Hi @Invest01.
Welcome to the Sonos community and thanks for reaching out to us and fort doing the extra effort on starting with the basic troubleshooting steps in trying to link your Sonos to the new router. I understand your situation about connecting the Sonos to a new router. Let me help you out with that.
I would like to recommend by providing some situations and the corresponding steps on what to do accordingly.
I hope this helps.
Please let us know if you still have further questions or concerns. We are always here to help.
Thanks,
Hi Paul, this hasn’t worked. I’ve tried everything. The lights are all white but when I go to my Sonos app I have the choice of connect to existing or set up new connection. Neither work and both return product not found. I have one of the speakers connected via an Ethernet cable into the router.
I have sky Q and from googling about how to fix this mess I think that the two networks are clashing. I spent 30 mins on the phone to Sonos support on Friday and have spent several hours trying various things as suggested on forums. Nothing works. Why is this so difficult? Beyond frustrating.
please help
ELLIOT
Hi @Invest01.
Thanks for the update and immediate response.
I would suggest reaching out to the manufacturer of the mesh system so that the mesh system can be configured in bridge mode or access point mode or which option best fits your preference. Here are some guides to better understand and know what and how to fix this issue.
- Have each access point have their own unique Wifi name so you and your mobile controller do not get confused about what and where to connect to access your Sonos system.
- Disable Wifi Capabilities of the Main router that provides connection directly to your ISP or internet provider.
- Disable the DHCP or IP-address generation of the Access point and only allow the main router to generate the IP-addresses to avoid IP-address mismatch or IP-address duplicates.
- Wire a Sonos device to one of the routers/access points to get them to stay on a single network (having each access point have their own unique WiFi names).
Let me share with you a topic in this community that discusses multiple routers or mesh system. You can share and ask questions or comments on that topic if something is not clear.
I hope this helps.
Please let me know if you have further questions or concerns. We are always here to help.
Thanks,