If I go to You Tube in the apps on my television using the tv remote to navigate to it, the soundbar plays at a default volume level and the tv level slider does not affect the volume of the soundbar. The music level slider alters the volume of the surrounds but the volume of the playbar remains the same. This would suggest something is wrong given that the volume of the playbar will not change. It is an LG television. I am not sure if there is a setting for volume in the television that needs to be adjusted.
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The TV Level and Music Level sliders under the Surround Audio setting only affects the audio level from the surround speakers, not the Playbar. The TV Level slider affects surround audio levels when playing TV audio. The Music Level slider affects surround audio levels when streaming music. If you want to adjust the volume of the Playbar, use the volume slider on the Now Playing screen in the Sonos app or, if playing TV audio, use your TV remote.
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