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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20697 Topics

S
SondreMSContributor I
asked in Advanced setups

Is it possible to play dolby atmos through the sonos port?

I have a dolby atmos speaker system (5.1.2), with onkyo tx nr7100 receiver running it. I am thinking of getting a sonos port, connect it to my receiver using the digital output on the sonos port into the digital input on my receiver, and enable work with sonos passthrough mode. My question is this: Will my system be able to play the dolby atmos spatial music from apple music, if i stream it from the sonos app?

1
106rallye
5 months ago
P
pjohnsonContributor I
asked in Home theater

Sonos AMP hdmi interference

Having issues with the following devices when setting up TV- Sony 75” Frame TV with Sonos AMP.Getting error when using e-arc port “interference with another device is causing problems”

1
Ken_Griffiths
5 months ago
J
Jimcrooks800Contributor I
asked in Speakers

Play:5 reconnect to system

I was gifted a Roam and I wanted to add it to my Sonos system. It is incompatible with S1 - and most of my speakers are the same. In the process of trying to split the system, I disconnected a Play:5 from my system. I tried to reconnect it using the various instructions online. No joy! The reason is that when I go to my S1 Controller on my iPhone and +Add Product, it simply refers me to an Update requirement for my system - to S2. I simply cannot add a product to my existing S1 system. 

1
jgatie
5 months ago
M
MageriContributor I
asked in Speakers

Sonos Era wall mount

My Sonos Era 100 wall brackets cannot hold the speaker in place. If you turn the speaker to the side, it falls down as the bracket cannot hold it in place. Is there any solution to the problem?

1
G
5 months ago
E
emonu35Contributor I
asked in Speakers

Sonos Beam gen 2 + Sub mini + 2x Sonos era 100 vs AVR setup for movies and music in small bedroom?

I’m planning to get a sound system for my 65” Samsung S90C TV. Torn between an AVR setup with Elac DBR62, Denon X2800H, P10-150-GEM Subwoofer from BK Electronics, and a Sonos Beam 2/Sub mini/Era 100s set.  My room is cubic 2.5x2.5m and 9 feet high. I did some research and found that the Denon X2800H has an integrated room correction feature so it can still sound good in my room. I listen mostly to DJ Sets on YouTube and EDM, Psytrance, Techno, so bass is important to me (without compromising on clarity). I’d also be using the speakers with my phone and TV. Can’t have rears due to the layout of my room. If I went with Sonos, I’d like to use the beam 2 and sub mini for movies, and era 100s with sub mini for music. Is there an easy way to switch between the two?I’d like some help deciding between the two sound systems. I’m also not an audiophile, but looking for the sound system that would deliver the best experience for the music I listen to.Thanks for reading.

1
Stanley_4
5 months ago
J
Jcmejia10Contributor I
asked in Components and Architectural

in ceiling speakers to amp connection

do in ceiling / architectural speakers connect to the amp via wi-fi or they need to be hardwired? 

1
jgatie
5 months ago
S
szvacekContributor II
asked in Components and Architectural

Using the Line-in feature

I have decided to connect a CD player to one of my connect:amp devices.  Are there any suggestions about what to buy or specific things to watch out for when purchasing and connecting a CD player?  Thanks

1
Stanley_4
5 months ago
R
R JavierContributor I
asked in Components and Architectural

Cannot Connect Sonos Connect to sonos s1 or s2

Hello Everybody,Im new to the Community But  I’ve been using Sonos for a long time now.I have a Sound Bar, Subwoofer, 2 Sonos Play 1, I am using Sonos S2 app to listen to my Music.I recently bought a Sonos Connect to hookup to my Receiver and it requires s1 Software to hookup to all my Home Speakers. I tried pushing the Play/Speaker and Volume + so the s1 can find the unit. The app said I have to use S2 App. S2 cannot fine the Sonos Connect.  Is there anything I’m doing wrong here in my Setup?I appreciate all your input--Thank You in advance.Rod  

1
Airgetlam
5 months ago
C
CalienteContributor I
asked in Home theater

New to Sonos- Home Theater Question

I would like to add a Sonos system to my Samsung Frame TV and would like to avoid using a soundbar. Would it be possible to use the Sonos Amp with two Sonos Era 100s and a Sonos Sub?  Are there any issues with the setup I have described?Thank you for your help! 

1
G
5 months ago
D
davidhaerleContributor I
asked in Home theater

Benefits of two Subs (Gen 3)

I am considering adding a second Sub (gen 3) to my setup due to the size of the room (open concept that is makes the sub under sized).If you have done this, what were the results? Is there more bass or just less deadzones?Thanks!

1
G
5 months ago
stek
stekTrending Lyricist I
asked in Speakers

stereo pair between one gen2 with one sl and voice assistant

If I stereo pair sonos one gen2 with sonos one sl, can you use the voice assistant, since the gen2 includes the microphone? regardsStefano

1
Ken_Griffiths
5 months ago
A
AnthonyDrewContributor I
asked in Speakers

symfonisk not recognized by s1 app

i have 3 symfonisk speakers in my house and none will sync to app. the s1 app will not find them and the older app cant find my music library. is there a way to just start from scratch? like i just purchased all 3 speakers and are setting up new??

1
G
5 months ago
3
30700amContributor I
asked in Controllers and Music services

adding a new music service

network connection display when trying to add a new music service (Rayo)

1
Airgetlam
5 months ago
D
DomesContributor I
asked in Controllers and Music services

google home sur sonos

comment récupérer la musique provenant de google home et l’écouter sur mes enceinte Sonos merci Moderator edit:Google Translate-how to retrieve music from google home and listen to it on my Sonos speakersTHANKS 

1
Corry P
5 months ago
U
User82928Contributor I
posted in Controllers and Music services

Sonos controller on MacAir

Every time there is an update to the Sonos Controller on my MacAir it fails, despite updates to Mac OS as well.  The only suggestion I get from Support is to uninstall then reinstall.  Is anyone else experiencing this?  Is there a bigger problem or something in my setup?  Thoughts anyone. 

1
Airgetlam
5 months ago
B
bopet002Contributor I
asked in Speakers

Station Favorites Folders

I have been trying to create folders for Favorited radio stations as most services have but cannot find it in Sonos.I have seen this question being asked for years and Sonos replying they will look into a solution for it. Any upates on this onging issue? It doesn’t seem that big of an ask.

1
Stanley_4
5 months ago
G
Gate75Contributor I
asked in Portable speakers

jumelage

Peut-on jumeler move2 avec un sub Sonos?

1
G
5 months ago
D
DomanoukContributor I
asked in Controllers and Music services

Impossible to find Deezer in the library

Hi, I don't find Deezer in the "library" : ajout service musique. I have only access to Tuneln and Last.fm.How can I connect Deezer with Sonos if Deezer is not listed? Kr Dominique 

1
controlav
5 months ago
K
KosAvid Contributor I
asked in Controllers and Music services

Reklamer i app'en... NEJ TAK

Jeg kan fjerne notifikationer i app’en HELT under min profil, men hvordan fjerner man bare reklamerne? De tekniske notifikationer vil jeg jo gerne modtage… Kan man virkelig ikke differentiere ift. hvad man vil ha’ notifikationer om? Moderator edit:Google Translate-I can remove notifications in the app ENTIRELY under my profile, but how do you just remove the ads? After all, I would like to receive the technical notifications... Can you really not differentiate in relation to what you want notifications about?

1
Corry P
5 months ago
F
FrozentoesContributor I
asked in Controllers and Music services

Spotify playlists keep skipping

I have a set up with two Play:1s, a Play:3 and a Move 1. I don’t have crossfade enabled. When I am playing a playlist I am now finding that nearly every song skips about halfway through, although it doesn’t seem to happen with albums from Spotify. I don’t recall this having happened in the past. I’ve looked up solutions, and tried turning off all the devices and restarting the router (and Sonis devices), but to no avail. My phone has strong WiFi signal in all the locations the Sonos devices are, and they’re really not far away from the router (the Play:3 is about three metres away with no walls in the way).Does anyone have any suggestions as to how to solve this?

1
Airgetlam
5 months ago
P
PugoneContributor I
asked in Controllers and Music services

adding my partner to my account

I’m trying to create another account so my wife can use the Sonos and the services she subscribes to

1
jgatie
5 months ago
J
JhnsilerContributor I
asked in Portable speakers

no connection of move

Purchased  2 Move speakers and only 1 connects.

1
N
5 months ago
R
Run4loriContributor I
asked in Home theater

Sonos ARC and Sonos Sub but off brand surround speakers.

I have a Sonos arc and Sonos sub. The house I recently moved into has two surround speakers (off brand) in the ceiling. Each speaker has two wires going to a single audio plug for each speaker. I want to get a Gen 2 Sonos amp to drive these but I’m not sure how the single plug from each speaker plugs into the back of the amp, which has two wires for right and left respectively.  Also, will I have to wire the Connect Amp to the Arc and  Sub and Router with Ethernet cable for them to work?  I’ve searched for an answer to this and I haven’t found and answer exactly matching my situation. 

1
Airgetlam
5 months ago
C
Cliff Jr.Contributor I
asked in Speakers

Sonos One keeps dropping out and then disappears from Sonos sources

Hello, I have noted for several months that our 2 Sonos One speakers suddenly stop playing, often after just a few mintues but sometimes after an hour or more of streaming.  Then I cannot find them in either the Sonos app or the Spotify App.  At that point, I unplug one of the speakers, and sometimes I turn the wifi off and back on, and in a few minutes I can see the speaker pair again in both apps.  But often they stop  again shortly after that. I do not have that issue with the other 3 Sonos Play speakers I have.  We do routinely turn our wifi off at night and back on in the morning - that may aggravate the problem.  The speakers are about 15-20 feet from our ATT router and I think the signal is strong in the kitchen.  Any thoughts or solutions?  Thank you for any ideas or next steps. 

1
Airgetlam
5 months ago
S
syabaaaaaContributor I
asked in Home theater

sonos beam gen2のルータ変更後アプリ接続不可

sonos beam gen2を使用中。ルータをfs040wに交換後、sonosアプリの設定変更、再接続を試みるも、接続に問題が発生しましたと何回も表示。sonos自体の初期化も実行済み。ルータは2.4GHz、8011.b/g/nに設定済み。ルータのパスワード接続画面まではいく。ただ、テレビとsonos自体の接続はできており、音声もsonosから出力されている。アプリの設定だけどうしてもできないので、どなたか教えてください。 Moderator edit:Google Translate-Currently using sonos beam gen2.After replacing the router with the FS040W, I tried changing the settings of the Sonos app and reconnecting, but it kept saying "There was a connection problem."Sonos itself has also been initialized.The router is set to 2.4GHz, 8011.b/g/n.You will get to the password connection screen for the router.However, the connection between the TV and Sonos itself is established, and audio is also output from Sonos.I just can't set up the app, so please let me know.

1
Corry P
5 months ago
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