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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20623 Topics

T
The Fat FishContributor I
asked in Home theater

DTS-HD Support: Sony A80K + Panasonic UB820 + Sonos Arc

Hi all,On Friday I ordered the Sonos Arc but quickly called the store to cancel my order when I found out that DTS-HD was not supported, however on doing more research it appears there are ways to get DTS-HD content playing via PCM. It's shame, as the Sonos Arc is almost perfect for my needs except for this one key omission. What I want to know is - how would I go about getting the DTS-HD support via PCM? Does anyone here have a Sony TV, Panasonic Player and Sonos Arc who has achieved this? If possible, I'd like to still get the Arc if I can make it work for my setup. I have until Monday to decide on the order, so I hope there is an option.I'm not too bothered about DTS:X, most of my 4K discs have Atmos support. It's just my 1080p Blu-ray collection that is 90% DTS-HD Master Audio 5.1.Seen a few posts on this already, but they are all related to LG TVs.Thank you in advanced for your help,- Alex

1
G
5 months ago
S
Sj84Contributor I
asked in Home theater

sonos beam

Bonjour j'ai un vidéoprojecteur et j'aimerais mettre la barre de son au dessus de l écran de projection, pour vous cela peut il rendre un bon son  Moderator edit:Google Translate-Hello I have a video projector and I would like to put the sound bar above the projection screen, for you can this produce good sound

1
Corry P
5 months ago
T
TechnobratContributor I
asked in Home theater

Sonos Playbar not powering on - Need help repairing it

Hi,I am looking for any contacts or references in Jersey City or New York who can repair a Sonos Playbar. The Playbar is not powering on.  Thanks a lot for your help.Regards,John

1
buzz
5 months ago
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Pajaelis390Contributor I
asked in Home theater

Surround sound - ARC soundbar plus in-wall rear speakers and subwoofer

Hi - I am considering purchasing the ARC soundbar to set up surround sound for my TV.  I already have in-wall wired rear speakers as well as in-wall wired third party subwoofer.   I had a couple of questions on set up:1. I think I can set up the rear speakers using a Sonos AMP that will connect to the ARC, but then how do I connect the third party subwoofer - do I connect it through that the Sonos AMP that the rear speakers are connected to or does it somehow connect to the ARC?I’ve read elsewhere on these blogs that if I use the TV remote to control the sound of the TV, that the ARC volume changes but the rear and subwoofer volumes need to controlled separately on my Sonos App.  Is that true? Is there a workaround for that? For the subwoofer, if the setup in #1 doesn’t work for the TV, would this set up work for music at least? 

1
Sotiris C.
5 months ago
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bobdebrugeContributor I
asked in Home theater

Sonos Beam vs Apple TV 4k vs Samsung 2021 TV - glitchy sound continues

REPOST of a previous thread, but after all it was not resolved.Hi, I have an issue with my Sonos soundbar setup.I have a 2021 Samsung AU8000 TV, Sonos Beam Gen 2 (Sonos HDMI cable) and Apple TV 4K 2022 (connected via HDMI 2.1 cable).I have just upgraded from Apple TV 4K 2017 and I started having a strange sound issue with eARC, Pass-through and Dolby Atmos enabled. The sound is distorted - high pitched and out-of-sync.If I disable any of the mentioned options, it goes back to normal. Also, this applies only to content from ATV, all internal Samsung apps sound fine.I’ve upgraded my ATV HDMI cable (no change), updated Sonos to 15.10, re-adopted my Sonos System and tried myriad different options on the TV or ATV.So in conclusion, the only change was upgrading Apple TV from 2017 to 2022 model and the issue appeared. Additional findings:Tried resetting via @GuitarSuperstar method. It now sometimes works fine (multi-channel PCM), other times switches back to Stereo PCM, other times glitches

1
B
5 months ago
J
jphenrickAvid Contributor I
asked in Speakers

Sonos playBar Hardware failing

Hi  I think my playbar is failing internally  wired or wireless after a few hours audio dropouts then goes offline and no sound  in app  no white  light  on front of bar when tv  remote pressed white light on side still on needs powercycle to resolve latest diagnostic while online is 134246477 John 

1
Ken_Griffiths
5 months ago
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Brum53Contributor I
asked in Speakers

help with Sonos One connection.

Good day all. Can you help us. I’m 70 years old and struggling to get my S1 to work/connect to my new WI-FI. We have 3 other units which do work ok. All I get is Orange, Green Or White flashing lights but can not get past this. I have done full resets but no joy. thank you. 

1
Stanley_4
5 months ago
M
MartinSkiddyContributor II
posted in Speakers

Speakers only showing on one phone?

I have a pair of Era 300s in my “living room” and a Roam SL in the “bedroom”  However, the Roam are displaying in my wife’s S2 app, but not mine  The Eras are displaying in my S2 app, but not my wife’s  After a rough day of troubleshooting, I don’t know how to fix this. Do you know how to merge these so that both speakers are displaying on both our apps? 

1
buzz
5 months ago
E
ekwan24Contributor I
asked in Speakers

Era 300 No Sound Playback Using Bluetooth From LG Projector

Hi,I’m currently having this issue in which my lg hu70lab projector can no longer play sound to the era 300 using bluetooth even when connected, which has worked before. Both devices are able to connect and play sound to other devices such as my phone, earbuds, and other speakers. I’ve also factory reset both the projector and era 300 with no fix. From the little I’ve gathered from other forums; the only reason left can be the new 15.10 sonos system update messing with some bluetooth connections. Any help would be appreciated. Thanks! 

1
G
5 months ago
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alanescottContributor I
posted in Home theater

Sonos Arc connecting to Optical

My old Sonos Playbar is done.   I want to buy a Sonos Arc but note that it is only compatible with HDMI Arc.  I only have an optical cable coming out of my TV.  Is there an adapter I can use to connect my optical cable to the Sonos Arc?

1
Airgetlam
5 months ago
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PalmVennerContributor I
posted in Home theater

sonos connect set up

i have recently bought and moved into a property with Sonos set up - which is great!I have two Sonos Connect:Amp which work great over WiFi and I have no issues.there is also a Sonos Connect which is connected to a surround sound in the living room (5 speakers) but is routed through a dvd player. I have plugged it into the router and added it to my account to try and get it to play over WiFi but it’s not working…and I’ve tried to connect to my tv which does work but only through a dvd player I am never going to use versus my main tv provider or Amazon fire sticki am not hugely tech savvy so I’ve tried reading forums but got lost…is there anything I can do to connect the speakers over wifi or swap out the dvd player to anything else. It feels a shame to waste what someone has very lovingly invested in. i should also say all the products are S1thanks so much in advance Lauren 

1
Stanley_4
5 months ago
U
User826735Contributor I
posted in Speakers

Roam that bricked

I have a 23 month old Sonos Rome that no longer charges or is responsive in anyway. They have offered me a 30% off coupon. Can’t believe I paid $200 for this!

1
Stanley_4
5 months ago
L
LodsenContributor I
asked in Speakers

problems with the microfon

When I look at my sono, I Can not turn on the microfon. It doesn’t turn Blue or give any Sound when I pres “the buttom” 

1
jgatie
5 months ago
M
MrHughesContributor I
asked in Speakers

Sub (gen3) Will Not Connect To My Network

I have purchased a sub gen 3 in the hope to connect to my playbar. The sub finds the network, connects and then drops out. I’ve rebooted my router several times but it will not hold the connection.  I have rebooted all devices, reset an everything and reset the router. Still unable to connect. I’ve attempted from iPad, iPhone and iMac - nothing seems to be working.  I am now losing the will to keep the sub as it seems to be a very expensive device which is collecting dust! Any help would be gratefully appreciated.  Thanks!

1
Stanley_4
5 months ago
T
TpauContributor II
asked in Speakers

Speakers/ Sound Issue

I have Play 3, sub and playbar in the lounge and the same set up upstairs, except the rears are Play 1. For months the sound in both rooms has been unstable, with songs cutting out for about ten seconds and the sound returning, sometimes stopping completely or the sound stopping in the rears and only coming out of the playbar, only to revert to normal a few seconds later. I use the S2 app. If I use the back button to start a track again it usually plays normally. Wireless has been checked in the house and is working as it should. Any suggested resolutions welcome. Thank you. 

1
Ken_Griffiths
5 months ago
K
Kevin11942Contributor I
asked in Home theater

Placement for Era 300 for long couch

My couch is 14 feet away from my TV which has an Arc and Subwoofer. I was thinking about getting the Era 300 but I’m unsure where to place them.  My couch is 13 feet long, against a wall and the left side is only one foot from the a pillar.  Is the eras 300 the right product and where should I place them?  

1
Corry P
5 months ago
C
cj47Contributor I
asked in Speakers

Sonos Amp, three speakers, mix of 6 and 8 ohm

Hi - I’ve read a few threads, but would like to clarify:I have two ceiling speakers (DALI Phantom E80) which are 6 ohm. I have a single third ceiling speaker in an adjoining en-suite bathroom (Monitor Audio AWC265 T2) which is 8+8 ohms.I suspect I can’t wire all three to one Sonos Amp as I would drop below 4 ohm on one channel- is that correct? (I’m new to all this…)Thanks

1
Corry P
5 months ago
J
jdthoodContributor I
posted in Components and Architectural

"Source level" ambiguous

I am setting up a Connect and came upon the "Source level" setting. It wasn't immediately obvious to me how to interpret this but the most literal interpretation would be that "Source level" refers to the source level, i.e. one would set "Source level" low for a source producing low-amplitude signals (causing Sonos to preamplify the signal more) and set "Source level" high for a source producing high-amplitude signals. A second possible interpretation would be that "Source level" actually refers to the amplification to be applied to the incoming signal. The documentation does not resolve this ambiguity; I had to resort to experimentation. It turns out that the second interpretation is correct. This wasn't too difficult to work out but it was inconvenient. I would request that the name of the control be changed to "Source amplification" and/or that the information be added to the documentation that this setting controls the amount of amplification.

1
K
5 months ago
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Luca RoncadorContributor I
asked in Home theater

Connection Soundbar Sonos RAY with two ONE SL

I own two Sonos ONE SL speakers paired together. Wanting to expand the system, I would be interested in purchasing a Sonos RAY soundbar, to place under my TV.Is it possible to connect the two ONE SL speakers with the soundbar to create a Home Theater system?Thanks for your answers or suggestions.😉

1
jgatie
5 months ago
A
antoniomoContributor I
asked in Controllers and Music services

Escuchar mis canciones.

Compré la Play 5, para escuchar las canciones que a mi me gustan, las que tengo almacenadas en mi móvil. Al principio, no había ningún problema, las escuchaba y disfrutaba del sonido.Ahora no sé lo que ha ocurrido, que sólo puedo escuchar, las emisoras, Spotify, pero en ningún caso las que tengo en la memoria de mi móvil. Quisiera si es posible, encontrar la forma de poder volver a escuchar mis canciones. Hice un esfuerzo para comprar la Play 5, y ahora sólo me quedan las emisoras (que son muchas, pero no me interesan), o suscribirme a una plataforma musical de las reconocidas por Sonos que tampoco me interesan (al menos de manera principal). Gracias.

1
G
5 months ago
F
Fab60Contributor I
asked in Home theater

pas de son entre playbar et televiseur LG C3

Bonjour,le son ne fonctionne pas entre une playbar et une télé LGC3, pourtant j’ai bien connecté le câble optique  merci de votre aide  Moderator edit:Google Translate-Good morning,the sound does not work between a playbar and an LGC3 TV, although I connected the optical cable correctlyThank you for your help

1
Corry P
5 months ago
M
mplsmwContributor I
asked in Controllers and Music services

Updates

My Sonos on my laptop will not display my music or Pandora stations. It says "Check for updates". I do that and installs some driver (or something) and then asks for my password. None of my Mac passwords work. My Sonos password didn't work. I tried these multiple times. Then I reset my Sonos password and that doesn't work. Is there a delay on that taking effect? If not, what else can I do? I simply want to play music.

1
Corry P
5 months ago
D
DikonContributor II
posted in Controllers and Music services

Sonos S2 App

Hello,  Sonos S2 app won't run on my MacBook Pro.I try reinstall but it's a same. Log:  -------------------------------------Translated Report (Full Report Below)-------------------------------------Incident Identifier: BD36FA58-1F2D-4F37-A723-CDCBEA3E4A16CrashReporter Key:   3AEC5ED2-C40A-5853-D8A7-73369872092DHardware Model:      Mac14,10Process:             Sonos [1180]Path:                /Applications/Sonos.app/Contents/MacOS/SonosIdentifier:          com.sonos.macController2Version:             15.10 (76.2.46300)Code Type:           X86-64 (Native)Role:                DefaultParent Process:      launchd [1]Coalition:           com.sonos.macController2 [1320]Date/Time:           2023-11-22 20:54:41.8569 +0100Launch Time:         2023-11-22 20:54:41.8394 +0100OS Version:          macOS 14.1.1 (23B81)Release Type:        UserReport Version:      104Exception Type:  EXC_CRASH (SIGABRT)Exception Codes: 0x0000000000000000, 0x0000000000000000Termination Reason: ROSETTA 0 Triggered by Th

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Sotiris C.
5 months ago
S
ShonkyContributor I
asked in Controllers and Music services

Software update fail

Sonos controller fails to update and I'm let with a black screen after I updated software to Sonoma 14.11, I tried resetting the app but still no good.Anyone else had this issue ?

1
Airgetlam
5 months ago
H
HoocheyContributor I
asked in Speakers

How do i play turntable when my era one pair is connected as surround sound?

I recently bought the era 100 set. I connected then as a surround sound set with the beam. I was watching tv then wanted to listen to my record player which has a connection to the era 100 and I couldn’t get it to pop up the line in function so I could listen to it.. is there a way to listen to the era 100 as a pair with the record player without un syncing the surround sound? Why is Sonos this janky in 2023… 

1
G
5 months ago
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