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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19008 Topics

I
iantiveyContributor I
asked in Speakers

Playbase disconnects from network when playing from Port

Since the latest software update to 15.10, when I instruct my Playbase to play Line In from my Port it plays for about ¼ second, then cuts out. Then I can’t connect to the Playbase for a few minutes and the status turns to disconnected. Then It’ll suddenly play again for ¼ second, disappear from the network… repeat.I can play Port without issues on every other speaker on my system, and Playbase will play other services (Spotify, MixCloud etc) just fine.Both Port and Playbase are connected via WiFi and are in the same room.

1
Airgetlam
5 months ago
S
SwolfeContributor I
posted in Portable speakers

roam white noise

Sonos making a hissing noise when playing sounds 

1
Airgetlam
1 month ago
S
Scott WoolcockContributor I
asked in Controllers and Music services

Some Sirius XM channels will play, some say "Unable to Play the Selected Item"?

I noticed about a year ago this was happening for multiple people, but the topic was closed.  So -- it’s still happening for me.  I reauthorize SiriusXM and it seems to work for a day or two, but then fails again.  It’s not always the same channels either.   Any update on this? 

1
Airgetlam
9 days ago
B
BenanjuContributor I
posted in Controllers and Music services

qualité du son

Je ne sais pourquoi j’ai une nette différence entre la qualité du son provenant de l’application Spotify et celle issue de l’application sonos tuneln. Pourriez-vous me dire pourquoi et comment améliorer la qualité de Spotify donc ? Merci d’avance 

1
G
2 months ago
S
Sassa145Contributor I
posted in Speakers

sl one ne se connect plus

Sl one n arrive plus se connecter à mon compte merci de votre aide Moderator edit:Google Translate- Sl one can no longer connect to my account thank you for your help

1
Corry P
2 months ago
H
has971Contributor I
posted in Controllers and Music services

player5

Hi support, I have installed SONOS APK on my Smartphone, it working fine, but after some months I see that I can't listen music that is on my Smartphone as before ... why ? BTW I can listen Radio by the application to my SONOS.Any advice to help me ?

1
G
7 months ago
K
klawrawkzContributor I
asked in Home theater

Arc TV Remote Works on Arc, Arc Can't Tell; Remote Setup Fails.

My tv remote is adjusting the Arc volume just fine. Arc "Set Up  TV Remote" Step thus fails because sonos can't tell the remote is working. Sonos states it didn't notice a signal from the remote. This even though the light on the arc is winking as I select volume up. What gives? How do I complete this set up? Do I need to complete this srt up?

1
G
9 months ago
D
DexterContributor I
asked in Advanced setups

I have a sonos system at home and plan to setup a sonos speaker in my office - both are different wifi networks - how do i set it up in the s2 app ?

I have a sonos system at home and plan to setup a sonos speaker in my office  - both are different wifi networks - how do i set it up in the s2 app ?

1
106rallye
4 days ago
W
Walter ferroContributor I
posted in Speakers

no puedo emparejar dos sonos five en stereo

No puedo emparejar dos sonos five en modo stereo

2
Airgetlam
4 months ago
F
Fishguy622Contributor I
asked in Home theater

Sonos Solar remote Guide button issue

All the buttons on my Solar remote work except the guide button unless I’m only a couple feet away from the tv. All the other buttons work from the couch but that one, I was sent a replacement remote but it does the same thing! 

2
F
2 months ago
A
AngelgatoContributor I
asked in Home theater

eras 100 emparejar

Buenos días , tengo instalados para home theater la barra de sonido sonos arc y el subwofer 3 generación . Me he comprado 2 altavoces eras 100 para la parte trasera del home cinema y no se como añadirlos al sistema .

1
G
7 months ago
S
Stormboy1866Contributor I
posted in Controllers and Music services

New releases not showing for You Tube Music

Hi. I use You Tube Music on Sonos and like scrolling through the 25 or 30 new albums on “New Releases” but for some reason about a week when I go to “New Releases” on Sonos it only shows one or two new albums. Does anyone know if this is a Sonos problem or a You Tube Music problem?  And more importantly how it can be fixed? I tried re-installing You Tube Music on Sonos but nothing changed. Thanks! 

1
controlav
16 days ago
C
CumlibroContributor I
asked in Controllers and Music services

mauvaise qualite audio

En écoute de qobuz, Spotify ou Amazon music, la lecture audio est hachée.  Moderator edit:Google Translate-When listening to qobuz, Spotify or Amazon music, audio playback is choppy.

2
C
1 month ago
S
Sja1963Contributor I
posted in Speakers

registering

I want to register my products 

1
106rallye
3 days ago
G
Gtrman335Contributor I
asked in Speakers

TV speakers

can't get my ray device to link with my LG TV?

1
jgatie
3 months ago
K
KosAvid Contributor I
asked in Controllers and Music services

Reklamer i app'en... NEJ TAK

Jeg kan fjerne notifikationer i app’en HELT under min profil, men hvordan fjerner man bare reklamerne? De tekniske notifikationer vil jeg jo gerne modtage… Kan man virkelig ikke differentiere ift. hvad man vil ha’ notifikationer om? Moderator edit:Google Translate-I can remove notifications in the app ENTIRELY under my profile, but how do you just remove the ads? After all, I would like to receive the technical notifications... Can you really not differentiate in relation to what you want notifications about?

1
Corry P
4 months ago
M
Milky65Contributor I
asked in Speakers

speaker covers

Hi there everyone does anyone know if you can get covers for your sonos speakers 

2
Stanley_4
8 months ago
L
LarryBassettContributor I
asked in Speakers

how do I change the setting for my system?

I have new access for my Wi-Fi and need to change how Sonos finds it

1
Airgetlam
1 month ago
Miki25
Miki25Contributor I
asked in Speakers

One SL è compatibile con Play1?

One SL è compatibile con Play1?

2
N
5 months ago
P
PokContributor I
posted in Speakers

Reconnecting a sub bass speaker

  

1
Airgetlam
4 months ago
H
HighwaystarContributor II
asked in Controllers and Music services

library is duplicated

Why is my napster library duplicated in sonos one app?

1
Jamie A
9 months ago
E
elginContributor I
asked in Home theater

projector connection issues

I’m using an Arc theater setup via 4k fire stick with a Wemax laser 4k projector. The setup has performed excellently for the past four months. Suddenly the theater speaker setup is no longer responding to this configuration. Sonos speakers will still continue to pair as normal to all other devices through the home

1
Schlumpf
2 months ago
F
Fabrice49320Contributor I
asked in Home theater

ray ne fonctionne pas sur TV

Bonjour la communauté, j’ai un système sonos s1 qui fonctionne bien et qui n’est pas compatible avec S2.j’ai acheté une Ray que j’ai branché sur ma TV avec un câble optique qui a fonctionné immédiatement.j’ai eu le malheur de vouloir la synchroniser avec le reste de mon système S1 ; je me suis rendu compte après coup que la ray n’était pas compatible ( uniquement S2)j’ai réinitialisé la ray en espérant tout effacer et la rebrancher sur ma TV et m’en servir que pour le son .depuis elle clignote en vert mais ne fonctionne plus ;pouvez vous m’aider SVP ?j’espère ne pas avoir tout planté    

1
Airgetlam
11 days ago
C
Chris SchwarkContributor I
asked in Controllers and Music services

Presets don't play right station (android app)

About 20% of the time, when trying to start a music stream from off / not playing, when selecting a preset streaming station or streaming station from “recently played” within the android app, the Sonos will instead play the streaming station that was last playing earlier in the day.  The icon / graphic is for the selected station, but when you listen, it’s not the station displayed or selected, but rather the last one played earlier in the day. I also have an iPad with this app / PC, but rarely use them, so can’t 100% tell if this is android app related or sonos related (irrespective of app OS).   Anyone else have this issue?  Eventually I can select the stream again (via presets) and after 1-2 it will play the intended stream, but since the icon is always the selected one, you have to wait to hear if you’re actually listening to your intended station.  Been happening last few months.The Sonos speakers I am connecting to don’t matter (I have home surround (play bar, sub, 2 play 1 surr

2
Airgetlam
3 months ago
R
RawcusContributor I
asked in Home theater

Night sound causes weird sounds on surrounds

Enabling night sound with beam gen 2, 2 fives, sub mini causes a delayed distorted repeat of what the center channel is doing. Maybe it’s just me but I think if other people try it you’ll hear it too. It doesn’t happen when it’s turned off obviously and the surround settings is 0 for music and tv.

2
R
1 month ago
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