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audio dropouts playbar system

  • 25 November 2023
  • 1 reply
  • 53 views

Since upgrading to 15.10 getting audio dropouts on playbar+sub+play one surrounds. 
 

This is on tv audio, however it has been dropping in and out when grouping with other devices also, these are far more severe drops where audio will not play for ten seconds then it will join again. 
 

have taken diagnostics of tv audio issues1987513514

 

also to note, can have the audio issues replicated by pressing volume up or volume down on remote/iOS app

 

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1 reply

Corry P
Userlevel 7
Badge +18

Hi @Spewdog 

Thanks for your post, and apologies for the delay!

We are investigating this issue, but there’s no estimation for how long it may take.

Regarding the issues you see when playing music, I recommend that you put all your Ubiquiti Access Points on to one channel (11) - they are currently spread across channels 11 and 12 - two channels that overlap significantly. As they are on separate channels, they will not “time-share” as they would when on the same channel. Using the same channel for them all will also help your Sonos devices communicate directly with each other.

I hope this helps.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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