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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20751 Topics

A
Asa UrbanoContributor I
asked in Home theater

My sonos sub is not playing music while connected to my beam.

Hi All, I connected a new Sonos Sub to the beam in my room and the sync went well until I turned on the sub from my app. The buffer is not playing any music, any idea why? Is it related to a defect on the product or my wifi connection?Any help is greatly appreciated. 

3
Simon B
3 years ago
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KoningYvesContributor I
asked in Home theater

eARC interrupts every couple of seconds

Hi,We’ve setup a Samsung Frame 2020 TV and connected eARC with the Sonos ARC. Worked fine till the latest Sonos Update. When starting up TV, the ARC outputs sound, then 2 seconds nothing, then 1 sec sound, then nothing ,… etc. This is quite annoying for a 3K setup… it has nothing to do with cables, only solution which works so far is turning off electricity for 10 seconds… i can still return the ARC to the store but rather have a solution or fix instead.

2
K
3 years ago
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/samContributor I
asked in Components and Architectural

Sonos 2 App.

My app very rarely works. It will go for a few days of working fine, then it will stop. When I try and open the app it either opens and freezes instantly, or opens and then closes straight away. My husband has no issues with his so I don’t think there are any issues with our system. I have an iphone on 12.1 which is supposed to be supported by the app. I have deleted the app and re-installed it, I have re-started my phone - neither work.  I can still play music via apple music but am unable to select the speakers in there as they’re jammed in a group via the sonos app. It’s very frustrating! Any suggestions please? 

9
Simon B
3 years ago
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AglinnContributor I
asked in Home theater

connecting Sonos Move with Sonos Beam

I have had a Sonos Beam for about a year now and like it alot. I was going to buy a sub but kinda don't have the room for it. Did read about the Move not being able to be paired as a surround but still able to pair to the Beam. I got the Move today but am unable to pair it with the Beam. Can't put them in the same room nor play the same music on them. I  can play music on both devices.. Just not the same music at once. Please help me get them grouped to gather 

1
A
3 years ago
A
anton101Avid Contributor I
asked in Components and Architectural

Sonos Connect not found after switching routers

Hi All, I knew it couldn’t have been that easy to cut the cord. Everything was working great;  almost suspiciously. Then our internet provider (Spectrum) sent us a new cable modem AND router (our previous unit was a combo modem/router). Gradually plugged everything back in with no problems (see breakdown below). Every time we plug in the Connect it kicks everything off the network. Tried unplugging router, tried reinstalling app, tried connecting the Connect wirelessly instead of wired, tried factory resetting the Connect, but no dice. Everything BUT the Connect works well. One thing I noticed is that our previous modem/router offered 5.0 GHz and 2.4 GHz networks, Our new wireless router only has the one network to choose from. Below is our system setup. ANY/ALL SUGGESTIONS WELCOME!(1) Playbar + (2) Play 1s (Surround) + (1) Boost + (1) Connect (connected to turntable): Living Room  - all plugged in directly to router (+ 1 Roku Ultra) (1) Play 5: Bedroom (1) Play 1: Kitchen  (1) Play 1:

9
Annazel S
3 years ago
aalex10
aalex10Contributor I
asked in Components and Architectural

Cannot connect to beta

Not sure where to report this but when I go to https://beta.sonos.com/, sign in using my "previously" working credentials, I get redirected to https://beta.sonos.com/login/oauth/2/authorize?p=OAuthCustomerLogin&ref=https%3A%2F%2Fbeta.sonos.com which respond a 400. 

3
Rowena B.
3 years ago
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BaaartmanContributor I
posted in Speakers

Wireless connection with powerline adapter

I have a play 3. It will not connect wirelessly. I have a Powerline system and it wont connect on that either. However, if I connect directly into the modem it will. What  can I do to connect wirelessly?

1
Airgetlam
3 years ago
T
Tom_BPContributor I
asked in Home theater

Nothing is working - last effort before getting rid of it all

I have a Beam and 2 IKEA Symphonisk speakers. The Beam has been working fine for over a year without ever touching it connecting seamlessly to Apple Airplay on my phone, iPad or AppleTV. Then came the iOS14 update.Since then there is only problem and the speakers became dust collectors only. I’m at the point to throw them out all together and opt for another system.Here is what I have now and what I have done trying to connect them all:-Iphone11 with iOS14.1 and iPad with iOS14.1 I use Sonos S2 app on the phone. -Beam and 2 Symphonisk on Wifi, but unable to connect to them through the app. I’ve already reset the router twice, worked a bit then unable to connect again. I reset S2 app. -I sign into the S2 app but my system is not recognized. Blank and not highlighted. Then I click on “Select product” but it just searching for nearby products for over 5 min. I’m standing next to the speakers all plugged in. This is the same whether I try to log in as join existing system or set up new. BY

9
T
3 years ago
J
jonmyattTrending Lyricist I
asked in Components and Architectural

Mixcloud issues?

I keep getting connection to Mixcloud lost. Nothing will play. Is this a known issue?

12
Simon B
3 years ago
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kastlanContributor I
asked in Controllers and Music services

Miscloud connection was lost

Hi! So this is my second topic on this issue (first can be found here) but there is a systematic issue with Mixcloud. I can barely use it, and whether it works or not is really a toss up. My connection works fine as I have no issue with other services (Spotify, Audible). I have submitted diagnostics under 382695100.Can you please do an analysis and check with your engineers what is wrong? There are way too many topics on this and the cookie cutter responses from your customer service stuff is not satisfactory.

2
K
3 years ago
N
Nick2robContributor I
asked in Speakers

Sonos Play 1 - flashing white light- wireless card issue?

I have a Sonos play 1 after unplugging to move, it will not reboot.spoke to Sonos tech support, they couldn’t do anything other than offer to sell me a new one as I was 16 days out of warranty 😒tried the factory reset, hard reset etc and nothing.ive logged into my router to see if it is there and it’s not coming up. Plugged in via Ethernet, still not registering. is this likely to be a network card issue or more like a blown component on the main board. Ive disassembled the unit and tested the fuses and checked other components. All seems fine. if anyone has had this issue and has fixed, please let me know.  thankyou

1
Paul A
3 years ago
S
sharitContributor I
posted in Home theater

Sonos Beam disrupts the TV picture periodically with black out of TV

Sonos Beam disrupts the TV picture periodically with black out of TV. The TV and speaker will be working well and then the TV will have two black outs where picture goes away. Between first and second black out the sound gets distorted. If we disconnect the sound bar TV works perfectly.  We replaced the HTMI cable and still have the same problem.

2
controlav
3 years ago
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Gavin KnightContributor I
asked in Components and Architectural

Sonos not working on my app

My Sonos is not working after rebooting WiFi  and rebooting the app

4
E
3 years ago
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User691981Contributor I
asked in Components and Architectural

music turns off

I have my Spotify account connected to my Sonos and play background music for my dog when I leave the house. When I come home it’s off. Shouldn’t it keep playing? How do I make sure it stays on? Thanks. 

5
H
3 years ago
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KevinRyanContributor I
asked in Components and Architectural

Following 12.2 Update the “Line-In” is no longer working

Following the update to the IOS Sonos app v 12.2 the “Line-In” is not playing sound through any of my 8 devices.  Prior to the software update it worked flawlessly.  Is anyone else having this issue?  You can see a typical play back in the screen shot.  The dancing bars look normal for play back.  All other sources play back normally.  It’s just “Line-In” that isn’t working and it’s driving me nuts! 😂👍🏻 I have tried the following:unplug all components and plug back in (power) unplug lan cables from Port to Lan Router and plug back in Unplug RCA cables from all components and plug back in     

16
J
3 years ago
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pswinnyContributor I
asked in Components and Architectural

Alarm playing wrong radio station

My Sonos alarm has started playing random radio stations instead of the one it is set to! I have the alarm set to be BBC Radio 6 Music. but some mornings it plays Radio 2, othertimes Radio 4 and last week Heart FM. On each occasion the app on my phone says it’s BBC Radio 6 Music, but that’s not what’s playing. If I stop the radio and then just press play again a bit later, it plays whatever radio station it was playing earlier, whilst saying it’s Radio 6. It’s very strange and annoying! Any suggestions?

13
G
3 years ago
J
jimsodaContributor I
posted in Components and Architectural

Devices keep dropping off after S2 update

So when I initially updated to S2, it took me forever to get my old Play 3 and Play 1 to work. Had to use ethernet and it took 3 attempts to get it all working.Another upgrade yesterday and everything is gone. So I started adding them in again. Added 3 first. Seemed OK. Added 1 and the 3 disappeared. Tried again in different order and same thing happened. Quit app and restarted. Added 1 again. Started playing music. Quit app, restarted app and could not find Play 1 even thought music was still playing music. As well, all favorites were gone from the app. So at this point nothing is working. Tried 5 times to add devices in and they keep disappearing. Yes I have restarted the router. And no I don't want to tear everything apart to move them to my router and use ethernet. Very frustrating to have to work this hard when it was all working

3
Airgetlam
3 years ago
D
donny312Contributor II
asked in Components and Architectural

Challenges reverting to S1

Upon upgrading to S2 I learned one of my play 5 Sonos speakers is incompatible.  So I reverted to S1.  Reset all speakers, got 4 of 5 speakers back.  Easy enough. however, whenever I try to reconnect my Sonos Connect, S1 can’t find it.  More so, after an attempt To reconnect S1 loses the other 4 speakers and can’t find Sonos on my network AT ALL.   this is easily fixed too; connecting any other speaker by Ethernet quickly finds the 4 “lost” speakers.  But I still can’t reconnect the connect!  I’ve tried resetting it multiple times, locating it via Wi-Fi and Ethernet.  All attempts result in S1 “losing” the whole system.Any ideas?

1
D
3 years ago
D
DJ ClarkyTrending Lyricist I
asked in Controllers and Music services

Mixcloud uploads not playing through Sonos

I have always been able to play Mixcloud DJ sets recorded and uploaded to Mixcloud on Sonos.  now it says “unable to play” and jumps to the next Mixcloud upload on my  Mixcloud uploads, this one also does not play and so it skips to the next one. On and on.  I have de-authorised and re-authorised the account link a few times - didn’t work.  what a pain!! 

4
4
3 years ago
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PRPContributor I
asked in Speakers

How to turn off volume normalization when streaming from library.

When streaming lossless ripped CD’s from my NAS to my Play 5, the volume of quieter tracks is boosted.  This is especially evident when listening to live performances where softer between song dialog is tracked separately.  How do I get Sonos to stop adjusting the volume and just play the music as It was ripped? Thank you,

10
T
3 years ago
M
mikesukoContributor I
asked in Components and Architectural

Is the beta program a source of problems?

I’m among the many thousands who like my “older Sonos” products and very much abhor the bungling that has ALWAYS characterized Sonos software - e.g., “Would you like to upgrade?” “No!” “Well, you have to!” “OK, then.” … Upgrade fails! | OF COURSE, it went from defective and deficient to nearly putting Sonos out of business earlier in 2020!Someone using this users-help-users-because-can’t-or-won’t forum said that s/he only got past this - which I am currently experiencing - by exiting the beta program.I didn’t believe it an hour ago, but now I’m ready to try ANY WAY of proceeding that might bring back sound to my trusty (until all this) Play:1.The software is such a mess when one has Gen 1 products that I believe that Sonos should do one of 2 things. Stop forcing upgrades and put out a piece of “legacy software” (maybe, the last, best version of pre-S1) and try to get away with “This product will no longer be updated by Sonos nor supported by any of its employees.”Alternatively, build i

1
Smilja
3 years ago
I
Invest01Contributor I
asked in Components and Architectural

new sky q router - cant find speakers

Hi, ive just had my router “upgraded” by sky to the Sky Q router. I can’t manage to get the network to find any of my speakers. I’ve tried connecting via wps and also via wired Ethernet connection. The app can’t locate of any them.reading about this issue it seems a common problem. I’ve tried to stop synchronising 2.5hz and 5hz by logging into the admin page on 192.168.0.1 but this hasn’t worked.Any ideas?! My 3 kids fall asleep listening to music every night so this is beyond frustrating!! 

3
Paul A
3 years ago
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local yokelContributor I
asked in Components and Architectural

Sonos PLay 1 - White LED has got very Dim.

The LED on one of my Play1 speakers has got very dim, almost to the point that you cannot see it lit at all. The Play 1 works fine but all my other room Play 1’s have nice bright white LED’s.I have tried powering the Play 1 off and on, and also have tried deleting and adding it back into the system, but this makes no difference.Is this a hardward issue?Can it be fixed?

5
Simon B
3 years ago
M
m1majContributor II
asked in Controllers and Music services

Apple Music content is missing from Albums.

A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same. Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message). My library looks perfectly fine in iTunes and the native Apple Music app. I left it a few days in case it was a transient effect but it persists. I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help. I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case

74
controlav
3 years ago
D
daveqContributor I
asked in Components and Architectural

Sonos network instability / Sonos not found.

I am a long time Sonos user.  I have numerous Sonos products in two homes.  It has worked beautifully until this week (4/27/20).  On 4/27-4/28/20, my IOS app could not find the Sonos network and kept showing the message System Not Found.  I tried rebooting devices, downloading updated app, even called Verizon to inquire if they had updated any router settings recently.  No luck.  I called SonosTech Support and the tech was very helpful.  We eventually got the app running by connecting a Play1 directly to my router with a data cable.  Rooms began appearing and then I lost the phone connection!!  However, the Sonos network again became unstable and many devices simply would not appear in Rooms and some that did would not play.  Later, after reading about the Legacy S1 products and the impending upgrade, I decided to unplug all of my S1 products which were five Connect-Amps.  Miraculously, the Sonos network came right back and Rooms once again appeared.  It has been stable for 24 hours an

3
C
3 years ago
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