• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20630 Topics

I
iantiveyContributor I
asked in Speakers

Playbase disconnects from network when playing from Port

Since the latest software update to 15.10, when I instruct my Playbase to play Line In from my Port it plays for about ¼ second, then cuts out. Then I can’t connect to the Playbase for a few minutes and the status turns to disconnected. Then It’ll suddenly play again for ¼ second, disappear from the network… repeat.I can play Port without issues on every other speaker on my system, and Playbase will play other services (Spotify, MixCloud etc) just fine.Both Port and Playbase are connected via WiFi and are in the same room.

1
Airgetlam
5 months ago
Z
zed123Contributor I
asked in Home theater

Amp + Soundbar for Tv only; Amp only for music?

Hi, I’ve looked around previous discussions and haven’t quite gotten confirmation on whether this is possible or not.(1) I have a Sonos Amp connected to two nice passive speakers next to my TV. I had previously just used these two for the TV, relying on the phantom front channel. It worked well, but I felt like the vocals might be too muddled.(2) Therefore, I got a Sonos Ray to see if I can use this as the center channel alongside the two passive speakers. This was an easy setup to add the Amp as the surrounds for the Ray, on the app. (So far, fwiw, it seems to work okay for the TV. The sound is different, but I can’t quite tell why yet, or if it’s better or worse — perhaps because it’s relying more on the center channel than the two passive speakers.)=My main question is: is there any way to get rid of the center channel during music playback? Currently, I just turn up the music volume to +8 for the two surrounds, in the app. It’s not a huge deal, but perhaps just my OCD would like it

1
Corry P
5 months ago
L
labsrgoodContributor I
posted in Controllers and Music services

Sonos search gets no results

Had this problem quite a few times. When I'm doing an artist search nothing comes up, Sonos says try a different search. Well issue was in the search bar, click on the drop down left of search field, it probably says (mine shows: Amazon music- My music ) which if I change it to Amazon Music fixes the issue.

1
Sotiris C.
5 months ago
K
Keppy9150Contributor I
asked in Home theater

wiring with cable box

Sony TV and Verizon cable box. I have earc HDMI connected to the TV and optical out of the TV to the Sonos Arc. Is there a better way to write this to take advantage of Atmos. I believe with optical I cannot get atmos

1
Airgetlam
5 months ago
A
a.doyle82Contributor I
asked in Components and Architectural

Sonos Port on Emotiva RMC-1 - Does line level passthrough work?

Hi, I have an Emotiva RMC-1 Processor. I am wondering if the line level passthrough on the Sonos Port works with the RMC-1 processor?

1
ratty
5 months ago
A
Amos vContributor II
asked in Controllers and Music services

latest 15.3 software update

Hi.My system software is still 15.1 and doesn"t update to 15.3. I have auto updates turned on and have checked manually. I have restarted my mobile (samsung s21+) with up to date software and switched off and on my router, but still no update available. Any other way to force the update?

1
Airgetlam
5 months ago
D
DdoubleDContributor I
asked in Components and Architectural

Port question

I have an Arc and I’d like to be able to connect my non Sonos powered sub and a turntable to it. Would the Port work with the Arc and the turntable relatively flawlessly? 

1
jgatie
5 months ago
M
MichelleEContributor I
asked in Advanced setups

adding turntable to sonos play 1 & play 3

Hello All!I would like to connect the Victoria Stream  turntable to my very old Sonos Play 1 and Play 3 system (circa 2013). Can this be done without buying the sonos port or sonos amplifier?  Victra website says yea but they mention Sonos One, not Sonos Play 1 which is different. Thanks for your help!Michelle 

1
N
5 months ago
F
FirstpickrickContributor I
asked in Controllers and Music services

Removing products from app

Hello, I’m attempting to remove Era 100 from my sonos account, however, there doens’t seem to be an option to remove the item(s).  I’ve attempted to “clear” my account but that hasn’t helped either.  Anyone have a solution? 

1
Ken_Griffiths
5 months ago
U
User777924Contributor I
asked in Speakers

Play:1s fall out of sync

I have 7 speakers and a Port, with two Play:1 stereo pairs. Sometimes one half of one of the pairs will fall out of sync when I’ve got all of them grouped. I read that it could be a communication issue and it might help to change the channel to 1, 6, or 11, but I have an eero router and it won’t allow me to change (or even see) channels. I’m curious what the diagnostic shows, and if there’s anything else I could try. The number is 833655845. 

1
Stanley_4
5 months ago
S
SebastianNContributor I
posted in Speakers

Sonos Play:5 Gen1-->> Line -in use

Hello Sonos fans, I am able to purchase a Sonos play:5 gen 1 speaker and would like to use it connected to the TV on the line in input. My question is: if I set in the sonos app as line-in source, will it stay as default or will I need to set in the sonos app the line-in source every time I turn on the TV?In addition, I am very curious how long this speaker will be usable without an update from sonos. Any answer from personal experience is appreciated. 

1
Airgetlam
5 months ago
P
Pretty Fly for a Hi-Fi
asked in Controllers and Music services

Sonos ERA 300 disconnects from Spotify after pausing music

Hey all, Recently purchased my first piece of Sonos kit (ERA 300) and absolutely loving the sound quality but i am having one issue that I am hoping the community can help with. When I play music from my Spotify iPhone app to the ERA 300 via Wi-Fi (good quality internet connection) it connects quickly however sometimes when I pause the music for 10 minutes or more the connection between Spotify and the speaker drops. Meaning I have to re connect my phone to the speaker device again. Does anyone know how I keep the connection active after pausing the music for a period of time or is there some default auto disconnect setting I may not be aware of ? I did read somewhere that my wi-fi could be automatically switching channels and causing the issue but im not sure... Any help would be appreciated.

1
G
5 months ago
M
MurasgulAvid Contributor I
asked in Speakers

popping sound with the base Sonos One

Does anyone know if the popping sound with the base of the Sonos one will be solved? I read all the community messages but there is no solution. A replace seems not to fix the issue since I also had that and you guys too. Indeed, true play seems to increase it but still without it I have the issue when played base heavy songs. This is a nightmare because the sound of Sonos is amazing but they seem not to be able to fix this..

1
G
5 months ago
X
Xalki64Contributor I
posted in Speakers

Sonos sub mini

I have just added the sub mini to my system successfully with the message that it is connected and it is indeed working. The problem is that it is not showing up in my system. I have un plugged  it as suggested by Sonos and plugged it back in several times. It continues to work but still won’t show up in my system.

1
G
5 months ago
D
DeerBloodContributor II
posted in Home theater

Rear Speaker Placement

I have two architectural Sonos in wall speakers that I will be using for my rear surround sound speakers.Should I mount both speakers on the back wall or one on the back wall/one on right wall?I believe back wall is the preferred but majority of the time we will be sitting in the corner of the couch.See below for the proposed locations. 

1
Stanley_4
5 months ago
A
aoskisContributor II
asked in Portable speakers

Quiet Sonos Roam popping sound?

My Sonos Roam is making a quiet clicking sound shortly after any media stops playing. This started after it went into sleep mode last night while I was out. I came home & plugged it in, only to hear somewhat faint popping sounds from the drivers about 3 seconds after any sound is played, even the sounds from using the physical buttons. I restarted the speaker & the problem persists. I had plugged in the speaker at some point and as I was plugging it in, the drivers made the same quiet popping sounds for a few seconds. After powering it off the speaker for the night, I am certain I kept hearing slight pops from the speaker even though it was off (whenever I put it near my ear). I'm sort of scared to power it on, as I don't want to damage the speaker or let it bug out and play loud harsh noise as some people say it's done. My unti is a replacement unit from circa February 2022 when my original speaker made rattling noises. I was planning on buying a Sonos Era 100 but with problem

1
Corry P
5 months ago
R
RemmiContributor I
asked in Speakers

Sonos Play 5 Gen 1 repairs

I have a Play 5 Gen 1, dead no Led’s. I have opened the the device and removed the PCB, the  Bridge rectifier, fuse and 2 large cap all tested fine and the caps have an acceptable ESR which appears to be a common problem with other Play 5 posts I have read.  I have no 12 or 24v supply and the SMPS is pulsing and I therefore believe that this my issue, I have also removed and tested both the Mosfet and the Dual Diode but both are fine but did found a direct short on Cap C27850 which I damaged when removing but the short across the pads remains so it not a shorted cap…..does anyone have the values of this cap as I can't measure it now and could you offer any advice regarding this fault?I have 326v at the two large caps C27866 & C27848A Pulsing voltage of 10 - 17v at the 100uf 25v cap C2754 At 2QS02GPin 7 Pulsing voltage od 0 - 6.4vPin 5 Pulsing Voltage of 4.3 - 4.4vRegardsDavid Moderation Edit: Combined two postsI’m attempting to repair my Play 5 Gen one and found the Mosfet TSC08N70

1
Jamie A
5 months ago
R
Riddles43Contributor I
posted in Speakers

Which speakers to buy?

I have never owned a Sonos speaker I have three areas kitchen \ dining the largest space - living room seperate and bedroom - want a simple enough setup to stream music off the phone too. can you pplease advise? thanks R

1
G
5 months ago
B
barkinglobsterTrending Lyricist I
asked in Controllers and Music services

Missing queue in Mac controller 15.10

I was unable to find any mention of this in the forums, but my latest Sonos Mac controller (15.10) always shows ‘The queue is empty’ when playing music from my Music Library. The version on my iPad correctly lists all of the song titles in the queue. Not a major deal (I guess), but it prevents me from being able to clear the actual queue from the Mac controller. Is anybody else having this problem?

1
Corry P
5 months ago
P
puresweatkyContributor I
asked in Speakers

battery life

What is the battery life on the Sonos One and Era 100?

1
Stanley_4
5 months ago
S
SpewdogContributor II
asked in Home theater

audio dropouts playbar system

Since upgrading to 15.10 getting audio dropouts on playbar+sub+play one surrounds.  This is on tv audio, however it has been dropping in and out when grouping with other devices also, these are far more severe drops where audio will not play for ten seconds then it will join again.  have taken diagnostics of tv audio issues1987513514 also to note, can have the audio issues replicated by pressing volume up or volume down on remote/iOS app 

1
Corry P
5 months ago
S
StrangeloveContributor I
posted in Advanced setups

Sub disconnecting after working - Eero

Just passing on a tip that will hopefully save someone a few frustrating hours.I moved a sub from one room to another with an Amp.  The iOSApp did the move perfectly.  Music worked initially but then dropped.  Performing a factory reset a couple of times would bring the sub back each time but would then drop minutes later.  Initially the eero 6 unit was next to the sub and another article said 1m separation was needed.  That was not the issue.The root cause was too much distance between the sub and the Amp that were paired/coupled.  I switched the sub to a wired port on the eero unit and also connected the Amp to a wired connection.  Works perfectly now.  Not sure what the maximum allowed distance is but the Amp is located in a metal rack in an attic closet on the second floor on different side of the house. 

1
ratty
5 months ago
M
MurasgulAvid Contributor I
asked in Home theater

Sonos surround (rear speskers) volume difference (Era300’s)

Hi all, today I installed the Arc, sub mini and two era 300 speakers as rear speakers. I finish everything and while watching tv and listening to music from the tv, I realized the rear speaker is right centered, meaning it’s more louder than the left one, even when I do a surround test demo on YouTube. Can this be related to true play? Anyone else had this problem?

1
G
5 months ago
A
AsailormanContributor I
asked in Speakers

Is it possible to add non-Sonos speakers to my IPad via the headphone jack and have them all play??

Is it possible to add non-Sonos speakers to my IPad via the headphone jack and have them all play??I have a set of Bose computer speakers that I want to add and play while the Sonos speakers are playing via WiFiThanks

1
jgatie
5 months ago
U
Untitled-1Contributor I
asked in Speakers

loosing stereo when adding a sub

When ever I add a sub mini to my one/onesl stereo pair. I loose the stereo pair and one of the pair doesn’t play. 

1
Ken_Griffiths
5 months ago
Terms & ConditionsCookie settings