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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20938 Topics

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Bobby2socksContributor I
posted in Home theater

connection

Hi there first time I have used this site, I have a projector which works perfectly with hd fury connected to ark when I want connect back to tv I have to swap hdmi cable from hd fury to earkcable from tv is there a compatible splitter that will work instead of having to swap cables,thanks .

3
buzz
1 year ago
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FerranContributor I
asked in Speakers

Cable era 100

Hola,Cuando tendréis disponibilidad de cable corto para era 100, los tengo instalados cerca de los enchufes y me sobra mucho cable.Gracias

1
Jamie A
9 months ago
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JZ05Contributor I
asked in Controllers and Music services

Airplay

I have 1 sonos one a100 and 2 sonos play:1 can i airplay to the sonos one and get it to play through the play;1’s aswell??

1
Airgetlam
8 months ago
K
knittingbeeContributor I
posted in Home theater

arc

When connecting the new arc works with radio cannot get the doing through tv ( Sony Bravia)

3
G
1 year ago
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WhistlerEnthusiast II
posted in Home theater

Toggle Spatial Audio from Now Playing screen

At this moment not every song in Spatial Audio (Dolby Atmos) is an improvement over the original to say the least, it would be great if we could toggle it on/off from the now playing screen (or at least with fever clicks) rather than having to go deep into the menu each time. 

1
H
8 months ago
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Jconner4326Contributor I
asked in Home theater

Do the screw holes on the Arc mount match-up with the screw holes in the Playbar mount?

Do the screw holes on the Arc mount match-up with the screw holes in the Playbar mount? Can you mount the Arc in the same location as a previously mounted Playbar without having to drill any new holes in the wall?

1
G
9 months ago
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Honko BronkoContributor I
asked in Home theater

Sonos Arc + Benq W2700 Blackscreen

I have a BenQ W2700 connected to a Sonos Arc via HDMI. Most of the time I watch via Amazon TV Stick (the 4K version, if that matters) or via laptop (only with Sky X) connected with HDMI on streaming services like Netflix, Amazon Prime, Disney and Sky X. Unfortunately, I have the problem that every now and then the picture goes black, the sound stops, the projector then says something like "Searching Input" and the picture reappears after about 10 seconds and the sound reappears after about 30-45 seconds. The whole thing doesn't happen that often, I would say on average about 1-2 times per 4-5 hours of watching. Yesterday, however, I was watching something on Sky X with friends via my laptop and it really did happen every 20 minutes, which is of course not so much fun. The first 1-2 times the sound continued as described above, but after that the sound always jumped back to the laptop and I don't know if it's because of the Sky X app on MacOS, but I always have to restart Sky so that th

1
Jamie A
1 year ago
S
SandflyContributor I
asked in Components and Architectural

Playing records through port into arc

Hi team.  I have recently bought a port assuming I could connect my turntable to the line in and then have it wirelessly send audio to my arc/sub.I've got all devices connected to the app and playing a record currently but no audio coming out of arc and I can't seem to work out where to make this happen. Any ideas or do I need more equipment? 

1
S
1 year ago
Lakes
LakesContributor I
asked in Components and Architectural

Audio coming out of the Connect has a time lag vis a vis other Sonos devices

Audio coming out of the Connect has half a second time lag vis a vis the other Sonos devices (Move, Beam and Playbar). Any comments or suggestions on what could be the problem or a way to deal with it are welcome. Cheers

2
buzz
1 year ago
S
Shaun.mContributor I
posted in Speakers

compatability query

Hello. I have just attempted to set up my new Sonos beam (generation 2) to my existing 2 generation 1 speakers only to find out they unfortunately can’t be used together.My dad has a pretty solid Sonos collection he’s now had for a bit over a decade (6 amps, Sonos play 5 and a couple of ones) so I was wondering if there ever comes a time where he has to replace one of them, will he be able to? If that’s the case it’s a bit unfortunate how all the gen 1’s are now virtually obsolete. 

3
Stanley_4
1 year ago
Edengrand
EdengrandContributor I
posted in Home theater

Volume "jump"?!

Hi there! Can you set the volume not to change as much when using TV remote? Samsung smart tv change to much on every “click”. From zero to first it's a huge difference. Is it possible to change the settings in the sonos app? Would like it to be not so sensitive.Also have an issue watching soap2day or other, sound isn't synched with movie. Sound is dragging after and all I can find in sonos app is about the other way around. 

5
Airgetlam
10 months ago
G
Garth2023Contributor I
asked in Speakers

sonos sub

My sub will not power up tried the cable from the sound bar so not the cable 

1
G
1 year ago
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HarshmanContributor I
asked in Speakers

calibrating

Calibrate my Sonos system with an android. Beam era 100, mini woofer?

2
Stanley_4
9 months ago
M
MadraruaAvid Contributor I
asked in Controllers and Music services

amazon echo to amp

Hi I’m installing several zoned areas with in-ceiling speakers wired back to several amps in my comms  cabinet. If I get an Amazon echo how does this communicate with my amps and zones? Is it simply a case of plugging it in and hooking it up to the wifi network or does it need to be wired back to the amps? thanks. 

1
UKMedia
1 year ago
M
MWM69Contributor I
asked in Speakers

surrounded dound using BT TV

When I have my beam connected to my Philips tv I have full surround sound from beam and two play 1s.when watching tv through my bt box I only get sound from the beam not the two play 1s even though on the sonos app it says 5.1.

1
Airgetlam
1 year ago
S
ShebalouContributor I
asked in Controllers and Music services

Some songs on a Spotify switch off after the song begins, then it moves to next song?

Some songs on a Spotify switch off after the song begins, then it moves to next song? 

1
Airgetlam
1 year ago
E
edhall1044Contributor I
asked in Controllers and Music services

Updated Server

I updated which server my music is stored on and while Sonos and Plex can find the library, the Sonos Controller can't find the Plex library. There has been no network changes other than removing an out of date Netgear Nas. Any thoughts?

2
E
1 year ago
F
frontline1Contributor I
asked in Speakers

upgrade offer

My Sonos system is registered with a Play5 Gen1, Play3 and Sub-mini. The upgrade offer page shows a 15% discount available against Play3 but no discount against Play5 Gen1. Play 5 should be eligible for 30% discount. What do I need to do to trigger the discount offer for Play5?

4
F
9 months ago
T
TpauContributor II
posted in Speakers

Sound Issues 2

If I go to You Tube in the apps on my television using the tv remote to navigate to it, the soundbar plays at a default volume level and the tv level slider does not affect the volume of the soundbar. The music level slider alters the volume of the surrounds but the volume of the playbar remains the same. This would suggest something is wrong given that the volume of the playbar will not change. It is an LG television. I am not sure if there is a setting for volume in the television that needs to be adjusted. 

2
Corry P
1 year ago
D
DMK11Contributor I
asked in Speakers

3 independent speakers on 1 tv volume remote

I have the sonos beam and two sonos one SL speakers.  I have one of the sonos one speakers in my dining room and the other in my kitchen.  Is it possible to have the volume of all 3 speakers respond to my TV remotes volume button simuntaneously without stereo pairing them?

2
D
1 year ago
N
Noddy_JContributor I
asked in Controllers and Music services

RadioApp has stopped working after updating S2 iOS to V14.14

Unable to connect to RadioApp via the S2 App on my iOS devices.  Means I can’t listen to my local radio stations.  Is it an ad issue?  Updated my phone app 2 days ago.  Am running SONOS via BOOST.  I have multiple devices (i.e. heavily invested) in my SONOS system. 

1
Airgetlam
1 year ago
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NSMDContributor I
asked in Speakers

What does it okay on start up?

I'm looking to purchase the Era 100 to replace a digital radio. What will the speaker play when I switch it on, without using the app? Will it play the last played playlist/radio?

1
N
1 year ago
O
OlivierGRContributor I
posted in Home theater

Sonos Tele

Bonjour,Sur ma telé Samsung j ai une play bar connecté en optique, couplé avec un Caisson Sub et 2 enceinte play 3 en Surround. Mais j’ai tres peu de son en retour dans les 2 play3. J essaye de jouer sur les parametre “Niveau de la musique” et “Niveau de la télé” , mais j’ai très peu de résultats. J’aurais aimer entendre la meme chose que dans la play bar mais au niveau des 2 play3.est ce possible ? Merci

2
O
1 year ago
Y
You can call me MikeContributor I
asked in Home theater

third rear speaker

 Would a One SL be recognized and effective as a rear center?

2
Y
1 year ago
K
KosAvid Contributor I
asked in Controllers and Music services

‘Search’ works… only after restart of app

When - a few times per week - Sonos produces zero search results I restart the Sonos app (iPhone) and then it works again. Been like that for a couple of years I guess. No big problem… Is it just … streaming life?

1
Corry P
1 year ago
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