My app very rarely works. It will go for a few days of working fine, then it will stop. When I try and open the app it either opens and freezes instantly, or opens and then closes straight away. My husband has no issues with his so I don’t think there are any issues with our system. I have an iphone on 12.1 which is supposed to be supported by the app. I have deleted the app and re-installed it, I have re-started my phone - neither work. I can still play music via apple music but am unable to select the speakers in there as they’re jammed in a group via the sonos app. It’s very frustrating! Any suggestions please?
Hi
- When did it start happening for this issue?
- Does it work on another controller device where you have the Sonos App?
- Is there any error message that shows up when you open the Sonos App, or it just freezes?
Answers to these questions will help us further check what could be causing this issue.
Let us know what you have in mind with the advice above.
The Sonos community is always here to help.
Hi Simon,
It started happening as soon as I downloaded the app. The old app worked fine but the new one didn’t.
The app works fine on my husband’s phone, which is a newer model iphone with newer version of software
There is no error message, it freezes instantly
Thank you
Sam
Hi
Let us know what you have in mind with the advice above.
The Sonos community is always here to help.
Hi Simon,
I can’t do that because the app freezes instantly, so I can’t click on the settings to get the diagnostic report?
Sam
Hi
Let me know your thoughts with the advice above.
The Sonos community is always here to help.
In the meantime, try a refresh of your local network, as it seems like the controller is having trouble consistently reaching the speakers. Unplug all Sonos devices from power, then reboot your router. When the router comes back up, plug back in the Sonos devices. If you’re using a BRIDGE, leave it unplugged, and put the Ethernet cable in to another Sonos device, temporarily.
Ok I will try that thank you. In the meantime my Sonos App loaded this morning so I managed to do a diagnostic before it froze: 1095405270
thanks
sam
I’ve tried and the app still freezes straight away :(
Hi
Let us know what you have in mind with the advice above.
The Sonos community is always here to help.
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