I keep getting connection to Mixcloud lost. Nothing will play. Is this a known issue?
Hi
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Hi. I am getting the same issues constantly. Very frustrating. While listening to a long mix sometimes it just skips to the next mix. I get “Unable to play. connection was lost”message a lot, esp if trying to manually scrub to the middle of a mix. Your link above says the status of mixcloud is ok, but it keeps happening and is frustrating. I just tried deleting the service and re connecting in the app. That seemed to help for a bit, but then was just listening to a favorite mix and after about 45 mins it skipped again!! seems pretty random.
Hi
Let me know your thoughts with the advice above.
We're here to answer any further questions you have.
Hi I am having the same issues. It worked fine before but as of yesterday, it gives error message “Unable to play. Connection was lost to Mixcloud”. Your status of Mixcloud says it is fully operational. I also deleted the service and reconnected but it continues to provide error message.
Likewise, I'm not able to play any Mixcloud content today. However, I'm pretty sure I could last week. Not sure if it's related to this August issue, but another post sent me here and this was the most recent known Mixcloud issue I've seen.
Saw another recent post on Reddit about Sonos not being able to establish a Mixcloud connection as well, so I'm thinking this is a system thing on one vendor end or the other.
Hi
If there is anything else I can do for you, please, don’t hesitate to let us know.
The Sonos community is always here to help.
Hi,
I’m afraid the issue is intermittent. Sometimes it works fine (like today), but at other times, a playlist will start and then fail, skipping to the next item in the queue which fails, and so on. And sometimes, I get zilch on Sonos, but the Mixcloud app on my phone works fine. Reauthorizing the service doesn’t make a difference, unfortunately.
It’s the same old stuff that is mentioned by many others in other threads around here. Notably, this very recent one I hadn’t seen until today:
https://en.community.sonos.com/troubleshooting-228999/mixcloud-connection-lost-6849606
I don’t expect you to solve it for me, specifically. I’m just adding my voices to the issue that is obviously not user-specific.
Thanks,
Scot
Hi
Let me know your thoughts with the advice above.
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Seems OK today, yesterday Sonos had the Mixcloud listed as not working on there services page.
I have been getting "song not encoded correctly or "unable to connect" quite a lot recently.
This issue has been happening for me with increasing frequency for the past few months. It now doesn’t work for me about 50% of the time. I was SO motivated to fix it that I bought a whole new WiFi mesh system and a new cable modem. There is no difference.
After several back and forth interactions with Sonos customer support it seems that there is no easy solution. The front end support techs are not willing to do anything beyond the ‘turn everything on and off’, ‘let me see your diagnostics’ routine.
I reached out to Mixcloud, but no response there. I’m pretty disappointed, as this is the only music service I really want to use.
There is clearly a technical / server issue between Mixcloud and Sonos and no one wants to try to fix it. And honestly, it’s annoying AF.
I’m looking forward to transitioning from Sonos once theres a viable whole house solution alternative. I’m over it.
Same annoying problem here. Looks like the frequency of ‘unable to connect’ is going up by the day too. Would be awesome if the smart peepz from Sonos and Mixcloud got together to fix this issue.
Hi
If there is anything else I can do for you, please, don’t hesitate to let us know.
The Sonos community is always here to help.
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