Contributor I

Sonos Move flashing red battery light

35 replies
55710 views

Was on the deck last and after 2 or 3 hours the battery level indicator started to flash red. I read that this indicates a ‘fault condition’. Does anyone know what that means, and what would trigger that? Is it a fatal condition?

thx.

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Pinned Reply By Paul A

Hi @all.

Thanks for the immediate and detailed response.

I would like to recommend calling our technical support team for a more in-depth troubleshooting steps. Flashing red on a Sonos move is not a normal behavior and indicates battery issue.

You may also want to do the basic trouble shooting steps.

Remove the Sonos Move from the charging bay.
Turn off the Move by pressing the power button for 10-15 secs until the light on top disappears.
place the Sonos Move back on it’s charging bay and without pressing any buttons, the Sonos Move should turn on by itself.
If the red light disappears, I suggest to observe as it may just be a glitch.
If the red light does not disappear, submit a diagnostic and call out technical support team.

Please let me know if you still have further questions or concerns. we are always here to help.

Thanks,

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H

HighEndMusic

Prodigy I

I’ve had the same issue with my Move and I think you’re now the third person on the forum reporting the same issue.

In my case, I just placed it on the dock to charge it and the issue with the blinking red light disappeared. It’s been weeks since this happened and never occurred again.

BTW, not sure about you, but in my case the Move kept on playing music just fine while the red light was flashing.

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dseitamAuthor

Contributor I

Exact use case as mine. Had my Move back in the deck last night after resetting it and charging it and no red light.

It played fine with/without blinking red. I did though have trouble reconnecting to the app on red night, and I believe ( but can’t recall) that it went into fault after reconnecting.

BTW, mine played just fine as well

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Gupster

Contributor I

Just notice mine doing it. Seems to be working but had stopped playing without being told to and a few days ago had a Max volume moment.

I’ve emailed support as requested.

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Anonymous

Hello everyone. I am sorry to hear that you are all having issues with your Moves. When the light is flashing red, does audio continue to play or does it stop?

Can you all take a moment and submit a diagnostic report (preferably when it is flashing, or shortly after)when you have a chance, and reply back with the confirmation number?

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Gupster

Contributor I

For me the audio stopped but I was able to restart it. FYI I have a case open 01839724.

I

italy333333

Lyricist II

My audio is still going and the light is flashing as I type this. Here is my confirmation number - 985562459

A

Anonymous

I am seeing no errors in this diagnostic, other then the battery reaching depletion. Is the LED light flashing Red, or or Amber?

How long is the Move off of the charging dock for?

Flashing Amber indicates that the Move is low on battery, and needs to charge. The Move will continue to play audio. However, if the battery depletes enough, it will turn off until it has been recharged.

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italy333333

Lyricist II

The light was flashing Red on the front - It had over 80% of charge per the Sonos app and was off the dock for maybe 1 hour or so and was fully charged. It never flashed orange and went straight to red out of nowhere.

The red light stopped immediately as soon as I placed the Move back on the dock, I will see if it does it again today.