• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20773 Topics

B
BennoJansenContributor I
asked in Controllers and Music services

Major music library issues in new app

The new sonos android app version has a few major issues:Sonos does not display album art. Returning issue. Happened a few times before. Search function does not display Music Library tracks. Missing scroll bar (power scroll) in list display (artist, album, etc.) . It takes ages to swipe from ABC to ZZ-top. My library lists 10797 artists. Playlist cannot be cleared due to missing button.The windows app still works as it should, even after today’s update. The android app lacks functionality. It's clear that it's released without a proper beta test. What's the best solution? Roll back to an older version?

1
N
1 day ago
M
mar.cambContributor I
asked in Controllers and Music services

alarm

Je n'avais pas désactivé l'alarme sur l'ancienne version de l'application Sonos, et maintenant, même s'il n'y a plus l'option alarme sur la nouvelle version, elle continue à sonner tous les jours à la même heure. Que faire pour l'arrêter ? Moderator Edit: Added translation by Google Translate- I had not disabled the alarm on the old version of the Sonos app, and now, even though there is no longer the alarm option on the new version, it continues to ring every day at same time. What to do to stop it?

0
M
4 days ago
G
George2000Contributor II
asked in Controllers and Music services

S2 v80 App - when is EQ coming back?

I cannot adjust treble, bass, loudness.  Takes courage to remove such basic functionality. 

2
mywar-johnny
4 days ago
M
MansoContributor I
asked in Ask a question

Add products…argh

Dear Sonos,I’ve been a customer for 13 years with multiple devices…Sonos Play 5 Gen 1, Play 3, One, Symfonisk etcGot annoyed a few years ago when you dropped support for some of my devices with the new app forcing me to upgrade. But, being a tech guy myself I could kind of understand that you needed to move on. Supporting 10 year old HW is hard. A few years have passed and I decided to refresh and use the upgrade discount. I bought two Era-300 to replace the devices from 2011. Trying to set this up has been an utter nightmare. It is absolutely unacceptable for products in this price range. I’ve spent a total of 7 hours and I’m still stuck. I have one Sonos One and one Symfonisk and two new Era-300. My wifi network is in mint condition, 250 mbit internet. I’ve never experienced a blip in connectivity on any device, ever. Beautiful unboxing experience and devices 👌👍 I created a new system for the first Era-300. Experience was shakey as hell. I got errors, try again, resets, try again. 

0
M
1 day ago
A
Andrew3809Contributor I
asked in Speakers

issue registering Era 100

I’m having trouble registering my Era 100. I’ve had an existing account for years with multiple Sonos products, but have had issues registering the Era 100.  I’ve performed a factory reset each time after failing to register, only to be brought back to the same error message.  Any advice for potential registration?  

1
L
1 day ago
G
graham1980Contributor I
asked in Controllers and Music services

Sonos iOS App (80.00.08) cannot search YouTube Music, returning "No results"

Hi, I have found the new Sonos iOS App (80.00.08) returns a “No results” message for all YouTube Music searches. This same account worked fine in the pervious generation of iOS app and continues to work on the latest MacOS app (16.2). I have tried removing and re-authorizing the YouTube Music service and restarting all the equipment with no luck, and now suspect this is broken. Has anyone else had this problem?Are there any fixes?When will this get fixed? Thanks,Graham

2
M
1 day ago
G
GordonGContributor I
posted in Controllers and Music services

S2 app compatibilty with Samsung tablets

Just upgraded from the S1 to the S2 app on my Samsung Galaxy S5e tablet. App finds the system devices and shows the last track played ( from another source). But all icons on any page are greyed out so cannot see anything from my account consequently  can't play anything past or present. Been onto Sonos Chat help...absolutely no help!. Running Android 11  ,no antivirus or vpn so no problem there. Has the app been configured for this device or am I going to be forced to go back to Bose cos I can't play any music?? 

3
G
5 days ago
W
wayneo123Trending Lyricist I
posted in Controllers and Music services

sonos: courageous app release.

Today I rushed through a change to my companies financial reporting system. Unfortunately it caused a considerable number of users to be locked out. Those that weren’t locked out had massively reduced functionality. It caused absolute uproar amongst our user base, they were not happy at all!Initially I thought I had been utterly incompetent and was deserving of the sack.  However, it turns out I wasn’t being useless at my job. I was in fact being “courageous”. I look forward to telling my boss this on Monday. I might even ask them for a pay rise.Thanks Sonos execs for showing me the way!

0
W
9 days ago
P
Paulo CastilloContributor I
asked in Speakers

Problemas con la aplicacion de Sonos para conectar mi Era 100

No puedo conectar en la aplicación de Sonos a mi red local, me pide que dé permiso a la red local cuando la red local ya está habilitada para la acplacion, me solicita ingresar como propietario del sistema. Quien me puede ayudar ? Moderator Note - Translation by Google: I can't connect to my local network in the Sonos app, it asks me to give permission to the local network when the local network is already enabled for connection, it asks me to log in as the system owner. Who can help me ? 

0
P
5 days ago
S
SDM31Contributor I
asked in Controllers and Music services

Probleme enregistrement ERA 300

Depuis 2 jours je n’arrive pas à connecter mes enceintes ERA 300 , j’ai deja ma beam 2 connectée mon sub mais les 2 era impossible.je n’ai pas e probleme de wi fi ou de réseau j’ai essayé sur les 2 réseaux je suis perdu  impossible d’enregister   c’est nul nul et nul  Moderator edit:Google Translate-For 2 days I have not been able to connect my ERA 300 speakers, I already have my beam 2 connected to my sub but the 2 era impossible.I don't have a Wi-Fi or network problem. I tried both networks. I'm lost. unable to record it's rubbish, rubbish and rubbish

3
C
1 day ago
M
MartinPercivalContributor I
posted in Ask a question

S1 support for NAS connections

Does anyone know if S1 has also dropped the use of SMBv1 in the latest up(down)grade?Obviously we were all told that old devices couldn’t go up to SMBv2 in the old switch to the S2 system and so my Music Library dropped to SMBv1 to match. If the new upgrade has removed SMBv1 from everything, what else do the old S1 systems support that could find shared music? Not really interested in handing my details (and money) to Plex just for this functionality.

3
M
2 days ago
J
JohnDonovanContributor I
asked in Speakers

Play 3 won't connect - 50 mins on the phone to support ?

Hi,  I have a Play 3 - It will not pass the final connection to system check where it plays an ‘audio pin’ - this is both wired and via wifi. I have tried the S1 app but it tells me the Play 3 is on S2 firmware !I’m on the line to Sonos support UK - it estimated 40 mins but I’m now at 50 mins!Is there anything  else I can try ?  

2
K
3 days ago
D
Daz_WrightContributor I
asked in Ask a question

Managing different rooms on iOS

Does anyone have any idea how you manage different rooms on iOS now? The Sonos app, on my iPad defaults to the first alphabetical device but then refuses to switch to a group playing on another device. It works ok on Android. I say it works ok, it’s a stupid number of button presses but I can do it.I’ve no idea why it would always have to default to devices alphabetically, rather than the last device used as it used to, but it seems strange you can’t access other devices that are playing.I press the device button, get a list of devices, uncheck the one I don’t want, check the one I do want, press apply and it returns to the one I don’t want. 

4
S
1 day ago
J
julian.niner.eightContributor I
asked in Portable speakers

unable to connect or set up move

I just got my first Sonos device a move 1. Installed the app, created an account and tried to set it up. I got to the point where it says the move is connected by may not appear in the system settings and to turn it off and on by a 5 second press.On my first attempt I used an iPhone 12m and a normal WiFi, the app then told me to log out and have the system owner log in. (I just bought that bloody thing!) This was a total dead end. Tried the same thing again, still no way around the pop up. On my second attempt I set up the iPhone as a WiFi and used my iPad to set it up. Reset the Move and got to the same point. Skipped the pop up telling me to get the system owner by restarting the app :) But the Move still does not show in the settings and I am back to listening to AirPods :PAm air doing something wrong? Or is it for Sonos to fix? Is there an easy work around? To Sonos: As you might tell this is really frustrating first user experience and I am clearly annoyed. You charge extra bucks

1
J
1 day ago
D
Douglasa20106Contributor I
posted in Portable speakers

Sonos Roam SL/New app issues.....SUCK

I purchased a Roam Sl and had it sent one day air to take on vacation with me leaving tomorrow and have not been able to get it connected to my other Sonos products so I can get the Bluetooth working. I just spent 45 minutes on the phone with Support and was told they will let their engineering team know. Somehow the PIN does not match the product. I have tried reboots, signing out and in, unistalling and reinstalling the app. I am and IT guy and this has to be the worst rollout and lack of QA testing that I have ever seen! Has anyone else been let down like me?? I do believe I will request a refund and my one day air shipping fee for nothing!  

0
D
3 days ago
H
Hairyman68Contributor I
asked in Controllers and Music services

Playing from another source

 

1
106rallye
3 years ago
H
Herman2323Contributor I
posted in Components and Architectural

My pair of sono one sometimes silent and sometimes out of sync

Diagnostic no 1820201175 my pair of speakers used to worka week earlier started short silence, resume, silence, resume, just like laggingand specifically when use the Netflix app on Apple TV 4K, sound suddenly goes out of sync, I can hear the actor spoke twice of a sentence. I need to reconnect the speakers to make it work again, but a while later it will go crazy again appreciate it to give my some hints to fix it

2
H
3 years ago
S
StallContributor I
posted in Components and Architectural

cant see sonos on android app after update

Hi, my app updated the other day, since then i can very rarely connect to the sonos.The only ways to get it working is an ethernet cable or reboot the router. Once the router reboots i can see the system in the app for a few minutes until it looses it again. The sonos will continue to play whatever was loaded up but it wont let me connect from the app. I sat for half an hour with the sonos rep on the live chat the other day fiddling with the routers internet settings and while it worked when he was on the phone, it lost it a few minutes later. This is really annoying. The system has never had any issues, iv been using it for 4years now. The last few days have been difficult with no music. Please help

1
Airgetlam
3 years ago
O
onewnanContributor I
posted in Home theater

Beam drops connection to remote

I have my Beam connected to my Visio M470NV using the HDMI/optical adapter. I’ve programmed my Spectrum remote a half dozen times to control the sound. Each time it works for a while, then stops, and I have to go through the whole process to “Set up new TV remote” again. This is very frustrating because half the time when I want to mute the TV I have to pull up the app to do so.

1
Airgetlam
3 years ago
R
Robert201Contributor I
posted in Components and Architectural

Cannot connect to all sonos in house

We bought a new Sonos for the bedroom on the third floor of our townhouse. The second one is on the middle floor and the third one on the kitchen on the ground floor. Three of us in the house using the Sonos and all experiencing different states of connectivity. Sometimes we can see all devices, sometimes two and sometimes none. All are different at any different times on each of our mobiles. Router is on the middle floor and we have tried everything we have found in line. Unplugging, re booting etc. Anything we have missed before having to buy a booster? Thanks 

2
C
3 years ago
ramaglia10974
ramaglia10974Contributor II
asked in Components and Architectural

Sonos starts on its own

My Sonos goes on by itself randomly. I would love to know why.?

1
Airgetlam
3 years ago
J
jpottsContributor I
asked in Home theater

Anyone here have experience troubleshooting a Subwoofer PSU?

Hello, Having an issue with a couple of subwoofer Power Supplies.  Same issue on both.  Problem is on the secondary side.  PM me for details please if you know anything about these. Thanks,Jason

1
Rowena B.
3 years ago
C
Claudio CappelliniContributor I
posted in Components and Architectural

soundbar

Buonasera ho acquistato da poco sistema sonos composto da sonos arc e 2 one sl la soundbar alcune volte emette un fruscio costante quando guardiamo la tv(è collegata tramite presa hdmi arc) da cosa può dipendere da un malfunzionamento della soundbar o una configurazione errata?Grazie Claudio Cappellini

3
James L.
3 years ago
J
JsterrittContributor I
asked in Components and Architectural

Very old Connect performs poorly, cuts out

My Connect is hardwired into my router, yet is very flaky: it cuts out and takes a long time to start playing after other devices are going strong. It seems to work fine when ungrouped and playing on its own, but this is not a tenable solution.  I am happy to upgrade the device if its age is the problem.  My mesh WiFi is amazing. Is Sonos using its own WiFi network because the Connect is plugged into the router? My 10 Sonos devices are spread out over a considerable space (big house). Please help! Thanks…...

2
Stanley_4
3 years ago
E
EricSwansonContributor I
posted in Home theater

Sonos SL not playing Spotify

My Sonos One SL will not allow me to connect my Spotify account. My Spotify account is a premium subscription and all of a sudden Sonos stopped playing that media server. I have 3 Sonos One SL’s connected to my business network. Two are set up as a stereo, and the last one is added by itself. Now my account will not play any media server, including Spotify and Apple Music. The stereo pair is not showing (?+R). Please help!

2
E
2 years ago
Terms & ConditionsCookie settings