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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20606 Topics

W
WillieCCContributor I
asked in Speakers

300 & Amp

Sorry if this has been asked but I currently have two Sonos amps- one for in ceiling wired speakers and another for exterior speakers. id like to buy a set of 300s to connect to the tv for sports - not worried about surround sound.  My question:(1) can I connect the 300’s to my Samsung Frame TV via Bluetooth or WiFi  and (2) connect them to the interior speakers via the amp?

1
Airgetlam
5 months ago
D
DarnyellerContributor I
asked in Speakers

sonos play 1 not working

My Sonos Play 1 was having trouble with Spotify. It wouldn’t play the next song and would be stuck on the previous song. I decided to unplug it and remove it from my Sonos app to re-add it.Now, as I try to re-add it, it won’t work at all. I’ve tried factory resetting it, but even that fails. You’re meant to hold down the volume + sign at the same time as the play/pause button while plugging the device into an outlet. You continue holding until the white light starts blinking orange, and then start blinking green. It NEVER starts to blink green and I’ve held it for well over a minute… The Sonos app identifies that there’s a Sonos Play 1 system in the area, but when I try to connect it, it never “chimes” and therefore can not be found.  I’ve had 2 Play 1 sono devices for about 10 years and tbh, it’s extremely disappointing software and always has problems. 

1
Airgetlam
5 months ago
N
Nemo9Contributor I
asked in Speakers

era 100 Sonos wall mount

I just ordered a set of era 100’s and I’m wondering if you are able to turn the speaker on Sonos mount to accommodate the angle needed for rear speaker setup, is the speaker round or oblong? The 17 degree swivel isn’t enough as they will be directly behind the sofa that backs up against the wall.  Hope that’s more clear than mud :)

1
Stanley_4
5 months ago
F
Fridge20Contributor I
asked in Home theater

pair arc + sub to era 2-era 300’s

How do I pair the arc plus sub to two era 300s ?

1
Ken_Griffiths
5 months ago
E
ewilhelm222Contributor I
asked in Speakers

Playbar recognizes volume + from IR remote but doesn't register pressing it three times

Hi,I am having trouble getting a Playbar to recognize the volume controls from a new remote and am looking for options or advice.I have a new TCL TV and an old Playbar. The Playbar worked great with the previous TV via optical audio, including recognizing the TV's IR remote volume up/down commands. The new TCL remote is Bluetooth and IR. I have turned off Bluetooth on the TV and confirmed the remote is now using IR-only by covering/uncovering its IR emitter with the TV receiving/not receiving commands.During pairing with this new remote, the Playbar will recognize it has seen a volume + signal, though it is temperamental -- the remote has to be in about the "right" position. However, the Playbar never recognizes the next steps of pressing the volume + button three times.I have tried different batteries and I have tried with the TV on, off, and unplugged. In all cases, the Playbar will recognize the first volume +, even if temperamental to position, but will not recognize three volume +

1
Ken_Griffiths
5 months ago
N
nickgilmanAvid Contributor I
posted in Components and Architectural

Sonos Port 12V trigger input lined into a Sony STR-AZ7000ES 13.2 receiver

I am going to be using a Sony STR-AZ7000ES receiver in a true 13.2 surround sound setup, with a Sonos port lined into 1 of the 3 @ 12V trigger inputs on the Sony. I mostly work in networking over that of A/V, but still do a ton of A/V work throughout the year. That said, sorry if this is a novice question, but what type of cable is used to connect the Sonos Port to respective input on the Sony receiver? It looks to me like it’s just a 3.5mm cable? Or is it something else?Thanks!

1
Jamie A
5 months ago
B
BostonMikeContributor I
asked in Home theater

TV audio drops

I’ve got an Arc, Sub, and two One SLs set up in a surround system. They’re hooked up to a Samsung Frame. Initially when I paused and then unpaused the TV, the sound wouldn’t resume for a second or two. It was annoying, but not unbearable. Lately, however, the sound will randomly drop for lengthy periods--30 seconds to a couple of minutes. Sometimes I’ll have to back out of whatever app I’m using entirely to get it working again. There’s no discernable pattern to this that I can find. It happens whether I’m using the native apps on the TV, Nvidia Shield, or Google TV with Chromecast. Everything is hooked up to WiFi; the system is strong (the video, which is also hooked up via wifi, is never pixelated when this happens). Any ideas? Thanks!

1
Sotiris C.
5 months ago
M
M.WanContributor I
asked in Speakers

Sonos One randomly disappearing from System

I have a Sonos One connected to the System in my MBR. I’ve set a daily alarm playing radio. Worked fine till Oct 23 recently, after some update to the controller.Now this Sonos One will disappear from the system randomly, not frequently but couple times per week. There will be days where the alarm will ring but not playing the radio but just the alarm ring. I think this meant that the One wasn’t connected to the WIFI (with flashing white LED), but opening the app shows that this One is not connected to the system and I have to re-add this One. Just today, the alarm wasn’t ringing at all. I checked it and there was this green steady LED light, and when I pressed the vol the green went away and the flashing white LED, the One is not connected to the system again and I have to re-add it.I’m guessing this One lost the WIFI connection maybe in the middle of the night, but I am not sure what is wrong, cos the WIFI is working correctly (have rebooted the mesh router to troubleshoot it but can

1
Jamie A
5 months ago
S
Stanby2712Contributor I
asked in Speakers

Adding to my system

I have a Sonos soundbar on my Panasonic smart tv plus a pair of 1speakers(I think!) in the same room and a pair in a second room.I want to add a soundbar plus speakers to a second tv in a different room. Can I do this via my existing system or does it have to be separate?Apologies for the rather dumb question but I’m totally clueless about anything tech.Regards and thanks in advance 

1
Mr. T
5 months ago
C
cnelContributor I
asked in Home theater

arc front channel pulses/comes in short waves

Brand new arc and sub setup yesterday.  Connected to formovie theater (also brand new) via arc3.  Sounds great, but during periods of any sustained front-channel sound that channel pulses like it comes in short, half-second waves. All the other sound is normal.  So eg for batman begins Nolan always has these long sustained notes in the background—all sound is perfect but that, front-channel note is pulsing in volume, like a wave of maybe ½ second from peak to peak.  Same thing watching football…the announcers and sound of the game are all fine, but when the crowd cheers, the cheers, and just that channel alone, pulse like that.   And by the way it is a significant pulse, not just a minor thing I’m picking up on, but significant enough to make it hard to hear the other sounds.  Hope that is a clear explanation, not something I’ve ever heard before so struggling to explain it in words! thanks for any input you can give.   

1
Airgetlam
5 months ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in Controllers and Music services

Finding Amazon Playlist

I’ve signed up to Amazon Music Unlimited and am trying to locate good Spatial content. I created a new Playlist in the Amazon Music app and added a Playlist to it but when I go to Amazon Music in Sonos app and My Music - Playlists I don’t see that Playlist I’ve created. Is it just a question of waiting for servers to replicate do you think?

1
Stuart_W
5 months ago
D
DziadzContributor I
asked in Home theater

5G connections

Our soundbar stopped picking up our 5G WiFi  

1
ratty
5 months ago
selsrog
selsrogContributor I
asked in Home theater

TV seldom switches on

Hi allI have a very simple setup:Samsung UE65JS9500L Apple TV (Gen 4) Sonos ARCI typically only use the Apple TV remote to switch on and off my Apple TV and control it. I only use the Apple TV to watch things.Now, seldomly my TV switches on when I turn on the Apple TV. But, my TV *always* turns off when I turn of the Apple TV.So somewhere something is not correct. Any ideas?Thanks!

1
jgatie
5 months ago
D
DivineVisitorContributor I
posted in Home theater

Projector Firestick Troubleshooting

Help me Sonos Community, your my only hope! I am having trouble setting up a Home Theatre at my dad's house and I'm needing some assistance. At my own home I'm having no issues. I have my Sonos Playbar (Original) hooked up to my TV via the Digital Optical Cable but when I want to use my Benq w1070 Projector with an Amazon Firestick plugged into the HDMI port I hook it the Projector up to my Sonos Port via RCA Audio Cable and feed the sound to the Sonos Playbar via Line-In on the Sonos App. I've attempted the same set up at my Dad's using his Sonos Beam and his Benq w1050 Projector with an Amazon Firestick plugged in to the HDMI port but it's not working. The sound instead continues to come through the Projectors internal Speaker. We managed to get it to work one evening but after turning off the system and coming back the next day the sound was back to coming through the Benq w1050's own internal speaker. How can I get this to work or is there a better way? Any help would be greatly ap

1
ratty
5 months ago
U
User192401Contributor I
asked in Portable speakers

speaker volume

I have just added a Sonos roam to my system, yet when I connect and select music to play , no sound comes from the device?

1
Jamie A
5 months ago
J
JTWhiteContributor I
posted in Controllers and Music services

Sonos starts and stops only on XM

Sonos starts and stops only on XM reauthorized XM deleted and re-added the apps powered down and back on the whole system till starts and stops only on XM

1
Jamie A
5 months ago
P
PokContributor I
posted in Speakers

Reconnecting a sub bass speaker

  

1
Airgetlam
5 months ago
K
kenbigContributor I
posted in Controllers and Music services

smart plug connectivity

Save yourself some time and just uninstall Alexa from in my case just from one sonos 1 speaker and then re-install it using the app on your phone. Tried at least 20 write ups on what to do and none worked. I still can’t get the app on my pc to recognize this device and amazon alexa does not appear on the list of services that can be added.

1
Stanley_4
5 months ago
R
RichahazelContributor I
asked in Speakers

Play 1 connection issues

Trying to do a factory reset on a Play 1 speaker and it’s not working. I get as far as having a flashing orange light, but it doesn’t transition from this stage to flashing green. Ironically I had no such issue with its companion Play 1 (I use them as a pair, together with an Arc and Sub). I am in the process of setting everything up on a new network.  Even with the orange flashing light, my app will commence the connection process - it connects my phone with the Sonos temporary network. However, when it gets to the “chime” stage, there’s no chime. After looking for a chime twice, I’m then prompted to “try something else” and this is where I get into difficulty - I’m prompted to press the Play/Pause button, but nothing happens (probably because the speaker is in flashing orange mode, rather than flashing green). 

1
Airgetlam
5 months ago
G
GrizzlyGodFatherContributor I
asked in Home theater

Choppy, helicopter like noise while gaming on PS5

This issue started earlier this year and seems to happen sporadically while playing games on the PS5. While playing games, my Sonos Arc will start making a choppy, helicopter like noise that’ll last for a minute or two, and then stop. This only happens while using my PS5, but didn’t occur when I first bought the soundbar. It’ll happen at random as well. I’ve changed the HDMI cables and are using new ones, unplugged and then plugged them back in, but the problem continues. Has anyone else had this issue? And any idea on what the problem could be and how to resolve it?

1
Airgetlam
5 months ago
A
AndyUKnewContributor I
asked in Speakers

Era 100 and One SL on same system

I’ve been using an Era 100 for 6 months and love it. Recently bought a One SL to use in a different room on the same system. Don’t want to pair them, just have the Era in one room and the One SL in another. It seems impossible to do this. Is there any way to do it?

1
ratty
5 months ago
Goldenlitho
GoldenlithoContributor I
asked in Home theater

Family Room Dropping music.

My Arc, Sub and 300’s drop music while playing from Spotify. They are connected as surrounds for my TV. Surrounded works with TV. Only family room drops after listening to music for a while. 

1
Stanley_4
5 months ago
D
DankeythemankeyContributor I
asked in Home theater

Play 1 speakers wont stay connected to wifi

Hello. I’m sending this to see if I can get into connect with someone who can assist me in setting up my beam 1 to work on a surround system with two play 1’s. I’ve had it connected together before, but I just recently moved and for some reason the only one I can get to stay connected to the wifi is the beam 1. I’ve tried downgrading to S1 and multiple factory resets. I don’t know if this issue is a regular thing or if something might be wrong with one of the play 1’s, but any help is appreciated 

1
Ken_Griffiths
5 months ago
A
angerjonasContributor I
asked in Home theater

TV sound all speakers disable

Hi,i have a house with multiple Sonos speakers on two different floors.  in the tv-room upstairs I have a Beam and two One, which creates a surround system for that room where I have a Samsung TV connected to them. The situation is, as soon as a switch on the tv to watch something on it, it takes the tv sound and sends it to all speakers in the whole house, and interrupts anyone else listening to any music etc in any other room.  I can then manually choose to unselect all the other speakers in the house from the tv-noise, but I’d rather have it so that when I switch the tv on, the sound, by default, is only sent to the speakers in the tv-room, and not the whole house. does that make sense? regards /Jonas   

1
Ken_Griffiths
5 months ago
P
PiethoaneContributor I
asked in Home theater

strange noise surround speakers

Hi all,I’m using two Sonos One’s as surround speakers in combination with the Sonos Beam. I’ve had no issues before, but this week i heard some strange noise from those surround speakers. Espacially the talking sounds like echo/cracking. I’ve tried resetting both surround speakers which helped, but only for a few days..i’ve send data to Sonos: 576926472.thanks in advance.  

1
Ken_Griffiths
5 months ago
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