Contributor I

Answered

Family Room Dropping music.

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My Arc, Sub and 300’s drop music while playing from Spotify. They are connected as surrounds for my TV. Surrounded works with TV. Only family room drops after listening to music for a while.

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Stanley_4Answer

Grand Maestro

If they work with other streaming sources it may be Spotify.

You could wait for the issue, submit a diagnostic and call Sonos support with the number.

Trying to fix it locally the FAQ has some suggestions.

https://support.sonos.com/en-us/article/improve-your-sonos-products-wifi-connection

Stanley_4Answer

Grand Maestro

If they work with other streaming sources it may be Spotify.

You could wait for the issue, submit a diagnostic and call Sonos support with the number.

Trying to fix it locally the FAQ has some suggestions.

https://support.sonos.com/en-us/article/improve-your-sonos-products-wifi-connection