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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20671 Topics

W
WillieCCContributor I
asked in Speakers

300 & Amp

Sorry if this has been asked but I currently have two Sonos amps- one for in ceiling wired speakers and another for exterior speakers. id like to buy a set of 300s to connect to the tv for sports - not worried about surround sound.  My question:(1) can I connect the 300’s to my Samsung Frame TV via Bluetooth or WiFi  and (2) connect them to the interior speakers via the amp?

1
Airgetlam
5 months ago
D
DarnyellerContributor I
asked in Speakers

sonos play 1 not working

My Sonos Play 1 was having trouble with Spotify. It wouldn’t play the next song and would be stuck on the previous song. I decided to unplug it and remove it from my Sonos app to re-add it.Now, as I try to re-add it, it won’t work at all. I’ve tried factory resetting it, but even that fails. You’re meant to hold down the volume + sign at the same time as the play/pause button while plugging the device into an outlet. You continue holding until the white light starts blinking orange, and then start blinking green. It NEVER starts to blink green and I’ve held it for well over a minute… The Sonos app identifies that there’s a Sonos Play 1 system in the area, but when I try to connect it, it never “chimes” and therefore can not be found.  I’ve had 2 Play 1 sono devices for about 10 years and tbh, it’s extremely disappointing software and always has problems. 

1
Airgetlam
5 months ago
N
Nemo9Contributor I
asked in Speakers

era 100 Sonos wall mount

I just ordered a set of era 100’s and I’m wondering if you are able to turn the speaker on Sonos mount to accommodate the angle needed for rear speaker setup, is the speaker round or oblong? The 17 degree swivel isn’t enough as they will be directly behind the sofa that backs up against the wall.  Hope that’s more clear than mud :)

1
Stanley_4
5 months ago
F
Fridge20Contributor I
asked in Home theater

pair arc + sub to era 2-era 300’s

How do I pair the arc plus sub to two era 300s ?

1
Ken_Griffiths
5 months ago
E
ewilhelm222Contributor I
asked in Speakers

Playbar recognizes volume + from IR remote but doesn't register pressing it three times

Hi,I am having trouble getting a Playbar to recognize the volume controls from a new remote and am looking for options or advice.I have a new TCL TV and an old Playbar. The Playbar worked great with the previous TV via optical audio, including recognizing the TV's IR remote volume up/down commands. The new TCL remote is Bluetooth and IR. I have turned off Bluetooth on the TV and confirmed the remote is now using IR-only by covering/uncovering its IR emitter with the TV receiving/not receiving commands.During pairing with this new remote, the Playbar will recognize it has seen a volume + signal, though it is temperamental -- the remote has to be in about the "right" position. However, the Playbar never recognizes the next steps of pressing the volume + button three times.I have tried different batteries and I have tried with the TV on, off, and unplugged. In all cases, the Playbar will recognize the first volume +, even if temperamental to position, but will not recognize three volume +

1
Ken_Griffiths
5 months ago
N
nickgilmanAvid Contributor I
posted in Components and Architectural

Sonos Port 12V trigger input lined into a Sony STR-AZ7000ES 13.2 receiver

I am going to be using a Sony STR-AZ7000ES receiver in a true 13.2 surround sound setup, with a Sonos port lined into 1 of the 3 @ 12V trigger inputs on the Sony. I mostly work in networking over that of A/V, but still do a ton of A/V work throughout the year. That said, sorry if this is a novice question, but what type of cable is used to connect the Sonos Port to respective input on the Sony receiver? It looks to me like it’s just a 3.5mm cable? Or is it something else?Thanks!

1
Jamie A
5 months ago
H
Herr FrodoContributor I
asked in Speakers

gebrauchte Sonos Lautsprecher kaufen

Hallo,mir hat jemand gebrauchte Play 5 angeboten. Wie kann ich am besten die Funktion prüfen und das es nicht irgendwelche Nachbauten sind. Google Translate:Hello,Someone offered me a used Play 5. What's the best way to check that it's working and that it's not just a replica?

1
Jamie A
5 months ago
J
José RuelasContributor I
asked in Home theater

Beam 2 + 2 Era 100s + Apple TV 4k on Hisense U7H 75"

So I've been facing this problem for a while and it's super annoying at this moment, always that I go from one app to another, let's say from Youtube to Disney+ in the Apple TV, the sound on the tv goes from 50 to 0 and some seconds later from 0 to 50 again but the Beam stops reproducing sound, like if it was muted.And then I have to restart the Apple TV to start listening any sound again, this happens always that I go from one app to another so it's not related to the apps. Sometimes going back to the Apple TV Home restores the sound but sometimes doesn't.I'm using a Ugreen HDMI 2.1 8k cable on the eArc spot of my TV. 

1
Jamie A
5 months ago
S
SondreMSContributor I
asked in Advanced setups

Is it possible to play dolby atmos through the sonos port?

I have a dolby atmos speaker system (5.1.2), with onkyo tx nr7100 receiver running it. I am thinking of getting a sonos port, connect it to my receiver using the digital output on the sonos port into the digital input on my receiver, and enable work with sonos passthrough mode. My question is this: Will my system be able to play the dolby atmos spatial music from apple music, if i stream it from the sonos app?

1
106rallye
5 months ago
P
pjohnsonContributor I
asked in Home theater

Sonos AMP hdmi interference

Having issues with the following devices when setting up TV- Sony 75” Frame TV with Sonos AMP.Getting error when using e-arc port “interference with another device is causing problems”

1
Ken_Griffiths
5 months ago
J
Jimcrooks800Contributor I
asked in Speakers

Play:5 reconnect to system

I was gifted a Roam and I wanted to add it to my Sonos system. It is incompatible with S1 - and most of my speakers are the same. In the process of trying to split the system, I disconnected a Play:5 from my system. I tried to reconnect it using the various instructions online. No joy! The reason is that when I go to my S1 Controller on my iPhone and +Add Product, it simply refers me to an Update requirement for my system - to S2. I simply cannot add a product to my existing S1 system. 

1
jgatie
5 months ago
M
MageriContributor I
asked in Speakers

Sonos Era wall mount

My Sonos Era 100 wall brackets cannot hold the speaker in place. If you turn the speaker to the side, it falls down as the bracket cannot hold it in place. Is there any solution to the problem?

1
G
5 months ago
E
emonu35Contributor I
asked in Speakers

Sonos Beam gen 2 + Sub mini + 2x Sonos era 100 vs AVR setup for movies and music in small bedroom?

I’m planning to get a sound system for my 65” Samsung S90C TV. Torn between an AVR setup with Elac DBR62, Denon X2800H, P10-150-GEM Subwoofer from BK Electronics, and a Sonos Beam 2/Sub mini/Era 100s set.  My room is cubic 2.5x2.5m and 9 feet high. I did some research and found that the Denon X2800H has an integrated room correction feature so it can still sound good in my room. I listen mostly to DJ Sets on YouTube and EDM, Psytrance, Techno, so bass is important to me (without compromising on clarity). I’d also be using the speakers with my phone and TV. Can’t have rears due to the layout of my room. If I went with Sonos, I’d like to use the beam 2 and sub mini for movies, and era 100s with sub mini for music. Is there an easy way to switch between the two?I’d like some help deciding between the two sound systems. I’m also not an audiophile, but looking for the sound system that would deliver the best experience for the music I listen to.Thanks for reading.

1
Stanley_4
5 months ago
J
Jcmejia10Contributor I
asked in Components and Architectural

in ceiling speakers to amp connection

do in ceiling / architectural speakers connect to the amp via wi-fi or they need to be hardwired? 

1
jgatie
5 months ago
S
szvacekContributor II
asked in Components and Architectural

Using the Line-in feature

I have decided to connect a CD player to one of my connect:amp devices.  Are there any suggestions about what to buy or specific things to watch out for when purchasing and connecting a CD player?  Thanks

1
Stanley_4
5 months ago
R
R JavierContributor I
asked in Components and Architectural

Cannot Connect Sonos Connect to sonos s1 or s2

Hello Everybody,Im new to the Community But  I’ve been using Sonos for a long time now.I have a Sound Bar, Subwoofer, 2 Sonos Play 1, I am using Sonos S2 app to listen to my Music.I recently bought a Sonos Connect to hookup to my Receiver and it requires s1 Software to hookup to all my Home Speakers. I tried pushing the Play/Speaker and Volume + so the s1 can find the unit. The app said I have to use S2 App. S2 cannot fine the Sonos Connect.  Is there anything I’m doing wrong here in my Setup?I appreciate all your input--Thank You in advance.Rod  

1
Airgetlam
5 months ago
C
CalienteContributor I
asked in Home theater

New to Sonos- Home Theater Question

I would like to add a Sonos system to my Samsung Frame TV and would like to avoid using a soundbar. Would it be possible to use the Sonos Amp with two Sonos Era 100s and a Sonos Sub?  Are there any issues with the setup I have described?Thank you for your help! 

1
G
5 months ago
D
davidhaerleContributor I
asked in Home theater

Benefits of two Subs (Gen 3)

I am considering adding a second Sub (gen 3) to my setup due to the size of the room (open concept that is makes the sub under sized).If you have done this, what were the results? Is there more bass or just less deadzones?Thanks!

1
G
5 months ago
stek
stekTrending Lyricist I
asked in Speakers

stereo pair between one gen2 with one sl and voice assistant

If I stereo pair sonos one gen2 with sonos one sl, can you use the voice assistant, since the gen2 includes the microphone? regardsStefano

1
Ken_Griffiths
5 months ago
G
GrizzlyGodFatherContributor I
asked in Home theater

Choppy, helicopter like noise while gaming on PS5

This issue started earlier this year and seems to happen sporadically while playing games on the PS5. While playing games, my Sonos Arc will start making a choppy, helicopter like noise that’ll last for a minute or two, and then stop. This only happens while using my PS5, but didn’t occur when I first bought the soundbar. It’ll happen at random as well. I’ve changed the HDMI cables and are using new ones, unplugged and then plugged them back in, but the problem continues. Has anyone else had this issue? And any idea on what the problem could be and how to resolve it?

1
Airgetlam
5 months ago
A
AndyUKnewContributor I
asked in Speakers

Era 100 and One SL on same system

I’ve been using an Era 100 for 6 months and love it. Recently bought a One SL to use in a different room on the same system. Don’t want to pair them, just have the Era in one room and the One SL in another. It seems impossible to do this. Is there any way to do it?

1
ratty
5 months ago
Goldenlitho
GoldenlithoContributor I
asked in Home theater

Family Room Dropping music.

My Arc, Sub and 300’s drop music while playing from Spotify. They are connected as surrounds for my TV. Surrounded works with TV. Only family room drops after listening to music for a while. 

1
Stanley_4
5 months ago
D
DankeythemankeyContributor I
asked in Home theater

Play 1 speakers wont stay connected to wifi

Hello. I’m sending this to see if I can get into connect with someone who can assist me in setting up my beam 1 to work on a surround system with two play 1’s. I’ve had it connected together before, but I just recently moved and for some reason the only one I can get to stay connected to the wifi is the beam 1. I’ve tried downgrading to S1 and multiple factory resets. I don’t know if this issue is a regular thing or if something might be wrong with one of the play 1’s, but any help is appreciated 

1
Ken_Griffiths
5 months ago
A
angerjonasContributor I
asked in Home theater

TV sound all speakers disable

Hi,i have a house with multiple Sonos speakers on two different floors.  in the tv-room upstairs I have a Beam and two One, which creates a surround system for that room where I have a Samsung TV connected to them. The situation is, as soon as a switch on the tv to watch something on it, it takes the tv sound and sends it to all speakers in the whole house, and interrupts anyone else listening to any music etc in any other room.  I can then manually choose to unselect all the other speakers in the house from the tv-noise, but I’d rather have it so that when I switch the tv on, the sound, by default, is only sent to the speakers in the tv-room, and not the whole house. does that make sense? regards /Jonas   

1
Ken_Griffiths
5 months ago
P
PiethoaneContributor I
asked in Home theater

strange noise surround speakers

Hi all,I’m using two Sonos One’s as surround speakers in combination with the Sonos Beam. I’ve had no issues before, but this week i heard some strange noise from those surround speakers. Espacially the talking sounds like echo/cracking. I’ve tried resetting both surround speakers which helped, but only for a few days..i’ve send data to Sonos: 576926472.thanks in advance.  

1
Ken_Griffiths
5 months ago
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