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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19955 Topics

K
KsempsContributor I
asked in Ask a question

Running separate zones off one AMP

I have a Sonos AMP with speakers hard wired to my Kitchen and to my Patio.  I would like to be able to run those areas as two separate zones.  Is this possible or do I need a second amp?

4
Stanley_4
2 days ago
Rafal Karolczyk
Rafal KarolczykContributor I
asked in Controllers and Music services

Recently played doesn’t work, missing logos of radio stations (myTuner Radio) in Favorites

Hello,why recently played doesn’t work at all? Only endlessly rotation circle..., why missing logos of radio stations (myTuner Radio) in Favorites. Both in the most recent update of S2 app (the same issue on iPad and iPhone (ios17). Can you fix it?

0
Rafal Karolczyk
2 days ago
C
CorleyContributor I
posted in Ask a question

updated app

Updated to the new app, what a disaster, keeps dropping songs, if I adjust the volume in the app  it the volume cuts out and sometimes doesn’t come back. Songs are playing but they are not showing they are playing. WTF Sonos! If I try and do multiple rooms together, forget it. So hard to navigate around, old app was much easier,  even to use through the Spotify app sucks now, tried to call support but 80 minute wait, what’s that tell you

0
C
1 day ago
B
BartoszContributor I
asked in Ask a question

Can't add sub with new app

Hello, after updating to the new crazy broken, worse and I couldn't even imagine this new nightmare update with constant bugs app, can't add my sonos sub. The sonos sub can't no longer added to the new app. I tried to change the ownership that doesn't work.I tried to uninstall install again the app close and open like to communicate guiding me what should I do unfortunately this isn't helping either.Every experience now with sonos is a nightmare.Anyone know how to deal with those new bugs ?

1
G
22 hours ago
P
Pit8605Contributor I
asked in Ask a question

Alarm timer lost with new update

Why was I so silly to update. Can I und it and go back to old version?

1
C
2 days ago
J
Jfr1Contributor I
asked in Ask a question

alarms

Following the most recent Sonos controller update this week, i cannot find the alarm setting anymore. It is a little annoying as the programmed alarms continue to go on in the morning early even if i do not need them!!anyone found the alarm setting tab/ control??

1
Bumper
2 days ago
P
PantelisContributor I
asked in Ask a question

Sub Gen 3 cannot be assigned or registered

What a mess this new update ! My Sub Gen 3 cannot be assigned or registered. It connected to some point to ARC then when transferred to FIVE went back to “not registered”. Tried every solution mentioned in the forums ie deleting the app, restarting the router, hard resetting the Sub, deleting the system etc but nothing works. Any ideas ? 

0
P
1 day ago
O
OllocksContributor I
posted in Components and Architectural

Sonos Connect Vinyl - varying volumes on different devices

Hoping someone can help with vinyl set up using Sonos Connect. I’ve had this same system working previously prior to a house move but now seemingly am banging my head against the wall.  I have the system set up as Turntable > Connect > Amp (with wired speakers connected). Initially I set this up, selected the Line-In and was getting no output from the vinyl playing. To check, I switched over to Sonos Radio as the input and had the smooth sounds of Cruise Control playing straight away through both the wired speaker and a separate Sonos 1 I paired the Connect to in my system. So that told me the signal is going from Connect > Amp & speakers.I looked at the Line-Out Level and started trying Fixed or Pass Through. This resulted in the vinyl coming through the wired speakers just fine, but left the Sonos 1 coming through incredibly quiet even when up to near full volume in the Sonos app.  If anyone has encountered and/or mastered this problem in the past please do pass on any w

1
Airgetlam
1 year ago
I
ilh23mxAvid Contributor II
asked in Speakers

Sonos P5 G2 not working thru wifi only wired

A couple of days ago, my P5 G2 stopped working thru wifi, I’ve made a lot of system resets but not working. The only way to get it works is thru wire. If I remove wire, disappears from app. Of course wifi is enable in the speaker.Please see diagnostics number.P5 Connected to boost thru wire: 1876273936P5 Disconnected: 1761056606

1
James L.
3 years ago
Y
YishaContributor I
asked in Components and Architectural

Mac start up chime randomly played on sonos one

Hi, my sonos randomly turned on and played what sounded like the Mac startup chime/sound three times last night until I unplugged it. A similar thing happened once before a few months back but that time it played out a really loud cracking / white noise type of (rather distressing) sound. Anyone knows what to do about this and why it happens? I’m not connected to a voice assistant. 

1
Airgetlam
2 years ago
D
DieselgarfieContributor III
posted in Components and Architectural

No sound from Sonos one's

Hi I’m new here and the tv is coming through my Beam but not my Sonos one’s.I’m not technical at all and don’t know what to do.Also can’t seem to access the app on my phone.Any help really apreciated thank you 

1
N
3 years ago
C
charlottecocoContributor I
posted in Components and Architectural

reconnection d'un haut-parler sonos play 1

Bonjour!J’ai un système Sonos pour la télé dont j’ai l’application sur mon Ipad. Jusque là tout est beau sauf qu’auparavant j’avais ajouté un haut parleur Sonos play 1 et celui-ci est complètement disparu de mon application sur mon Ipad.Comme j’ai un Ipad Apple qui date de quelques années avec la dernière version de 10.3.3 et que l’ajout d’un haut parleur Sonos demande une version 12 ou supérieure.Existe-t-il un moyen de récupérer l’application pour ajouter mon haut-parleur Sonos play 1 qui fonctionnait super bien avant qu’il ne disparaisse de l’application Sonos que j’ai sur mon Ipad. Merci !!! 

1
106rallye
2 years ago
B
bulldog2078Contributor I
asked in Controllers and Music services

Spotify play list skip over Sonos but if streamed over phone or laptop the same playlist does not skip

This only happens with Spotify.  Apple Music or Pandora have no issues.  When I stream the same playlist over phone or computer via Spotify there are no issues.  On the Sonos system at work when I stream Spotify playlist they also skip at work just like with my home Sonos system.  There is something with your Sonos/Spotify integration that is triggering this skipping condition or more susceptible to triggering a skip with Spotify

1
ratty
1 year ago
S
swr1Contributor I
posted in Components and Architectural

Sonos App shutting down using Samsung phone

Hello,When I play from my device or from my music library after a minute or so the Sonos app shuts down, it works with radio and Spotify.I have tried rebooting router and reinstalling the app.I am using a Samsung S20. It works in other devices without issue.I have the latest updates for Sonos and my phone.Any help would be appreciated.

1
Ken_Griffiths
2 years ago
P
PfierensContributor I
asked in Components and Architectural

sonos move configuration break out

Hi My Sonos move configuration is not stable. I tried several times to reset and reconfigured it, but it doesn’t work at all even if I follow Sonos recommendations.please someone could help?

4
P
2 years ago
D
dymoyContributor I
asked in Home theater

HDMI issue

Hi,I set up a new Beam2 to an LG LCD tv via HDMI Arc. When I turn off TV and turn on again after about 5 seconds I get a  Sonos screen. I have to manually select the cable tv HDMI 2 input.  Only happens when I turn off and on TV.  Any suggestions?David

1
buzz
1 year ago
B
Bobby HContributor I
posted in Components and Architectural

Keeps Skipping or Songs not encoded continously

Pathetic…thousands of dollars spent on your products and I all I get is two minutes of music before it skips to new tracks or tells me its not encoded..or just stops completely…I have tried switching off the Auto Lock feature on my phone, reset my Wi Fi network and removed / re-added all devices back on with no success…you know where you can shove your products from now on!if only I was aware of the thousands of people who have these same issues with no real, palpable solution, I wouldn’t have bothered spending my hard earned money on this rubbish. 

1
106rallye
2 years ago
P
Paulvh48Contributor I
asked in Controllers and Music services

The sonos app

When returning to my holliday home my Sonos app wants me to log in with somebody elses account.I removed the app and reinstalled, no result.Help

1
G
2 years ago
M
MscanlanContributor I
posted in Components and Architectural

sonos app lost two speakees

Yesterday I installed my new Sonos arc.  As soon as it was installed my move and one SL disappeared from the app.   The strange thing is that I can still play music on both directly from Spotify.  This makes me think it is a Sonos app issue and not a network issue.  Please advise. 

1
G
3 years ago
L
LakeHouse_Contributor I
asked in Components and Architectural

Start a "Station" in the Sonos App using YouTube Music?

You can start a station from any song in the YouTube Music app, but you cannot when using the Sonos App.  Why?

1
L
2 years ago
E
Evi23Contributor I
asked in Controllers and Music services

Radio tunnel without voice

Hi guys. I have been listening FM for long with my Sonos device. It was all fine since yesterday. That tunnel what I am listening every day, it doesn't have any voice at all. It is so strange as all the other tunnels have voice instead of this one. I am really upset as I am at home nowadays and that is the only FM what I like it. Have you faced similar problem already? Can anyone help me please? Thanks a lot.

1
Ken_Griffiths
2 years ago
jakobbg
jakobbgContributor II
posted in Components and Architectural

Bopping sound from active sub on Amp while pausing Apple TV playing movie

Hi, There is a bopping sound from active sub on Amp while pausing Apple TV playing a movie.  Bopping sounds stops immediately when resuming movie playing. Bopping also disappears when muting or turning down the volume in the relevant room, whol Bopping noise stops when turning off sub via Sonos app in the Amp’s room settings. 

2
jakobbg
3 years ago
V
VaticanContributor I
posted in Home theater

my Sub and rear symfonisks loses sync with Arc, very frustrating

I’ve had this setup for a year without any issues and now all of a sudden, my rears and subs syncs out with my arc…I can easily notice because I hear echoes and when I pause the movie or show it will continue to play for a second. Only resetting the power on my speakers fixes it then it comes back later randomly. What gives ? I didn’t pay $$$ for this sort of inconvenience.  

1
G
1 year ago
D
dustMite149Contributor I
posted in Components and Architectural

Move will not hold Bluetooth connection

Really disappointed with my pair of Moves. While the wifi connection sounds and works decent, the Bluetooth mode is horrible. It invariably disconnects from Bluetooth on both my Note 10+ and S8. Bad enough that there's no stereo pairing but not maintaining a bluetooth connection is embarrassing. 

1
Corry P
3 years ago
B
BobPrice23Contributor II
asked in Components and Architectural

Track times display wrongly and music repeats

On just a couple of my hundreds of albums, the track time that displays is longer than the actual length of the music. When it gets to the end of the actual music it starts playingagain part way through the track.Why?

2
Airgetlam
3 years ago
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