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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20041 Topics

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WtnsavContributor I
asked in Controllers and Music services

unable to play Spotify playlist - add songs to queue

I am unable to play my Spotify playlist. Prompt is  unable to add songs to the Que. I can play Pandora and other streaming services. Any suggestions? 

1
Jamie A
3 months ago
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albertacowboyAvid Contributor I
asked in Components and Architectural

Sonos Connect S1

I have an older Yamaha Audio Receiver and a couple of Boston Acoustic speakers I want to use for my office.Can I use an older S1 connect to plug into the receiver and run my music from Spotify. I am using S2 throughout the house to run all my other Sonos Gen 2 speakers. I would be listening to these 2 system separately. S1 for the home office and S2 for the house an outside.Long winded but will the S1 system work for the office setup?ThanksM

1
Airgetlam
3 months ago
AjTrek1
AjTrek1
posted in Advanced setups

Network Basics

The purpose of this post is to familiarize community members with the basic components of a home network. It does not cover the use of range extenders, access points nor Mesh Networking. Click the links in “blue” for additional information. Enjoy!!What is a RouterA Router is a networking device that forwards data packets between computer networks. One or more packet-switched networks or subnetworks can be connected using a router. By sending data packets to their intended IP addresses, it manages traffic between different networks and permits several devices to share an Internet connection.  A router may have two (2) antennae as shown above or may have as many as eight (8) either visible or concealed. It’s generally accepted that the more Antennae the better the performance. Of course there are internal processors that contribute to better performance. However, here again the average consumer equates performance with what can be seen outwardly. Of course with better performance comes a

1
Sotiris C.
3 months ago
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PerACollaborator I
asked in Controllers and Music services

Symfonisk remote/volume control gen 2, scenes not working

I have s2 system with both Sonos and Symfonisk speakers. I have the IKEA Trådfri gateway and the Ikea Symfonisk volume remote control gen 2. The remote control works great for playing, volume etc but I can no longer get scenes to work. Before it worked as advertised i.e. creating a scene in the IKEA app for a Sonos/Symfonisk speaker and when hitting “add music” I could choose whatever is in my “my Sonos” section of my Sonos app, but now I get the error message that “my Sonos is empty” which is not the case. Old scenes I created before this bug arose still works despite getting a red error in the ikea app. Does anyone have this issue or know how to solve it? I am on iOS 17.2.1 and Sonos and IKEA are updated to latest versions.

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Corry P
3 months ago
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Thunder pantsContributor I
asked in Home theater

sonos Beam 2 and era 100 speakers

I hope you can help I have beam2 and two rear Era 100 all connected via WiFi.  Playing music is perfect but when watching tv through sky the sound on the system has a distortion to it, almost like a squelch to it.im really desperate and am thinking could it be my WiFi or is there something else I am missing?  Please help!

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Airgetlam
3 months ago
K
KalypsoContributor I
asked in Speakers

Sonos speaker/home automation/home-assistant

Hello, I would like to use a Sonos speaker to control my home automation with home assistant, without using Google home or Alexa. But being able to use these but not for my home automation, only for information, weather...I was directed by the Bard AI to the Sonos One 2nd generation, but it is no longer sold.Can you direct me to a reference that can:- control my Home-Assistant home automation- Be compatible with Google home and AlexaThanks for your help.

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Airgetlam
3 months ago
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AnneKContributor I
asked in Controllers and Music services

Sonos setup goes back to start after successful Connection

I have two sonos systems. One S2 and one S1. The S2 has some boxes and the S1 only has an old Sonos connect which is connected to a turntable and an old play 3. This worked fine, but during the holidays the Connect disconnected from the S1 System and I can’t reconnect it.Here are the steps I am taking:Reset the S1 app Go to the start screen where I can decided between new system or connect to an existing one. I choose new system.(Connect to existing system only finds the S2) Unpower the Connect Plug it in again and old Mute until the LED flashes green check that the ethernet port at the back is blinking green Log in in the app and say that I want to connect a boost(I also tried it with product but it is just more steps and I end up with the same problem) I press the two buttons on the Connect The S1 App finds the Connect I say I want to connect with the Connect Wait about 5 seconds S1 App says DONE, Connected to your Sonos system … I press done, but get thrown back to the start screen(

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Ken_Griffiths
3 months ago
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DuardAvid Contributor I
asked in Controllers and Music services

sound cutting out

Connect Amp OS2. Sound cuts out. Hard reset ( unplug/ replug) corrects it for about 24 hours and then starts dropping sound again. It is not an issue with wire connections since it happens using Alexa also. Could the amp be bad?

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Ken_Griffiths
3 months ago
R
Remy33311Contributor I
asked in Components and Architectural

microphone

Good morning, I currently have 2 Sonos Ones connected to an ethernet network. I need to connect a wired mic 🎤 to give conferences. If I buy a Sono Amp and plug the microphone into the jack input. Will the sound from the microphone be broadcast on the Sonos One? 

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Belly M
3 months ago
S
shaggcal
asked in Home theater

Sonos Arc connected to WiFi but Sub + One SL's can't find WiFi

Last night my Sub + One SL’s (x2) suddenly stopped working with my Arc. My system has been up and running without incident for 2+ years. No changes to my network or environment.Support articles I have tried and did nothing:Unable to connect to Sonos Reset your Sonos product Connect to a new router or WiFi network Changing SonosNet channels (all 3)Things I have tried that achieved mix results:Connecting the Arc via Ethernet disconnects the entire system and no device can connect to the internet (tried disabling WiFi in app with similar results) Reconnected Arc successfully to WiFi after enabling WiFi and disconnecting Ethernet Sonos app cannot “find” Sub or One SL’s, but Arc is available and connected to WiFi Connecting Sub via Ethernet reconnects entire system (including SL’s) with no input from me in the app (this is not ideal as I have to run a very long Ethernet cable) Disabled/Enabled Sub WiFi via app, disconnected Ethernet with same negative results when trying to connect to WiF

1
Stanley_4
3 months ago
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UpTheCreekContributor I
posted in Home theater

2 TVs, 1 Sonos Arc, 2 in-ceiling, 1 sonos Amp

Hi, I am looking to setup a new game room that will have 2 TVs and a single audio system.  I will primarily be using YouTube TV on the TVs but will also have gaming consoles.I would like to switch either gaming console to either TV.  I would like to switch the audio from either TV.My thinking is to use the eARC outputs from each TV and use them to control which source is active to that Sonos Arc. Then use a matrix (I think...) to drive which console targets which TV.Ideally everything allows for Atmos.I am still designing and would love any help validating the idea and recommandations.I think if I gave up having the gaming consoles able to display on either TV and just hook the XBOX up to TV1, etc, I could simplify and just do an HDMI switch between the to TV eARCs.  Any recommendations on compatible switches?Thank you!!   Moderator edit: combined posts

1
Schlumpf
3 months ago
R
Rob_Avid Contributor I
posted in Speakers

connections to all sonos speakers dropping

Losing connections to all sonos products . Becoming a regular occurrence over the last 3 weeks . Seems to be every other morning when i realise the sonos radio alarm has not gone off . Got boost + 3 other sonos speakers . App cannot find any of them . Only fix seems to be to power off all equipment / rooter/ boost and at least on sonos speakers . Note no other wifi using equipment has an issue . Its becoming very frustrating and no longer trust the sonos as an alarm .    It seems to be the connection between boost and the speakers that drop . 

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Airgetlam
3 months ago
M
melanContributor I
asked in Speakers

Play:1 no longer works in stereo pair

Hello, I’ve got 2 SONOS Play 1’s. I’ve had them in stereo pairing mode for about 4 or so years now. The right speaker no longer plays music in pairing mode. When I unpair them, the both of them work just fine separately. However, as soon as I pair them back into stereo mode, the right speaker stops working.  When enabling/disabling the LED for the both of them in the SONOS controller, I can see that they’re both synchronised. Both devices have a static IP address. I’ve tried rebooting the router, but to no avail. Diagnostics number: 825482722Any ideas?

1
M
3 months ago
J
jan straatmanContributor I
asked in Components and Architectural

problems with connect1

Since a short time my Sonos connect 1, does not streaam correctly. It works with hickups. I changed the networkcable and assigned a unique IP adress, but it stays the same. Could I reset the device to solve this problem, or is the device broken?

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Airgetlam
3 months ago
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treesdrAvid Contributor I
asked in Speakers

selective distortion

I now have four speakers in a room- two 100’s and two Ones. Sound is outstanding but with one major probl em. I listen to a lot of classical music, and on some orchestral recordings I get really bad distortion in in the mid-to-upper frequencies (strings). It doesn’t happen with solo piano recordings or older rock and jazz. Any advice is appreciated. Thanks

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Airgetlam
3 months ago
J
JkholleyContributor I
asked in Controllers and Music services

Pandora Access denied - need to keep authorizing daily?

I have seen a number of posts on this that were older, but nothing recent. In the last 4 weeks Pandora is failing with an “access denied” error. NOTHING has changed on my end that I am aware of. To get it to work I have to go into the services options and reauthorize Pandora. EACH TIME I use Sonos.   I have tried zapping the app and recreating it but same problem. Any solutions of insights as to what changed recently?

1
Airgetlam
3 months ago
G
Gtrman335Contributor I
asked in Speakers

TV speakers

can't get my ray device to link with my LG TV?

1
jgatie
3 months ago
G
gators12Contributor I
asked in Components and Architectural

speakers

I want to add a second pair of hard wired speakers to my amp. I understand they will be on the same channel. Can I hook up a volume control for one of the pair? 

1
buzz
3 months ago
B
BGANEContributor I
asked in Speakers

sonos era 100 bluetooth pairing

I have 2 sonos era 100 speakers.  I'm looking to have them both paired via bluetooth to my windows 11 pro Dell computer.  I have successfully connected one but how do I connect the other as well to operate in stereo (2 channel). Brian 

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Schlumpf
3 months ago
L
leehindeContributor I
asked in Controllers and Music services

Sonos Apps can't see speakers, but Airplay works

iPhone 15 pro, latest shipping IOS. Sonos app can’t see speakers. Sonos app on Mac can see speakers.. (It wants to update, but fails, but that’s not this post.)I’ve gone through the walkthrough in the Sonos app (unplug everything, plug back in, etc.) just short of resetting everything. I’m not willing to do that because it works fine if I push music via AirPlay and it’s five speakers and forget that.The only negative that I can see is that speakers are frozen on whatever firmware version they are at.

1
K
3 months ago
M
ma1qContributor I
asked in Speakers

Play 3 Update error 30 - one speaker only

I connected two Play 3 speakers to an existing Sonos Amp system, all are S2. The speakers were purchased together, one updated fine, the other did not and will not.  Things I have tried based on similar problems found in the community:-Connect the speaker via ethernet cable-Connect the speaker directly to the router-Reboot the router-Factory reset the speaker-Disconnect the working Play 3, factory reset again, try adding again (same error)All are on the same network.  Diagnostics 832690832Edit:  I have also used a static address and using DNS of 1.1.1.1, 8.8.8.8Thank you

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Airgetlam
3 months ago
N
Norah FaganContributor I
asked in Home theater

surround sound

How can I connect two play1’s and play at to get surround sound 

1
Stanley_4
3 months ago
Z
zorronjContributor I
asked in Home theater

Sonos Arc and Sony tv XBR 900F

I have a Sony XBR 65-900F tv that doesn't have eARC and only ARC and I can't get Dolby Atmos from my Arc,Era 300's and Sub Gen 3thanks in advance for any help

1
G
3 months ago
D
distrbd63Contributor I
asked in Home theater

Beam connected to 2 Era 100's as surround, but no sound coming from the Era 100's

Hello,I connected 2 Era 100’s to my Beam soundbar in my living room.  They appeared to work, then after tying Alexa to the “system”,  I didn’t get sound coming from them (I think this is what happened?).  I disconnected them from Alexa, and disconnected the surrounds, then re-connected the surrounds to system.  Still no sound coming from the Era 100’s.  The lights are on, they seemed to have connected??  Does the Bluetooth need to be on?  I think I’ve tried that also... I’m stumped!  I thought this would be an easy connect/use.  Full disclosure, I am not very savvy with Audio stuff!  Help anyone!!  

1
G
3 months ago
R
RomemesContributor I
asked in Home theater

feature request - audio visualizer

How do I make a feature request? I have been trying to do it myself for some time using my PC. Would be awesome if Sonos had this feature built it. When playing music though my arc I noticed the arc has some fancy patterns that show on the TV. These are static images. There should be a way to display an audio visualizer on the tv when listening to music through the connected Sonos speakers. Anything to boost the atmosphere. 

1
Corry P
3 months ago
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