Sonos Move flashing red battery light

I'm having the same problem, battery has plenty left (according to the app) but after about an hours use I get the red light. Music continues to play fine. This has happened a few times now. Slightly worried as it's only a few days old.

Another piece of info to help Sonos debug this:

Once the light starts flashing, if you put the Move on the charger for just enough time for the light to change to charging (~2 seconds) then take it off.  The red light is cleared.  I haven’t done this and let it run for hours to see if it comes back on.   But I can say it initially clears the condition.  

Hi everyone. Thank you for your patience about this. This issue would best be resolved on the phone with our phone team, as we can perform more advanced troubleshooting with all of you individually. When you have a moment during the week, please give our support number a call. You can find our contact information here.

Experienced the same today, have submitted diagnostic and support ticket. 

I experienced a similar issue today.

It happened when I took the speaker to a friend’s and was monkeying around trying to get it to connect with the wifi - I gave up on wifi because I forgot how to add another network - but even when I switched to Bluetooth the light kept blinking (I think amber?...). The Move had almost full battery and kept playing fine for the most part, although once when I turned it up to around 80% it jumped back down to about 15% on its own.

Diagnostic number:1183654280

Case number:01911767

I also noticed move flashing red just now, still appears to be working fine,battery at 70%

After chatting with tech, docking it stopped it

Mine is doing this too, and has done this every time I try to use the Bluetooth part of this product.

I left my base at home and now have a dead move...I guess this is just a portable Sonos speaker for home (not on the move)

Good thing I brought a back-up reliable Bluetooth speaker

what an annoyance.

Did anyone get this resolved?

This happened to me today as well. My Move’s about 10 days old, but this is only about the 3rd time we’ve used it. 

Noticed it at roughly 80% battery (per app) and thought it strange the battery would be dead. Put it on the base for about 5 seconds and it stopped. 

Music continued to play with the flashing red light, for what it’s worth. 

Will be using it this afternoon for a while and will see if it does it again. 

Hi @all.

Thanks for the immediate and detailed response.

I would like to recommend calling our technical support team for a more in-depth troubleshooting steps. Flashing red on a Sonos move is not a normal behavior and indicates battery issue.

You may also want to do the basic trouble shooting steps.

1. Remove the Sonos Move from the charging bay.
2. Turn off the Move by pressing the power button for 10-15 secs until the light on top disappears.
3. place the Sonos Move back on it’s charging bay and without pressing any buttons, the Sonos Move should turn on by itself.
4. If the red light disappears, I suggest to observe as it may just be a glitch.
5. If the red light does not disappear, submit a diagnostic and call out technical support team.

Please let me know if you still have further questions or concerns. we are always here to help.

Thanks,

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