• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20653 Topics

B
BrucoutinhoContributor I
asked in Controllers and Music services

system connection

I have 4 devices all connected to the same WiFi, but when I open the Sonos app, I got only one of them, or the other 3, I can have the 4 connected together. it looks like they built 2 separated networks and can’t blend

3
N
4 months ago
J
Justin_5Contributor II
posted in Speakers

Sonos Sub connects to Play 5 but does not play

I have a Sonos Sub - Gen 1, and 2 Play 5 - Gen 2’s. The Sub will happily connect to both but only produces any sound with one of them - the one not in the room where I need it. Any ideas why a Sub will connect to a Play 5 but not produce any sound? I could reset and move / rename the speakers but I know this will have a problem with my smart home set up so the ideal solution for me would be to get the Sub producing sound on the speaker I need it to. Thanks - and hope someone can help

1
N
11 months ago
B
BuckyyyContributor I
asked in Speakers

speaker selection

Getting message. Unable to connect to device. Try again later. When i try to change a speaker group. This is the message. On SO2 app for android.

2
Ken_Griffiths
9 months ago
S
sysrqContributor I
posted in Speakers

Last update

What happend?After last update the sound changed and to the worse.Not good at all 😡😡

1
Dogdad
9 months ago
D
DdoubleDContributor I
asked in Components and Architectural

Port question

I have an Arc and I’d like to be able to connect my non Sonos powered sub and a turntable to it. Would the Port work with the Arc and the turntable relatively flawlessly? 

1
jgatie
5 months ago
J
jphenrickAvid Contributor I
asked in Speakers

Sonos playBar Hardware failing

Hi  I think my playbar is failing internally  wired or wireless after a few hours audio dropouts then goes offline and no sound  in app  no white  light  on front of bar when tv  remote pressed white light on side still on needs powercycle to resolve latest diagnostic while online is 134246477 John 

1
Ken_Griffiths
5 months ago
J
Joao JovemContributor I
asked in Controllers and Music services

Missing favourites

Using Sonos on Android favourites do not appear anywhere

1
ratty
8 months ago
C
Chrisi PContributor I
posted in Speakers

set up again

Haven’t uses my Sonos in a year. How do I set it up again

2
Airgetlam
11 months ago
R
RotheChildDannyContributor I
asked in Speakers

Having trouble finding old S1

I recently renovated majority of my house and had a great system set up. This old system included 3-4 play 3s and two bridges to help connect my living room stereo and garage stereo. After downloading the S2 app, I’ve had no trouble connecting a boost and 2 One SLs on the same account, however, I can’t get anything from the old system to connect to the new one. The S1 app no longer picks up the old system either. What am I doing wrong? And advice will be greatly appreciated! 

1
Airgetlam
11 months ago
I
il gattoContributor II
posted in Portable speakers

Accoppiare due sonos move 2

Se accoppio due move 2 e uno di loro è collegato tramite line in alla tv, il suono esce da entrambi gli speaker....????? Grazie 

3
Airgetlam
6 months ago
X
XavierL03Contributor I
asked in Portable speakers

sonos roam

I bought my sonos roam from my uncles pawn store but it wont let me connect to it. it says to log into an email i dont recognize. i tried factory resetting and transferring ownership but it is still not allopwing me  

1
Airgetlam
10 months ago
P
PatafromContributor I
asked in Components and Architectural

is a (at least one )wired connection required ?

Hi i plan to acquire an arc, a sub and 2 era300 for my new home cinema system. i d like to check with you guys if a wired connection is required . I watched a youtube video and the guy said at least one of the speaker needs to be be wiredly connected .  Is it true ? Ideally i d like to use only wifi to reduce uggly cables . thanks for your inputs . pat

1
jgatie
8 months ago
C
Cegeek69Contributor I
posted in Controllers and Music services

Sonos iOS App does not start

Hi, my Sonos app does not start.. black screen once I click on the icon.Thanks for your help

2
C
9 months ago
T
Tom5974Contributor I
asked in Controllers and Music services

Playlist different Between Amazon and Sonos2

Hello, I’ve a strange behaviour between Amazon Music and Sonos S2I explain : I have a playlist in Amazon music, when I open this playlist through Sonos S2, it doesn’t play the title of this playlist but totally different songs !! That’s crazy ! Do you already have this kind of behaviour ?What can I do to avoid it ? Thanks in advance for your help

2
T
9 months ago
L
launayjuliContributor I
asked in Home theater

sonos ray et platine

Bonjour Je possède une sonos ray et aimerait acheter la platine Sonos Sont ils compatibles ? Merci 

1
Ken_Griffiths
8 months ago
D
DrhairContributor I
posted in Home theater

surround sound

I am wanting to get a nice surround sound set up. I’m thinking of getting the Arc, 2 Era 300 speakers, and a subwoofer. The living room I’ll be using the surround sound in is fairly small, about 10x20 ft size room. Is this set up overkill? Any other recommendations? Is SONOS a good choice?Thanks!

4
Stanley_4
5 months ago
M
Moneypenny12Contributor II
asked in Home theater

Sonos Arc

Hi we have a Sonos Arc and want to add two sonos play 5 (gen 2) to the TV sound. Anyone know how this is done.  thanks 

1
Ken_Griffiths
10 months ago
U
Unsatisfied with bricked gearContributor I
asked in Speakers

i have 4 play:3s and 2 zoneplayer 5s and none work

Can we not just pluginto aux jack with out network ? Really app crashes will not recognize system ever other time I use it I have to troubleshoot spent 6 hours tryed all fixes none work so over thos any one want these 6 speakers for free im shooting them now 

2
Ken_Griffiths
10 months ago
N
Need AdviceContributor I
asked in Home theater

Compability Questions

Purchased Playbar, Sub, 2 X Play 1’s and a Play 5.Playbar fails to power up. Am told it is not reparable.Wish to replace it with Beam Gen 2.Questions:Is the Beam GEN 2 compatible with the original Sub and Play 1’s for Surround?Can I (or must I) use Sonos Version 2 App for all ORCan I only use Sonos Version 2 App?

3
buzz
10 months ago
R
Run4loriContributor I
asked in Home theater

Sonos ARC and Sonos Sub but off brand surround speakers.

I have a Sonos arc and Sonos sub. The house I recently moved into has two surround speakers (off brand) in the ceiling. Each speaker has two wires going to a single audio plug for each speaker. I want to get a Gen 2 Sonos amp to drive these but I’m not sure how the single plug from each speaker plugs into the back of the amp, which has two wires for right and left respectively.  Also, will I have to wire the Connect Amp to the Arc and  Sub and Router with Ethernet cable for them to work?  I’ve searched for an answer to this and I haven’t found and answer exactly matching my situation. 

1
Airgetlam
5 months ago
D
DeerBloodContributor II
posted in Home theater

Rear Speaker Placement

I have two architectural Sonos in wall speakers that I will be using for my rear surround sound speakers.Should I mount both speakers on the back wall or one on the back wall/one on right wall?I believe back wall is the preferred but majority of the time we will be sitting in the corner of the couch.See below for the proposed locations. 

1
Stanley_4
5 months ago
S
smokeysfContributor I
asked in Controllers and Music services

is there a way to turn on radio speech enhancement?

When I listen to steaming audio from radio programs the voices are very muffled.  I would like to turn on speech enhancement with the hope I can better understand what is being said.  The speech enhancement only seems to be available when I am steaming from the television though.   I can I clear up the muffled voices from radio stations?

1
Airgetlam
6 months ago
J
jack81Contributor I
asked in Speakers

Play:1

comment connecter play:1 à un Mac ?

1
Airgetlam
7 months ago
U
User960765Contributor I
asked in Components and Architectural

BR 100 power supply

I have a BR100 bridge and the power light is not coming on.I have checked power source and all good.it has a uk three pin plug on the power cable and looks like it is none repairable, I can’t change the fuse.any ideas?

1
ratty
4 months ago
E
EllabyjContributor I
asked in Speakers

new network

I have changed my wireless provider. I cannot get my old gen 1 play5 to work. I have the same network in the app and on my phone, but it will only work if I revert to the old network on my phone. That network is not present in the app.

2
E
5 months ago
Terms & ConditionsCookie settings