC Pro on a separate VLAN.  No problems playing to the any of the existing Sonos speakers.  I have the SSID broadcast using both 2.4ghz and 5ghz. My iOS Sonos app finds the new speakers and prompts me to press the link button on the backside of the One SL.  After pressing the button, the iOS app doesn’t go further.  It keeps requesting to try again. Can I have some

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ratty
3 years ago
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davidwellsukContributor I
posted in Components and Architectural

Sonos Customer Support Shocking

Hi All,   I wanted to see if anyone else has experienced really poor service for a premium brand like Sonos. I have chased them for 3-4 weeks for support and I am greeted with someone called Neelam who was abrupt and rude over email. My beam and Sonos one system is malfunctioning and does not stop cackling, I have had the items for 1 year and paid a fair fee for them as we know Sonos is not cheap. I have not had these issues with BOSE in the past good customer service, product that has not malfunctioned less than a year in to ownership! I love the ease of Sonos and sound quality was good at first, but I really am getting no where with the support. It is affecting me mental health significantly and is becoming overwhelming. Has anyone dealt with a manager or director at Sonos I can contact to aim to get a resolution to my technical issues with my product? Has anyone else had issues with the support and or product in the past?    Thanks! 

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3 years ago
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brad_switzerTrending Lyricist I
asked in Advanced setups

Sonos in Car

I have 700 songs on my Sonos playlist. It’s a shame I can’t use my own playlist in my car! Why does Sonos have no product like this one?   https://www.crutchfield.com/p_158XAV7000/Sony-XAV-AX7000.html?mfr=XAV-AX7000&fromlanding=1   Either Sonos finds a way to allow people to use their playlist everywhere they go, or people will just switch to something else. It’s a great system and I truly love Sonos, but a lot of my time is spent in the car and I’m not going to maintain two different playlists.

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airforceteacher
3 years ago
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orion2030Contributor I
asked in Advanced setups

Should I dare to try a VLAN?

Dear Community;   I have read countless posts about IOT VLANs for Sonos speakers while having the controllers in iPhones/Android phones, ipads, etc on a separate VLAN. I believe it is a must ( minimum security practice) to protect my home NAS/servers. However, reading the latest posts, it seems the new Sonos App ver 10.6 broke existing solution. Given this, what should I do? Any guides or best practices I should follow?   Here is what I have and what I have tried: PFSense firewall with the following VLANS: VLAN1: 192.168.10.x/24 with Windows 10 PCs VLAN20 IOT: 192.168.20.x/24 with Sonos players VLAN30 WIFI: 192.168.30.0/24 with iphone, ipads, laptops I have tried AVAHI, IGMP Proxy, and PIMD …. none of them worked. It seems the broadcasts are registered but still the controller apps cannot find the speakers.  Yet, the iphone controller is the only that seems to be able to find the speakers ( previously configured and added to the app), so I can go from VLAN30 to VLAN20.   Is

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3 years ago
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jk10003Avid Contributor II
asked in Controllers and Music services

What are the limitations on the NUMBER of playlists?

Sorry to ask again this often repeated inquiry.  How many playlists can I add to my Sonos? As I understand it, there are at least three questions here: How many Sonos Playlists can I create? How many playlists can I import from iTunes, now that I have figured out how to import them? How many playlists can I import (or is it access) from Amazon Unlimited streaming? I am figuring that these answers also depend on the contents - number of tracks - in the playlists. but I am unclear whether this count, or even the number of playlists makes a difference for the iTunes of Amazon playlists. I appreciate any information here. Thanks very much. John K.    

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J
3 years ago
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dseitamContributor I
posted in Portable speakers

Sonos Move flashing red battery light

Was on the deck last and after 2 or 3 hours the battery level indicator started to flash red. I read that this indicates a ‘fault condition’. Does anyone know what that means, and what would trigger that? Is it a fatal condition?   thx. 

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P
3 years ago
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JaperkContributor I
asked in Components and Architectural

Trueplay not working on new iPhone SE

Hello,    Ive recently bought the new iPhone SE and wanted to use the true play feature on my paired play 5s but I instantly get a network problem even though I’m connected to the same WiFi network as the speakers. I thought I’d try it on my iPad instead and it works perfectly fine, speakers tuned! I’ve triple checked all my settings, phone is updated, app is updated, WiFi network is correct. Has anyone else experienced this issue with the new iPhone SE or maybe even the iPhone 8 (as it’s pretty much the same phone). Everything else works on my iPhone SE: playing music, creating stereo pairs etc etc.

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Bumper
3 years ago
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kbradsmithTrending Lyricist I
posted in Controllers and Music services

Youtube Music not playing entire Library Songs - only select few

Sorry, NOT playing entire Library Songs. The YTMusic app on Sonos offers to stream my Library’s collection of Songs but only seems to be capturing a very, very small fraction of my entire Songs collection. Is there a way to be sure and get all my Songs shuffled through on the Sono’s app? The ‘Your Mix’ option is misleading as well. It creatively mixes in new ‘recommended’ songs which I’m not interested in so that’s not a solution. I want all my Songs streaming from my LIbrary collection, please, not some limited selection. Thanks, comments please. 

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D
3 years ago
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John160Avid Contributor I
asked in Controllers and Music services

Sonos Move and AirPlay 2 volume issues for first track played

Hi I have a Sonos Move, and iPhone 11 pro (all software up to date). When I use siri to play music on the Move from my local iPhone music collection, the first song played is abnormally loud, and so if I don’t adjust the volume, the 2nd song played is very quiet. If after using Siri I adjust the volume slightly it jumps down the normal level. I have used ivolume to normalise volume across my collection and the tracks are fine on other airplay 1 speakers (but of course they can’t be played with siri), so I think this is an issue specifically related to Sonos and airplay 2. I have Alexa enabled on the Move and notice similarly that despite asking Alexa to set volume 3 - quite a low level, it’s always really loud when it starts next time. Has anyone else experience this and any suggestions on how to fix it?

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3 years ago
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leeparkersContributor II
asked in Controllers and Music services

Spotify Skipping Songs halfway through

Hello When I use Sonos to play Spotify Playlists, most songs play correctly, but every few songs it will cut out halfway though the song and immediately skip to the next song on the playlist. It doesn’t appear to happen when I play an album from Spotify (or at least I haven’t noticed it doing). I have tried restarting my router which hasn’t fixed the issue. Diagnostic: 1175114501 Any help would be greatly appreciated! Many Thanks, Lee

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3 years ago
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corwinyuContributor I
asked in Controllers and Music services

Access is denied when trying to play Audible book

Getting Access is Denied when attempting to play a book through the Audible service.  Audible works as a standalone app on my iPad.

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Krishma M
3 years ago
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1994mx5Contributor I
asked in Advanced setups

System Setup - Home Theatre vs Music

Hello - trying to get some info on setting up the Arc/Sub with my TV and also using for general music listening.  Obviously, I will have the Arc connected to the TV and when watching TV would expect the Arc and the Sub to play (I will not have any other Sonos speakers playing when watching TV).  I also have 5 other Sonos speakers throughout the house that I play music through.  I group them different ways at different times depending upon the need.  My questions….1 - can I group the Arc and Sub like any other Sonos speaker so they play when I’m listening to music?  2 - can I group the Sub like any other Sonos speaker even if I don’t have the Arc included?  3 - assuming I can do #1, what’s the process to revert back to only the Arc & Sub when I’m ready to watch TV?  Is it just changing the group that’s playing?  Thanks a lot.

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G
3 years ago
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dasarpContributor II
asked in Portable speakers

Best way to set up Move away from home

I am away from home in a family house (different wifi network, geographically separated), but have bought a Sonos Move. What’s the best way to set it up? I want to be able to start using it, but then when I go home have it join the rest of my main Sonos system. Should I set up the move with a new/different Sonos account (email) at my family home, and then when I return home, should I factory reset the move and re-set it up on my home wifi + home Sonos account? Should I first set up the Move using the same Sonos account but different Sonos system (apparently one account can have multiple systems?). Then when I take the Move home, somehow have it join my home system (I hear the Move can join multiple wifi networks?) Is one better/cleaner? I don’t plan on moving back and forth between these two places, I just don’t happen to be at home when first starting to use the Move.

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melvimbe
3 years ago
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lewisbarrow1Contributor II
asked in Advanced setups

Sonos Amp - Muddy Bass

I have Sonos set up through the house, various ones, a connect hooked up to an AV reciever and a Sonos amp in the dining room driving a pair of Tannoy DC6T SE floorstanding speakers. Im having problem with the sound from the amp. Im getting clarity in the mids and highs, however the bass response is dissapointing. It sounds muddy with no definition at all. Certain low frequencies override others and seem to be clashing. I replaced the amp with the AV receiver and it sounds good. When moving the sonos amp to drive a set of kefs in the living room im getting the same problem, lack of clarity in bass and an overall disappointing sound.   The DC6T SEs are wired using 4 core cable, 4 wires from each output on the sonos amp to LF terminals and HF terminals on each speaker. I am streaming tidal, deezer and spotify from the Sonos app, and have also tried using an external dac into the line in using audirvana on mac. No luck on anything. Ive played with the EQ and tried loudness, have also

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Jean C.
3 years ago
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S_PilonContributor I
asked in Controllers and Music services

Spotify Duo and Sonos Beam - issue

Hi there,  My wife and I just recently got Spotify Premium Duo. We both have the Spotify and Sonos App on our phone. We added both Spotify accounts to the Sonos app.   The issue: when I’m listen to Spotify on my phone (via bluetooth headset in the office), if my wife starts playing Spotify via the Sonos Beam, my Spotify turns off?   From my understanding, because we have Spotify Duo, we should both be able to use Spotify at the same time.    Thank you for the help. 

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I
3 years ago
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Simple PandaEnthusiast I
posted in Advanced setups

Will Sonos S2 support RSTP or newer STP path costs?

One of the consistent issues I (and many network implementors) have with Sonos equipment is dealing with the older/pre-standard STP path costs Sonos equipment presently uses (10 for Fast Ethernet vs the  commonly used 19). This is especially problematic with when multiple tiered switches are installed on a network and path cost modification isn’t practical. Unifi (Ubiquiti) based switching networks can be especially problematic in this regard. Unifi switching can be set to STP or RSTP, but path costing can’t be edited persistently. With Sonos S2 coming, are there any plans to modernize / update the spanning tree implementation to support the current STP path cost standards, or better yet, support RSTP?

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3 years ago
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Glenns_and_RosesCollaborator II
asked in Controllers and Music services

Spotify - Song Not Encoded Correctly

Recently noticed issues with Spotify skipping songs and showing “Song not encoded correctly” errors.  But when I manually play the song it works.   Other discussion threads suggest this could be a network issue.  Here is my setup: Verizon Fios, 1 Gbps fiber Verizon router with wifi off Eero pro (x3) in bridge mode Sonos Amp is WIRED to a Gbps switch coming off the router All other Sonos devices are wireless (Using SonosNet) SonosNet was using channel 11, and when I did a network scan I could see a fair amount of other networks on channels 1 and 11 so I switched SonosNet to channel 6 but it didn’t help. My Verizon router and my Eero system are all using “vanilla” configurations.  I don’t mess around with the firewall, port forwarding, etc. Suggestions?  

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G
3 years ago
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dan_co23Contributor I
asked in Components and Architectural

T1 Phono SB Turntable is Connected to Play 5- Sound is very slow

We received our T1 Phono SB Turntable last night and connected it to our Play 5. The sound was initially great, but the belt quickly came off and needed placement again. This happened a few times, but we got it to where the sound was good. We went to use it today and it went from sounding okay to playing way too slow. The belt and everything else seems fine looking at it, and it was working fine. Any idea why the turntable would start warping the sound to super slow?  

2
C
3 years ago
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galestorm3Contributor I
asked in Controllers and Music services

Playing MP3 on Sonos One

It seems like One only supports certain services.  I have MP3 recordings of accompaniment I want to sing with.  How do I do that with Sonos One?

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Airgetlam
3 years ago
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SpikegirlContributor I
asked in Controllers and Music services

facebook live

Can I listen to Facebook live concerts on my Sonos speakers on a Mac system?

2
S
3 years ago
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