Hi All,
I knew it couldn’t have been that easy to cut the cord. Everything was working great; almost suspiciously. Then our internet provider (Spectrum) sent us a new cable modem AND router (our previous unit was a combo modem/router). Gradually plugged everything back in with no problems (see breakdown below). Every time we plug in the Connect it kicks everything off the network. Tried unplugging router, tried reinstalling app, tried connecting the Connect wirelessly instead of wired, tried factory resetting the Connect, but no dice. Everything BUT the Connect works well. One thing I noticed is that our previous modem/router offered 5.0 GHz and 2.4 GHz networks, Our new wireless router only has the one network to choose from. Below is our system setup. ANY/ALL SUGGESTIONS WELCOME!
- (1) Playbar + (2) Play 1s (Surround) + (1) Boost + (1) Connect (connected to turntable): Living Room - all plugged in directly to router (+ 1 Roku Ultra)
- (1) Play 5: Bedroom
- (1) Play 1: Kitchen
- (1) Play 1: Bedroom
Diagnostic when the Connect is PLUGGED into the router (nothing working): 769211707
Diagnostic when the Connect is UNPLUGGED from the router (nothing working): 32580196
Diagnostic when the Connect is UNPLUGGED from the router (everything working again): 694513125
Last thing: I noticed it takes 2-3x as longer for everything to show up when I open the Sonos app on my phone. Our internet speed ‘should’ have remained the same when we swapped in the modem/router. THANKS, ALL!!!
P.S. Anyone wish Sonos called the Connect ANYTHING but the ‘Connect?’ - Makes it an SEO nightmare ;)
Best answer by anton101
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