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dseitam
Contributor I
May 23, 2020

Sonos Move flashing red battery light

Was on the deck last and after 2 or 3 hours the battery level indicator started to flash red. I read that this indicates a ‘fault condition’. Does anyone know what that means, and what would trigger that? Is it a fatal condition?

 

thx. 

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    Pinned Reply By Paul A

    Hi @all.

    Thanks for the immediate and detailed response.

    I would like to recommend calling our technical support team for a more in-depth troubleshooting steps. Flashing red on a Sonos move is not a normal behavior and indicates battery issue.

    You may also want to do the basic trouble shooting steps.

    1. Remove the Sonos Move from the charging bay.
    2. Turn off the Move by pressing the power button for 10-15 secs until the light on top disappears.
    3. place the Sonos Move back on it’s charging bay and without pressing any buttons, the Sonos Move should turn on by itself.
    4. If the red light disappears, I suggest to observe as it may just be a glitch.
    5. If the red light does not disappear, submit a diagnostic and call out technical support team.

    Please let me know if you still have further questions or concerns. we are always here to help.

    Thanks,

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    pwt
    pwt
    Virtuoso
    August 9, 2020

    My Move has also exhibited this behaviour on one occasion: playing off battery, with charge > 80%, the red battery light started flashing, but music playback continued without interruption.

    I power cycled the Move, and the flashing red light didn’t reappear. I’ll keep an eye on it, but I suspect it’s just a software bug.

    4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
      EDgeofNJ
      Contributor I
      September 12, 2020

      I’m experiencing the same flashing red light on a 3-day old Move. Flashing started with the battery >80% and music is still playing through the flashing red light, except temporarily when pulling the diagnostic (1302148988), and battery is at about 77% now as I’m writing this.

      jharman
      Lyricist III
      September 14, 2020

      Played the Move off its base for a few hours and then it appeared to go dead early and unexpectedly.  I wanted to keep it outside rather than put it back on the dock so I used a USBC charger to plug it in. When the Move started up the red light flashed and continued flashing even after I removed the USB charger.  Also after a 4 hours or so it only managed about a 25% charge.

       

      Here's the diagnostic: 1015112081

      Paul A
      Paul A
      Retired Sonos Staff
      September 14, 2020

      Hi @jharman.

      Welcome to the Sonos community and thanks for bringing this to our attention and submitting a diagnostic.

      Based on the provided diagnostic, there is a difference between what the internal system of the Sonos Move reading of the battery level vs what the actual battery level is. I would like to recommend removing the Sonos Move off of its charging bay, press and hold the power button for 10-15 seconds and then place it back on its charging bay. Without pressing any buttons, It should power on by itself. Can we check if the red light is still blinking on the Sonos Move? If it does, I suggest contacting our technical support team for a more in-depth troubleshooting step.

      Please let us know how it goes. We are always here to help out.

      Thanks,

       

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      jharman
      Lyricist III
      September 14, 2020

      Placing the Move back on the base charger seemed to reset it without me having to touch the power button. I put it on last night and this morning the red light has gone.

        Paul A
        Paul A
        Retired Sonos Staff
        September 14, 2020

        Hi @jharman.

        Thanks for the immediate and detailed response.

        Let us observe for some time. Maybe a 24-48 hours observation would be enough. If the issue re-occurs I would recommend contacting our technical support team for a more in-depth troubleshooting step or possible product replacement. Placing it on it’s charging bay and the issue disappears can be concluded that the battery at the time it flashed red was accurate information that the Sonos Move might have low batteries. Let us try to observe the battery life based on this guide about charging Sonos Move which also provides information on how long does a full charge last.

        Please let us know how it goes. We are always here to help out.

        Thanks,

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        jharman
        Lyricist III
        September 28, 2020

        Still having battery related issues. Just pulled the Move off the charger and it showed 50% power. But have been playing it now for about 30m or so and the battery is holding, diminishing only as expected, a few % points.

         

        Ran a diagnostic anyway. Here's the output 145818217

        Paul A
        Paul A
        Retired Sonos Staff
        September 28, 2020

        Hi @jharman.

        Thanks for the update and immediate response and for submitting a diagnostic.

        Based on the provided diagnostic, there was an indication that the Sonos system is failing to read the battery level. It may be a clear indication of a fault.  I would recommend contacting our technical support team for a more in-depth troubleshooting step or possible product replacement. 

        Please let us know how it goes. We are always here to help out.

        Thanks,

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        piotr.dz
        Contributor I
        October 22, 2020

        The same for me, report: 716780914

        according to the app move is 100% charged

        Paul A
        Paul A
        Retired Sonos Staff
        October 23, 2020

        Hi @piotr.dz .

        Welcome to the Sonos community and thanks for reaching out to us. I understand that you are having isues with your Sonos Move. Let me help you out with that.

         

        I would like to recommend the following steps accordingly.

        1. Remove the Sonos Move from the charging bay.
        2. Turn off the Move by pressing the power button for 10-15 secs until the light on top disappears.
        3. place the Sonos Move back on its charging bay and without pressing any buttons, the Sonos Move should turn on by itself.
        4. If the red light disappears, I suggest observing as it may just be a glitch.
        5. If the red light does not disappear, submit a diagnostic, and call our technical support team.

        Please let me know if you still have further questions or concerns. we are always here to help.

        Thanks,

        Help others find useful content by clicking the like button and selecting the best answer to your question
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